42 lines
2.0 KiB
Python
42 lines
2.0 KiB
Python
"""
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Copyright 2024-2026 ChatterMate
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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When the agent may offer tappable choices (ChatResponse.quick_replies).
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Only given to agents on a channel that can show buttons, so every other
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surface keeps an unchanged prompt. It is appended to the agent's
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instructions — rules placed in a top-of-prompt policy block get ignored.
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"""
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from app.channels.constants import MAX_CHOICE_OPTIONS
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from app.channels.interactive_limits import InteractiveLimits
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def choice_instructions(limits: InteractiveLimits) -> str:
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"""What the agent is told about offering choices on a channel with these limits."""
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most = min(limits.max_buttons, MAX_CHOICE_OPTIONS) if not limits.supports_list else MAX_CHOICE_OPTIONS
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shown = (f"up to {limits.max_buttons} short options show as buttons, more as a list"
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if limits.supports_list else "they show as buttons")
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return (
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"This customer's app can show tappable choices. When your reply asks them to "
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"pick from a small, fixed set of options — a yes/no confirmation, which product, "
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"a time slot — still ask the question in `message`, and put the options in "
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f"`quick_replies`: at most {most}, each under {limits.button_title_max} characters "
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f"where you can ({shown}). "
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"Don't list the options again inside `message`. Leave `quick_replies` empty for "
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"open questions, for answers they must type (a name, an email, an order number), "
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"and when you are simply answering."
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)
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