73 lines
3.7 KiB
TypeScript
73 lines
3.7 KiB
TypeScript
import { test, expect, channels, FakeExternals, unique, AI_REPLY } from '@e2e'
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test.describe('when a channel refuses a message', () => {
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test.use({ agentSettings: { transferToHuman: true } })
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test('the teammate is told it was not delivered, and the next one goes through @channels @handover', async ({ agent, llm, adminApi, request, inbox }) => {
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await llm.script(agent, (s) => s.otherwise().handOver('Let me connect you with a teammate.'))
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const customer = unique('Wanda')
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const chat = (await channels.WhatsApp({ api: adminApi, request, agentId: agent.id })).chatWith(customer)
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await chat.send('I need a person')
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await expect.poll(() => chat.replies(), AI_REPLY).toHaveLength(1)
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await inbox.goto()
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await inbox.openConversationWith(customer)
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await inbox.takeOver()
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// WhatsApp refuses free-form messages outside the 24-hour window with error 131047.
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const restore = await new FakeExternals(request).fail({
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provider: 'graph',
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action: 'messages',
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contains: chat.waId,
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status: 400,
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body: { error: { message: 'Re-engagement message', type: 'OAuthException', code: 131047, fbtrace_id: 'e2e' } },
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times: 1,
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})
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await inbox.reply('Are you still there?')
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await expect(inbox.agentMessage('Are you still there?')).toContainText('Not delivered')
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await restore()
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await inbox.reply('Here is your tracking link.')
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await expect.poll(() => chat.replies(), AI_REPLY).toContain('Here is your tracking link.')
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await expect(inbox.agentMessage('Here is your tracking link.')).not.toContainText('Not delivered')
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expect(await chat.replies()).not.toContain('Are you still there?')
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})
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})
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test.describe('choices that do not fit a channel\'s buttons', () => {
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test.use({ agentSettings: { channelQuickReplies: true } })
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test('five options become a WhatsApp list within its limits, and a pick still gets its answer @channels', async ({ agent, llm, adminApi, request }) => {
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const options = ['Track my order', 'Returns', 'Change my delivery address', 'Billing question', 'Talk to someone']
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await llm.script(agent, (s) => s
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.when(/change my delivery address/i).reply('Sure — what is the new address?')
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.otherwise().reply('What can I help you with?', { quick_replies: options }))
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const chat = (await channels.WhatsApp({ api: adminApi, request, agentId: agent.id })).chatWith('Tess')
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await chat.send('Hi')
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// More than three buttons is a list; the fake rejects anything past WhatsApp's real limits.
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await expect.poll(() => chat.buttons(), AI_REPLY).toHaveLength(5)
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const titles = await chat.buttons()
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for (const title of titles) expect([...title].length).toBeLessThanOrEqual(24)
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await chat.tap(titles[2])
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await expect.poll(async () => (await chat.replies()).at(-1), AI_REPLY).toBe('Sure — what is the new address?')
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})
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test('a button title longer than WhatsApp allows is shortened, and the tap still works @channels', async ({ agent, llm, adminApi, request }) => {
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const long = 'Change my delivery address please'
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await llm.script(agent, (s) => s
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.when(/change my delivery address/i).reply('Sure — what is the new address?')
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.otherwise().reply('What can I help you with?', { quick_replies: [long, 'Returns'] }))
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const chat = (await channels.WhatsApp({ api: adminApi, request, agentId: agent.id })).chatWith('Tess')
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await chat.send('Hi')
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await expect.poll(() => chat.buttons(), AI_REPLY).toHaveLength(2)
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const [shortened] = await chat.buttons()
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expect([...shortened].length).toBeLessThanOrEqual(24)
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await chat.tap(shortened)
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await expect.poll(async () => (await chat.replies()).at(-1), AI_REPLY).toBe('Sure — what is the new address?')
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})
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})
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