39 lines
2.1 KiB
TypeScript
39 lines
2.1 KiB
TypeScript
import { test, expect, channels, expectUnchanged, Mailbox, AI_REPLY } from '@e2e'
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test('an email reply stays in the customer\'s thread @channels', async ({ agent, llm, adminApi, request }) => {
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await llm.script(agent, (s) => s.otherwise().reply('Happy to help with that.'))
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const chat = (await channels.Email({ api: adminApi, request, agentId: agent.id })).chatWith('Tess')
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await chat.send('Can I change my delivery address?')
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const mailbox = new Mailbox(request)
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await expect.poll(async () => (await mailbox.messagesTo(chat.address)).length, AI_REPLY).toBe(1)
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// One question, one model call, one email — a duplicate would arrive later.
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expect(await llm.requests(agent)).toHaveLength(1)
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await expectUnchanged('emails to the customer', async () => (await mailbox.messagesTo(chat.address)).length)
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const [reply] = await mailbox.messagesTo(chat.address)
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expect(reply.subject).toBe(`Re: ${chat.subject}`)
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// In-Reply-To is what makes mail clients file the answer under the question.
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expect((await mailbox.headers(reply.id))['In-Reply-To']).toEqual([chat.lastMessageId])
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})
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test('a customer\'s follow-up email continues the same conversation @channels', async ({ agent, llm, adminApi, request }) => {
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await llm.script(agent, (s) => s
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.when(/tuesday/i).reply('Tuesday works — I have noted it.')
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.otherwise().reply('Happy to help with that. Which day suits you?'))
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const chat = (await channels.Email({ api: adminApi, request, agentId: agent.id })).chatWith('Tess')
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await chat.send('Can I change my delivery day?')
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await expect.poll(() => chat.replies(), AI_REPLY).toHaveLength(1)
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await chat.send('Tuesday please')
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await expect.poll(() => chat.replies(), AI_REPLY).toEqual([
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'Happy to help with that. Which day suits you?',
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'Tuesday works — I have noted it.',
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])
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// One conversation for this sender, holding both exchanges — not two.
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const conversations = await adminApi.get<Array<{ message_count: number }>>('/chats/recent', { params: { customer_email: chat.address } })
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expect(conversations).toHaveLength(1)
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expect(conversations[0].message_count).toBe(4)
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})
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