WangShen007
54b949b392
The upstream project name is gone from code, assets, docs and build
output: brand strings, domains (replypier.site and its app/api/docs/help
subdomains), env prefixes, image and network names, the widget's public
JS API (window.ReplyPier, replypierId/BaseUrl/Config/Token), CSS tokens
(--rp-*), file and directory names, and the WordPress plugin package.
- widget loader is now webclient/replypier.min.js; both bundles rebuilt
from source (backend/assets/widget.{js,css}, frontend/public/webclient)
- NOTICE, llms.txt, CONTRIBUTING, HELP_CENTER_INFRA and config.dev.js
rewritten rather than string-swapped; the demo config no longer ships
the previous vendor's Firebase/Razorpay/Google keys
- new migration replypier_ai_model_001 adds REPLYPIER to the managed
AIModelType and rewrites pre-rename rows
- local compose project, database, role and volume renamed; LOCAL_DEPLOY
documents carrying the old local data over
115 lines
4.0 KiB
Python
115 lines
4.0 KiB
Python
"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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Inbound side of ticket email threading: decide whether a mail arriving on the
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email channel is a reply to one of our ticket notifications, and append it to
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that ticket instead of feeding it to the chat agent.
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"""
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from typing import Optional
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from uuid import UUID
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from sqlalchemy.orm import Session
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from app.channels.base import InboundMessage
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from app.core.logger import get_logger
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from app.database import SessionLocal
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from app.models.ticket import Ticket
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from app.repositories.ticket import TicketRepository
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from app.services.ticket_email import (
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ticket_ids_from_references,
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ticket_number_from_subject,
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)
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logger = get_logger(__name__)
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def find_ticket_for_reply(
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db: Session, organization_id: UUID, profile: Optional[dict]
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) -> Optional[Ticket]:
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"""The ticket an inbound email is replying to, or None.
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Headers first: In-Reply-To/References carry a Message-ID we minted, and
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the ticket id is inside it — unguessable, so a match is proof the mail
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descends from a notification we sent.
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The [TKT-n] subject token is the fallback for clients that drop threading
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headers. It is guessable, and a ticket's feed is read by agents and by the
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investigator AI, so that path additionally requires the sender to be the
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ticket's own customer; anything else falls through to the chat pipeline.
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"""
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profile = profile or {}
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repo = TicketRepository(db)
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for ticket_id in ticket_ids_from_references(
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profile.get("in_reply_to"),
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profile.get("references"),
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):
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ticket = repo.get_by_id(ticket_id, organization_id)
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if ticket is not None:
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return ticket
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number = ticket_number_from_subject(profile.get("subject"))
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if number is None:
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return None
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ticket = repo.get_by_number(organization_id, number)
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if ticket is None:
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return None
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sender = (profile.get("email") or "").strip().lower()
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customer_email = (getattr(ticket.customer, "email", "") or "").strip().lower()
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if sender and sender == customer_email:
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return ticket
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logger.info(
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f"Subject token named {ticket.display_number} but {sender or 'an unknown sender'} "
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"is not its customer — handling as a normal message"
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)
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return None
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async def record_ticket_email_reply(
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organization_id: UUID, ticket_id: UUID, inbound: InboundMessage
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) -> None:
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"""Append an inbound email to its ticket. Runs from a BackgroundTask with
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its own DB session, mirroring process_channel_message."""
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db = SessionLocal()
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try:
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ticket = TicketRepository(db).get_by_id(ticket_id, organization_id)
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if ticket is None:
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logger.warning(f"Email reply for unknown ticket {ticket_id}")
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return
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from app.services.ticket import TicketService
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service = TicketService(db)
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profile = inbound.profile or {}
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service.record_customer_email_reply(
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ticket,
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body=inbound.text or "",
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from_email=inbound.external_user_id,
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message_id=profile.get("inbound_message_id") or None,
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)
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db.commit()
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db.refresh(ticket)
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from app.services.ticket_events import emit_ticket_update
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await emit_ticket_update(
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organization_id, ticket.id, "comment", {"status": str(ticket.status)}
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)
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logger.info(f"Email reply appended to {ticket.display_number}")
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except Exception as e:
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db.rollback()
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logger.error(f"Failed to record email reply on ticket {ticket_id}: {e}")
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finally:
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db.close()
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