149 lines
6.9 KiB
TypeScript
149 lines
6.9 KiB
TypeScript
import { test, expect, AI_REPLY, createWidgetApp, customizeAgent, findPerson, issueConversationToken, unique } from '@e2e'
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// An email typed into the widget is not proof of being that customer. Someone else
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// who types it gets the same person in the inbox, but never their conversations,
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// and never the right to change who they are.
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test.describe('conversation ownership', () => {
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test.beforeEach(async ({ agent, adminApi }) => {
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await customizeAgent(adminApi, agent.id, { collect_email: true })
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})
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test('a second browser that gives a customer\'s email starts its own conversation @widget @security', async ({ agent, widget, makeVisitor, llm }) => {
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await llm.script(agent, (s) => s
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.when(/order/i).reply('Order 1234 ships tomorrow.')
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.otherwise().reply('Happy to help!'))
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await widget.embed()
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await widget.openToEmailGate()
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await widget.giveEmail()
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await widget.send('Where is my order 1234?')
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await expect(widget.lastAgentMessage()).toHaveText('Order 1234 ships tomorrow.', AI_REPLY)
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const stranger = await makeVisitor(widget.customer)
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await stranger.embed()
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await stranger.openToEmailGate()
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await stranger.giveEmail()
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await stranger.send('Hello')
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await expect(stranger.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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// Their reply has arrived, so the history has loaded: only their own message is in it.
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await expect(stranger.customerMessages).toHaveText(['Hello'])
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await widget.page.reload()
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await widget.open()
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await expect(widget.lastAgentMessage()).toHaveText('Order 1234 ships tomorrow.', AI_REPLY)
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await expect(widget.customerMessages).toHaveText(['Where is my order 1234?'])
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})
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test.describe('lead capture', () => {
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test.use({ agentSettings: { leadCapture: true } })
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test('a visitor who only typed a customer\'s email cannot rename them or make them a lead @widget @security @leads', async ({ agent, widget, makeVisitor, llm, adminApi }) => {
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const { email } = widget.customer
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await llm.script(agent, (s) => s
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.when(/Someone Else/).captureLead('Thanks, noted.', { email, name: 'Someone Else' })
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.otherwise().reply('Happy to help!'))
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await widget.embed()
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await widget.openToEmailGate()
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await widget.giveEmail()
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await widget.send('Hello')
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await expect(widget.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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const stranger = await makeVisitor(widget.customer)
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await stranger.embed()
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await stranger.openToEmailGate()
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await stranger.giveEmail()
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await stranger.send(`I am Someone Else, ${email}`)
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await expect(stranger.lastAgentMessage()).toHaveText('Thanks, noted.', AI_REPLY)
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const person = await findPerson(adminApi, email)
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expect(person.name).not.toBe('Someone Else')
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expect(person.lead_stage).toBe('visitor')
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})
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})
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test('an address claimed before its owner signs in gives the claimer none of their chats @widget @security', async ({ agent, widget, makeVisitor, llm, adminApi }) => {
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await llm.script(agent, (s) => s
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.when(/invoice/i).reply('Your invoice is on its way.')
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.otherwise().reply('Happy to help!'))
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const owner = { name: `Owner ${unique('owner')}`, email: `${unique('owner')}@example.com` }
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// Someone claims the address first, through the widget's email gate.
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const claimer = await makeVisitor(owner)
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await claimer.embed()
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await claimer.openToEmailGate()
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await claimer.giveEmail()
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await claimer.send('Hello')
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await expect(claimer.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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// Then the site signs its real owner in, and they chat.
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const { apiKey } = await createWidgetApp(adminApi, unique('acme-site'))
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const token = await issueConversationToken(adminApi, apiKey, widget.widgetId, owner)
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await widget.embed({ token })
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await widget.open()
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await widget.send('Where is my invoice?')
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await expect(widget.lastAgentMessage()).toHaveText('Your invoice is on its way.', AI_REPLY)
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// The claimer comes back: still able to chat, but in a conversation of their own.
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await claimer.page.reload()
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await claimer.open()
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await claimer.send('Anything new?')
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await expect(claimer.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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await expect(claimer.customerMessages).toHaveText(['Anything new?'])
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await widget.page.reload()
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await widget.open()
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await expect(widget.customerMessages).toHaveText(['Where is my invoice?'])
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})
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})
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// What scoping a conversation to its browser must not take away.
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test.describe('a visitor keeps their own conversation', () => {
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test('a second tab of the same browser joins the same conversation @widget', async ({ agent, widget, llm }) => {
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await llm.script(agent, (s) => s.otherwise().reply('Happy to help!'))
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await widget.embed()
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await widget.open()
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await widget.send('Hello from the first tab')
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await expect(widget.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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const tab = await widget.inAnotherTab()
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await tab.embed()
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await tab.open()
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await expect(tab.customerMessages).toHaveText(['Hello from the first tab'])
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})
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test('a visitor the site signed in finds their conversation in another browser @widget', async ({ agent, widget, makeVisitor, llm, adminApi }) => {
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await llm.script(agent, (s) => s.otherwise().reply('Happy to help!'))
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const { apiKey } = await createWidgetApp(adminApi, unique('acme-site'))
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await widget.embed({ token: await issueConversationToken(adminApi, apiKey, widget.widgetId, widget.customer) })
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await widget.open()
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await widget.send('Started on my laptop')
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await expect(widget.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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const phone = await makeVisitor(widget.customer)
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await phone.embed({ token: await issueConversationToken(adminApi, apiKey, widget.widgetId, widget.customer) })
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await phone.open()
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await expect(phone.customerMessages).toHaveText(['Started on my laptop'])
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})
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test('a site that signs the visitor in with identify() hands the widget their conversation @widget', async ({ agent, widget, makeVisitor, llm, adminApi }) => {
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await llm.script(agent, (s) => s.otherwise().reply('Happy to help!'))
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const { apiKey } = await createWidgetApp(adminApi, unique('acme-site'))
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await widget.embed({ token: await issueConversationToken(adminApi, apiKey, widget.widgetId, widget.customer) })
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await widget.open()
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await widget.send('Signed-in question')
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await expect(widget.lastAgentMessage()).toHaveText('Happy to help!', AI_REPLY)
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// The same person opens the site signed out, then signs in on the page.
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const later = await makeVisitor(widget.customer)
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await later.embed()
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await later.open()
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await later.api('identify', await issueConversationToken(adminApi, apiKey, widget.widgetId, widget.customer))
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await later.open()
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await expect(later.customerMessages).toHaveText(['Signed-in question'])
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})
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})
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