44 lines
1.6 KiB
Python
44 lines
1.6 KiB
Python
"""CSAT score linkage on tickets
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Revision ID: add_tkt_csat_001
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Revises: add_tkt_row_scope_001
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Create Date: 2026-07-22
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The CSAT ask already goes out on close; nothing carried the answer back. These
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columns close the loop: when the customer rates the conversation linked to a
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ticket, the score lands on the ticket itself, so AI-resolved vs human-resolved
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CSAT is a plain query instead of a join through ratings/sessions.
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"""
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from alembic import op
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import sqlalchemy as sa
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revision = "add_tkt_csat_001"
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down_revision = "add_tkt_row_scope_001"
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branch_labels = None
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depends_on = None
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def upgrade() -> None:
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op.add_column("tickets", sa.Column("csat_requested_at", sa.DateTime(timezone=True), nullable=True))
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op.add_column("tickets", sa.Column("csat_score", sa.Integer(), nullable=True))
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op.add_column("tickets", sa.Column("csat_rating_id", sa.UUID(), nullable=True))
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op.add_column("tickets", sa.Column("csat_responded_at", sa.DateTime(timezone=True), nullable=True))
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op.create_foreign_key(
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"fk_tickets_csat_rating_id",
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"tickets",
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"ratings",
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["csat_rating_id"],
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["id"],
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ondelete="SET NULL",
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)
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op.create_index("ix_tickets_org_csat", "tickets", ["organization_id", "csat_responded_at"])
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def downgrade() -> None:
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op.drop_index("ix_tickets_org_csat", table_name="tickets")
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op.drop_constraint("fk_tickets_csat_rating_id", "tickets", type_="foreignkey")
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op.drop_column("tickets", "csat_responded_at")
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op.drop_column("tickets", "csat_rating_id")
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op.drop_column("tickets", "csat_score")
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op.drop_column("tickets", "csat_requested_at")
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