114 lines
4.1 KiB
Python
114 lines
4.1 KiB
Python
"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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Taking the AI out of a conversation: the state transition behind the per-chat
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"hand to my team" action.
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"""
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from datetime import datetime, timezone
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from unittest.mock import AsyncMock, patch
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from uuid import uuid4
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import pytest
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from app.models.session_to_agent import SessionToAgent, SessionStatus
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from app.models.chat_history import ChatHistory
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from app.services.human_routing import notify_customer, route_session_to_human
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from app.services.message_delivery import DeliveryResult
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@pytest.fixture
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def open_session(db, test_agent, test_customer, test_organization) -> SessionToAgent:
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session = SessionToAgent(
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session_id=uuid4(),
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agent_id=test_agent.id,
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customer_id=test_customer.id,
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organization_id=test_organization.id,
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status=SessionStatus.OPEN,
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assigned_at=datetime.now(timezone.utc),
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)
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db.add(session)
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db.commit()
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db.refresh(session)
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return session
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def _silenced():
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"""Notifications and channel delivery are covered by their own tests."""
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return (
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patch("app.services.human_routing.notify_chat_event", new=AsyncMock()),
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patch("app.services.human_routing.notify_customer", new=AsyncMock()),
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)
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@pytest.mark.asyncio
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async def test_routing_queues_the_chat_without_an_assignee(db, open_session):
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"""TRANSFERRED with user_id null is the state every AI guard checks."""
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notify, customer = _silenced()
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with notify, customer:
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assert await route_session_to_human(
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db, open_session, reason="DIRECT_REQUEST", description="test") is True
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db.refresh(open_session)
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assert open_session.status == SessionStatus.TRANSFERRED
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assert open_session.user_id is None
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@pytest.mark.asyncio
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async def test_routing_refuses_a_claimed_or_closed_chat(db, open_session, test_user):
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"""Nothing to take away from the AI — it is not answering either one."""
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notify, customer = _silenced()
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open_session.user_id = test_user.id
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db.commit()
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with notify, customer:
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assert await route_session_to_human(db, open_session, reason="x") is False
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open_session.user_id = None
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open_session.status = SessionStatus.CLOSED
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db.commit()
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notify, customer = _silenced()
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with notify, customer:
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assert await route_session_to_human(db, open_session, reason="x") is False
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db.refresh(open_session)
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assert open_session.status == SessionStatus.CLOSED
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@pytest.mark.asyncio
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async def test_routing_is_idempotent(db, open_session):
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"""A second call must not re-notify or re-message the customer."""
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notify, customer = _silenced()
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with notify, customer:
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assert await route_session_to_human(db, open_session, reason="x") is True
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with patch("app.services.human_routing.notify_chat_event", new=AsyncMock()) as n, \
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patch("app.services.human_routing.notify_customer", new=AsyncMock()) as c:
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assert await route_session_to_human(db, open_session, reason="x") is False
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assert not n.called
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assert not c.called
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@pytest.mark.asyncio
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async def test_handover_notice_is_delivered_against_its_stored_row(db, open_session):
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"""The notice's channel message id must land on the notice's own row."""
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open_session.channel = "whatsapp"
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db.commit()
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with patch("app.services.human_routing.deliver_to_customer",
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new=AsyncMock(return_value=DeliveryResult(ok=True))) as deliver:
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await notify_customer(db, open_session, "You're now connected with our team.")
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notice = db.query(ChatHistory).filter_by(session_id=open_session.session_id).one()
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assert deliver.await_args.kwargs["message_id"] == notice.id
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