97 lines
3.9 KiB
Python
97 lines
3.9 KiB
Python
"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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"""
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from sqlalchemy.orm import Session
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from app.models.rating import Rating
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from typing import Optional, List
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from uuid import UUID
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from sqlalchemy import func
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class RatingRepository:
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def __init__(self, db: Session):
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self.db = db
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def create_rating(self, session_id: UUID, customer_id: UUID, user_id: UUID, agent_id: UUID,
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organization_id: UUID, rating: int, feedback: Optional[str] = None) -> Rating:
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"""Create a new rating"""
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db_rating = Rating(
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session_id=session_id,
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customer_id=customer_id,
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user_id=user_id,
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agent_id=agent_id,
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organization_id=organization_id,
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rating=rating,
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feedback=feedback
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)
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self.db.add(db_rating)
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self.db.commit()
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self.db.refresh(db_rating)
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return db_rating
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def upsert_rating(self, session_id: UUID, customer_id: UUID, user_id: UUID, agent_id: UUID,
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organization_id: UUID, rating: int, feedback: Optional[str] = None) -> Rating:
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"""Record the customer's rating for a session, replacing any earlier one.
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One row per session: the widget can re-show the rating prompt, and
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without this a customer could pile up rows that skew agent/org averages
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and, since the score now flows onto the ticket, spam its activity feed.
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"""
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existing = self.get_rating_by_session(session_id)
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if existing is None:
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return self.create_rating(
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session_id=session_id, customer_id=customer_id, user_id=user_id,
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agent_id=agent_id, organization_id=organization_id,
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rating=rating, feedback=feedback,
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)
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existing.rating = rating
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existing.feedback = feedback
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self.db.commit()
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self.db.refresh(existing)
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return existing
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def get_rating_by_session(self, session_id: UUID) -> Optional[Rating]:
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"""Get rating by session ID"""
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return self.db.query(Rating).filter(Rating.session_id == session_id).first()
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def get_ratings_by_agent(self, agent_id: UUID) -> List[Rating]:
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"""Get all ratings for an agent"""
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return self.db.query(Rating).filter(Rating.agent_id == agent_id).all()
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def get_ratings_by_customer(self, customer_id: UUID) -> List[Rating]:
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"""Get all ratings from a customer"""
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return self.db.query(Rating).filter(Rating.customer_id == customer_id).all()
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def get_average_rating_by_agent(self, agent_id: UUID) -> float:
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"""Get average rating for an agent"""
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result = self.db.query(func.avg(Rating.rating)).filter(
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Rating.agent_id == agent_id
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).scalar()
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return float(result) if result else 0.0
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def get_organization_ratings(self, organization_id: UUID,
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limit: int = 100, offset: int = 0) -> List[Rating]:
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"""Get all ratings for an organization with pagination"""
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return self.db.query(Rating).filter(
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Rating.organization_id == organization_id
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).order_by(Rating.created_at.desc()).offset(offset).limit(limit).all()
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def get_organization_average_rating(self, organization_id: UUID) -> float:
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"""Get average rating for an organization"""
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result = self.db.query(func.avg(Rating.rating)).filter(
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Rating.organization_id == organization_id
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).scalar()
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return float(result) if result else 0.0 |