feat(modules): 帮助中心、工单、工作流与多渠道接入

补齐 FAQ、帮助中心、工单、可视化工作流及 Telegram/WhatsApp/Slack 等渠道模块。

frontend/src/__tests__/components/faq/FaqCard.spec.ts

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+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+// FaqCard → MarkdownEditor → faqService → api → router → views → firebase,
+// which cannot initialize in the test environment.
+vi.mock('@/services/firebase', () => ({
+  messaging: {},
+  requestNotificationPermission: vi.fn(),
+}))
+vi.mock('@/services/faq', () => ({
+  faqService: { uploadImage: vi.fn() },
+}))
+
+import FaqCard from '../../../components/faq/FaqCard.vue'
+import MarkdownEditor from '../../../components/faq/MarkdownEditor.vue'
+import type { FaqItem } from '../../../types/faq'
+
+const faq: FaqItem = {
+  id: 'f1',
+  question: 'How does billing work?',
+  answer: 'Plans are billed per seat, monthly or yearly.',
+  category: 'Billing',
+  status: 'published',
+  knowledge_id: 1,
+  source_label: 'Billing & refunds policy',
+}
+
+const createWrapper = (props = {}) =>
+  mount(FaqCard, {
+    props: {
+      faq,
+      editing: false,
+      draftQuestion: '',
+      draftAnswer: '',
+      ...props,
+    },
+  })
+
+describe('FaqCard display mode', () => {
+  it('renders question, answer and source label', () => {
+    const wrapper = createWrapper()
+    expect(wrapper.find('.faq-card__question').text()).toBe('How does billing work?')
+    expect(wrapper.find('.faq-card__answer').text()).toBe('Plans are billed per seat, monthly or yearly.')
+    expect(wrapper.find('.faq-card__source').text()).toContain('Billing & refunds policy')
+  })
+
+  it('falls back to Generated when there is no source label', () => {
+    const wrapper = createWrapper({ faq: { ...faq, source_label: null } })
+    expect(wrapper.find('.faq-card__source').text()).toContain('自动生成')
+  })
+
+  it('shows the publish pill state', () => {
+    const published = createWrapper()
+    expect(published.find('.pill').classes()).toContain('pill--published')
+    expect(published.find('.pill').text()).toContain('已发布')
+
+    const draft = createWrapper({ faq: { ...faq, status: 'draft' } })
+    expect(draft.find('.pill').classes()).toContain('pill--draft')
+    expect(draft.find('.pill').text()).toContain('草稿')
+  })
+
+  it('emits toggle-status when the pill is clicked', async () => {
+    const wrapper = createWrapper()
+    await wrapper.find('.pill').trigger('click')
+    expect(wrapper.emitted('toggle-status')).toHaveLength(1)
+  })
+
+  it('emits edit and delete from the icon buttons', async () => {
+    const wrapper = createWrapper()
+    await wrapper.find('.icon-btn--edit').trigger('click')
+    await wrapper.find('.icon-btn--delete').trigger('click')
+    expect(wrapper.emitted('edit')).toHaveLength(1)
+    expect(wrapper.emitted('delete')).toHaveLength(1)
+  })
+
+  it('hides edit and delete and disables the pill when locked', () => {
+    const wrapper = createWrapper({ locked: true })
+    expect(wrapper.find('.icon-btn--edit').exists()).toBe(false)
+    expect(wrapper.find('.icon-btn--delete').exists()).toBe(false)
+    expect(wrapper.find('.pill').attributes('disabled')).toBeDefined()
+  })
+})
+
+describe('FaqCard edit mode', () => {
+  it('renders inputs bound to the drafts', () => {
+    const wrapper = createWrapper({
+      editing: true,
+      draftQuestion: 'Draft question?',
+      draftAnswer: 'Draft answer.',
+    })
+    expect((wrapper.find('.edit-question').element as HTMLInputElement).value).toBe('Draft question?')
+    // The answer is edited through the MarkdownEditor component.
+    expect(wrapper.findComponent(MarkdownEditor).props('modelValue')).toBe('Draft answer.')
+    expect(wrapper.find('.edit-label').text()).toBe('编辑中')
+  })
+
+  it('labels a new FAQ', () => {
+    const wrapper = createWrapper({ editing: true, isNew: true })
+    expect(wrapper.find('.edit-label').text()).toBe('新建常见问题')
+  })
+
+  it('emits draft updates on input', async () => {
+    const wrapper = createWrapper({ editing: true })
+    await wrapper.find('.edit-question').setValue('New question')
+    wrapper.findComponent(MarkdownEditor).vm.$emit('update:modelValue', 'New answer')
+    expect(wrapper.emitted('update:draftQuestion')?.[0]).toEqual(['New question'])
+    expect(wrapper.emitted('update:draftAnswer')?.[0]).toEqual(['New answer'])
+  })
+
+  it('renders the topic input with existing topics as autocomplete options', () => {
+    const wrapper = createWrapper({
+      editing: true,
+      draftCategory: 'Billing',
+      categories: ['Billing', 'Getting started'],
+    })
+    expect((wrapper.find('.edit-topic__input').element as HTMLInputElement).value).toBe('Billing')
+    const options = wrapper.findAll('#faq-topic-options option')
+    expect(options.map((o) => o.attributes('value'))).toEqual(['Billing', 'Getting started'])
+  })
+
+  it('emits topic draft updates on input', async () => {
+    const wrapper = createWrapper({ editing: true })
+    await wrapper.find('.edit-topic__input').setValue('Refunds')
+    expect(wrapper.emitted('update:draftCategory')?.[0]).toEqual(['Refunds'])
+  })
+
+  it('emits save and cancel', async () => {
+    const wrapper = createWrapper({ editing: true })
+    await wrapper.find('.btn-save').trigger('click')
+    await wrapper.find('.btn-cancel').trigger('click')
+    expect(wrapper.emitted('save')).toHaveLength(1)
+    expect(wrapper.emitted('cancel')).toHaveLength(1)
+  })
+
+  it('disables Save while saving', () => {
+    const wrapper = createWrapper({ editing: true, saving: true })
+    expect(wrapper.find('.btn-save').attributes('disabled')).toBeDefined()
+    expect(wrapper.find('.btn-save').text()).toBe('保存中…')
+  })
+})

frontend/src/__tests__/components/faq/FaqGenerateBar.spec.ts

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+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { mount } from '@vue/test-utils'
+import FaqGenerateBar from '../../../components/faq/FaqGenerateBar.vue'
+
+const createWrapper = (props = {}) =>
+  mount(FaqGenerateBar, {
+    props: {
+      phase: 'idle' as const,
+      sourceCount: 5,
+      pageCount: 9,
+      faqCount: 12,
+      publishedCount: 7,
+      ...props,
+    },
+  })
+
+describe('FaqGenerateBar', () => {
+  it('shows knowledge base counts and Generate when idle', () => {
+    const wrapper = createWrapper()
+    expect(wrapper.find('.generate-bar__title').text()).toBe('生成常见问题')
+    expect(wrapper.find('.generate-bar__sub').text()).toContain('读取 5 个来源 · 9 个页面')
+    expect(wrapper.find('.btn--generate').text()).toContain('生成')
+    expect(wrapper.find('.btn--generate').attributes('disabled')).toBeUndefined()
+  })
+
+  it('shows FAQ counts and Regenerate when ready', () => {
+    const wrapper = createWrapper({ phase: 'ready' })
+    expect(wrapper.find('.generate-bar__title').text()).toBe('常见问题待发布')
+    expect(wrapper.find('.generate-bar__sub').text()).toContain('12 条常见问题 · 7 条已发布')
+    expect(wrapper.find('.btn--generate').text()).toContain('重新生成')
+  })
+
+  it('disables the generate button while generating', () => {
+    const wrapper = createWrapper({ phase: 'generating' })
+    expect(wrapper.find('.generate-bar__title').text()).toBe('正在生成常见问题…')
+    expect(wrapper.find('.btn--generate').text()).toContain('生成中…')
+    expect(wrapper.find('.btn--generate').attributes('disabled')).toBeDefined()
+  })
+
+  it('respects the disabled prop', () => {
+    const wrapper = createWrapper({ disabled: true })
+    expect(wrapper.find('.btn--generate').attributes('disabled')).toBeDefined()
+  })
+
+  it('emits generate, import and add', async () => {
+    const wrapper = createWrapper()
+    await wrapper.find('.btn--generate').trigger('click')
+    const ghostButtons = wrapper.findAll('.btn--ghost')
+    await ghostButtons[0].trigger('click')
+    await ghostButtons[1].trigger('click')
+    expect(wrapper.emitted('generate')).toHaveLength(1)
+    expect(wrapper.emitted('import')).toHaveLength(1)
+    expect(wrapper.emitted('add')).toHaveLength(1)
+  })
+
+  it('does not emit generate when disabled', async () => {
+    const wrapper = createWrapper({ phase: 'generating' })
+    await wrapper.find('.btn--generate').trigger('click')
+    expect(wrapper.emitted('generate')).toBeUndefined()
+  })
+})

frontend/src/__tests__/components/faq/FaqGenerationProgress.spec.ts

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+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { mount } from '@vue/test-utils'
+import FaqGenerationProgress from '../../../components/faq/FaqGenerationProgress.vue'
+import type { FaqGenerationJob, FaqJobStage } from '../../../types/faq'
+
+const job = (stage: FaqJobStage): FaqGenerationJob => ({
+  id: 1,
+  job_type: 'generate_all',
+  status: 'processing',
+  stage,
+  progress_percentage: 40,
+  faqs_created: 0,
+  source_url: null,
+  error: null,
+})
+
+const stepStates = (stage: FaqJobStage) => {
+  const wrapper = mount(FaqGenerationProgress, { props: { job: job(stage) } })
+  return wrapper.findAll('.step').map((step) => {
+    if (step.classes().includes('done')) return 'done'
+    if (step.classes().includes('active')) return 'active'
+    return 'todo'
+  })
+}
+
+describe('FaqGenerationProgress', () => {
+  it('renders four steps with the expected labels', () => {
+    const wrapper = mount(FaqGenerationProgress, { props: { job: job('analyzing_sources') } })
+    const labels = wrapper.findAll('.step__label').map((el) => el.text())
+    expect(labels).toEqual([
+      '分析你的来源',
+      '从内容中提取问题',
+      '撰写有依据的回答',
+      '按分类整理',
+    ])
+  })
+
+  it('marks earlier stages done, the current stage active, later stages todo', () => {
+    expect(stepStates('drafting')).toEqual(['done', 'done', 'active', 'todo'])
+  })
+
+  it('starts with the first stage active', () => {
+    expect(stepStates('analyzing_sources')).toEqual(['active', 'todo', 'todo', 'todo'])
+    expect(stepStates('not_started')).toEqual(['active', 'todo', 'todo', 'todo'])
+  })
+
+  it('marks everything done when completed', () => {
+    expect(stepStates('completed')).toEqual(['done', 'done', 'done', 'done'])
+  })
+
+  it('shows pulsing dots only on the active step', () => {
+    const wrapper = mount(FaqGenerationProgress, { props: { job: job('drafting') } })
+    const steps = wrapper.findAll('.step')
+    expect(steps[2].find('.step__pulse').exists()).toBe(true)
+    expect(steps[0].find('.step__pulse').exists()).toBe(false)
+    expect(steps[3].find('.step__pulse').exists()).toBe(false)
+  })
+})

frontend/src/__tests__/components/faq/FaqImportModal.spec.ts

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+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+import FaqImportModal from '../../../components/faq/FaqImportModal.vue'
+
+vi.mock('vue-sonner', () => ({ toast: { error: vi.fn(), success: vi.fn() } }))
+
+const createWrapper = () =>
+  mount(FaqImportModal, {
+    props: { open: true },
+    global: {
+      stubs: {
+        Modal: { template: '<div><slot name="title" /><slot name="content" /></div>' },
+        FaqOrb: true,
+      },
+    },
+  })
+
+/** Pick an import mode by its radio value. */
+const chooseMode = (wrapper: ReturnType<typeof createWrapper>, mode: string) =>
+  wrapper.find(`input[value="${mode}"]`).setValue(true)
+
+describe('FaqImportModal', () => {
+  it('offers the preserve-URLs option only for an article migration', async () => {
+    const wrapper = createWrapper()
+    // Q&A and PDF modes extract answers from one document — there are no
+    // per-article source URLs to preserve.
+    expect(wrapper.find('.preserve').exists()).toBe(false)
+
+    await chooseMode(wrapper, 'articles')
+    expect(wrapper.find('.preserve').exists()).toBe(true)
+
+    await chooseMode(wrapper, 'pdf')
+    expect(wrapper.find('.preserve').exists()).toBe(false)
+  })
+
+  it('preserves URLs by default, since that is what a migration wants', async () => {
+    const wrapper = createWrapper()
+    await chooseMode(wrapper, 'articles')
+    await wrapper.find('#faq-import-url').setValue('support.acme.com/help')
+
+    await wrapper.find('.btn-import').trigger('click')
+
+    expect(wrapper.emitted('submit')?.[0]).toEqual([
+      'https://support.acme.com/help',
+      'articles',
+      true,
+    ])
+  })
+
+  it('submits the opt-out when the box is unticked', async () => {
+    const wrapper = createWrapper()
+    await chooseMode(wrapper, 'articles')
+    await wrapper.find('#faq-import-url').setValue('support.acme.com/help')
+    await wrapper.find('.preserve__box').setValue(false)
+
+    await wrapper.find('.btn-import').trigger('click')
+
+    expect(wrapper.emitted('submit')?.[0]?.[2]).toBe(false)
+  })
+
+  it('never claims to preserve URLs in a mode that has none', async () => {
+    const wrapper = createWrapper()
+    await wrapper.find('#faq-import-url').setValue('support.acme.com/faq')
+
+    await wrapper.find('.btn-import').trigger('click')
+
+    expect(wrapper.emitted('submit')?.[0]).toEqual(['https://support.acme.com/faq', 'qa', false])
+  })
+
+  it('resets the choice when the mode changes, so it cannot go stale', async () => {
+    const wrapper = createWrapper()
+    await chooseMode(wrapper, 'articles')
+    await wrapper.find('.preserve__box').setValue(false)
+
+    await chooseMode(wrapper, 'qa')
+    await chooseMode(wrapper, 'articles')
+
+    expect((wrapper.find('.preserve__box').element as HTMLInputElement).checked).toBe(true)
+  })
+})

frontend/src/__tests__/components/faq/FaqSeoFields.spec.ts

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+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+import FaqSeoFields from '../../../components/faq/FaqSeoFields.vue'
+
+const createWrapper = (props = {}) => mount(FaqSeoFields, { props })
+
+// The meta-title input is the only plain .seo__input without a modifier class.
+const titleInput = (wrapper: ReturnType<typeof createWrapper>) =>
+  wrapper.findAll('input.seo__input').filter((i) => !i.classes().some((c) => c.includes('--')))[0]
+
+describe('FaqSeoFields', () => {
+  it('stays collapsed until opened when nothing is customised', async () => {
+    const wrapper = createWrapper()
+    expect(wrapper.find('.seo__fields').exists()).toBe(false)
+
+    await wrapper.find('.seo__toggle').trigger('click')
+    expect(wrapper.find('.seo__fields').exists()).toBe(true)
+  })
+
+  it('opens itself when the article already has overrides', () => {
+    // A customised value must never be hidden behind a collapsed panel.
+    const wrapper = createWrapper({ metaTitle: 'Custom title' })
+    expect(wrapper.find('.seo__fields').exists()).toBe(true)
+    expect(wrapper.find('.seo__badge').exists()).toBe(true)
+  })
+
+  it('can still be collapsed after opening itself', async () => {
+    const wrapper = createWrapper({ metaTitle: 'Custom title' })
+    await wrapper.find('.seo__toggle').trigger('click')
+    expect(wrapper.find('.seo__fields').exists()).toBe(false)
+  })
+
+  it('does not treat a slug alone as customised', () => {
+    // Every article gets a generated slug, so its presence says nothing about
+    // whether the org edited anything.
+    const wrapper = createWrapper({ slug: 'auto-generated-slug' })
+    expect(wrapper.find('.seo__badge').exists()).toBe(false)
+  })
+
+  it('emits updates for each field', async () => {
+    const wrapper = createWrapper({ metaTitle: 'x' })
+
+    await wrapper.find('.seo__input--slug').setValue('custom-slug')
+    await wrapper.find('.seo__input--path').setValue('/hc/articles/1')
+    await titleInput(wrapper).setValue('New title')
+    await wrapper.find('textarea').setValue('New description')
+
+    expect(wrapper.emitted('update:slug')?.[0]).toEqual(['custom-slug'])
+    expect(wrapper.emitted('update:urlPath')?.[0]).toEqual(['/hc/articles/1'])
+    expect(wrapper.emitted('update:metaTitle')?.at(-1)).toEqual(['New title'])
+    expect(wrapper.emitted('update:metaDescription')?.[0]).toEqual(['New description'])
+  })
+
+  it('treats a preserved URL path as a customisation', () => {
+    // A migrated article's URL must not be hidden behind a collapsed panel.
+    const wrapper = createWrapper({ urlPath: '/hc/en-us/articles/360012-reset' })
+    expect(wrapper.find('.seo__fields').exists()).toBe(true)
+    expect(wrapper.find('.seo__badge').exists()).toBe(true)
+    expect((wrapper.find('.seo__input--path').element as HTMLInputElement).value).toBe(
+      '/hc/en-us/articles/360012-reset',
+    )
+  })
+
+  it('flags a title past the length search engines truncate at', () => {
+    const wrapper = createWrapper({ metaTitle: 'a'.repeat(61) })
+    expect(wrapper.find('.seo__count--over').exists()).toBe(true)
+  })
+
+  it('shows the question as the title placeholder so the default is visible', () => {
+    const wrapper = createWrapper({ metaTitle: 'x', question: 'How do I sign up?' })
+    expect(titleInput(wrapper).attributes('placeholder')).toBe('How do I sign up?')
+  })
+})

frontend/src/__tests__/components/integrations/CopyField.spec.ts

@@ -0,0 +1,53 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi, beforeEach } from 'vitest'
+import { mount, flushPromises } from '@vue/test-utils'
+import { toast } from 'vue-sonner'
+
+import CopyField from '../../../components/integrations/CopyField.vue'
+
+vi.mock('vue-sonner', () => ({ toast: { error: vi.fn(), success: vi.fn() } }))
+
+const mountField = () => mount(CopyField, {
+  props: { fieldId: 'verify-token', label: 'Verify token', name: 'Verify token', value: 'tok-123' },
+})
+
+describe('CopyField', () => {
+  beforeEach(() => vi.clearAllMocks())
+
+  it('labels its input', () => {
+    const wrapper = mountField()
+    expect(wrapper.find('label').attributes('for')).toBe('verify-token')
+    expect(wrapper.find('input').attributes('id')).toBe('verify-token')
+  })
+
+  it('copies the value', async () => {
+    const writeText = vi.fn().mockResolvedValue(undefined)
+    Object.assign(navigator, { clipboard: { writeText } })
+    await mountField().find('button').trigger('click')
+    await flushPromises()
+    expect(writeText).toHaveBeenCalledWith('tok-123')
+    expect(toast.success).toHaveBeenCalledWith('Verify token已复制')
+  })
+
+  it('says so when the browser will not copy', async () => {
+    Object.assign(navigator, { clipboard: { writeText: vi.fn().mockRejectedValue(new Error('insecure')) } })
+    await mountField().find('button').trigger('click')
+    await flushPromises()
+    expect(toast.error).toHaveBeenCalled()
+  })
+})

frontend/src/__tests__/components/integrations/MessengerPagePicker.spec.ts

@@ -0,0 +1,52 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+import MessengerPagePicker from '../../../components/integrations/MessengerPagePicker.vue'
+
+const PAGES = [
+  { id: 'PAGE1', name: 'Acme Support' },
+  { id: 'PAGE2', name: 'Acme Sales' },
+]
+
+const mountPicker = (connecting = false) =>
+  mount(MessengerPagePicker, {
+    props: { pages: PAGES, connecting },
+    global: { stubs: { 'font-awesome-icon': true } },
+  })
+
+describe('MessengerPagePicker', () => {
+  it('renders one row per Page', () => {
+    const wrapper = mountPicker()
+    expect(wrapper.findAll('.picker-row')).toHaveLength(2)
+    expect(wrapper.text()).toContain('Acme Support')
+    expect(wrapper.text()).toContain('Acme Sales')
+  })
+
+  it('emits select with the picked Page id', async () => {
+    const wrapper = mountPicker()
+    await wrapper.findAll('.picker-row')[1].trigger('click')
+    expect(wrapper.emitted('select')).toEqual([['PAGE2']])
+  })
+
+  it('locks every row while a connect is in flight', () => {
+    const wrapper = mountPicker(true)
+    const rows = wrapper.findAll('.picker-row')
+    expect(rows.every((row) => row.attributes('disabled') !== undefined)).toBe(true)
+  })
+})

frontend/src/__tests__/components/integrations/MetaChannelConnect.appSecret.spec.ts

@@ -0,0 +1,78 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi, beforeEach } from 'vitest'
+import { ref } from 'vue'
+import { mount, flushPromises } from '@vue/test-utils'
+
+import MetaChannelConnect from '../../../components/integrations/MetaChannelConnect.vue'
+import channelsService from '../../../services/channels'
+
+vi.mock('vue-sonner', () => ({ toast: { error: vi.fn(), success: vi.fn() } }))
+vi.mock('../../../services/channels', () => ({
+  default: { connectWhatsApp: vi.fn(), connectMessenger: vi.fn(), connectInstagram: vi.fn() },
+}))
+vi.mock('../../../services/agent', () => ({ agentService: { getOrganizationAgents: vi.fn().mockResolvedValue([]) } }))
+// The manual form, as when Meta's one-click signup isn't offered
+vi.mock('../../../composables/useMetaSignup', () => ({
+  useMetaSignup: () => ({
+    signupEnabled: ref(false), signingUp: ref(false), showManualForm: ref(true), signupPages: ref([]),
+    connectingPage: ref(false), copy: { intro: '', cta: '' }, startSignup: vi.fn(), onPageSelected: vi.fn(),
+  }),
+}))
+
+const OWN_APP_ACCOUNT = {
+  id: 'acc-1', channel_type: 'whatsapp', external_account_id: 'PN9', is_active: true, display_name: 'Acme',
+  webhook_url: 'https://api.example.com/api/v1/webhooks/meta/acc-1', webhook_verify_token: 'tok', webhook_auto_configured: false,
+}
+
+const fill = async (wrapper: ReturnType<typeof mount>, values: Record<string, string>) => {
+  for (const [key, value] of Object.entries(values)) {
+    await wrapper.find(`#meta-${key}`).setValue(value)
+  }
+  await wrapper.findAll('button').find(b => b.text() === '连接')!.trigger('click')
+  await flushPromises()
+}
+
+describe('MetaChannelConnect app secret', () => {
+  beforeEach(() => vi.clearAllMocks())
+
+  it('connects without a secret and sends none', async () => {
+    vi.mocked(channelsService.connectWhatsApp).mockResolvedValue({ ...OWN_APP_ACCOUNT, webhook_url: undefined } as any)
+    const wrapper = mount(MetaChannelConnect, { props: { channel: 'whatsapp' }, global: { stubs: { 'font-awesome-icon': true } } })
+    await fill(wrapper, { phone_number_id: 'PN9', access_token: 'EAAG-x' })
+    expect(channelsService.connectWhatsApp).toHaveBeenCalledWith({ phone_number_id: 'PN9', access_token: 'EAAG-x' })
+    expect(wrapper.text()).not.toContain('回调 URL')
+  })
+
+  it('sends the secret and shows where webhooks go', async () => {
+    vi.mocked(channelsService.connectWhatsApp).mockResolvedValue(OWN_APP_ACCOUNT as any)
+    const wrapper = mount(MetaChannelConnect, { props: { channel: 'whatsapp' }, global: { stubs: { 'font-awesome-icon': true } } })
+    await fill(wrapper, { phone_number_id: 'PN9', access_token: 'EAAG-x', app_secret: ' s3cret ' })
+    expect(channelsService.connectWhatsApp).toHaveBeenCalledWith(
+      { phone_number_id: 'PN9', access_token: 'EAAG-x', app_secret: 's3cret' })
+    expect(wrapper.text()).toContain('回调 URL')
+    expect(wrapper.text()).toContain('WhatsApp → 配置')
+  })
+
+  it('offers the secret on Messenger too, not Instagram', () => {
+    const has = (channel: 'messenger' | 'instagram') =>
+      mount(MetaChannelConnect, { props: { channel }, global: { stubs: { 'font-awesome-icon': true } } })
+        .find('#meta-app_secret').exists()
+    expect(has('messenger')).toBe(true)
+    expect(has('instagram')).toBe(false)
+  })
+})

frontend/src/__tests__/components/integrations/MetaChannelConnect.spec.ts

@@ -0,0 +1,80 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi, beforeEach } from 'vitest'
+import { mount, flushPromises } from '@vue/test-utils'
+
+vi.mock('vue-sonner', () => ({ toast: { success: vi.fn(), error: vi.fn() } }))
+vi.mock('@/services/agent', () => ({
+  agentService: { getOrganizationAgents: vi.fn().mockResolvedValue([{ id: 'ag1', name: 'Bot' }]) },
+}))
+vi.mock('@/services/channels', () => ({
+  default: {
+    getEmbeddedSignupConfig: vi.fn().mockResolvedValue({ enabled: false }),
+    connectWhatsApp: vi.fn(),
+  },
+}))
+
+import channelsService from '@/services/channels'
+import MetaChannelConnect from '../../../components/integrations/MetaChannelConnect.vue'
+import type { ChannelAccount } from '@/services/channels'
+
+const ACCOUNT: ChannelAccount = {
+  id: 'acc1', channel_type: 'whatsapp', external_account_id: 'PN1',
+  display_name: 'Test Number', is_active: true, agent_id: 'ag1',
+}
+
+const mountModal = (existingAccount: ChannelAccount) =>
+  mount(MetaChannelConnect, {
+    props: { channel: 'whatsapp', existingAccount },
+    global: { stubs: { 'font-awesome-icon': true } },
+  })
+
+describe('MetaChannelConnect reconnect prompt', () => {
+  beforeEach(() => vi.clearAllMocks())
+
+  it('does not offer a reconnect for a healthy account', async () => {
+    const wrapper = mountModal(ACCOUNT)
+    await flushPromises()
+    expect(wrapper.find('.meta-reconnect').exists()).toBe(false)
+    expect(wrapper.text()).toContain('已连接')
+  })
+
+  it('offers a reconnect when Meta stopped accepting the account', async () => {
+    const wrapper = mountModal({ ...ACCOUNT, needs_reconnect: true })
+    await flushPromises()
+    expect(wrapper.find('.meta-reconnect').text()).toContain('请重新连接以恢复回复')
+  })
+
+  it('Reconnect opens the credentials form, and connecting again clears the prompt', async () => {
+    vi.mocked(channelsService.connectWhatsApp).mockResolvedValue({ ...ACCOUNT, needs_reconnect: false })
+    const wrapper = mountModal({ ...ACCOUNT, needs_reconnect: true })
+    await flushPromises()
+
+    await wrapper.find('.meta-reconnect button').trigger('click')
+    expect(wrapper.find('#meta-phone_number_id').exists()).toBe(true)
+
+    await wrapper.find('#meta-phone_number_id').setValue('PN1')
+    await wrapper.find('#meta-access_token').setValue('new-token')
+    await wrapper.findAll('.meta-actions .meta-btn-primary').at(-1)!.trigger('click')
+    await flushPromises()
+
+    expect(channelsService.connectWhatsApp).toHaveBeenCalledWith(
+      expect.objectContaining({ phone_number_id: 'PN1', access_token: 'new-token' }))
+    expect(wrapper.find('.meta-reconnect').exists()).toBe(false)
+    expect(wrapper.text()).toContain('已连接')
+  })
+})

frontend/src/__tests__/components/integrations/MetaOwnAppWebhook.spec.ts

@@ -0,0 +1,52 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+import MetaOwnAppWebhook from '../../../components/integrations/MetaOwnAppWebhook.vue'
+import type { ChannelAccount } from '../../../services/channels'
+
+vi.mock('vue-sonner', () => ({ toast: { error: vi.fn(), success: vi.fn() } }))
+
+const account = (channel_type: 'whatsapp' | 'messenger', webhook_auto_configured?: boolean): ChannelAccount => ({
+  id: 'acc-1',
+  channel_type,
+  external_account_id: 'PN1',
+  is_active: true,
+  webhook_url: 'https://api.example.com/api/v1/webhooks/meta/acc-1',
+  webhook_verify_token: 'tok-123',
+  webhook_auto_configured,
+})
+
+const text = (a: ChannelAccount) => mount(MetaOwnAppWebhook, { props: { account: a } }).text()
+
+describe('MetaOwnAppWebhook', () => {
+  it('shows the callback URL and verify token', () => {
+    const inputs = mount(MetaOwnAppWebhook, { props: { account: account('whatsapp', true) } }).findAll('input')
+    expect(inputs.map(i => (i.element as HTMLInputElement).value)).toEqual([
+      'https://api.example.com/api/v1/webhooks/meta/acc-1', 'tok-123'])
+  })
+
+  it('says a WhatsApp number is set up only when Meta took the callback', () => {
+    expect(text(account('whatsapp', true))).toContain('无需额外配置')
+    expect(text(account('whatsapp', false))).toContain('WhatsApp → 配置')
+  })
+
+  it('tells Messenger where the values go', () => {
+    expect(text(account('messenger'))).toContain('Messenger → 设置 → Webhooks')
+  })
+})

frontend/src/__tests__/components/layout/BottomNav.spec.ts

@@ -0,0 +1,89 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi } from 'vitest'
+import { mount } from '@vue/test-utils'
+import { createRouter, createWebHistory } from 'vue-router'
+import BottomNav from '@/components/layout/BottomNav.vue'
+
+// Nav visibility comes from the real permission checks reading the cached
+// user, so give this spec a user who holds everything.
+vi.mock('@/services/user', async () => {
+  const { userWithPermissions } = await import('../../fixtures/permissions')
+  const user = userWithPermissions([
+    'manage_agents', 'manage_users', 'view_all_chats', 'manage_all_chats', 'view_people',
+    'manage_knowledge', 'view_analytics', 'view_tickets', 'manage_organization',
+    'manage_ai_config', 'manage_subscription',
+  ])
+  return { userService: { getCurrentUser: () => user } }
+})
+
+vi.mock('@/composables/useEnterpriseFeatures', () => ({
+  useEnterpriseFeatures: () => ({ hasEnterpriseModule: false }),
+}))
+
+const routes = ['/conversations', '/people', '/ai-agents', '/analytics', '/knowledge'].map(
+  (path) => ({ path, component: { template: '<div />' } })
+)
+routes.push({ path: '/', component: { template: '<div />' } })
+
+const makeRouter = () => createRouter({ history: createWebHistory(), routes })
+
+const mountNav = async (props = {}, path = '/conversations') => {
+  const router = makeRouter()
+  await router.push(path)
+  await router.isReady()
+  return mount(BottomNav, { props, global: { plugins: [router] } })
+}
+
+describe('BottomNav', () => {
+  it('renders the four primary items plus More', async () => {
+    const wrapper = await mountNav()
+    const labels = wrapper.findAll('.bottom-nav-label').map((n) => n.text())
+    expect(labels).toEqual(['会话', '联系人', 'AI 客服', '数据分析', '更多'])
+  })
+
+  it('marks the current route active', async () => {
+    const wrapper = await mountNav({}, '/analytics')
+    const active = wrapper.findAll('.bottom-nav-item.active')
+    expect(active).toHaveLength(1)
+    expect(active[0].text()).toContain('数据分析')
+  })
+
+  it('marks More active when on an overflow route', async () => {
+    const wrapper = await mountNav({}, '/knowledge')
+    const active = wrapper.findAll('.bottom-nav-item.active')
+    expect(active).toHaveLength(1)
+    expect(active[0].text()).toContain('更多')
+  })
+
+  it('shows an unread badge on More and caps it at 99+', async () => {
+    const wrapper = await mountNav({ unreadCount: 3 })
+    expect(wrapper.find('.bottom-nav-badge').text()).toBe('3')
+
+    await wrapper.setProps({ unreadCount: 120 })
+    expect(wrapper.find('.bottom-nav-badge').text()).toBe('99+')
+
+    await wrapper.setProps({ unreadCount: 0 })
+    expect(wrapper.find('.bottom-nav-badge').exists()).toBe(false)
+  })
+
+  it('emits more when the More button is tapped', async () => {
+    const wrapper = await mountNav()
+    await wrapper.find('button.bottom-nav-item').trigger('click')
+    expect(wrapper.emitted('more')).toHaveLength(1)
+  })
+})

frontend/src/__tests__/components/layout/navItems.spec.ts

@@ -0,0 +1,177 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi, beforeEach } from 'vitest'
+
+// Drive the REAL permission checks from a cached user, rather than mocking
+// permissionChecks. Nav visibility and the router now read the same map, and a
+// mock of the checks cannot catch the two disagreeing — which is exactly the
+// bug this suite missed: People was listed for anyone with a chat grant while
+// the route required view_people, so the link bounced.
+const currentUser = await vi.hoisted(async () => ({ value: null as unknown }))
+
+vi.mock('@/services/user', () => ({
+  userService: { getCurrentUser: () => currentUser.value },
+}))
+
+vi.mock('@/composables/useEnterpriseFeatures', () => ({
+  useEnterpriseFeatures: () => ({ hasEnterpriseModule: false }),
+}))
+
+import { useNavItems, PRIMARY_NAV_PATHS } from '@/components/layout/navItems'
+import { userWithPermissions, HUMAN_AGENT_PERMISSIONS } from '../../fixtures/permissions'
+
+const ALL_PERMISSIONS = [
+  'manage_agents', 'view_agents', 'manage_users', 'view_all_chats', 'manage_all_chats',
+  'view_assigned_chats', 'manage_assigned_chats', 'view_unassigned_chats', 'view_people',
+  'manage_knowledge', 'view_knowledge', 'view_analytics', 'view_tickets', 'manage_tickets',
+  'manage_organization', 'view_organization', 'manage_ai_config', 'view_ai_config',
+  'manage_subscription', 'view_subscription',
+]
+
+const asUser = (permissions: string[]) => {
+  currentUser.value = userWithPermissions(permissions)
+}
+
+describe('useNavItems', () => {
+  beforeEach(() => asUser(ALL_PERMISSIONS))
+
+  it('splits primary (bottom-nav) and overflow (More sheet) items', () => {
+    const { primaryNavItems, moreNavItems } = useNavItems()
+
+    expect(primaryNavItems.value.map((i) => i.to)).toEqual([
+      '/conversations',
+      '/people',
+      '/ai-agents',
+      '/analytics',
+    ])
+    const morePaths = moreNavItems.value.map((i) => i.to)
+    expect(morePaths).toContain('/human-agents')
+    expect(morePaths).toContain('/knowledge')
+    expect(morePaths).toContain('/settings/user')
+    morePaths.forEach((p) => expect(PRIMARY_NAV_PATHS).not.toContain(p))
+    moreNavItems.value.forEach((i) => expect(i.section).toBeUndefined())
+  })
+
+  it('hides permission-gated items for restricted users', () => {
+    asUser(['manage_agents'])
+
+    const { primaryNavItems, moreNavItems, navItems } = useNavItems()
+
+    const primaryPaths = primaryNavItems.value.map((i) => i.to)
+    expect(primaryPaths).not.toContain('/conversations')
+    expect(primaryPaths).not.toContain('/people')
+    expect(primaryPaths).not.toContain('/analytics')
+    expect(primaryPaths).toContain('/ai-agents')
+
+    expect(moreNavItems.value.map((i) => i.to)).not.toContain('/human-agents')
+    // User settings is always available
+    expect(navItems.value.map((i) => i.to)).toContain('/settings/user')
+  })
+
+  // The product requirement, as a test: a Human Agent sees the inbox, the
+  // people they talk to, and their own settings. Nothing else.
+  it('shows a Human Agent exactly Inbox, People and User Settings', () => {
+    asUser(HUMAN_AGENT_PERMISSIONS)
+
+    const { navItems } = useNavItems()
+
+    expect(navItems.value.filter((i) => i.to).map((i) => i.to)).toEqual([
+      '/conversations',
+      '/people',
+      '/settings/user',
+    ])
+  })
+
+  // A role with only view_people gets the People link; one with only a chat
+  // grant does not. The nav used to gate People on chat permissions while the
+  // route required view_people, so both cases were wrong in opposite ways.
+  it('gates People on the same permissions as its route', () => {
+    asUser(['view_people'])
+    expect(useNavItems().navItems.value.map((i) => i.to)).toContain('/people')
+
+    asUser(['view_assigned_chats'])
+    expect(useNavItems().navItems.value.map((i) => i.to)).toContain('/people')
+
+    asUser(['manage_knowledge'])
+    expect(useNavItems().navItems.value.map((i) => i.to)).not.toContain('/people')
+  })
+
+  // super_admin bypasses every check on the backend; a frontend check that
+  // does not bypass gives that role an almost-empty sidebar.
+  it('shows everything to a super_admin', () => {
+    asUser(['super_admin'])
+
+    const paths = useNavItems().navItems.value.filter((i) => i.to).map((i) => i.to)
+
+    expect(paths).toContain('/ai-agents')
+    expect(paths).toContain('/human-agents')
+    expect(paths).toContain('/knowledge')
+    expect(paths).toContain('/settings/organization')
+  })
+
+  it('excludes enterprise subscription when enterprise module is absent', () => {
+    const { moreNavItems } = useNavItems()
+    expect(moreNavItems.value.map((i) => i.to)).not.toContain('/settings/subscription')
+  })
+
+  // Guards the whole point of the More sheet: mobile must expose exactly the
+  // same destinations as the desktop sidebar, so adding a nav item can never
+  // silently leave phones without it.
+  it('surfaces every sidebar destination across the bottom nav and More sheet', () => {
+    const { navItems, primaryNavItems, moreNavGroups } = useNavItems()
+
+    const sidebarPaths = navItems.value.filter((i) => i.to).map((i) => i.to)
+    const mobilePaths = [
+      ...primaryNavItems.value.map((i) => i.to),
+      ...moreNavGroups.value.flatMap((g) => g.items.map((i) => i.to)),
+    ]
+
+    expect(mobilePaths.slice().sort()).toEqual(sidebarPaths.slice().sort())
+  })
+
+  it('keeps the sidebar section headings in the More sheet', () => {
+    const { moreNavGroups } = useNavItems()
+    expect(moreNavGroups.value.map((g) => g.section)).toEqual(['主菜单', '设置'])
+    // No empty groups — a section fully covered by the bottom nav is dropped
+    moreNavGroups.value.forEach((g) => expect(g.items.length).toBeGreaterThan(0))
+  })
+
+  // User Settings is always visible while the Settings heading used to be
+  // permission-gated separately, which orphaned the item into Main Menu.
+  it('keeps always-visible settings items under Settings for restricted users', () => {
+    // Knowledge, so Main Menu still has a non-primary item to group; no
+    // settings grants, so Settings holds only the always-visible entry.
+    asUser(['manage_knowledge'])
+
+    const { moreNavGroups } = useNavItems()
+    const settings = moreNavGroups.value.find((g) => g.section === '设置')
+
+    expect(settings?.items.map((i) => i.to)).toEqual(['/settings/user'])
+    expect(moreNavGroups.value.find((g) => g.section === '主菜单')?.items.map((i) => i.to))
+      .not.toContain('/settings/user')
+  })
+
+  it('drops a section whose every item is permission-hidden', () => {
+    asUser([])
+
+    const { moreNavGroups, navItems } = useNavItems()
+
+    // Only User Settings survives, so Main Menu disappears entirely
+    expect(moreNavGroups.value.map((g) => g.section)).toEqual(['设置'])
+    expect(navItems.value.filter((i) => i.section).map((i) => i.section)).toEqual(['设置'])
+  })
+})

frontend/src/__tests__/components/tickets/InvestigationNoteForm.spec.ts

@@ -0,0 +1,98 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { afterEach, describe, expect, it } from 'vitest'
+import { mount, type VueWrapper } from '@vue/test-utils'
+import InvestigationNoteForm from '@/components/tickets/InvestigationNoteForm.vue'
+
+// attachTo puts the component in the real document so focus can be asserted,
+// and VTU only takes it back out on unmount — without this the forms pile up
+// and whichever mounted last owns document.activeElement.
+const mounted: VueWrapper[] = []
+afterEach(() => {
+  while (mounted.length) mounted.pop()!.unmount()
+})
+
+const mountForm = (props: Record<string, unknown> = {}, slots: Record<string, string> = {}) => {
+  const wrapper = mount(InvestigationNoteForm, {
+    props: { placeholder: 'Why?', submitLabel: 'Go', ...props },
+    slots,
+    attachTo: document.body,
+  })
+  mounted.push(wrapper)
+  return wrapper
+}
+
+describe('InvestigationNoteForm', () => {
+  it('trims the note before emitting', async () => {
+    const wrapper = mountForm()
+    await wrapper.find('textarea').setValue('   use fields.order_ref   ')
+    await wrapper.find('.submit-btn').trigger('click')
+
+    expect(wrapper.emitted('submit')?.[0]).toEqual(['use fields.order_ref'])
+  })
+
+  it('allows an empty note', async () => {
+    // Re-running unchanged is legitimate, and the reject flow has always
+    // permitted a reason-less rejection.
+    const wrapper = mountForm()
+    await wrapper.find('.submit-btn').trigger('click')
+
+    expect(wrapper.emitted('submit')?.[0]).toEqual([''])
+  })
+
+  it('submits on Cmd+Enter and Ctrl+Enter', async () => {
+    const meta = mountForm()
+    await meta.find('textarea').setValue('a')
+    await meta.find('textarea').trigger('keydown', { key: 'Enter', metaKey: true })
+    expect(meta.emitted('submit')?.[0]).toEqual(['a'])
+
+    const ctrl = mountForm()
+    await ctrl.find('textarea').setValue('b')
+    await ctrl.find('textarea').trigger('keydown', { key: 'Enter', ctrlKey: true })
+    expect(ctrl.emitted('submit')?.[0]).toEqual(['b'])
+  })
+
+  it('cancels on Escape', async () => {
+    const wrapper = mountForm()
+    await wrapper.find('textarea').trigger('keydown', { key: 'Escape' })
+
+    expect(wrapper.emitted('cancel')).toHaveLength(1)
+    expect(wrapper.emitted('submit')).toBeUndefined()
+  })
+
+  it('focuses the textarea so the operator can just type', () => {
+    // Mounted alone in this test, so activeElement can only be this one.
+    const wrapper = mountForm()
+    expect(document.activeElement).toBe(wrapper.find('textarea').element)
+  })
+
+  it('blocks a second submit while one is in flight', async () => {
+    const wrapper = mountForm({ busy: true })
+    expect(wrapper.find('.submit-btn').attributes('disabled')).toBeDefined()
+  })
+
+  it('colours the action by tone', () => {
+    expect(mountForm({ tone: 'danger' }).find('.submit-btn').classes()).toContain('danger')
+    // Accent is the default, so the panel's re-run needs no tone prop.
+    expect(mountForm().find('.submit-btn').classes()).toContain('accent')
+  })
+
+  it('renders extra controls passed by the caller', () => {
+    const wrapper = mountForm({}, { default: '<label class="extra">Re-run too</label>' })
+    expect(wrapper.find('.extra').exists()).toBe(true)
+  })
+})

frontend/src/__tests__/components/tickets/TicketConnectorsSection.spec.ts

@@ -0,0 +1,120 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { beforeEach, describe, expect, it, vi } from 'vitest'
+import { flushPromises, mount } from '@vue/test-utils'
+import TicketConnectorsSection from '@/components/tickets/TicketConnectorsSection.vue'
+import { mcpService } from '@/services/mcp'
+import type { MCPTool } from '@/types/mcp'
+
+vi.mock('@/services/mcp', () => ({
+  mcpService: {
+    getOrganizationMCPTools: vi.fn(),
+    createMCPTool: vi.fn(),
+    updateMCPTool: vi.fn(),
+    deleteMCPTool: vi.fn(),
+    getMCPToolReferences: vi.fn(),
+  },
+}))
+vi.mock('vue-sonner', () => ({ toast: { success: vi.fn(), error: vi.fn() } }))
+
+const CONNECTOR: MCPTool = {
+  id: 7,
+  name: 'Elastic prod',
+  transport_type: 'http',
+  enabled: true,
+  url: 'https://kibana/api/agent_builder/mcp',
+  usage_guidance: 'Order id is fields.order_ref.',
+  organization_id: 'org-1',
+  created_at: '2026-09-01T00:00:00Z',
+  updated_at: '2026-09-01T00:00:00Z',
+}
+
+function mountIt(connectors: MCPTool[] = []) {
+  vi.mocked(mcpService.getOrganizationMCPTools).mockResolvedValue(connectors)
+  return mount(TicketConnectorsSection, {
+    props: { selectedIds: [] },
+    global: { stubs: { 'font-awesome-icon': true } },
+  })
+}
+
+describe('TicketConnectorsSection guidance', () => {
+  beforeEach(() => vi.clearAllMocks())
+
+  it('sends the guidance the operator wrote when creating a connector', async () => {
+    vi.mocked(mcpService.createMCPTool).mockResolvedValue({ ...CONNECTOR, id: 9 })
+    const wrapper = mountIt()
+    await flushPromises()
+
+    await wrapper.findAll('.preset-tile').at(-1)!.trigger('click')
+    await wrapper.find('.field-input').setValue('Elastic prod')
+    await wrapper.find('.guidance-input').setValue('Order id is fields.order_ref.')
+    await wrapper.find('.connect-btn').trigger('click')
+    await flushPromises()
+
+    expect(vi.mocked(mcpService.createMCPTool).mock.calls[0][0]).toMatchObject({
+      usage_guidance: 'Order id is fields.order_ref.',
+    })
+  })
+
+  it('sends null rather than an empty string when no guidance is written', async () => {
+    vi.mocked(mcpService.createMCPTool).mockResolvedValue({ ...CONNECTOR, id: 9 })
+    const wrapper = mountIt()
+    await flushPromises()
+
+    await wrapper.findAll('.preset-tile').at(-1)!.trigger('click')
+    await wrapper.find('.field-input').setValue('Bare connector')
+    await wrapper.find('.connect-btn').trigger('click')
+    await flushPromises()
+
+    expect(vi.mocked(mcpService.createMCPTool).mock.calls[0][0].usage_guidance).toBeNull()
+  })
+
+  it('never seeds guidance from a preset description', async () => {
+    /**
+     * A preset's `desc` is a one-line marketing subtitle ("Errors, issues and
+     * traces"). Letting it become prompt text is exactly the failure this
+     * field exists to fix, so it must stay empty even though `description`
+     * is filled.
+     */
+    const wrapper = mountIt()
+    await flushPromises()
+
+    await wrapper.findAll('.preset-tile')[0].trigger('click')
+
+    expect((wrapper.find('.guidance-input').element as HTMLTextAreaElement).value).toBe('')
+    expect((wrapper.find('.field-input').element as HTMLInputElement).value).toBe('Grafana')
+  })
+
+  it('loads existing guidance into the edit form and marks the row as guided', async () => {
+    const wrapper = mountIt([CONNECTOR])
+    await flushPromises()
+
+    expect(wrapper.find('.guided-tag').exists()).toBe(true)
+
+    await wrapper.find('.row-btn').trigger('click')
+    expect((wrapper.find('.guidance-input').element as HTMLTextAreaElement).value).toBe(
+      'Order id is fields.order_ref.',
+    )
+  })
+
+  it('shows no guided chip for an undocumented connector', async () => {
+    const wrapper = mountIt([{ ...CONNECTOR, usage_guidance: null }])
+    await flushPromises()
+
+    expect(wrapper.find('.guided-tag').exists()).toBe(false)
+  })
+})

frontend/src/__tests__/components/tickets/TicketInvestigationPanel.spec.ts

@@ -0,0 +1,214 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+import TicketInvestigationPanel from '../../../components/tickets/TicketInvestigationPanel.vue'
+import type { InvestigationDetail, InvestigationRun } from '../../../types/ticket'
+
+const baseRun: InvestigationRun = {
+  id: 'r1',
+  run_type: 'investigation',
+  status: 'completed',
+  trigger: 'manual',
+  tool_calls_used: 0,
+}
+
+const mountPanel = (run: Partial<InvestigationRun>, props: Record<string, unknown> = {}) =>
+  mount(TicketInvestigationPanel, {
+    props: {
+      investigation: {
+        run: { ...baseRun, ...run },
+        hypotheses: [],
+        events: [],
+      } as InvestigationDetail,
+      ...props,
+    },
+    global: {
+      stubs: {
+        'font-awesome-icon': true,
+        'router-link': { template: '<a><slot /></a>' },
+      },
+    },
+  })
+
+describe('TicketInvestigationPanel connector warning', () => {
+  it('warns when the run loaded fewer connectors than configured', () => {
+    const wrapper = mountPanel({
+      connector_status: {
+        configured: 1,
+        loaded: 0,
+        failed: [{ name: 'Elasticsearch', error: "[Errno 2] No such file or directory: 'npx'" }],
+      },
+    })
+    const warning = wrapper.find('.connector-warning')
+    expect(warning.exists()).toBe(true)
+    expect(warning.text()).toContain('0 / 1 个已配置连接器')
+    expect(warning.text()).toContain('Elasticsearch')
+    expect(warning.text()).toContain('npx')
+  })
+
+  it('stays silent when every configured connector loaded', () => {
+    const wrapper = mountPanel({
+      connector_status: { configured: 2, loaded: 2, failed: [] },
+    })
+    expect(wrapper.find('.connector-warning').exists()).toBe(false)
+  })
+
+  it('warns when every connector loaded but the provider refused their tools', () => {
+    // The #303 case: nothing "failed", so the loaded-vs-configured check alone
+    // reports a clean run that gathered no evidence at all.
+    const wrapper = mountPanel({
+      connector_status: {
+        configured: 1,
+        loaded: 1,
+        failed: [],
+        provider_errors: ["The model provider rejected a connected tool's schema."],
+      },
+    })
+    const warning = wrapper.find('.connector-warning')
+    expect(warning.exists()).toBe(true)
+    expect(warning.text()).toContain("无法使用")
+    expect(warning.text()).toContain('rejected a connected tool')
+  })
+
+  it('stays silent when the run has no connector status (older runs)', () => {
+    const wrapper = mountPanel({})
+    expect(wrapper.find('.connector-warning').exists()).toBe(false)
+  })
+})
+
+describe('TicketInvestigationPanel errored tool calls', () => {
+  /**
+   * A connector can come up, load its tools, and then error on every query.
+   * That reports loaded === configured with no provider errors, so before
+   * #318 the run rendered completely clean with a confident wrong answer.
+   */
+  it('warns when every tool call errored, even with all connectors loaded', () => {
+    const wrapper = mountPanel({
+      connector_status: {
+        configured: 1,
+        loaded: 1,
+        failed: [],
+        tool_calls: 3,
+        tool_calls_failed: 3,
+      },
+    })
+
+    const text = wrapper.find('.connector-warning').text()
+    expect(text).toContain('3 / 3 次工具调用出错')
+    expect(text).toContain('此处结论均无证据支撑')
+  })
+
+  it('reports a partial failure without claiming nothing was gathered', () => {
+    const wrapper = mountPanel({
+      connector_status: {
+        configured: 1,
+        loaded: 1,
+        failed: [],
+        tool_calls: 4,
+        tool_calls_failed: 1,
+      },
+    })
+
+    const text = wrapper.find('.connector-warning').text()
+    expect(text).toContain('1 / 4 次工具调用出错')
+    expect(text).not.toContain('evidence-backed')
+  })
+
+  it('stays silent on a clean run', () => {
+    const wrapper = mountPanel({
+      connector_status: {
+        configured: 2,
+        loaded: 2,
+        failed: [],
+        tool_calls: 5,
+        tool_calls_failed: 0,
+      },
+    })
+
+    expect(wrapper.find('.connector-warning').exists()).toBe(false)
+  })
+
+  it('handles a run recorded before these counts existed', () => {
+    const wrapper = mountPanel({
+      connector_status: { configured: 1, loaded: 1, failed: [] },
+    })
+
+    expect(wrapper.find('.connector-warning').exists()).toBe(false)
+  })
+})
+
+describe('TicketInvestigationPanel guided re-run', () => {
+  /**
+   * Below autonomy 2 no proposal is created, so the L2 approval banner never
+   * renders — and it held the only reject-with-feedback path. An L1 operator
+   * had no way to correct a run short of editing the ticket description.
+   */
+  it('offers a guided re-run when the user can start one', () => {
+    const wrapper = mountPanel({}, { canReinvestigate: true })
+    expect(wrapper.find('.rerun-btn').exists()).toBe(true)
+  })
+
+  it('is absent for a user who cannot manage tickets', () => {
+    expect(mountPanel({}, { canReinvestigate: false }).find('.panel-foot').exists()).toBe(false)
+    expect(mountPanel({}).find('.panel-foot').exists()).toBe(false)
+  })
+
+  it('disables the button with the reason a run is unavailable', () => {
+    const wrapper = mountPanel({}, {
+      canReinvestigate: true,
+      reinvestigateBlockedReason: 'This ticket is resolved — reopen it to investigate again',
+    })
+
+    const button = wrapper.find('.rerun-btn')
+    expect(button.attributes('disabled')).toBeDefined()
+    expect(button.attributes('title')).toContain('reopen it')
+  })
+
+  it('emits the trimmed note and closes the form', async () => {
+    const wrapper = mountPanel({}, { canReinvestigate: true })
+    await wrapper.find('.rerun-btn').trigger('click')
+
+    await wrapper.find('.note-input').setValue('  Use fields.order_ref, not order_id.  ')
+    await wrapper.find('.submit-btn').trigger('click')
+
+    expect(wrapper.emitted('reinvestigate')?.[0]).toEqual(['Use fields.order_ref, not order_id.'])
+    // Back to the button, so a second run needs a deliberate click.
+    expect(wrapper.find('.note-input').exists()).toBe(false)
+  })
+
+  it('lets the operator back out without starting a run', async () => {
+    const wrapper = mountPanel({}, { canReinvestigate: true })
+    await wrapper.find('.rerun-btn').trigger('click')
+    await wrapper.find('.cancel-btn').trigger('click')
+
+    expect(wrapper.emitted('reinvestigate')).toBeUndefined()
+    expect(wrapper.find('.rerun-btn').exists()).toBe(true)
+  })
+
+  it('links to settings only for someone who can edit them', async () => {
+    const allowed = mountPanel({}, { canReinvestigate: true, canEditSettings: true })
+    await allowed.find('.rerun-btn').trigger('click')
+    expect(allowed.find('.rerun-scope a').exists()).toBe(true)
+
+    const denied = mountPanel({}, { canReinvestigate: true, canEditSettings: false })
+    await denied.find('.rerun-btn').trigger('click')
+    expect(denied.find('.rerun-scope a').exists()).toBe(false)
+    expect(denied.find('.rerun-scope').text()).toContain('Ticketing settings')
+  })
+})

frontend/src/__tests__/components/tickets/TicketSidePanel.spec.ts

@@ -0,0 +1,95 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi } from 'vitest'
+import { mount } from '@vue/test-utils'
+
+vi.mock('vue-router', () => ({ useRouter: () => ({ push: vi.fn() }) }))
+vi.mock('@/composables/useUsers', () => ({
+  useUsers: () => ({ users: { value: [] }, fetchUsers: vi.fn().mockResolvedValue([]) }),
+}))
+
+import TicketSidePanel from '../../../components/tickets/TicketSidePanel.vue'
+import type { Ticket } from '../../../types/ticket'
+
+const baseTicket = {
+  id: 't1',
+  ticket_number: 12,
+  display_number: 'TKT-12',
+  organization_id: 'org1',
+  title: 'Refund never arrived',
+  status: 'closed',
+  priority: 'medium',
+  source: 'chat_ai',
+  reopened_count: 0,
+} as Ticket
+
+const createWrapper = (ticket: Partial<Ticket> = {}, linkedSessionIds: string[] = ['s1']) =>
+  mount(TicketSidePanel, {
+    props: {
+      ticket: { ...baseTicket, ...ticket } as Ticket,
+      linkedSessionIds,
+      canManage: false,
+    },
+    global: { stubs: { 'font-awesome-icon': true } },
+  })
+
+const csatCard = (wrapper: ReturnType<typeof createWrapper>) =>
+  wrapper.findAll('.panel-card').find((card) => card.text().startsWith('CSAT'))!
+
+describe('TicketSidePanel CSAT card', () => {
+  it('shows the score once the customer has rated', () => {
+    const card = csatCard(
+      createWrapper({
+        csat_requested_at: '2026-07-20T10:00:00Z',
+        csat_responded_at: '2026-07-20T11:00:00Z',
+        csat_score: 4,
+      }),
+    )
+    expect(card.text()).toContain('4/5')
+    expect(card.findAll('.csat-stars font-awesome-icon-stub')).toHaveLength(5)
+    expect(card.text()).toContain('Rated by the customer')
+  })
+
+  it('shows pending while the ask is out', () => {
+    const card = csatCard(createWrapper({ csat_requested_at: '2026-07-20T10:00:00Z' }))
+    expect(card.text()).toContain('待评价')
+    expect(card.find('.csat-stars').exists()).toBe(false)
+  })
+
+  it('goes back to pending when a reopened ticket is asked again', () => {
+    const card = csatCard(
+      createWrapper({
+        csat_score: 2,
+        csat_responded_at: '2026-07-20T11:00:00Z',
+        csat_requested_at: '2026-07-21T09:00:00Z',
+      }),
+    )
+    expect(card.text()).toContain('待评价')
+    expect(card.text()).not.toContain('2/5')
+  })
+
+  it('shows not requested before close', () => {
+    const card = csatCard(createWrapper())
+    expect(card.text()).toContain('未邀请评价')
+    expect(card.text()).toContain('工单关闭时会自动邀请评价')
+  })
+
+  it('explains why a ticket with no conversation is never asked', () => {
+    const card = csatCard(createWrapper({}, []))
+    expect(card.text()).toContain('没有可评价的关联会话')
+  })
+})

frontend/src/__tests__/utils/channelAccounts.spec.ts

@@ -0,0 +1,72 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect } from 'vitest'
+import { accountToManage, reconnectWarning } from '@/utils/channelAccounts'
+import type { ChannelAccount } from '@/services/channels'
+
+const account = (overrides: Partial<ChannelAccount> = {}): ChannelAccount => ({
+  id: 'a1', channel_type: 'whatsapp', external_account_id: 'PN1',
+  display_name: 'Support (+1 555)', is_active: true, ...overrides,
+})
+
+describe('reconnectWarning', () => {
+  it('is silent when no account needs reconnecting', () => {
+    expect(reconnectWarning([])).toBeUndefined()
+    expect(reconnectWarning([account(), account({ needs_reconnect: false })])).toBeUndefined()
+  })
+
+  it('names the account that needs reconnecting', () => {
+    expect(reconnectWarning([account({ needs_reconnect: true })]))
+      .toBe('以下账号的访问权限已过期：Support (+1 555)，请重新连接以恢复回复。')
+  })
+
+  it('names only the expired ones when several are connected', () => {
+    const warning = reconnectWarning([
+      account({ id: 'a1', display_name: 'Sales', needs_reconnect: true }),
+      account({ id: 'a2', display_name: 'Healthy' }),
+      account({ id: 'a3', display_name: 'Billing', needs_reconnect: true }),
+    ])
+    expect(warning).toBe('以下账号的访问权限已过期：Sales, Billing，请重新连接以恢复回复。')
+  })
+
+  it('falls back to the platform id when the account has no name', () => {
+    expect(reconnectWarning([account({ display_name: undefined, needs_reconnect: true })]))
+      .toContain('以下账号的访问权限已过期：PN1')
+  })
+})
+
+describe('accountToManage', () => {
+  it('opens the account that needs reconnecting, even when it is not first', () => {
+    const healthy = account({ id: 'a1' })
+    const expired = account({ id: 'a2', needs_reconnect: true })
+    expect(accountToManage([healthy, expired])).toBe(expired)
+  })
+
+  it('opens the first expired one when several need reconnecting', () => {
+    const first = account({ id: 'a2', needs_reconnect: true })
+    expect(accountToManage([account({ id: 'a1' }), first, account({ id: 'a3', needs_reconnect: true })])).toBe(first)
+  })
+
+  it('opens the first account when every one is healthy', () => {
+    const first = account({ id: 'a1' })
+    expect(accountToManage([first, account({ id: 'a2' })])).toBe(first)
+  })
+
+  it('opens nothing when no account is connected', () => {
+    expect(accountToManage([])).toBeNull()
+  })
+})

frontend/src/__tests__/utils/metaSdk.spec.ts

@@ -0,0 +1,144 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { describe, it, expect, vi, afterEach } from 'vitest'
+import {
+  parseSignupMessage,
+  signupLoginOptions,
+  runInstagramLogin,
+  runBusinessLogin,
+} from '../../utils/metaSdk'
+
+const message = (data: unknown, origin = 'https://www.facebook.com') =>
+  ({ origin, data: typeof data === 'string' ? data : JSON.stringify(data) }) as MessageEvent
+
+const FINISH = {
+  type: 'WA_EMBEDDED_SIGNUP',
+  event: 'FINISH',
+  data: { waba_id: 'WABA9', phone_number_id: 'PN555' },
+}
+
+describe('parseSignupMessage', () => {
+  it('reads the WABA and phone number from a finished signup', () => {
+    expect(parseSignupMessage(message(FINISH))).toEqual({
+      waba_id: 'WABA9',
+      phone_number_id: 'PN555',
+    })
+  })
+
+  it('accepts the other Facebook origins the flow can post from', () => {
+    for (const origin of ['https://web.facebook.com', 'https://business.facebook.com']) {
+      expect(parseSignupMessage(message(FINISH, origin))).not.toBeNull()
+    }
+  })
+
+  it('rejects a lookalike origin', () => {
+    // Meta's own sample uses origin.endsWith('facebook.com'), which these pass.
+    for (const origin of ['https://evil-facebook.com', 'https://facebook.com.attacker.io']) {
+      expect(parseSignupMessage(message(FINISH, origin))).toBeNull()
+    }
+  })
+
+  it('rejects a plain http facebook origin', () => {
+    expect(parseSignupMessage(message(FINISH, 'http://www.facebook.com'))).toBeNull()
+  })
+
+  it('ignores unrelated messages on a trusted origin', () => {
+    expect(parseSignupMessage(message({ type: 'SOMETHING_ELSE' }))).toBeNull()
+    expect(parseSignupMessage(message('not json at all'))).toBeNull()
+  })
+
+  it('ignores a signup that was abandoned rather than finished', () => {
+    expect(parseSignupMessage(message({ ...FINISH, event: 'CANCEL' }))).toBeNull()
+  })
+
+  it('ignores a finish missing either id', () => {
+    expect(parseSignupMessage(message({ ...FINISH, data: { waba_id: 'WABA9' } }))).toBeNull()
+    expect(parseSignupMessage(message({ ...FINISH, data: {} }))).toBeNull()
+  })
+})
+
+describe('signupLoginOptions', () => {
+  it('asks for a code rather than the default token response', () => {
+    expect(signupLoginOptions('CFG1')).toEqual({
+      config_id: 'CFG1',
+      response_type: 'code',
+      override_default_response_type: true,
+      extras: { setup: {} },
+    })
+  })
+
+  it('sends the WhatsApp setup extra for WhatsApp', () => {
+    expect(signupLoginOptions('CFG1', 'whatsapp').extras).toEqual({ setup: {} })
+  })
+
+  it('omits the setup extra for Facebook Login for Business', () => {
+    // extras.setup opens Embedded Signup; Messenger/Instagram must not send it.
+    expect(signupLoginOptions('CFG1', 'messenger')).not.toHaveProperty('extras')
+    expect(signupLoginOptions('CFG1', 'instagram')).not.toHaveProperty('extras')
+  })
+})
+
+describe('OAuth login popups', () => {
+  afterEach(() => vi.unstubAllGlobals())
+
+  /** Capture the URL the popup is opened with, without completing the login. */
+  const capturePopupUrl = (run: () => Promise<unknown>) => {
+    let opened = ''
+    vi.stubGlobal('open', (url: string) => {
+      opened = url
+      return { closed: false, close: () => {} }
+    })
+    // The promise stays pending (no callback message); we only want the URL.
+    void run().catch(() => {})
+    return new URL(opened)
+  }
+
+  it('sends Instagram to its own authorize endpoint, not a Facebook dialog', () => {
+    const url = capturePopupUrl(() =>
+      runInstagramLogin({ appId: 'IGAPP', redirectUri: 'https://app.test/cb.html' }))
+
+    expect(url.origin + url.pathname).toBe('https://www.instagram.com/oauth/authorize')
+    expect(url.searchParams.get('client_id')).toBe('IGAPP')
+    expect(url.searchParams.get('response_type')).toBe('code')
+    expect(url.searchParams.get('redirect_uri')).toBe('https://app.test/cb.html')
+    expect(url.searchParams.get('force_reauth')).toBe('true')
+    expect(url.searchParams.get('scope')).toContain('instagram_business_manage_messages')
+    // Least privilege: we only read the account and handle DMs, so no
+    // comments/publishing/insights scopes to enlarge App Review.
+    expect(url.searchParams.get('scope')).not.toContain('content_publish')
+    expect(url.searchParams.get('state')).toBeTruthy()
+  })
+
+  it('sends Messenger to the Facebook dialog with its configuration', () => {
+    const url = capturePopupUrl(() =>
+      runBusinessLogin({
+        appId: 'FBAPP', configId: 'CFG1', graphVersion: 'v21.0',
+        redirectUri: 'https://app.test/cb.html',
+      }))
+
+    expect(url.hostname).toBe('www.facebook.com')
+    expect(url.searchParams.get('config_id')).toBe('CFG1')
+    expect(url.searchParams.get('client_id')).toBe('FBAPP')
+  })
+
+  it('rejects when the browser blocks the popup', async () => {
+    vi.stubGlobal('open', () => null)
+    await expect(
+      runInstagramLogin({ appId: 'IGAPP', redirectUri: 'https://app.test/cb.html' }),
+    ).rejects.toThrow(/弹窗被拦截/)
+  })
+})

frontend/src/components/faq/FaqCard.vue

@@ -0,0 +1,528 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import type { FaqItem } from '@/types/faq'
+import FaqSeoFields from './FaqSeoFields.vue'
+import MarkdownEditor from './MarkdownEditor.vue'
+
+const props = defineProps<{
+  faq: FaqItem
+  editing: boolean
+  isNew?: boolean
+  saving?: boolean
+  draftQuestion: string
+  draftAnswer: string
+  /** Per-article SEO drafts. Optional so callers that don't expose the SEO
+   *  section (and tests) can leave them out — they default to empty. */
+  draftSlug?: string
+  draftUrlPath?: string
+  draftMetaTitle?: string
+  draftMetaDescription?: string
+  /** Topic (category) draft plus the org's existing topics for autocomplete.
+   *  Optional for the same reason as the SEO drafts. */
+  draftCategory?: string
+  categories?: string[]
+  locked?: boolean
+  /** Selection mode is on somewhere in the list (keeps checkboxes visible). */
+  selectable?: boolean
+  selected?: boolean
+}>()
+
+const emit = defineEmits<{
+  'toggle-status': []
+  edit: []
+  delete: []
+  save: []
+  cancel: []
+  'toggle-select': []
+  'update:draftQuestion': [value: string]
+  'update:draftAnswer': [value: string]
+  'update:draftCategory': [value: string]
+  'update:draftSlug': [value: string]
+  'update:draftUrlPath': [value: string]
+  'update:draftMetaTitle': [value: string]
+  'update:draftMetaDescription': [value: string]
+}>()
+
+function onQuestionInput(event: Event) {
+  emit('update:draftQuestion', (event.target as HTMLInputElement).value)
+}
+
+function onCategoryInput(event: Event) {
+  emit('update:draftCategory', (event.target as HTMLInputElement).value)
+}
+
+const sourceLabel = () => props.faq.source_label || '自动生成'
+
+// Mirrors the category column width in app/models/faq.py — the API 422s
+// anything longer, so this only stops the user typing past the limit.
+const MAX_TOPIC = 100
+
+// Answers are stored as Markdown; strip the syntax and cap the length for the
+// compact, line-clamped card preview (the public article page and the editor
+// show the full formatted content).
+const PREVIEW_MAX_CHARS = 240
+function answerPreview(md: string): string {
+  const text = (md || '')
+    .replace(/!\[[^\]]*\]\([^)]*\)/g, '')
+    .replace(/\[([^\]]*)\]\([^)]*\)/g, '$1')
+    .replace(/[#>*_`~]/g, '')
+    .replace(/\s+/g, ' ')
+    .trim()
+  return text.length > PREVIEW_MAX_CHARS ? `${text.slice(0, PREVIEW_MAX_CHARS).trimEnd()}…` : text
+}
+</script>
+
+<template>
+  <div class="faq-card" :class="{ 'faq-card--editing': editing, 'faq-card--selecting': selectable, 'faq-card--selected': selected }">
+    <!-- Edit mode -->
+    <div v-if="editing">
+      <div class="edit-label">{{ isNew ? '新建常见问题' : '编辑中' }}</div>
+      <input
+        class="edit-question"
+        type="text"
+        placeholder="问题"
+        :value="draftQuestion"
+        @input="onQuestionInput"
+      />
+      <MarkdownEditor
+        class="edit-answer"
+        :model-value="draftAnswer"
+        @update:model-value="$emit('update:draftAnswer', $event)"
+      />
+      <p class="edit-hint">支持 Markdown——标题、<strong>加粗</strong>、列表、链接和图片。</p>
+      <label class="edit-topic">
+        <span class="edit-topic__label">分类</span>
+        <input
+          type="text"
+          class="edit-topic__input"
+          list="faq-topic-options"
+          :maxlength="MAX_TOPIC"
+          :placeholder="isNew ? 'General' : '留空则保留当前分类'"
+          :value="draftCategory"
+          @input="onCategoryInput"
+        />
+        <datalist id="faq-topic-options">
+          <option v-for="c in categories" :key="c" :value="c" />
+        </datalist>
+        <span class="edit-topic__hint">选择已有分类，或输入新分类以创建。</span>
+      </label>
+      <FaqSeoFields
+        :slug="draftSlug"
+        :url-path="draftUrlPath"
+        :meta-title="draftMetaTitle"
+        :meta-description="draftMetaDescription"
+        :question="draftQuestion"
+        @update:slug="$emit('update:draftSlug', $event)"
+        @update:url-path="$emit('update:draftUrlPath', $event)"
+        @update:meta-title="$emit('update:draftMetaTitle', $event)"
+        @update:meta-description="$emit('update:draftMetaDescription', $event)"
+      />
+      <div class="edit-actions">
+        <button class="btn-save" type="button" :disabled="saving" @click="$emit('save')">
+          {{ saving ? '保存中…' : '保存' }}
+        </button>
+        <button class="btn-cancel" type="button" :disabled="saving" @click="$emit('cancel')">取消</button>
+      </div>
+    </div>
+
+    <!-- Display mode -->
+    <div v-else class="faq-card__row">
+      <input
+        v-if="!locked"
+        class="faq-card__check"
+        type="checkbox"
+        :checked="selected"
+        :aria-label="`选择 ${faq.question}`"
+        @change="$emit('toggle-select')"
+      />
+      <div class="faq-card__body">
+        <div class="faq-card__question">{{ faq.question }}</div>
+        <div class="faq-card__answer">{{ answerPreview(faq.answer) }}</div>
+        <div class="faq-card__source">
+          <span class="faq-card__source-dot"></span>
+          {{ sourceLabel() }}
+          <span
+            v-if="(faq.helpful_yes || 0) + (faq.helpful_no || 0) > 0"
+            class="faq-card__fb"
+            :title="`${faq.helpful_yes || 0} 人觉得有帮助，${faq.helpful_no || 0} 人觉得没帮助`"
+          >
+            <span class="faq-card__fb-item faq-card__fb-item--up">
+              <svg viewBox="0 0 24 24" width="12" height="12" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M7 11v9H4a1 1 0 0 1-1-1v-7a1 1 0 0 1 1-1z" /><path d="M7 11l4-8a2 2 0 0 1 3 1.8V9h4.5a2 2 0 0 1 2 2.4l-1.4 7A2 2 0 0 1 17 20H7" /></svg>
+              {{ faq.helpful_yes || 0 }}
+            </span>
+            <span class="faq-card__fb-item faq-card__fb-item--down">
+              <svg viewBox="0 0 24 24" width="12" height="12" fill="none" stroke="currentColor" stroke-width="1.9" stroke-linecap="round" stroke-linejoin="round"><path d="M17 13V4h3a1 1 0 0 1 1 1v7a1 1 0 0 1-1 1z" /><path d="M17 13l-4 8a2 2 0 0 1-3-1.8V15H5.5a2 2 0 0 1-2-2.4l1.4-7A2 2 0 0 1 7 4h10" /></svg>
+              {{ faq.helpful_no || 0 }}
+            </span>
+          </span>
+        </div>
+      </div>
+      <div class="faq-card__controls">
+        <button
+          class="pill"
+          :class="faq.status === 'published' ? 'pill--published' : 'pill--draft'"
+          type="button"
+          :disabled="locked"
+          @click="$emit('toggle-status')"
+        >
+          <span class="pill__dot"></span>
+          {{ faq.status === 'published' ? '已发布' : '草稿' }}
+        </button>
+        <button v-if="!locked" class="icon-btn icon-btn--edit" type="button" title="编辑" @click="$emit('edit')">
+          <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 20h9" /><path d="M16.5 3.5a2.1 2.1 0 0 1 3 3L7 19l-4 1 1-4z" /></svg>
+        </button>
+        <button v-if="!locked" class="icon-btn icon-btn--delete" type="button" title="删除" @click="$emit('delete')">
+          <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M4 7h16" /><path d="M9 7V5a1 1 0 0 1 1-1h4a1 1 0 0 1 1 1v2" /><path d="M6 7l1 13a1 1 0 0 0 1 1h8a1 1 0 0 0 1-1l1-13" /></svg>
+        </button>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.faq-card {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 14px;
+  padding: 16px 18px;
+}
+
+.faq-card--editing {
+  border-color: var(--purple-border);
+}
+
+.faq-card--selected {
+  border-color: var(--teal-border);
+  background: var(--teal-bg);
+}
+
+.faq-card__check {
+  width: 16px;
+  height: 16px;
+  margin: 3px 0 0;
+  flex-shrink: 0;
+  accent-color: var(--c-teal);
+  cursor: pointer;
+  opacity: 0;
+  transition: opacity var(--transition-fast);
+}
+
+.faq-card:hover .faq-card__check,
+.faq-card--selecting .faq-card__check,
+.faq-card__check:checked,
+.faq-card__check:focus-visible {
+  opacity: 1;
+}
+
+.faq-card__row {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 16px;
+}
+
+.faq-card__body {
+  flex: 1;
+  min-width: 0;
+}
+
+.faq-card__question {
+  font-size: 15px;
+  font-weight: 600;
+  color: var(--text2);
+  line-height: 1.4;
+  margin-bottom: 6px;
+}
+
+.faq-card__answer {
+  font-size: 13.5px;
+  color: var(--muted);
+  line-height: 1.55;
+  /* Keep every card compact and uniform — imported articles can be very long;
+     full content is on the public page and in the editor. */
+  display: -webkit-box;
+  -webkit-line-clamp: 2;
+  line-clamp: 2;
+  -webkit-box-orient: vertical;
+  overflow: hidden;
+}
+
+.faq-card__source {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  margin-top: 11px;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--faint);
+}
+
+.faq-card__source-dot {
+  width: 5px;
+  height: 5px;
+  border-radius: 50%;
+  background: var(--faint);
+}
+
+.faq-card__fb {
+  display: inline-flex;
+  align-items: center;
+  gap: 9px;
+  padding-left: 9px;
+  margin-left: 2px;
+  border-left: 1px solid var(--o10);
+}
+
+.faq-card__fb-item {
+  display: inline-flex;
+  align-items: center;
+  gap: 3px;
+}
+
+.faq-card__fb-item--up {
+  color: var(--c-teal, #1d9e75);
+}
+
+.faq-card__fb-item--down {
+  color: var(--c-coral, #d85a30);
+}
+
+.faq-card__controls {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  flex-shrink: 0;
+}
+
+.pill {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 7px 13px;
+  border-radius: 9px;
+  font-family: var(--font-sans);
+  font-size: 12.5px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.pill:disabled {
+  cursor: default;
+}
+
+.pill__dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 50%;
+}
+
+.pill--published {
+  background: var(--teal-bg);
+  border: 1px solid var(--teal-border);
+  color: var(--c-teal);
+}
+
+.pill--published .pill__dot {
+  background: var(--c-teal);
+}
+
+.pill--draft {
+  background: var(--pill-idle-bg);
+  border: 1px solid var(--o12);
+  color: var(--pill-idle-fg);
+}
+
+.pill--draft .pill__dot {
+  background: var(--faint);
+}
+
+.icon-btn {
+  width: 32px;
+  height: 32px;
+  border-radius: 9px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  color: var(--muted);
+  cursor: pointer;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: background-color var(--transition-fast), color var(--transition-fast);
+}
+
+.icon-btn--edit:hover {
+  background: var(--o08);
+  color: var(--text2);
+}
+
+.icon-btn--delete:hover {
+  background: var(--coral-bg);
+  color: var(--c-coral);
+  border-color: var(--coral-border);
+}
+
+.edit-label {
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  letter-spacing: 0.08em;
+  color: var(--c-purple);
+  margin-bottom: 10px;
+}
+
+.edit-question {
+  width: 100%;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  padding: 11px 13px;
+  color: var(--text);
+  outline: none;
+  box-sizing: border-box;
+  font-size: 14.5px;
+  font-weight: 600;
+  margin-bottom: 9px;
+}
+
+.edit-topic {
+  display: block;
+  margin-top: 12px;
+}
+
+.edit-topic__label {
+  display: block;
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  letter-spacing: 0.08em;
+  text-transform: uppercase;
+  color: var(--muted2);
+  margin-bottom: 6px;
+}
+
+.edit-topic__input {
+  width: 100%;
+  max-width: 320px;
+  display: block;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  padding: 9px 12px;
+  color: var(--text);
+  outline: none;
+  box-sizing: border-box;
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+}
+
+.edit-topic__hint {
+  display: block;
+  margin-top: 6px;
+  font-size: 11.5px;
+  color: var(--muted2);
+}
+
+/* .edit-answer wraps the MarkdownEditor, which supplies its own chrome. */
+.edit-hint {
+  margin: 8px 0 0;
+  font-size: 11.5px;
+  color: var(--muted2);
+}
+
+.edit-hint strong {
+  font-weight: 600;
+}
+
+.edit-actions {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  margin-top: 12px;
+}
+
+.btn-save {
+  padding: 9px 18px;
+  background: var(--accent-solid);
+  border: none;
+  border-radius: 9px;
+  color: var(--on-accent-solid);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-save:disabled {
+  opacity: 0.6;
+  cursor: default;
+}
+
+.btn-cancel {
+  padding: 9px 16px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  border-radius: 9px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+/* ── Mobile ──────────────────────────────────────────────────────────────
+   The status pill plus two icon buttons took ~200px of a 375px row, leaving
+   the question a column so narrow it wrapped a word per line. Below 768px
+   the controls drop to their own line and the question gets the full width. */
+@media (max-width: 768px) {
+  .faq-card__row {
+    flex-wrap: wrap;
+    gap: 10px;
+  }
+
+  .faq-card__body {
+    flex: 1 1 auto;
+  }
+
+  .faq-card__controls {
+    flex: 1 0 100%;
+    justify-content: flex-end;
+  }
+
+  .faq-card__question {
+    font-size: 15px;
+  }
+
+  /* 44px minimum touch target (Apple HIG / WCAG 2.5.8) */
+  .icon-btn {
+    width: 44px;
+    height: 44px;
+  }
+
+  .pill {
+    min-height: 44px;
+  }
+
+  .edit-actions {
+    flex-wrap: wrap;
+  }
+
+  .btn-save,
+  .btn-cancel {
+    flex: 1 1 auto;
+    min-height: 44px;
+  }
+}
+</style>

frontend/src/components/faq/FaqCategoryGroup.vue

@@ -0,0 +1,186 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+const props = defineProps<{
+  category: string
+  count: number
+  /** Published FAQs in this group (for the header stat). */
+  publishedCount?: number
+  /** Cards in this group currently selected; undefined hides the select-all. */
+  selectedCount?: number
+  /** Whether the group body is expanded. */
+  open?: boolean
+}>()
+
+defineEmits<{
+  'toggle-all': [on: boolean]
+  toggle: []
+}>()
+
+const allSelected = () => props.selectedCount === props.count && props.count > 0
+</script>
+
+<template>
+  <div class="category-group">
+    <div class="category-group__header">
+      <input
+        v-if="selectedCount !== undefined"
+        class="category-group__check"
+        type="checkbox"
+        :checked="allSelected()"
+        :indeterminate.prop="!!selectedCount && !allSelected()"
+        :aria-label="`全选 ${category}`"
+        @click.stop
+        @change="$emit('toggle-all', !allSelected())"
+      />
+      <button
+        class="category-group__toggle"
+        type="button"
+        :aria-expanded="open"
+        @click="$emit('toggle')"
+      >
+        <svg
+          class="category-group__chevron"
+          :class="{ 'category-group__chevron--open': open }"
+          viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor"
+          stroke-width="2.4" stroke-linecap="round" stroke-linejoin="round"
+        ><path d="M9 6l6 6-6 6" /></svg>
+        <span class="category-group__name">{{ category.toUpperCase() }}</span>
+        <span class="category-group__count">
+          {{ count }} 条回答<template v-if="publishedCount !== undefined"> · {{ publishedCount }} 条已发布</template>
+        </span>
+      </button>
+      <div class="category-group__rule"></div>
+    </div>
+    <div v-show="open" class="category-group__cards">
+      <slot />
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.category-group {
+  margin-bottom: 18px;
+}
+
+.category-group__header {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  margin-bottom: 10px;
+  padding: 0 2px;
+}
+
+.category-group__check {
+  width: 14px;
+  height: 14px;
+  margin: 0;
+  accent-color: var(--c-teal);
+  cursor: pointer;
+  opacity: 0.55;
+  transition: opacity var(--transition-fast);
+}
+
+.category-group__header:hover .category-group__check,
+.category-group__check:checked,
+.category-group__check:indeterminate {
+  opacity: 1;
+}
+
+.category-group__toggle {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  background: transparent;
+  border: none;
+  padding: 2px 0;
+  cursor: pointer;
+  color: inherit;
+}
+
+.category-group__chevron {
+  color: var(--muted2);
+  flex-shrink: 0;
+  transition: transform var(--transition-fast);
+}
+
+.category-group__chevron--open {
+  transform: rotate(90deg);
+}
+
+.category-group__name {
+  font-family: var(--font-mono);
+  font-size: 11px;
+  letter-spacing: 0.08em;
+  color: var(--accent-ink);
+}
+
+.category-group__count {
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--muted2);
+}
+
+.category-group__rule {
+  flex: 1;
+  height: 1px;
+  background: var(--o07);
+}
+
+.category-group__cards {
+  display: flex;
+  flex-direction: column;
+  gap: 10px;
+}
+
+/* ── Mobile ─────────────────────────────────────────────────────────────
+   The decorative rule took flex:1 of the header, squeezing the toggle until
+   the name broke mid-phrase ("ACCOUNT &" / "SECURITY").
+
+   Grid rather than flex-wrap: the chevron owns column 1 and the text owns
+   column 2, so the count sits under the name and the chevron can never be
+   pushed onto a line of its own however narrow the screen or long the
+   category name. */
+@media (max-width: 768px) {
+  .category-group__rule {
+    display: none;
+  }
+
+  .category-group__toggle {
+    flex: 1;
+    min-width: 0;
+    display: grid;
+    grid-template-columns: auto minmax(0, 1fr);
+    align-items: center;
+    column-gap: 8px;
+    row-gap: 2px;
+    text-align: left;
+    /* 44px minimum touch target (Apple HIG / WCAG 2.5.8) */
+    min-height: 44px;
+  }
+
+  .category-group__chevron {
+    grid-row: 1 / span 2;
+  }
+
+  .category-group__name,
+  .category-group__count {
+    grid-column: 2;
+    min-width: 0;
+  }
+}
+</style>

frontend/src/components/faq/FaqEmptyState.vue

@@ -0,0 +1,159 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import FaqOrb from './FaqOrb.vue'
+
+defineProps<{
+  sourceCount: number
+  pageCount: number
+}>()
+
+defineEmits<{
+  generate: []
+  import: []
+  add: []
+}>()
+</script>
+
+<template>
+  <div class="empty-state">
+    <FaqOrb class="empty-state__orb" :size="64" />
+    <h3 class="empty-state__title">还没有常见问题</h3>
+    <p class="empty-state__copy">
+      让 ReplyPier 阅读你的知识库，起草清晰、可直接发布的常见问题——按分类整理，并随文档更新保持同步。
+    </p>
+    <div class="empty-state__pill">
+      <span class="empty-state__dot"></span>
+      读取 {{ sourceCount }} 个来源 · {{ pageCount }} 个页面
+    </div>
+    <div class="empty-state__actions">
+      <button class="btn btn--primary" type="button" @click="$emit('generate')">
+        <svg viewBox="0 0 24 24" width="17" height="17" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M5 3v4M3 5h4M6 17v4M4 19h4M13 3l2.5 6.5L22 12l-6.5 2.5L13 21l-2.5-6.5L4 12l6.5-2.5z" /></svg>
+        从知识库生成
+      </button>
+      <button class="btn btn--ghost" type="button" @click="$emit('import')">导入已有常见问题</button>
+      <button class="btn btn--text" type="button" @click="$emit('add')">手动添加</button>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.empty-state {
+  background: var(--surface);
+  border: 1px dashed var(--o14);
+  border-radius: 16px;
+  padding: 56px 32px;
+  text-align: center;
+}
+
+.empty-state__orb {
+  margin: 0 auto 22px;
+}
+
+.empty-state__title {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 22px;
+  letter-spacing: -0.01em;
+  color: var(--text);
+  margin: 0 0 10px;
+}
+
+.empty-state__copy {
+  font-size: 14.5px;
+  color: var(--muted);
+  line-height: 1.6;
+  margin: 0 auto 26px;
+  max-width: 440px;
+}
+
+.empty-state__pill {
+  display: inline-flex;
+  align-items: center;
+  gap: 9px;
+  padding: 8px 14px;
+  border-radius: var(--radius-pill);
+  background: var(--o04);
+  border: 1px solid var(--o10);
+  font-family: var(--font-mono);
+  font-size: 12px;
+  color: var(--text3);
+  margin-bottom: 26px;
+}
+
+.empty-state__dot {
+  width: 7px;
+  height: 7px;
+  border-radius: 50%;
+  background: var(--c-teal);
+  box-shadow: 0 0 6px var(--c-teal);
+}
+
+.empty-state__actions {
+  display: flex;
+  gap: 11px;
+  justify-content: center;
+  flex-wrap: wrap;
+}
+
+.btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 9px;
+  border-radius: 12px;
+  font-family: var(--font-sans);
+  font-size: 15px;
+  cursor: pointer;
+  transition: filter var(--transition-fast), background-color var(--transition-fast);
+}
+
+.btn--primary {
+  padding: 14px 24px;
+  background: var(--grad-generate);
+  border: none;
+  color: var(--on-dark);
+  font-weight: 600;
+}
+
+.btn--primary:hover {
+  filter: brightness(1.1);
+}
+
+.btn--ghost {
+  padding: 14px 20px;
+  background: var(--o05);
+  border: 1px solid var(--o14);
+  color: var(--text2);
+  font-weight: 600;
+}
+
+.btn--ghost:hover {
+  background: var(--o08);
+}
+
+.btn--text {
+  padding: 14px 20px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  color: var(--muted);
+  font-weight: 500;
+}
+
+.btn--text:hover {
+  background: var(--o04);
+}
+</style>

frontend/src/components/faq/FaqGenerateBar.vue

@@ -0,0 +1,210 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import FaqOrb from './FaqOrb.vue'
+
+const props = defineProps<{
+  phase: 'idle' | 'generating' | 'ready'
+  sourceCount: number
+  pageCount: number
+  faqCount: number
+  publishedCount: number
+  /** Sources without FAQs yet (from the estimate); null = unknown. */
+  newSourceCount?: number | null
+  disabled?: boolean
+}>()
+
+defineEmits<{
+  generate: []
+  import: []
+  add: []
+}>()
+
+const title = computed(() => {
+  if (props.phase === 'generating') return '正在生成常见问题…'
+  if (props.phase === 'ready') return '常见问题待发布'
+  return '生成常见问题'
+})
+
+const subtitle = computed(() =>
+  props.phase === 'ready'
+    ? `${props.faqCount} 条常见问题 · ${props.publishedCount} 条已发布`
+    : `读取 ${props.sourceCount} 个来源 · ${props.pageCount} 个页面`,
+)
+
+const generateLabel = computed(() => {
+  if (props.phase === 'generating') return '生成中…'
+  if (props.phase === 'ready') {
+    // Regenerate only reads new (ungenerated) sources — say so.
+    if (typeof props.newSourceCount === 'number' && props.newSourceCount > 0) {
+      return `生成 ${props.newSourceCount} 个新来源`
+    }
+    return '重新生成'
+  }
+  return '生成'
+})
+
+const noNewSources = computed(() => props.phase === 'ready' && props.newSourceCount === 0)
+
+const generateDisabled = computed(() => props.phase === 'generating' || props.disabled || noNewSources.value)
+
+const generateTitle = computed(() =>
+  noNewSources.value ? '所有知识来源都已生成常见问题' : undefined,
+)
+</script>
+
+<template>
+  <div class="generate-bar">
+    <div class="generate-bar__lead">
+      <FaqOrb :size="40" />
+      <div>
+        <div class="generate-bar__title">{{ title }}</div>
+        <div class="generate-bar__sub">
+          <svg viewBox="0 0 24 24" width="13" height="13" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M4 5.5A2 2 0 0 1 6 4h5v16H6a2 2 0 0 0-2 1.5z" /><path d="M20 5.5A2 2 0 0 0 18 4h-5v16h5a2 2 0 0 1 2 1.5z" /></svg>
+          {{ subtitle }}
+        </div>
+      </div>
+    </div>
+    <div class="generate-bar__actions">
+      <button class="btn btn--ghost" type="button" @click="$emit('import')">
+        <svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 3v12" /><path d="M8 11l4 4 4-4" /><path d="M5 21h14" /></svg>
+        导入
+      </button>
+      <button class="btn btn--ghost" type="button" @click="$emit('add')">
+        <svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round"><path d="M12 5v14M5 12h14" /></svg>
+        添加常见问题
+      </button>
+      <button class="btn btn--generate" type="button" :disabled="generateDisabled" :title="generateTitle" @click="$emit('generate')">
+        <svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M5 3v4M3 5h4M6 17v4M4 19h4M13 3l2.5 6.5L22 12l-6.5 2.5L13 21l-2.5-6.5L4 12l6.5-2.5z" /></svg>
+        {{ generateLabel }}
+      </button>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.generate-bar {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 16px;
+  padding: 18px 22px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 16px;
+  flex-wrap: wrap;
+}
+
+.generate-bar__lead {
+  display: flex;
+  align-items: center;
+  gap: 14px;
+}
+
+.generate-bar__title {
+  font-size: 14.5px;
+  font-weight: 600;
+  color: var(--text2);
+}
+
+.generate-bar__sub {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  font-size: 13px;
+  color: var(--muted);
+  margin-top: 2px;
+}
+
+.generate-bar__actions {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  flex-wrap: wrap;
+}
+
+.btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 12px 16px;
+  border-radius: 11px;
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+  white-space: nowrap;
+  transition: background-color var(--transition-fast);
+}
+
+.btn--ghost {
+  background: var(--o05);
+  border: 1px solid var(--o14);
+  color: var(--text2);
+}
+
+.btn--ghost:hover {
+  background: var(--o08);
+}
+
+.btn--generate {
+  padding: 12px 20px;
+  background: var(--purple-bg);
+  border: 1px solid var(--purple-border);
+  color: var(--c-purple);
+}
+
+.btn--generate:disabled {
+  opacity: 0.6;
+  cursor: default;
+}
+
+/* ── Mobile ─────────────────────────────────────────────────────────────
+   Three actions wrapped 2 + 1, leaving a stranded Regenerate button. Below
+   768px they share one row as equal thirds. */
+@media (max-width: 768px) {
+  .generate-bar {
+    padding: 14px 16px;
+    gap: 14px;
+  }
+
+  .generate-bar__actions {
+    width: 100%;
+    gap: 8px;
+    flex-wrap: nowrap;
+  }
+
+  .btn {
+    flex: 1 1 0;
+    min-width: 0;
+    justify-content: center;
+    padding: 12px 8px;
+    /* 44px minimum touch target (Apple HIG / WCAG 2.5.8) */
+    min-height: 44px;
+    white-space: nowrap;
+  }
+}
+
+/* Labels alone would overflow three-up on the narrowest phones */
+@media (max-width: 400px) {
+  .btn {
+    font-size: 12.5px;
+    gap: 5px;
+  }
+}
+</style>

frontend/src/components/faq/FaqGenerationProgress.vue

@@ -0,0 +1,205 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { FaqGenerationJob, FaqJobStage } from '@/types/faq'
+import FaqOrb from './FaqOrb.vue'
+
+const props = defineProps<{ job: FaqGenerationJob }>()
+
+const STAGE_ORDER: FaqJobStage[] = ['analyzing_sources', 'extracting', 'drafting', 'grouping']
+const STAGE_LABELS = [
+  '分析你的来源',
+  '从内容中提取问题',
+  '撰写有依据的回答',
+  '按分类整理',
+]
+
+const steps = computed(() => {
+  const stage = props.job.stage
+  // Before the first stage report, the first step is active; when the job
+  // finishes, everything is done.
+  const activeIndex = stage === 'completed' ? STAGE_ORDER.length : Math.max(0, STAGE_ORDER.indexOf(stage))
+  return STAGE_LABELS.map((label, index) => ({
+    label,
+    state: index < activeIndex ? 'done' : index === activeIndex ? 'active' : 'todo',
+  }))
+})
+</script>
+
+<template>
+  <div class="progress-card">
+    <div class="progress-card__head">
+      <FaqOrb :size="48" />
+      <div>
+        <div class="progress-card__title">正在读取你的知识库…</div>
+        <div class="progress-card__note">
+          通常不到一分钟即可完成。你可以离开此页面，我们会在后台继续处理。
+        </div>
+      </div>
+    </div>
+    <div class="progress-track">
+      <div class="progress-track__sweep"></div>
+    </div>
+    <div class="steps">
+      <div v-for="step in steps" :key="step.label" class="step" :class="step.state">
+        <span class="step__icon">
+          <svg v-if="step.state === 'done'" viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="var(--on-accent-solid)" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><path d="M5 12l4 4 10-10" /></svg>
+          <span v-else-if="step.state === 'active'" class="step__spinner"></span>
+          <span v-else class="step__dot"></span>
+        </span>
+        <span class="step__label">{{ step.label }}</span>
+        <span v-if="step.state === 'active'" class="step__pulse">
+          <span></span><span></span><span></span>
+        </span>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.progress-card {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 16px;
+  padding: 40px 32px;
+}
+
+.progress-card__head {
+  display: flex;
+  align-items: center;
+  gap: 16px;
+  margin-bottom: 26px;
+}
+
+.progress-card__title {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 19px;
+  letter-spacing: -0.01em;
+  color: var(--text);
+}
+
+.progress-card__note {
+  font-size: 13.5px;
+  color: var(--muted);
+  margin-top: 3px;
+}
+
+.progress-track {
+  height: 6px;
+  border-radius: var(--radius-pill);
+  background: var(--o08);
+  overflow: hidden;
+  margin-bottom: 26px;
+  position: relative;
+}
+
+.progress-track__sweep {
+  position: absolute;
+  top: 0;
+  bottom: 0;
+  width: 38%;
+  border-radius: var(--radius-pill);
+  background: var(--grad-generate);
+  animation: faq-progress 1.5s ease-in-out infinite;
+}
+
+@keyframes faq-progress {
+  0% { transform: translateX(-100%); }
+  100% { transform: translateX(320%); }
+}
+
+.steps {
+  display: flex;
+  flex-direction: column;
+  gap: 14px;
+}
+
+.step {
+  display: flex;
+  align-items: center;
+  gap: 13px;
+}
+
+.step__icon {
+  width: 24px;
+  height: 24px;
+  flex-shrink: 0;
+  border-radius: 50%;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+}
+
+.step.done .step__icon {
+  background: var(--accent-solid);
+}
+
+.step__spinner {
+  width: 14px;
+  height: 14px;
+  border-radius: 50%;
+  border: 2px solid var(--c-purple);
+  border-top-color: transparent;
+  animation: faq-spin 0.8s linear infinite;
+}
+
+@keyframes faq-spin {
+  0% { transform: rotate(0deg); }
+  100% { transform: rotate(360deg); }
+}
+
+.step__dot {
+  width: 8px;
+  height: 8px;
+  border-radius: 50%;
+  background: var(--faint);
+}
+
+.step__label {
+  font-size: 14px;
+  font-weight: 500;
+  color: var(--text2);
+}
+
+.step.todo .step__label {
+  color: var(--muted2);
+}
+
+.step__pulse {
+  display: inline-flex;
+  gap: 3px;
+  margin-left: 2px;
+}
+
+.step__pulse span {
+  width: 4px;
+  height: 4px;
+  border-radius: 50%;
+  background: var(--c-purple);
+  animation: faq-pulse 1s ease-in-out infinite;
+}
+
+.step__pulse span:nth-child(2) { animation-delay: 0.2s; }
+.step__pulse span:nth-child(3) { animation-delay: 0.4s; }
+
+@keyframes faq-pulse {
+  0%, 100% { opacity: 0.4; }
+  50% { opacity: 1; }
+}
+</style>

frontend/src/components/faq/FaqImportModal.vue

@@ -0,0 +1,471 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+import Modal from '@/components/common/Modal.vue'
+import FaqOrb from './FaqOrb.vue'
+import type { FaqImportMode } from '@/types/faq'
+
+const props = defineProps<{
+  open: boolean
+  submitting?: boolean
+}>()
+
+const emit = defineEmits<{
+  close: []
+  submit: [url: string, mode: FaqImportMode, preserveUrls: boolean]
+  'submit-pdf': [file: File]
+}>()
+
+const url = ref('')
+const mode = ref<FaqImportMode>('qa')
+const pdfFile = ref<File | null>(null)
+// Article mode only: keep every imported article at the URL it already has.
+const preserveUrls = ref(true)
+
+const MODES: { value: FaqImportMode; title: string; description: string }[] = [
+  {
+    value: 'qa',
+    title: '问答页面',
+    description: 'AI 读取单个页面并提取每一组问答，会消耗 AI 额度。',
+  },
+  {
+    value: 'articles',
+    title: '文章页面',
+    description: '按原样导入该页面链接到的所有文章——文本、图片和链接，不消耗 AI。',
+  },
+  {
+    value: 'pdf',
+    title: 'PDF 文档',
+    description: 'AI 从上传的 PDF 中提取问答，会消耗 AI 额度。',
+  },
+]
+
+watch(
+  () => props.open,
+  (open) => {
+    if (!open) {
+      url.value = ''
+      mode.value = 'qa'
+      pdfFile.value = null
+      preserveUrls.value = true
+    }
+  },
+)
+
+// The option only exists for article mode; reset it on every mode change so
+// switching away and back can't carry a stale choice into the next import.
+watch(mode, () => {
+  preserveUrls.value = true
+})
+
+const canSubmit = computed(() => {
+  if (props.submitting) return false
+  if (mode.value === 'pdf') return pdfFile.value !== null
+  return url.value.trim().length > 0
+})
+
+const hint = computed(() => {
+  if (mode.value === 'articles')
+    return 'ReplyPier 会跟随该页面上的文章链接，按原文将每篇文章导入为草稿——包含格式和图片。'
+  if (mode.value === 'pdf')
+    return 'ReplyPier 会读取 PDF，提取每组问答并作为草稿添加到这里，供你审核后发布。'
+  return 'ReplyPier 会抓取该页面，提取每组问答并作为草稿添加到这里，供你审核后发布。'
+})
+
+const fileSize = computed(() => {
+  const bytes = pdfFile.value?.size ?? 0
+  if (bytes < 1024) return `${bytes} B`
+  if (bytes < 1024 * 1024) return `${Math.round(bytes / 1024)} KB`
+  return `${(bytes / (1024 * 1024)).toFixed(1)} MB`
+})
+
+const dragOver = ref(false)
+
+function setPdf(file: File | null | undefined) {
+  if (file && file.type === 'application/pdf') pdfFile.value = file
+  else if (file) toast.error('请选择 PDF 文件')
+}
+
+function onPdfChange(event: Event) {
+  setPdf((event.target as HTMLInputElement).files?.[0] ?? null)
+}
+
+function onDrop(event: DragEvent) {
+  dragOver.value = false
+  setPdf(event.dataTransfer?.files?.[0])
+}
+
+function submit() {
+  if (!canSubmit.value) return
+  if (mode.value === 'pdf') {
+    if (pdfFile.value) emit('submit-pdf', pdfFile.value)
+    return
+  }
+  const cleaned = url.value.trim().replace(/^https?:\/\//i, '')
+  emit('submit', `https://${cleaned}`, mode.value, mode.value === 'articles' && preserveUrls.value)
+}
+</script>
+
+<template>
+  <Modal v-if="open" @close="$emit('close')">
+    <template #title>迁移现有帮助中心</template>
+    <template #content>
+      <p class="import-sub">粘贴帮助中心或常见问题页面的 URL，并选择导入方式。</p>
+
+      <div class="mode-cards" role="radiogroup" aria-label="导入方式">
+        <label
+          v-for="option in MODES"
+          :key="option.value"
+          class="mode-card"
+          :class="{ 'mode-card--active': mode === option.value }"
+        >
+          <input v-model="mode" class="mode-card__radio" type="radio" name="faq-import-mode" :value="option.value" />
+          <span class="mode-card__title">{{ option.title }}</span>
+          <span class="mode-card__desc">{{ option.description }}</span>
+        </label>
+      </div>
+
+      <template v-if="mode !== 'pdf'">
+        <label class="import-label" for="faq-import-url">{{ mode === 'articles' ? '帮助中心索引 URL' : '常见问题页面 URL' }}</label>
+        <div class="import-input">
+          <span class="import-input__prefix">https://</span>
+          <input
+            id="faq-import-url"
+            v-model="url"
+            type="text"
+            placeholder="support.yourcompany.com/faq"
+            @keydown.enter="submit"
+          />
+        </div>
+      </template>
+      <template v-else>
+        <label class="import-label" for="faq-import-pdf">PDF 文件（最大 25MB）</label>
+        <label
+          class="pdf-drop"
+          :class="{ 'pdf-drop--filled': pdfFile, 'pdf-drop--drag': dragOver }"
+          @dragover.prevent="dragOver = true"
+          @dragleave.prevent="dragOver = false"
+          @drop.prevent="onDrop"
+        >
+          <input id="faq-import-pdf" class="pdf-drop__input" type="file" accept="application/pdf" @change="onPdfChange" />
+          <span class="pdf-drop__icon">
+            <svg viewBox="0 0 24 24" width="20" height="20" fill="none" stroke="currentColor" stroke-width="1.7" stroke-linecap="round" stroke-linejoin="round"><path d="M14 3v4a1 1 0 0 0 1 1h4" /><path d="M17 21H7a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h7l5 5v11a2 2 0 0 1-2 2z" /><path d="M9 13h6M9 17h4" /></svg>
+          </span>
+          <span class="pdf-drop__text">
+            <template v-if="pdfFile">
+              <span class="pdf-drop__name">{{ pdfFile.name }}</span>
+              <span class="pdf-drop__meta">{{ fileSize }} · 重新选择文件</span>
+            </template>
+            <template v-else>
+              <span class="pdf-drop__name">选择 PDF 或拖放到此处</span>
+              <span class="pdf-drop__meta">仅支持 PDF，最大 25 MB</span>
+            </template>
+          </span>
+        </label>
+      </template>
+      <label v-if="mode === 'articles'" class="preserve">
+        <input v-model="preserveUrls" class="preserve__box" type="checkbox" />
+        <span class="preserve__text">
+          <span class="preserve__title">保留文章原始 URL</span>
+          <span class="preserve__desc">
+            每篇文章仍保留现有的 URL 路径，因此搜索排名和已有链接在迁移后依然有效。将旧域名指向这里，访客不会察觉任何变化。
+          </span>
+        </span>
+      </label>
+
+      <div class="import-hint">
+        <FaqOrb :size="34" />
+        <div>{{ hint }}</div>
+      </div>
+      <div class="import-actions">
+        <button class="btn-cancel" type="button" @click="$emit('close')">取消</button>
+        <button class="btn-import" type="button" :disabled="!canSubmit" @click="submit">
+          <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M12 3v12" /><path d="M8 11l4 4 4-4" /><path d="M5 21h14" /></svg>
+          {{ submitting ? '导入中…' : mode === 'articles' ? '导入文章' : mode === 'pdf' ? '导入 PDF' : '导入常见问题' }}
+        </button>
+      </div>
+    </template>
+  </Modal>
+</template>
+
+<style scoped>
+.import-sub {
+  font-size: 13px;
+  color: var(--muted);
+  margin: -12px 0 18px;
+  line-height: 1.5;
+}
+
+.mode-cards {
+  display: grid;
+  grid-template-columns: repeat(3, 1fr);
+  gap: 10px;
+  margin-bottom: 18px;
+}
+
+@media (max-width: 560px) {
+  .mode-cards {
+    grid-template-columns: 1fr;
+  }
+}
+
+.mode-card {
+  display: flex;
+  flex-direction: column;
+  gap: 4px;
+  padding: 13px 14px;
+  background: var(--o03);
+  border: 1px solid var(--o12);
+  border-radius: 12px;
+  cursor: pointer;
+  transition: border-color var(--transition-fast), background-color var(--transition-fast);
+}
+
+.mode-card--active {
+  background: var(--purple-bg);
+  border-color: var(--purple-border);
+}
+
+.mode-card__radio {
+  position: absolute;
+  opacity: 0;
+  pointer-events: none;
+}
+
+.mode-card__title {
+  font-size: 13.5px;
+  font-weight: 600;
+  color: var(--text2);
+}
+
+.mode-card--active .mode-card__title {
+  color: var(--c-purple);
+}
+
+.mode-card__desc {
+  font-size: 12px;
+  color: var(--muted);
+  line-height: 1.45;
+}
+
+.import-label {
+  display: block;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  letter-spacing: 0.06em;
+  color: var(--muted2);
+  margin-bottom: 8px;
+}
+
+.import-input {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 11px;
+  padding: 0 14px;
+  margin-bottom: 16px;
+  font-family: var(--font-mono);
+}
+
+.import-input__prefix {
+  color: var(--faint);
+  font-size: 13.5px;
+}
+
+.import-input input {
+  flex: 1;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: var(--text);
+  font-size: 13.5px;
+  padding: 13px 4px;
+  font-family: var(--font-mono);
+}
+
+.pdf-drop {
+  display: flex;
+  align-items: center;
+  gap: 13px;
+  padding: 16px 18px;
+  margin-bottom: 16px;
+  background: var(--bg);
+  border: 1.5px dashed var(--o14);
+  border-radius: 12px;
+  cursor: pointer;
+  transition: border-color var(--transition-fast), background-color var(--transition-fast);
+}
+
+.pdf-drop:hover {
+  border-color: var(--c-purple);
+  background: var(--purple-bg);
+}
+
+.pdf-drop--filled {
+  border-style: solid;
+  border-color: var(--purple-border);
+  background: var(--purple-bg);
+}
+
+.pdf-drop--drag {
+  border-style: solid;
+  border-color: var(--c-purple);
+  background: var(--purple-bg);
+}
+
+.pdf-drop__input {
+  position: absolute;
+  width: 1px;
+  height: 1px;
+  opacity: 0;
+  pointer-events: none;
+}
+
+.pdf-drop__icon {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  width: 40px;
+  height: 40px;
+  flex-shrink: 0;
+  border-radius: 10px;
+  background: var(--o05);
+  color: var(--muted);
+}
+
+.pdf-drop--filled .pdf-drop__icon {
+  background: var(--surface);
+  color: var(--c-purple);
+}
+
+.pdf-drop__text {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  min-width: 0;
+}
+
+.pdf-drop__name {
+  font-size: 14px;
+  font-weight: 600;
+  color: var(--text2);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.pdf-drop__meta {
+  font-size: 12px;
+  color: var(--muted);
+}
+
+.preserve {
+  display: flex;
+  align-items: flex-start;
+  gap: 11px;
+  padding: 13px 14px;
+  margin-bottom: 16px;
+  background: var(--o03);
+  border: 1px solid var(--o12);
+  border-radius: 12px;
+  cursor: pointer;
+}
+
+.preserve__box {
+  flex-shrink: 0;
+  width: 15px;
+  height: 15px;
+  margin-top: 1px;
+  accent-color: var(--c-purple);
+  cursor: pointer;
+}
+
+.preserve__text {
+  display: flex;
+  flex-direction: column;
+  gap: 3px;
+}
+
+.preserve__title {
+  font-size: 13.5px;
+  font-weight: 600;
+  color: var(--text2);
+}
+
+.preserve__desc {
+  font-size: 12px;
+  color: var(--muted);
+  line-height: 1.45;
+}
+
+.import-hint {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 14px 16px;
+  background: var(--o03);
+  border: 1px solid var(--o07);
+  border-radius: 12px;
+  margin-bottom: 20px;
+  font-size: 13px;
+  color: var(--muted);
+  line-height: 1.5;
+}
+
+.import-actions {
+  display: flex;
+  align-items: center;
+  justify-content: flex-end;
+  gap: 10px;
+}
+
+.btn-cancel {
+  padding: 11px 18px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.btn-import {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 11px 20px;
+  background: var(--c-purple);
+  border: none;
+  border-radius: 10px;
+  color: var(--on-accent);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-import:disabled {
+  opacity: 0.55;
+  cursor: default;
+}
+</style>

frontend/src/components/faq/FaqOrb.vue

@@ -0,0 +1,86 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+const props = withDefaults(defineProps<{ size?: number }>(), { size: 40 })
+
+const style = computed(() => ({
+  width: `${props.size}px`,
+  height: `${props.size}px`,
+  '--orb-blur': `${props.size * 0.05}px`,
+  '--orb-inset': `${props.size * 0.21}px`,
+  '--orb-shadow': `${props.size * 0.22}px`,
+}))
+</script>
+
+<template>
+  <div class="orb" :style="style" aria-hidden="true">
+    <div class="orb__gradient"></div>
+    <div class="orb__core"></div>
+    <div class="orb__ring"></div>
+  </div>
+</template>
+
+<style scoped>
+.orb {
+  position: relative;
+  flex-shrink: 0;
+}
+
+.orb__gradient {
+  position: absolute;
+  inset: 0;
+  border-radius: 50%;
+  background: conic-gradient(
+    from 0deg,
+    var(--c-purple),
+    var(--c-teal),
+    var(--accent-ink),
+    var(--c-coral),
+    var(--c-purple)
+  );
+  filter: blur(var(--orb-blur));
+  animation: orb-spin 6s linear infinite;
+}
+
+.orb__core {
+  position: absolute;
+  inset: var(--orb-inset);
+  border-radius: 50%;
+  background: radial-gradient(circle at 40% 35%, rgba(255, 255, 255, 0.92), var(--o12) 55%, transparent 72%);
+  animation: orb-pulse 2.6s ease-in-out infinite;
+}
+
+.orb__ring {
+  position: absolute;
+  inset: 0;
+  border-radius: 50%;
+  box-shadow: inset 0 0 var(--orb-shadow) rgba(0, 0, 0, 0.4);
+}
+
+@keyframes orb-spin {
+  0% { transform: rotate(0deg); }
+  100% { transform: rotate(360deg); }
+}
+
+@keyframes orb-pulse {
+  0% { opacity: 0.4; }
+  50% { opacity: 1; }
+  100% { opacity: 0.4; }
+}
+</style>

frontend/src/components/faq/FaqProLockOverlay.vue

@@ -0,0 +1,177 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import { useRouter } from 'vue-router'
+import { useEnterpriseFeatures } from '@/composables/useEnterpriseFeatures'
+import { useSubscriptionStorage } from '@/utils/storage'
+
+const props = defineProps<{
+  /** Server-side plan verdict (settings.plan_allowed). false always locks. */
+  planAllowed?: boolean | null
+}>()
+
+const PRO_PRICE_NOTE = '包含在 Pro 套餐中 · 每位智能体 $39/月'
+
+const router = useRouter()
+const { hasEnterpriseModule } = useEnterpriseFeatures()
+const subscriptionStorage = useSubscriptionStorage()
+
+const isLocked = computed(() => {
+  if (props.planAllowed === false) return true
+  return (
+    hasEnterpriseModule &&
+    (!subscriptionStorage.hasFeature('help_center') || !subscriptionStorage.isSubscriptionActive())
+  )
+})
+
+function goToSubscription() {
+  router.push('/settings/subscription')
+}
+</script>
+
+<template>
+  <div class="lock-wrap">
+    <div class="lock-wrap__content" :class="{ 'lock-wrap__content--locked': isLocked }">
+      <slot />
+    </div>
+    <div v-if="isLocked" class="lock-overlay">
+      <div class="lock-card">
+        <div class="lock-card__icon">
+          <svg viewBox="0 0 24 24" width="24" height="24" fill="none" stroke="var(--c-purple)" stroke-width="1.7" stroke-linecap="round" stroke-linejoin="round"><rect x="5" y="11" width="14" height="10" rx="2.2" /><path d="M8 11V8a4 4 0 0 1 8 0v3" /></svg>
+        </div>
+        <h3 class="lock-card__title">用 Pro 自动生成常见问题</h3>
+        <p class="lock-card__copy">
+          ReplyPier 会读取每个知识来源，起草清晰、可直接发布的常见问题——按分类整理，并随文档更新保持同步。
+        </p>
+        <div class="lock-card__actions">
+          <button class="btn-upgrade" type="button" @click="goToSubscription">
+            <svg viewBox="0 0 24 24" width="15" height="15" fill="currentColor" stroke="none"><path d="M13 2 4 14h6l-1 8 9-12h-6z" /></svg>
+            升级到 Pro
+          </button>
+          <button class="btn-compare" type="button" @click="goToSubscription">比较套餐</button>
+        </div>
+        <div class="lock-card__note">{{ PRO_PRICE_NOTE }}</div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.lock-wrap {
+  position: relative;
+}
+
+.lock-wrap__content--locked {
+  filter: grayscale(0.9) saturate(0.5);
+  opacity: 0.55;
+  pointer-events: none;
+  user-select: none;
+}
+
+.lock-overlay {
+  position: absolute;
+  inset: 0;
+  z-index: 5;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  padding: 24px;
+  background: var(--scrim);
+  backdrop-filter: blur(6px);
+  border-radius: 18px;
+}
+
+.lock-card {
+  max-width: 440px;
+  text-align: center;
+  background: var(--surface);
+  border: 1px solid var(--purple-border);
+  border-radius: 20px;
+  padding: 34px 32px;
+  box-shadow: var(--shadow-lg);
+}
+
+.lock-card__icon {
+  width: 52px;
+  height: 52px;
+  margin: 0 auto 18px;
+  border-radius: 14px;
+  background: var(--purple-bg);
+  border: 1px solid var(--purple-border);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+}
+
+.lock-card__title {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 21px;
+  letter-spacing: -0.01em;
+  color: var(--text);
+  margin: 0 0 10px;
+}
+
+.lock-card__copy {
+  font-size: 14.5px;
+  color: var(--muted);
+  line-height: 1.6;
+  margin: 0 0 22px;
+}
+
+.lock-card__actions {
+  display: flex;
+  gap: 10px;
+  justify-content: center;
+  flex-wrap: wrap;
+}
+
+.btn-upgrade {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 13px 22px;
+  background: var(--c-purple);
+  border: 1px solid var(--c-purple);
+  border-radius: 11px;
+  color: var(--on-accent);
+  font-family: var(--font-sans);
+  font-size: 14.5px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-compare {
+  padding: 13px 20px;
+  background: var(--o05);
+  border: 1px solid var(--o14);
+  border-radius: 11px;
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 14.5px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.lock-card__note {
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--muted2);
+  margin-top: 18px;
+}
+</style>

frontend/src/components/faq/FaqSeoFields.vue

@@ -0,0 +1,301 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+
+Per-article SEO overrides inside the FAQ editor: URL slug, the preserved URL
+path for a migrated article, meta title and meta description. Collapsed by
+default — every field is optional, and leaving one empty keeps the value the
+public page derives from the question and answer.
+-->
+
+<script setup lang="ts">
+import { computed, ref } from 'vue'
+
+const props = withDefaults(
+  defineProps<{
+    slug?: string
+    urlPath?: string
+    metaTitle?: string
+    metaDescription?: string
+    /** Shown as the placeholder for the title, so the derived default is visible. */
+    question?: string
+  }>(),
+  { slug: '', urlPath: '', metaTitle: '', metaDescription: '', question: '' },
+)
+
+const emit = defineEmits<{
+  'update:slug': [value: string]
+  'update:urlPath': [value: string]
+  'update:metaTitle': [value: string]
+  'update:metaDescription': [value: string]
+}>()
+
+// Hard caps mirror the backend column widths in app/models/faq.py, which is the
+// source of truth — the API rejects anything longer with a 422, so these only
+// stop the user typing past the limit. The "recommended" numbers are softer:
+// where search engines start truncating the tag in results.
+const MAX_SLUG = 80
+const MAX_URL_PATH = 400
+const MAX_TITLE = 120
+const MAX_DESCRIPTION = 300
+const RECOMMENDED_TITLE = 60
+const RECOMMENDED_DESCRIPTION = 160
+
+// A customised article opens the section on mount, so an override is never
+// hidden behind a collapsed panel — but it stays a plain toggle afterwards, so
+// the user can still fold it away. The editor mounts fresh per article, which
+// is what makes the initial value correct.
+const hasValues = computed(
+  () => Boolean(props.urlPath.trim() || props.metaTitle.trim() || props.metaDescription.trim()),
+)
+const expanded = ref(hasValues.value)
+
+const titleCount = computed(() => props.metaTitle.trim().length)
+const descriptionCount = computed(() => props.metaDescription.trim().length)
+
+function onInput(event: Event): string {
+  return (event.target as HTMLInputElement | HTMLTextAreaElement).value
+}
+</script>
+
+<template>
+  <div class="seo">
+    <button class="seo__toggle" type="button" :aria-expanded="expanded" @click="expanded = !expanded">
+      <svg
+        class="seo__chevron"
+        :class="{ 'seo__chevron--open': expanded }"
+        viewBox="0 0 24 24"
+        width="13"
+        height="13"
+        fill="none"
+        stroke="currentColor"
+        stroke-width="2.2"
+        stroke-linecap="round"
+        stroke-linejoin="round"
+      >
+        <path d="M9 6l6 6-6 6" />
+      </svg>
+      SEO 与 URL
+      <span v-if="hasValues" class="seo__badge">已自定义</span>
+    </button>
+
+    <div v-if="expanded" class="seo__fields">
+      <label class="seo__field">
+        <span class="seo__label">URL 别名</span>
+        <span class="seo__slug">
+          <span class="seo__prefix">/a/</span>
+          <input
+            type="text"
+            class="seo__input seo__input--slug"
+            :maxlength="MAX_SLUG"
+            placeholder="根据问题自动生成"
+            :value="slug"
+            @input="emit('update:slug', onInput($event))"
+          />
+        </span>
+        <span class="seo__hint">
+          修改后，指向该文章的现有链接将失效。空格和符号会转换为连字符。
+        </span>
+      </label>
+
+      <label class="seo__field">
+        <span class="seo__label">自定义 URL 路径</span>
+        <input
+          type="text"
+          class="seo__input seo__input--path"
+          :maxlength="MAX_URL_PATH"
+          placeholder="/hc/en-us/articles/360012-reset-password"
+          :value="urlPath"
+          @input="emit('update:urlPath', onInput($event))"
+        />
+        <span class="seo__hint">
+          将这篇文章发布到它在其他帮助中心已有的 URL 上，以保留搜索排名和外部链接。粘贴旧 URL 或路径即可，留空则使用上方的别名。
+        </span>
+      </label>
+
+      <label class="seo__field">
+        <span class="seo__label">
+          Meta 标题
+          <span class="seo__count" :class="{ 'seo__count--over': titleCount > RECOMMENDED_TITLE }">
+            {{ titleCount }}/{{ RECOMMENDED_TITLE }}
+          </span>
+        </span>
+        <input
+          type="text"
+          class="seo__input"
+          :maxlength="MAX_TITLE"
+          :placeholder="question || '默认为问题内容'"
+          :value="metaTitle"
+          @input="emit('update:metaTitle', onInput($event))"
+        />
+      </label>
+
+      <label class="seo__field">
+        <span class="seo__label">
+          Meta 描述
+          <span
+            class="seo__count"
+            :class="{ 'seo__count--over': descriptionCount > RECOMMENDED_DESCRIPTION }"
+          >
+            {{ descriptionCount }}/{{ RECOMMENDED_DESCRIPTION }}
+          </span>
+        </span>
+        <textarea
+          class="seo__input seo__textarea"
+          rows="2"
+          :maxlength="MAX_DESCRIPTION"
+          placeholder="默认为回答的开头部分"
+          :value="metaDescription"
+          @input="emit('update:metaDescription', onInput($event))"
+        ></textarea>
+      </label>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.seo {
+  margin-top: 10px;
+  border-top: 1px solid var(--o08);
+  padding-top: 10px;
+}
+
+.seo__toggle {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 0;
+  background: none;
+  border: none;
+  cursor: pointer;
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  letter-spacing: 0.08em;
+  color: var(--muted);
+}
+
+.seo__toggle:hover {
+  color: var(--text);
+}
+
+.seo__chevron {
+  transition: transform 0.15s ease;
+}
+
+.seo__chevron--open {
+  transform: rotate(90deg);
+}
+
+.seo__badge {
+  padding: 2px 7px;
+  border-radius: 999px;
+  background: var(--o08);
+  font-size: 9.5px;
+  letter-spacing: 0.06em;
+  color: var(--muted2);
+}
+
+.seo__fields {
+  display: grid;
+  gap: 12px;
+  margin-top: 12px;
+}
+
+.seo__field {
+  display: block;
+}
+
+.seo__label {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 8px;
+  margin-bottom: 5px;
+  font-size: 12px;
+  font-weight: 600;
+  color: var(--muted);
+}
+
+.seo__count {
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  font-weight: 400;
+  color: var(--muted2);
+}
+
+.seo__count--over {
+  color: var(--c-coral);
+}
+
+.seo__slug {
+  display: flex;
+  align-items: center;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 9px;
+  overflow: hidden;
+}
+
+.seo__prefix {
+  padding: 0 2px 0 11px;
+  font-family: var(--font-mono);
+  font-size: 12.5px;
+  color: var(--muted2);
+}
+
+.seo__input {
+  width: 100%;
+  box-sizing: border-box;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 9px;
+  padding: 9px 11px;
+  color: var(--text);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  outline: none;
+}
+
+.seo__input:focus {
+  border-color: var(--o20);
+}
+
+/* The slug input sits inside the prefixed shell, which draws the border. */
+.seo__input--slug {
+  border: none;
+  border-radius: 0;
+  padding-left: 0;
+  font-family: var(--font-mono);
+  font-size: 12.5px;
+}
+
+/* A URL, so it reads in the same monospace as the slug — but it keeps the
+   standard input shell, since it has no "/a/" prefix to sit behind. */
+.seo__input--path {
+  font-family: var(--font-mono);
+  font-size: 12.5px;
+}
+
+.seo__textarea {
+  resize: vertical;
+  line-height: 1.5;
+}
+
+.seo__hint {
+  display: block;
+  margin-top: 5px;
+  font-size: 11px;
+  color: var(--muted2);
+}
+</style>

frontend/src/components/faq/FaqSourcePicker.vue

@@ -0,0 +1,293 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import Modal from '@/components/common/Modal.vue'
+import type { GenerateEstimate, GenerationSource } from '@/types/faq'
+
+const props = defineProps<{
+  open: boolean
+  estimate: GenerateEstimate | null
+  submitting?: boolean
+}>()
+
+const emit = defineEmits<{
+  close: []
+  generate: [knowledgeIds: number[]]
+}>()
+
+const sources = computed<GenerationSource[]>(() => props.estimate?.sources ?? [])
+const selected = ref<Set<number>>(new Set())
+
+// Default selection = sources without FAQs (the "new" ones). Seed only when the
+// picker OPENS (not on later estimate changes) so a background refetch can't
+// wipe the user's manual selection mid-interaction.
+watch(
+  () => props.open,
+  (open) => {
+    if (!open) return
+    const next = new Set<number>()
+    for (const s of sources.value) if (!s.has_faqs) next.add(s.id)
+    // If everything already has FAQs, start from all so the user can regenerate.
+    if (next.size === 0) for (const s of sources.value) next.add(s.id)
+    selected.value = next
+  },
+  { immediate: true },
+)
+
+function toggle(id: number) {
+  const next = new Set(selected.value)
+  if (next.has(id)) next.delete(id)
+  else next.add(id)
+  selected.value = next
+}
+
+const allSelected = computed(
+  () => sources.value.length > 0 && selected.value.size === sources.value.length,
+)
+
+function toggleAll() {
+  selected.value = allSelected.value ? new Set() : new Set(sources.value.map((s) => s.id))
+}
+
+const metered = computed(() => props.estimate?.metered ?? false)
+const remaining = computed(() => props.estimate?.remaining_credits ?? null)
+
+const selectedCredits = computed(() =>
+  sources.value.reduce((n, s) => (selected.value.has(s.id) ? n + s.estimated_calls : n), 0),
+)
+
+const overBudget = computed(
+  () => metered.value && remaining.value !== null && selectedCredits.value > remaining.value,
+)
+
+const canGenerate = computed(() => selected.value.size > 0 && !props.submitting && !overBudget.value)
+
+function labelFor(s: GenerationSource): string {
+  const pages = s.pages ? `${s.pages} 个页面` : ''
+  return pages
+}
+
+function submit() {
+  if (!canGenerate.value) return
+  emit('generate', [...selected.value])
+}
+</script>
+
+<template>
+  <Modal v-if="open" @close="$emit('close')">
+    <template #title>生成常见问题</template>
+    <template #content>
+      <p class="picker-sub">选择要从哪些知识来源生成常见问题。</p>
+
+      <div class="picker-toolbar">
+        <button class="link-btn" type="button" @click="toggleAll">
+          {{ allSelected ? '取消全选' : '全选' }}
+        </button>
+        <span class="picker-count">已选 {{ selected.size }} / {{ sources.length }}</span>
+      </div>
+
+      <div class="picker-list">
+        <label
+          v-for="s in sources"
+          :key="s.id"
+          class="src"
+          :class="{ 'src--on': selected.has(s.id) }"
+        >
+          <input class="src__check" type="checkbox" :checked="selected.has(s.id)" @change="toggle(s.id)" />
+          <span class="src__body">
+            <span class="src__name" :title="s.name">{{ s.name }}</span>
+            <span class="src__meta">
+              <span class="src__type">{{ s.source_type }}</span>
+              <template v-if="labelFor(s)"> · {{ labelFor(s) }}</template>
+              <span v-if="s.has_faqs" class="src__badge">已生成</span>
+            </span>
+          </span>
+        </label>
+      </div>
+
+      <p v-if="metered" class="picker-credits" :class="{ 'picker-credits--over': overBudget }">
+        预计消耗约 {{ selectedCredits }} 条额度<template v-if="remaining !== null"> · 剩余 {{ remaining }} 条</template>
+        <template v-if="overBudget">——额度不足，请升级套餐或改用你自己的 AI 模型。</template>
+      </p>
+
+      <div class="picker-actions">
+        <button class="btn-cancel" type="button" @click="$emit('close')">取消</button>
+        <button class="btn-generate" type="button" :disabled="!canGenerate" @click="submit">
+          {{ submitting ? '正在启动…' : `从 ${selected.size} 个来源生成` }}
+        </button>
+      </div>
+    </template>
+  </Modal>
+</template>
+
+<style scoped>
+.picker-sub {
+  font-size: 13.5px;
+  color: var(--muted);
+  margin: -12px 0 16px;
+  line-height: 1.5;
+}
+
+.picker-toolbar {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: 10px;
+}
+
+.link-btn {
+  background: transparent;
+  border: none;
+  color: var(--c-purple);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+  padding: 0;
+}
+
+.picker-count {
+  font-family: var(--font-mono);
+  font-size: 11.5px;
+  color: var(--muted2);
+}
+
+.picker-list {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+  max-height: 42vh;
+  overflow-y: auto;
+  margin-bottom: 16px;
+}
+
+.src {
+  display: flex;
+  align-items: flex-start;
+  gap: 11px;
+  padding: 12px 13px;
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 11px;
+  cursor: pointer;
+  transition: border-color var(--transition-fast), background-color var(--transition-fast);
+}
+
+.src--on {
+  border-color: var(--purple-border);
+  background: var(--purple-bg);
+}
+
+.src__check {
+  width: 16px;
+  height: 16px;
+  margin: 1px 0 0;
+  flex-shrink: 0;
+  accent-color: var(--c-purple);
+  cursor: pointer;
+}
+
+.src__body {
+  display: flex;
+  flex-direction: column;
+  gap: 3px;
+  min-width: 0;
+}
+
+.src__name {
+  font-size: 13.5px;
+  font-weight: 600;
+  color: var(--text2);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.src__meta {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  flex-wrap: wrap;
+  font-size: 12px;
+  color: var(--muted);
+}
+
+.src__type {
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--muted2);
+  text-transform: uppercase;
+  letter-spacing: 0.04em;
+}
+
+.src__badge {
+  padding: 1px 7px;
+  border-radius: 6px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  font-size: 10.5px;
+  color: var(--muted);
+}
+
+.picker-credits {
+  font-size: 12.5px;
+  color: var(--muted);
+  margin: 0 0 16px;
+  line-height: 1.5;
+}
+
+.picker-credits--over {
+  color: var(--c-coral);
+}
+
+.picker-actions {
+  display: flex;
+  align-items: center;
+  justify-content: flex-end;
+  gap: 10px;
+}
+
+.btn-cancel {
+  padding: 11px 18px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.btn-generate {
+  padding: 11px 20px;
+  background: var(--purple-bg);
+  border: 1px solid var(--purple-border);
+  border-radius: 10px;
+  color: var(--c-purple);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-generate:disabled {
+  opacity: 0.55;
+  cursor: default;
+}
+</style>

frontend/src/components/faq/FaqWorkspace.vue

@@ -0,0 +1,857 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, onMounted, onUnmounted, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+import type { FaqImportMode, FaqItem, FaqStatus } from '@/types/faq'
+import { useFaqWorkspace } from '@/composables/useFaqWorkspace'
+import { useHelpCenterSettings } from '@/composables/useHelpCenterSettings'
+import FaqGenerateBar from './FaqGenerateBar.vue'
+import FaqEmptyState from './FaqEmptyState.vue'
+import FaqGenerationProgress from './FaqGenerationProgress.vue'
+import FaqCategoryGroup from './FaqCategoryGroup.vue'
+import FaqCard from './FaqCard.vue'
+import FaqImportModal from './FaqImportModal.vue'
+import FaqSourcePicker from './FaqSourcePicker.vue'
+import HelpCenterAppearance from './HelpCenterAppearance.vue'
+import HelpCenterPublic from './HelpCenterPublic.vue'
+
+const props = defineProps<{ organizationId?: string }>()
+
+const emit = defineEmits<{
+  'plan-allowed': [allowed: boolean]
+}>()
+
+const {
+  faqs,
+  job,
+  settings,
+  estimate,
+  fetchEstimate,
+  sourceCount,
+  pageCount,
+  phase,
+  barPhase,
+  publishedCount,
+  groupedFaqs,
+  searchQuery,
+  categoryFilter,
+  statusFilter,
+  categories,
+  hasActiveFilters,
+  filteredCount,
+  resetFilters,
+  toggleCategory,
+  isCategoryOpen,
+  editingId,
+  isNewFaq,
+  draftQuestion,
+  draftAnswer,
+  draftCategory,
+  draftSlug,
+  draftUrlPath,
+  draftMetaTitle,
+  draftMetaDescription,
+  isSaving,
+  selectedIds,
+  selectionActive,
+  toggleSelect,
+  setSelected,
+  clearSelection,
+  bulkSetStatus,
+  bulkDelete,
+  refresh,
+  startPolling,
+  stopPolling,
+  startGeneration,
+  submitImport,
+  submitPdfImport,
+  togglePublish,
+  startEdit,
+  startAdd,
+  cancelEdit,
+  saveEdit,
+  deleteFaq,
+} = useFaqWorkspace(() => props.organizationId)
+
+const {
+  saveState,
+  queueSave,
+  saveNow,
+  uploadLogo,
+  removeLogo,
+  uploadFavicon,
+  removeFavicon,
+  domainBusy,
+  setDomain,
+  verifyDomain,
+  removeDomain,
+} = useHelpCenterSettings(settings)
+
+// Surface the server-side plan verdict to the view's lock overlay.
+watch(
+  () => settings.value?.plan_allowed,
+  (allowed) => {
+    if (typeof allowed === 'boolean') emit('plan-allowed', allowed)
+  },
+)
+
+defineExpose({ settings })
+
+// Tabs keep the (potentially long) FAQ list and the settings on separate
+// panes so neither forces the other into a long scroll.
+const tab = ref<'faqs' | 'settings'>('faqs')
+
+// Import modal state.
+const importOpen = ref(false)
+const importSubmitting = ref(false)
+
+// Knowledge-source picker (shown when there are multiple sources).
+const sourcePickerOpen = ref(false)
+const generating = ref(false)
+
+async function onPickSources(knowledgeIds: number[]) {
+  generating.value = true
+  try {
+    // Keep the picker open if the job didn't start (409/budget) — the error
+    // toast explains why and the user can adjust their selection.
+    if (await startGeneration(knowledgeIds)) sourcePickerOpen.value = false
+  } finally {
+    generating.value = false
+  }
+}
+
+async function onImportSubmit(url: string, mode: FaqImportMode, preserveUrls: boolean) {
+  importSubmitting.value = true
+  try {
+    const ok = await submitImport(url, mode, preserveUrls)
+    if (ok) importOpen.value = false
+  } finally {
+    importSubmitting.value = false
+  }
+}
+
+async function onPdfImportSubmit(file: File) {
+  importSubmitting.value = true
+  try {
+    const ok = await submitPdfImport(file)
+    if (ok) importOpen.value = false
+  } finally {
+    importSubmitting.value = false
+  }
+}
+
+// A single reusable confirm dialog for deletes and generation.
+interface ConfirmState {
+  title: string
+  message: string
+  actionLabel: string
+  busyLabel: string
+  intent?: 'danger' | 'primary'
+  disabledReason?: string
+  action: () => Promise<void>
+}
+const confirmState = ref<ConfirmState | null>(null)
+const confirmBusy = ref(false)
+
+function askDelete(faq: FaqItem) {
+  confirmState.value = {
+    title: '删除常见问题',
+    message: `删除“${faq.question}”？此操作无法撤销。`,
+    actionLabel: '删除',
+    busyLabel: '正在删除…',
+    intent: 'danger',
+    action: () => deleteFaq(faq),
+  }
+}
+
+async function askGenerate() {
+  await fetchEstimate(true) // full estimate incl. page counts for the dialog
+  const e = estimate.value
+  if (!e) {
+    // Estimate unavailable (e.g. plan check failed) — let the backend decide.
+    await startGeneration()
+    return
+  }
+  if (e.total_sources === 0) {
+    toast.error('没有可用于生成的知识来源，请先添加知识。')
+    return
+  }
+  // Multiple sources → let the user pick which to generate from.
+  if (e.sources.length > 1) {
+    sourcePickerOpen.value = true
+    return
+  }
+  if (e.new_sources === 0) {
+    toast.info('所有知识来源都已生成常见问题，没有新内容可生成。')
+    return
+  }
+  const sources = `${e.new_sources} 个新来源`
+  const pages = e.pages ? `（约 ${e.pages} 个页面）` : ''
+  let message = `根据 ${sources}${pages}生成常见问题？`
+  let disabledReason: string | undefined
+  if (e.metered) {
+    message += ` 预计消耗约 ${e.estimated_calls} 条消息额度。`
+    if (e.remaining_credits !== null && e.estimated_calls > e.remaining_credits) {
+      disabledReason = `本周期仅剩 ${e.remaining_credits} 条额度——请升级套餐或改用你自己的 AI 模型。`
+    }
+  }
+  confirmState.value = {
+    title: '生成常见问题',
+    message,
+    actionLabel: '生成',
+    busyLabel: '正在启动…',
+    intent: 'primary',
+    disabledReason,
+    action: async () => {
+      await startGeneration()
+    },
+  }
+}
+
+function askBulkDelete() {
+  const n = selectedIds.value.size
+  confirmState.value = {
+    title: `删除 ${n} 条常见问题`,
+    message: '已发布的文章将从帮助中心移除，此操作无法撤销。',
+    actionLabel: '删除',
+    busyLabel: '正在删除…',
+    intent: 'danger',
+    action: async () => {
+      try {
+        await bulkDelete()
+      } catch (error: any) {
+        toast.error(error.message)
+      }
+    },
+  }
+}
+
+function selectedInCategory(items: FaqItem[]): number {
+  return items.reduce((n, item) => n + (selectedIds.value.has(item.id) ? 1 : 0), 0)
+}
+
+function publishedInCategory(items: FaqItem[]): number {
+  return items.reduce((n, item) => n + (item.status === 'published' ? 1 : 0), 0)
+}
+
+const STATUS_FILTERS: { v: 'all' | FaqStatus; l: string }[] = [
+  { v: 'all', l: '全部' },
+  { v: 'published', l: '已发布' },
+  { v: 'draft', l: '草稿' },
+]
+
+async function runConfirm() {
+  const state = confirmState.value
+  if (!state) return
+  confirmBusy.value = true
+  try {
+    await state.action()
+  } finally {
+    confirmBusy.value = false
+    confirmState.value = null
+  }
+}
+
+// Placeholder card for a manually added FAQ. The category mirrors the server
+// default applied when the topic field is left blank.
+const newFaqStub = computed<FaqItem>(() => ({
+  id: 'new',
+  question: '',
+  answer: '',
+  category: 'General',
+  status: 'draft',
+  knowledge_id: null,
+  source_label: '手动添加',
+}))
+
+onMounted(() => {
+  refresh()
+  startPolling()
+})
+
+onUnmounted(stopPolling)
+</script>
+
+<template>
+  <div class="faq-workspace">
+    <div v-if="phase === 'loading'" class="loading">正在加载常见问题…</div>
+
+    <template v-else>
+      <nav class="tabs" role="tablist">
+        <button class="tab" :class="{ 'tab--active': tab === 'faqs' }" type="button" role="tab" :aria-selected="tab === 'faqs'" @click="tab = 'faqs'">
+          常见问题
+          <span v-if="faqs.length" class="tab__count">{{ faqs.length }}</span>
+        </button>
+        <button class="tab" :class="{ 'tab--active': tab === 'settings' }" type="button" role="tab" :aria-selected="tab === 'settings'" @click="tab = 'settings'">
+          自定义
+        </button>
+      </nav>
+
+      <div v-show="tab === 'faqs'" class="tab-panel">
+        <FaqGenerateBar
+          class="workspace-bar"
+          :phase="barPhase"
+          :source-count="sourceCount"
+          :page-count="pageCount"
+          :faq-count="faqs.length"
+          :published-count="publishedCount"
+          :new-source-count="estimate?.new_sources ?? null"
+          @generate="askGenerate"
+          @import="importOpen = true"
+          @add="startAdd"
+        />
+
+        <FaqEmptyState
+          v-if="phase === 'empty' && !isNewFaq"
+          :source-count="sourceCount"
+          :page-count="pageCount"
+          @generate="askGenerate"
+          @import="importOpen = true"
+          @add="startAdd"
+        />
+
+        <FaqGenerationProgress v-else-if="phase === 'generating' && job" :job="job" />
+
+        <template v-else>
+          <div v-if="isNewFaq" class="faq-list faq-list--new">
+            <FaqCard
+              :faq="newFaqStub"
+              :editing="true"
+              :is-new="true"
+              :saving="isSaving"
+              :categories="categories"
+              v-model:draft-question="draftQuestion"
+              v-model:draft-answer="draftAnswer"
+              v-model:draft-category="draftCategory"
+              v-model:draft-slug="draftSlug"
+              v-model:draft-url-path="draftUrlPath"
+              v-model:draft-meta-title="draftMetaTitle"
+              v-model:draft-meta-description="draftMetaDescription"
+              @save="saveEdit"
+              @cancel="cancelEdit"
+            />
+          </div>
+
+          <!-- Search + filter toolbar (only once there are FAQs to filter) -->
+          <template v-if="faqs.length">
+            <div class="faq-toolbar">
+              <div class="faq-search">
+                <svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="11" cy="11" r="7" /><path d="M21 21l-4.3-4.3" /></svg>
+                <input v-model="searchQuery" type="search" placeholder="搜索问题与答案…" aria-label="搜索常见问题" />
+              </div>
+              <select v-model="categoryFilter" class="faq-select" aria-label="按分类筛选">
+                <option :value="null">全部分类</option>
+                <option v-for="c in categories" :key="c" :value="c">{{ c }}</option>
+              </select>
+              <div class="faq-status-filter" role="group" aria-label="按状态筛选">
+                <button
+                  v-for="opt in STATUS_FILTERS"
+                  :key="opt.v"
+                  class="faq-status-filter__btn"
+                  :class="{ 'faq-status-filter__btn--active': statusFilter === opt.v }"
+                  type="button"
+                  @click="statusFilter = opt.v"
+                >{{ opt.l }}</button>
+              </div>
+            </div>
+
+            <div v-if="hasActiveFilters" class="faq-resultcount">显示 {{ filteredCount }} / {{ faqs.length }} 条</div>
+          </template>
+
+          <div v-if="faqs.length && groupedFaqs.size === 0" class="faq-noresults">
+            <p>没有符合筛选条件的常见问题。</p>
+            <button v-if="hasActiveFilters" class="faq-noresults__clear" type="button" @click="resetFilters">清除筛选</button>
+          </div>
+
+          <div v-else-if="groupedFaqs.size" class="faq-list">
+            <FaqCategoryGroup
+              v-for="[category, items] in groupedFaqs"
+              :key="category"
+              :category="category"
+              :count="items.length"
+              :published-count="publishedInCategory(items)"
+              :selected-count="selectedInCategory(items)"
+              :open="isCategoryOpen(category)"
+              @toggle="toggleCategory(category)"
+              @toggle-all="setSelected(items, $event)"
+            >
+              <FaqCard
+                v-for="faq in items"
+                :key="faq.id"
+                :faq="faq"
+                :editing="editingId === faq.id"
+                :saving="isSaving"
+                :selectable="selectionActive"
+                :selected="selectedIds.has(faq.id)"
+                :categories="categories"
+                :draft-question="draftQuestion"
+                :draft-answer="draftAnswer"
+                :draft-category="draftCategory"
+                :draft-slug="draftSlug"
+                :draft-url-path="draftUrlPath"
+                :draft-meta-title="draftMetaTitle"
+                :draft-meta-description="draftMetaDescription"
+                @update:draft-question="draftQuestion = $event"
+                @update:draft-answer="draftAnswer = $event"
+                @update:draft-category="draftCategory = $event"
+                @update:draft-slug="draftSlug = $event"
+                @update:draft-url-path="draftUrlPath = $event"
+                @update:draft-meta-title="draftMetaTitle = $event"
+                @update:draft-meta-description="draftMetaDescription = $event"
+                @toggle-select="toggleSelect(faq.id)"
+                @toggle-status="togglePublish(faq)"
+                @edit="startEdit(faq)"
+                @delete="askDelete(faq)"
+                @save="saveEdit"
+                @cancel="cancelEdit"
+              />
+            </FaqCategoryGroup>
+          </div>
+        </template>
+      </div>
+
+      <div v-show="tab === 'settings'" class="tab-panel">
+        <template v-if="settings">
+          <HelpCenterAppearance
+            class="settings-section"
+            :settings="settings"
+            :save-state="saveState"
+            @update="queueSave"
+            @save-now="saveNow"
+            @upload-logo="uploadLogo"
+            @remove-logo="removeLogo"
+            @upload-favicon="uploadFavicon"
+            @remove-favicon="removeFavicon"
+          />
+          <HelpCenterPublic
+            class="settings-section"
+            :settings="settings"
+            :domain-busy="domainBusy"
+            @toggle-enabled="saveNow({ enabled: $event })"
+            @update-ai="saveNow($event)"
+            @set-domain="setDomain"
+            @verify-domain="verifyDomain"
+            @remove-domain="removeDomain"
+          />
+        </template>
+        <div v-else class="loading">正在加载设置…</div>
+      </div>
+    </template>
+
+    <FaqImportModal :open="importOpen" :submitting="importSubmitting" @close="importOpen = false" @submit="onImportSubmit" @submit-pdf="onPdfImportSubmit" />
+
+    <FaqSourcePicker
+      :open="sourcePickerOpen"
+      :estimate="estimate"
+      :submitting="generating"
+      @close="sourcePickerOpen = false"
+      @generate="onPickSources"
+    />
+
+    <div v-if="selectionActive" class="bulkbar" role="toolbar" aria-label="批量操作">
+      <span class="bulkbar__count">已选 {{ selectedIds.size }} 条</span>
+      <button class="bulkbar__btn" type="button" @click="bulkSetStatus('published')">发布</button>
+      <button class="bulkbar__btn" type="button" @click="bulkSetStatus('draft')">取消发布</button>
+      <button class="bulkbar__btn bulkbar__btn--danger" type="button" @click="askBulkDelete">删除</button>
+      <button class="bulkbar__clear" type="button" aria-label="清除选择" @click="clearSelection">✕</button>
+    </div>
+
+    <div v-if="confirmState" class="confirm" role="dialog" aria-modal="true">
+      <div class="confirm__card">
+        <h3 class="confirm__title">{{ confirmState.title }}</h3>
+        <p class="confirm__msg">{{ confirmState.message }}</p>
+        <p v-if="confirmState.disabledReason" class="confirm__blocked">{{ confirmState.disabledReason }}</p>
+        <div class="confirm__actions">
+          <button class="confirm__cancel" type="button" :disabled="confirmBusy" @click="confirmState = null">取消</button>
+          <button
+            class="confirm__go"
+            :class="confirmState.intent === 'primary' ? 'confirm__go--primary' : 'confirm__go--danger'"
+            type="button"
+            :disabled="confirmBusy || !!confirmState.disabledReason"
+            @click="runConfirm"
+          >
+            {{ confirmBusy ? confirmState.busyLabel : confirmState.actionLabel }}
+          </button>
+        </div>
+      </div>
+    </div>
+
+  </div>
+</template>
+
+<style scoped>
+.faq-workspace {
+  display: flex;
+  flex-direction: column;
+}
+
+.loading {
+  padding: 48px 0;
+  text-align: center;
+  font-size: 14px;
+  color: var(--muted);
+}
+
+.tabs {
+  display: flex;
+  gap: 4px;
+  border-bottom: 1px solid var(--o08);
+  margin-bottom: 20px;
+}
+
+.tab {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 10px 16px;
+  background: transparent;
+  border: none;
+  border-bottom: 2px solid transparent;
+  margin-bottom: -1px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.tab:hover {
+  color: var(--text);
+}
+
+.tab--active {
+  color: var(--text);
+  border-bottom-color: var(--c-teal);
+}
+
+.tab__count {
+  font-family: var(--font-mono);
+  font-size: 11px;
+  font-weight: 500;
+  padding: 1px 7px;
+  border-radius: var(--radius-pill);
+  background: var(--o08);
+  color: var(--muted2);
+}
+
+.tab--active .tab__count {
+  background: var(--teal-bg);
+  color: var(--c-teal);
+}
+
+.workspace-bar {
+  margin-bottom: 16px;
+}
+
+.faq-list {
+  display: flex;
+  flex-direction: column;
+  gap: 10px;
+}
+
+.faq-list--new {
+  margin-bottom: 16px;
+}
+
+.faq-toolbar {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  margin-bottom: 18px;
+  flex-wrap: wrap;
+}
+
+.faq-search {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  flex: 1;
+  min-width: 200px;
+  padding: 0 12px;
+  background: var(--surface);
+  border: 1px solid var(--o12);
+  border-radius: 11px;
+  color: var(--muted);
+}
+
+.faq-search input {
+  flex: 1;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: var(--text);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  padding: 10px 0;
+}
+
+.faq-select {
+  padding: 10px 12px;
+  background: var(--surface);
+  border: 1px solid var(--o12);
+  border-radius: 11px;
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.faq-status-filter {
+  display: inline-flex;
+  padding: 3px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  border-radius: 11px;
+}
+
+.faq-status-filter__btn {
+  padding: 7px 13px;
+  background: transparent;
+  border: none;
+  border-radius: 8px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.faq-status-filter__btn--active {
+  background: var(--surface);
+  color: var(--text2);
+  box-shadow: 0 1px 3px var(--scrim);
+}
+
+.faq-resultcount {
+  margin: -8px 0 14px;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--muted2);
+}
+
+.faq-noresults {
+  padding: 40px 0;
+  text-align: center;
+  color: var(--muted);
+  font-size: 14px;
+}
+
+.faq-noresults__clear {
+  margin-top: 12px;
+  padding: 8px 16px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.settings-section:not(:first-child) {
+  margin-top: 36px;
+}
+
+.bulkbar {
+  position: fixed;
+  bottom: 24px;
+  left: 50%;
+  transform: translateX(-50%);
+  z-index: 90;
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  padding: 10px 14px;
+  background: var(--surface);
+  border: 1px solid var(--o14);
+  border-radius: var(--radius-pill);
+  box-shadow: 0 8px 30px var(--scrim);
+}
+
+.bulkbar__count {
+  font-family: var(--font-mono);
+  font-size: 12px;
+  color: var(--muted);
+  padding: 0 6px;
+}
+
+.bulkbar__btn {
+  padding: 8px 14px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  border-radius: var(--radius-pill);
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.bulkbar__btn:hover {
+  background: var(--o08);
+}
+
+.bulkbar__btn--danger {
+  background: var(--coral-bg);
+  border-color: var(--coral-border);
+  color: var(--c-coral);
+}
+
+.bulkbar__clear {
+  width: 30px;
+  height: 30px;
+  background: transparent;
+  border: none;
+  border-radius: 50%;
+  color: var(--muted);
+  font-size: 13px;
+  cursor: pointer;
+}
+
+.bulkbar__clear:hover {
+  background: var(--o08);
+  color: var(--text);
+}
+
+.confirm {
+  position: fixed;
+  inset: 0;
+  z-index: 100;
+  background: var(--scrim);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  padding: 20px;
+}
+
+.confirm__card {
+  background: var(--surface);
+  border: 1px solid var(--o12);
+  border-radius: 16px;
+  padding: 24px;
+  max-width: 400px;
+  width: 100%;
+}
+
+.confirm__title {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 18px;
+  color: var(--text);
+  margin: 0 0 8px;
+}
+
+.confirm__msg {
+  font-size: 14px;
+  color: var(--muted);
+  line-height: 1.55;
+  margin: 0 0 20px;
+}
+
+.confirm__actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 10px;
+}
+
+.confirm__cancel {
+  padding: 10px 16px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.confirm__go {
+  padding: 10px 18px;
+  border-radius: 10px;
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.confirm__go:disabled {
+  opacity: 0.55;
+  cursor: default;
+}
+
+.confirm__go--danger {
+  background: var(--coral-bg);
+  border: 1px solid var(--coral-border);
+  color: var(--c-coral);
+}
+
+.confirm__go--primary {
+  background: var(--purple-bg);
+  border: 1px solid var(--purple-border);
+  color: var(--c-purple);
+}
+
+.confirm__blocked {
+  font-size: 13px;
+  color: var(--c-coral);
+  background: var(--coral-bg);
+  border: 1px solid var(--coral-border);
+  border-radius: 10px;
+  padding: 10px 12px;
+  margin: -8px 0 20px;
+}
+
+/* ── Mobile ─────────────────────────────────────────────────────────────
+   The toolbar wrapped into a ragged column: the search box stretched but the
+   select and the status group sat at content width, so the select's arrow
+   landed mid-row instead of at the edge. Each control takes the full row. */
+@media (max-width: 768px) {
+  .faq-toolbar {
+    gap: 8px;
+  }
+
+  .faq-search,
+  .faq-select,
+  .faq-status-filter {
+    flex: 1 0 100%;
+    min-width: 0;
+    /* 44px minimum touch target (Apple HIG / WCAG 2.5.8) */
+    min-height: 44px;
+  }
+
+  /* 16px keeps iOS from zooming the page when either field takes focus */
+  .faq-search input,
+  .faq-select {
+    font-size: 16px;
+  }
+
+  .faq-select {
+    width: 100%;
+    padding-right: 12px;
+  }
+
+  .faq-status-filter__btn {
+    flex: 1;
+    min-height: 38px;
+    font-size: 14px;
+  }
+}
+</style>

frontend/src/components/faq/HelpCenterAppearance.vue

@@ -0,0 +1,592 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+import type { HelpCenterSettings, HelpCenterSettingsUpdate } from '@/types/faq'
+import type { SaveState } from '@/composables/useHelpCenterSettings'
+import HelpCenterLogoField from './HelpCenterLogoField.vue'
+import HelpCenterPreview from './HelpCenterPreview.vue'
+
+const props = defineProps<{
+  settings: HelpCenterSettings
+  saveState: SaveState
+}>()
+
+const emit = defineEmits<{
+  update: [payload: HelpCenterSettingsUpdate]
+  'save-now': [payload: HelpCenterSettingsUpdate]
+  'upload-logo': [file: File]
+  'remove-logo': []
+  'upload-favicon': [file: File]
+  'remove-favicon': []
+}>()
+
+const BRAND_SWATCHES = ['#4338CA', '#0E8C8C', '#CF5B38', '#6D5BD0', '#1F8A5B', '#2A6FDB']
+
+// Custom brand color: native picker + hex field, both saving immediately.
+const isPreset = computed(() =>
+  BRAND_SWATCHES.some((c) => c.toLowerCase() === (props.settings.brand_color || '').toLowerCase()),
+)
+
+const hexDraft = ref(props.settings.brand_color)
+watch(() => props.settings.brand_color, (v) => { hexDraft.value = v })
+
+// The native <input type=color> only accepts #rrggbb — expand 3-digit and drop
+// alpha from 8-digit so opening the picker starts on the real color, never
+// silently resetting to black.
+const pickerValue = computed(() => {
+  const body = (props.settings.brand_color || '').replace(/^#/, '')
+  if (body.length === 3) return `#${[...body].map((c) => c + c).join('')}`
+  if (body.length >= 6) return `#${body.slice(0, 6)}`
+  return '#000000'
+})
+
+function saveColor(value: string) {
+  if (value.toLowerCase() !== (props.settings.brand_color || '').toLowerCase()) {
+    emit('save-now', { brand_color: value })
+  }
+}
+
+function onPicker(event: Event) {
+  saveColor((event.target as HTMLInputElement).value.toUpperCase())
+}
+
+function commitHex() {
+  const raw = hexDraft.value.trim()
+  const body = raw.replace(/^#/, '')
+  // Accept 3, 6 or 8 hex digits (matches the backend validator).
+  if (!/^[0-9a-fA-F]{3}$|^[0-9a-fA-F]{6}$|^[0-9a-fA-F]{8}$/.test(body)) {
+    toast.error('请输入类似 #4338CA 的十六进制颜色')
+    hexDraft.value = props.settings.brand_color
+    return
+  }
+  const hex = `#${body.toUpperCase()}`
+  hexDraft.value = hex
+  saveColor(hex)
+}
+
+const saveStateLabel = computed(() => {
+  if (props.saveState === 'saving') return '保存中…'
+  if (props.saveState === 'saved') return '已保存'
+  if (props.saveState === 'error') return '保存失败，再次编辑可重试'
+  return ''
+})
+
+/** Text fields: mutate in place for instant feedback, emit for debounced save. */
+function onText(field: 'cta_text' | 'cta_url', event: Event) {
+  const value = (event.target as HTMLInputElement).value
+  props.settings[field] = value
+  emit('update', { [field]: value })
+}
+
+// Header link rows are mutated in place — the settings engine deep-watches
+// header_links and debounce-saves.
+function addLink() {
+  props.settings.header_links.push({ label: '新链接', url: '' })
+}
+
+function removeLink(index: number) {
+  props.settings.header_links.splice(index, 1)
+}
+</script>
+
+<template>
+  <section class="appearance">
+    <div class="section-head">
+      <h2 class="section-head__title">帮助中心外观</h2>
+      <span class="section-head__sub">Logo、颜色与页头链接</span>
+      <span v-if="saveStateLabel" class="section-head__save" :class="`is-${saveState}`">{{ saveStateLabel }}</span>
+    </div>
+
+    <div class="appearance__card">
+      <!-- controls -->
+      <div class="controls">
+        <div>
+          <label class="mono-label">Logo</label>
+          <HelpCenterLogoField
+            :image-url="settings.logo_url"
+            kind="logo"
+            @upload="$emit('upload-logo', $event)"
+            @remove="$emit('remove-logo')"
+          />
+        </div>
+
+        <div>
+          <label class="mono-label">Favicon</label>
+          <HelpCenterLogoField
+            :image-url="settings.favicon_url"
+            kind="favicon"
+            :max-bytes="1048576"
+            :output-max="128"
+            square
+            @upload="$emit('upload-favicon', $event)"
+            @remove="$emit('remove-favicon')"
+          />
+        </div>
+
+        <div>
+          <label class="mono-label">品牌色</label>
+          <div class="swatches">
+            <button
+              v-for="color in BRAND_SWATCHES"
+              :key="color"
+              class="swatch"
+              :class="{ 'swatch--selected': settings.brand_color.toLowerCase() === color.toLowerCase() }"
+              :style="{ background: color, boxShadow: settings.brand_color.toLowerCase() === color.toLowerCase() ? `0 0 0 2px ${color}` : 'none' }"
+              type="button"
+              :title="color"
+              @click="$emit('save-now', { brand_color: color })"
+            ></button>
+
+            <!-- Custom color: swatch opens the OS picker; shows current color when off-preset. -->
+            <label
+              class="swatch swatch--custom"
+              :class="{ 'swatch--selected': !isPreset }"
+              :style="!isPreset ? { background: settings.brand_color, boxShadow: `0 0 0 2px ${settings.brand_color}` } : {}"
+              title="自定义颜色"
+            >
+              <input type="color" class="swatch__picker" :value="pickerValue" @change="onPicker" />
+              <svg v-if="isPreset" viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M12 5v14M5 12h14" /></svg>
+            </label>
+          </div>
+
+          <div class="hex-field">
+            <span class="hex-field__hash">#</span>
+            <input
+              :value="hexDraft.replace(/^#/, '')"
+              maxlength="8"
+              spellcheck="false"
+              placeholder="4338CA"
+              aria-label="品牌色十六进制色值"
+              @input="hexDraft = ($event.target as HTMLInputElement).value"
+              @keydown.enter="commitHex"
+              @blur="commitHex"
+            />
+          </div>
+
+          <p class="hint">用于重新着色帮助中心的按钮、链接、搜索框和高亮元素。</p>
+        </div>
+
+        <div>
+          <label class="mono-label">页头链接</label>
+          <p class="hint hint--tight">显示在帮助中心页头的链接——可指向你的官网。</p>
+          <div class="link-rows">
+            <div v-for="(link, index) in settings.header_links" :key="index" class="link-row">
+              <input v-model="link.label" class="text-input text-input--label" type="text" placeholder="名称" />
+              <div class="url-input">
+                <span class="url-input__prefix">https://</span>
+                <input v-model="link.url" type="text" placeholder="yoursite.com" />
+              </div>
+              <button class="remove-btn" type="button" title="移除" @click="removeLink(index)">
+                <svg viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M18 6 6 18M6 6l12 12" /></svg>
+              </button>
+            </div>
+          </div>
+          <button class="add-link" type="button" @click="addLink">
+            <svg viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="currentColor" stroke-width="2.2" stroke-linecap="round"><path d="M12 5v14M5 12h14" /></svg>
+            添加链接
+          </button>
+
+          <div class="divider"></div>
+
+          <div class="row-head">
+            <label class="mono-label mono-label--inline">主按钮</label>
+            <label class="switch switch--sm">
+              <input type="checkbox" :checked="settings.cta_enabled" @change="$emit('save-now', { cta_enabled: ($event.target as HTMLInputElement).checked })" />
+              <span class="switch__track"><span class="switch__knob"></span></span>
+            </label>
+          </div>
+          <div class="link-row" :class="{ 'link-row--off': !settings.cta_enabled }">
+            <input class="text-input text-input--label" type="text" placeholder="名称" :disabled="!settings.cta_enabled" :value="settings.cta_text || ''" @input="onText('cta_text', $event)" />
+            <div class="url-input">
+              <span class="url-input__prefix">https://</span>
+              <input type="text" placeholder="app.yoursite.com" :disabled="!settings.cta_enabled" :value="settings.cta_url || ''" @input="onText('cta_url', $event)" />
+            </div>
+          </div>
+        </div>
+      </div>
+
+      <!-- live preview -->
+      <div class="preview-col">
+        <label class="mono-label">实时预览</label>
+        <HelpCenterPreview :settings="settings" />
+        <p class="preview-note">
+          <span class="preview-note__url">{{ settings.live_url }}</span>
+          上的修改会立即应用到已发布的帮助中心。
+        </p>
+      </div>
+    </div>
+  </section>
+</template>
+
+<style scoped>
+.section-head {
+  display: flex;
+  align-items: baseline;
+  gap: 12px;
+  margin-bottom: 16px;
+}
+
+.section-head__title {
+  font-family: var(--font-display);
+  font-weight: 600;
+  font-size: 19px;
+  letter-spacing: -0.01em;
+  color: var(--text);
+  margin: 0;
+}
+
+.section-head__sub,
+.section-head__save {
+  font-family: var(--font-mono);
+  font-size: 12px;
+  color: var(--muted2);
+}
+
+.section-head__save {
+  margin-left: auto;
+}
+
+.section-head__save.is-saved {
+  color: var(--c-teal);
+}
+
+.section-head__save.is-error {
+  color: var(--c-coral);
+}
+
+.appearance__card {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 18px;
+  padding: 22px;
+  display: grid;
+  grid-template-columns: 1fr 1.05fr;
+  gap: 26px;
+  align-items: start;
+}
+
+@media (max-width: 900px) {
+  .appearance__card {
+    grid-template-columns: 1fr;
+  }
+}
+
+.controls {
+  display: flex;
+  flex-direction: column;
+  gap: 24px;
+  min-width: 0;
+}
+
+.mono-label {
+  display: block;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  letter-spacing: 0.06em;
+  color: var(--muted2);
+  margin-bottom: 10px;
+}
+
+.swatches {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  flex-wrap: wrap;
+}
+
+.swatch {
+  width: 36px;
+  height: 36px;
+  border-radius: 10px;
+  cursor: pointer;
+  padding: 0;
+  border: 2px solid transparent;
+}
+
+.swatch--selected {
+  border-color: var(--text);
+}
+
+.swatch--custom {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  position: relative;
+  overflow: hidden;
+  background: var(--o05);
+  border: 2px dashed var(--o25);
+  color: var(--muted);
+}
+
+.swatch--custom.swatch--selected {
+  border-style: solid;
+  color: #fff;
+}
+
+/* The native color input fills the swatch but stays invisible — the label is
+   the visible control and clicking anywhere opens the OS picker. */
+.swatch__picker {
+  position: absolute;
+  inset: 0;
+  width: 100%;
+  height: 100%;
+  opacity: 0;
+  border: none;
+  padding: 0;
+  cursor: pointer;
+}
+
+.hex-field {
+  display: inline-flex;
+  align-items: center;
+  margin-top: 12px;
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  padding: 0 11px;
+  font-family: var(--font-mono);
+}
+
+.hex-field__hash {
+  color: var(--faint);
+  font-size: 13px;
+}
+
+.hex-field input {
+  width: 84px;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: var(--text);
+  font-family: var(--font-mono);
+  font-size: 13px;
+  text-transform: uppercase;
+  padding: 9px 2px 9px 4px;
+}
+
+.hint {
+  font-size: 12.5px;
+  color: var(--muted);
+  margin: 11px 0 0;
+  line-height: 1.5;
+}
+
+.hint--tight {
+  margin: 0 0 12px;
+}
+
+.link-rows {
+  display: flex;
+  flex-direction: column;
+  gap: 9px;
+  margin-bottom: 12px;
+}
+
+.link-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.text-input {
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  padding: 9px 11px;
+  font-size: 13px;
+  font-family: var(--font-sans);
+  color: var(--text);
+  outline: none;
+}
+
+.text-input--label {
+  width: 112px;
+  flex-shrink: 0;
+}
+
+.url-input {
+  flex: 1;
+  min-width: 0;
+  display: flex;
+  align-items: center;
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  padding: 0 11px;
+  font-family: var(--font-mono);
+}
+
+.url-input__prefix {
+  color: var(--faint);
+  font-size: 12.5px;
+}
+
+.url-input input {
+  flex: 1;
+  min-width: 0;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: var(--text);
+  font-size: 12.5px;
+  padding: 9px 3px;
+  font-family: var(--font-mono);
+}
+
+.remove-btn {
+  width: 32px;
+  height: 32px;
+  flex-shrink: 0;
+  border-radius: 8px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  cursor: pointer;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+}
+
+.remove-btn:hover {
+  background: var(--coral-bg);
+  color: var(--c-coral);
+  border-color: var(--coral-border);
+}
+
+.add-link {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 9px 14px;
+  background: var(--o05);
+  border: 1px dashed var(--o16);
+  border-radius: 9px;
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.add-link:hover {
+  background: var(--o08);
+  border-color: var(--o25);
+}
+
+.divider {
+  height: 1px;
+  background: var(--o07);
+  margin: 18px 0;
+}
+
+.row-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  margin-bottom: 10px;
+}
+
+.mono-label--inline {
+  margin-bottom: 0;
+}
+
+.link-row--off {
+  opacity: 0.5;
+}
+
+.link-row--off .text-input,
+.link-row--off .url-input {
+  cursor: not-allowed;
+}
+
+/* Toggle switch (scoped copy of the shared switch styling). */
+.switch {
+  position: relative;
+  display: inline-flex;
+  align-items: center;
+  cursor: pointer;
+}
+
+.switch input {
+  position: absolute;
+  opacity: 0;
+  width: 0;
+  height: 0;
+}
+
+.switch__track {
+  position: relative;
+  flex-shrink: 0;
+  width: 38px;
+  height: 22px;
+  border-radius: var(--radius-pill);
+  background: var(--o12);
+  transition: background 0.18s ease;
+}
+
+.switch__knob {
+  position: absolute;
+  top: 3px;
+  left: 3px;
+  width: 16px;
+  height: 16px;
+  border-radius: 50%;
+  background: #fff;
+  transition: transform 0.18s ease;
+}
+
+.switch input:checked + .switch__track {
+  background: var(--c-teal);
+}
+
+.switch input:checked + .switch__track .switch__knob {
+  transform: translateX(16px);
+}
+
+.switch--sm .switch__track {
+  width: 34px;
+  height: 20px;
+}
+
+.switch--sm .switch__knob {
+  width: 14px;
+  height: 14px;
+}
+
+.switch--sm input:checked + .switch__track .switch__knob {
+  transform: translateX(14px);
+}
+
+.preview-col {
+  min-width: 0;
+}
+
+.preview-note {
+  font-size: 12px;
+  color: var(--muted2);
+  margin: 11px 0 0;
+  line-height: 1.5;
+}
+
+.preview-note__url {
+  font-family: var(--font-mono);
+  color: var(--text3);
+}
+</style>

frontend/src/components/faq/HelpCenterDomainPanel.vue

@@ -0,0 +1,503 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+import type { HelpCenterDomain } from '@/types/faq'
+
+const props = defineProps<{
+  domain: HelpCenterDomain | null
+  busy: boolean
+}>()
+
+const emit = defineEmits<{
+  'set-domain': [domain: string]
+  'verify-domain': []
+  'remove-domain': []
+}>()
+
+const domainInput = ref(props.domain?.custom_domain || '')
+
+watch(
+  () => props.domain?.custom_domain,
+  (value) => {
+    domainInput.value = value || ''
+  },
+)
+
+const currentDomain = computed(() => props.domain?.custom_domain || '')
+const normalizedInput = computed(() => domainInput.value.trim().replace(/^https?:\/\//i, ''))
+const isVerified = computed(() => currentDomain.value !== '' && props.domain?.domain_status === 'verified')
+
+// empty → enter a domain · pending → add DNS records + verify · connected → live
+const phase = computed<'empty' | 'pending' | 'connected'>(() => {
+  if (!currentDomain.value) return 'empty'
+  return isVerified.value ? 'connected' : 'pending'
+})
+
+const statusPill = computed(() => {
+  if (phase.value === 'connected') return { label: '已连接', cls: 'status-pill--teal' }
+  if (phase.value === 'pending') return { label: '待验证', cls: 'status-pill--warn' }
+  return { label: '未配置', cls: 'status-pill--idle' }
+})
+
+const sslPill = computed(() => {
+  const status = props.domain?.ssl_status
+  if (status === 'active') return { label: '已启用', cls: 'record-pill--teal' }
+  if (status === 'failed') return { label: '失败', cls: 'record-pill--coral' }
+  return { label: '签发中', cls: 'record-pill--idle' }
+})
+
+const liveUrl = computed(() => `https://${currentDomain.value}`)
+
+function addDomain() {
+  if (!normalizedInput.value || props.busy) return
+  emit('set-domain', normalizedInput.value)
+}
+
+async function copy(text: string) {
+  try {
+    await navigator.clipboard.writeText(text)
+    toast.success('已复制')
+  } catch {
+    toast.error('无法复制，请手动选择并复制')
+  }
+}
+</script>
+
+<template>
+  <div>
+    <div class="domain-head">
+      <h3 class="domain-head__title">自定义域名</h3>
+      <span class="status-pill" :class="statusPill.cls">
+        <span class="status-pill__dot"></span>
+        {{ statusPill.label }}
+      </span>
+    </div>
+
+    <!-- Step 1: enter a domain -->
+    <template v-if="phase === 'empty'">
+      <p class="domain-copy">
+        用你自己的子域名提供帮助中心，替代 ReplyPier 的 URL。在下方输入域名，我们会显示需要添加的两条 DNS 记录。
+      </p>
+      <div class="domain-form">
+        <div class="domain-input">
+          <span class="domain-input__prefix">https://</span>
+          <input
+            v-model="domainInput"
+            type="text"
+            placeholder="help.yourcompany.com"
+            @keydown.enter="addDomain"
+          />
+        </div>
+        <button class="btn-primary" type="button" :disabled="busy || !normalizedInput" @click="addDomain">
+          {{ busy ? '处理中…' : '添加域名' }}
+        </button>
+      </div>
+    </template>
+
+    <!-- Step 2: add the DNS records, then verify -->
+    <template v-else>
+      <div class="domain-current">
+        <div class="domain-current__lead">
+          <svg viewBox="0 0 24 24" width="16" height="16" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="9" /><path d="M3 12h18" /><path d="M12 3a15 15 0 0 1 0 18a15 15 0 0 1 0-18z" /></svg>
+          <a v-if="phase === 'connected'" :href="liveUrl" target="_blank" rel="noopener" class="domain-current__name domain-current__name--link">{{ currentDomain }}</a>
+          <span v-else class="domain-current__name">{{ currentDomain }}</span>
+        </div>
+        <button class="link-btn" type="button" :disabled="busy" @click="$emit('remove-domain')">移除</button>
+      </div>
+
+      <template v-if="phase === 'pending'">
+        <ol class="steps">
+          <li>在你的 DNS 服务商处添加这两条记录。</li>
+          <li>然后返回并点击 <strong>验证域名</strong>——DNS 变更可能需要几分钟生效。</li>
+        </ol>
+
+        <div class="records">
+          <div v-for="record in domain?.records || []" :key="`${record.type}-${record.host}`" class="record" :class="{ 'record--ok': record.verified }">
+            <div class="record__top">
+              <span class="record__type">{{ record.type }}</span>
+              <span class="record-pill" :class="record.verified ? 'record-pill--teal' : 'record-pill--warn'">
+                {{ record.verified ? '已检测到' : '等待中' }}
+              </span>
+            </div>
+            <div class="record__field">
+              <span class="record__label">名称 / 主机</span>
+              <div class="record__value">
+                <code>{{ record.host }}</code>
+                <button class="copy-btn" type="button" title="复制" @click="copy(record.host)">
+                  <svg viewBox="0 0 24 24" width="13" height="13" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="11" height="11" rx="2" /><path d="M5 15V5a2 2 0 0 1 2-2h10" /></svg>
+                </button>
+              </div>
+            </div>
+            <div class="record__field">
+              <span class="record__label">值</span>
+              <div class="record__value">
+                <code>{{ record.value }}</code>
+                <button class="copy-btn" type="button" title="复制" @click="copy(record.value)">
+                  <svg viewBox="0 0 24 24" width="13" height="13" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><rect x="9" y="9" width="11" height="11" rx="2" /><path d="M5 15V5a2 2 0 0 1 2-2h10" /></svg>
+                </button>
+              </div>
+            </div>
+          </div>
+        </div>
+
+        <div class="verify-row">
+          <button class="btn-primary" type="button" :disabled="busy" @click="$emit('verify-domain')">
+            {{ busy ? '检查中…' : '验证域名' }}
+          </button>
+          <span class="ssl-note">
+            <span class="record-pill" :class="sslPill.cls">SSL {{ sslPill.label }}</span>
+            验证通过后自动签发
+          </span>
+        </div>
+      </template>
+
+      <template v-else>
+        <p class="domain-copy domain-copy--ok">
+          你的帮助中心已上线：<a :href="liveUrl" target="_blank" rel="noopener">{{ currentDomain }}</a>。
+          <span class="record-pill" :class="sslPill.cls">SSL {{ sslPill.label }}</span>
+        </p>
+      </template>
+    </template>
+  </div>
+</template>
+
+<style scoped>
+.domain-head {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+}
+
+.domain-head__title {
+  font-family: var(--font-display);
+  font-weight: 600;
+  font-size: 16px;
+  color: var(--text);
+  margin: 0;
+}
+
+.domain-copy {
+  font-size: 13.5px;
+  color: var(--muted);
+  max-width: 560px;
+  line-height: 1.55;
+  margin: 6px 0 16px;
+}
+
+.domain-copy--ok {
+  display: flex;
+  align-items: center;
+  flex-wrap: wrap;
+  gap: 8px;
+}
+
+.domain-copy a {
+  color: var(--c-teal);
+  font-weight: 600;
+}
+
+.status-pill {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 6px 12px;
+  border-radius: var(--radius-pill);
+  font-size: 12.5px;
+  font-weight: 600;
+}
+
+.status-pill__dot {
+  width: 7px;
+  height: 7px;
+  border-radius: 50%;
+  background: currentColor;
+}
+
+.status-pill--teal {
+  background: var(--teal-bg);
+  border: 1px solid var(--teal-border);
+  color: var(--c-teal);
+}
+
+.status-pill--warn {
+  background: var(--warning-bg);
+  border: 1px solid color-mix(in srgb, var(--c-warn) 30%, transparent);
+  color: var(--c-warn);
+}
+
+.status-pill--idle {
+  background: var(--pill-idle-bg);
+  border: 1px solid var(--o12);
+  color: var(--pill-idle-fg);
+}
+
+.domain-form {
+  display: flex;
+  gap: 10px;
+  flex-wrap: wrap;
+}
+
+.domain-input {
+  flex: 1;
+  min-width: 240px;
+  display: flex;
+  align-items: center;
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 11px;
+  padding: 0 14px;
+  font-family: var(--font-mono);
+}
+
+.domain-input__prefix {
+  color: var(--faint);
+  font-size: 13.5px;
+}
+
+.domain-input input {
+  flex: 1;
+  min-width: 0;
+  background: transparent;
+  border: none;
+  outline: none;
+  color: var(--text);
+  font-size: 13.5px;
+  padding: 13px 4px;
+  font-family: var(--font-mono);
+}
+
+.btn-primary {
+  padding: 0 20px;
+  min-height: 44px;
+  background: var(--accent-solid);
+  border: none;
+  border-radius: 11px;
+  color: var(--on-accent-solid);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-primary:disabled {
+  opacity: 0.65;
+  cursor: default;
+}
+
+/* current domain header */
+.domain-current {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 12px 14px;
+  margin: 6px 0 16px;
+  background: var(--bg);
+  border: 1px solid var(--o08);
+  border-radius: 11px;
+}
+
+.domain-current__lead {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  min-width: 0;
+  color: var(--muted);
+}
+
+.domain-current__name {
+  font-family: var(--font-mono);
+  font-size: 14px;
+  font-weight: 600;
+  color: var(--text2);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.domain-current__name--link {
+  color: var(--c-teal);
+  text-decoration: none;
+}
+
+.link-btn {
+  flex-shrink: 0;
+  background: transparent;
+  border: none;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.link-btn:hover {
+  color: var(--c-coral);
+}
+
+.link-btn:disabled {
+  opacity: 0.5;
+  cursor: default;
+}
+
+/* steps + records */
+.steps {
+  margin: 0 0 14px;
+  padding-left: 20px;
+  font-size: 13.5px;
+  color: var(--muted);
+  line-height: 1.7;
+}
+
+.steps strong {
+  color: var(--text2);
+}
+
+.records {
+  display: grid;
+  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
+  gap: 10px;
+  margin-bottom: 18px;
+}
+
+.record {
+  background: var(--bg);
+  border: 1px solid var(--o08);
+  border-radius: 12px;
+  padding: 13px 14px;
+}
+
+.record--ok {
+  border-color: var(--teal-border);
+}
+
+.record__top {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: 10px;
+}
+
+.record__type {
+  font-family: var(--font-mono);
+  font-size: 12px;
+  font-weight: 700;
+  letter-spacing: 0.04em;
+  color: var(--c-purple);
+}
+
+.record__field {
+  margin-top: 8px;
+}
+
+.record__label {
+  display: block;
+  font-family: var(--font-mono);
+  font-size: 10px;
+  letter-spacing: 0.06em;
+  color: var(--muted2);
+  margin-bottom: 4px;
+}
+
+.record__value {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 8px;
+  padding: 7px 9px;
+}
+
+.record__value code {
+  flex: 1;
+  min-width: 0;
+  font-family: var(--font-mono);
+  font-size: 12.5px;
+  color: var(--text3);
+  overflow-x: auto;
+  white-space: nowrap;
+}
+
+.copy-btn {
+  flex-shrink: 0;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  width: 26px;
+  height: 26px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  border-radius: 7px;
+  color: var(--muted);
+  cursor: pointer;
+}
+
+.copy-btn:hover {
+  background: var(--o08);
+  color: var(--text2);
+}
+
+.verify-row {
+  display: flex;
+  align-items: center;
+  gap: 14px;
+  flex-wrap: wrap;
+}
+
+.ssl-note {
+  font-size: 12.5px;
+  color: var(--muted);
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.record-pill {
+  display: inline-block;
+  padding: 3px 9px;
+  border-radius: 7px;
+  font-size: 11px;
+  font-weight: 600;
+}
+
+.record-pill--teal {
+  background: var(--teal-bg);
+  border: 1px solid var(--teal-border);
+  color: var(--c-teal);
+}
+
+.record-pill--warn {
+  background: var(--warning-bg);
+  border: 1px solid color-mix(in srgb, var(--c-warn) 30%, transparent);
+  color: var(--c-warn);
+}
+
+.record-pill--coral {
+  background: var(--coral-bg);
+  border: 1px solid var(--coral-border);
+  color: var(--c-coral);
+}
+
+.record-pill--idle {
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  color: var(--muted);
+}
+</style>

frontend/src/components/faq/HelpCenterLogoField.vue

@@ -0,0 +1,362 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref } from 'vue'
+import { Cropper } from 'vue-advanced-cropper'
+import 'vue-advanced-cropper/dist/style.css'
+
+// Generic image field (logo or favicon): file pick → square-optional crop →
+// PNG export. Configurable size caps and crop aspect so one component serves both.
+const props = withDefaults(
+  defineProps<{
+    imageUrl: string | null
+    kind?: 'logo' | 'favicon'
+    maxBytes?: number
+    outputMax?: number
+    square?: boolean
+  }>(),
+  { kind: 'logo', maxBytes: 2 * 1024 * 1024, outputMax: 512, square: false },
+)
+
+const emit = defineEmits<{
+  upload: [file: File]
+  remove: []
+}>()
+
+// Raster only — SVG is rejected (it would be active markup on the public site).
+const ACCEPT = 'image/png,image/jpeg,image/webp'
+
+const maxMbLabel = computed(() => `${Math.round(props.maxBytes / (1024 * 1024))} MB`)
+const stencilProps = computed(() => (props.square ? { aspectRatio: 1 } : {}))
+
+const fileInput = ref<HTMLInputElement | null>(null)
+const error = ref('')
+
+const showCropper = ref(false)
+const cropperImage = ref('')
+const cropper = ref<any>(null)
+const saving = ref(false)
+
+const imageName = computed(() => {
+  if (!props.imageUrl) return ''
+  return props.imageUrl.split('/').pop()?.split('?')[0] || props.kind
+})
+
+function pick() {
+  error.value = ''
+  fileInput.value?.click()
+}
+
+function onFileChange(event: Event) {
+  const input = event.target as HTMLInputElement
+  const file = input.files?.[0]
+  input.value = ''
+  if (!file) return
+  if (!/^image\/(png|jpe?g|webp)$/.test(file.type)) {
+    error.value = '请使用 PNG、JPG 或 WebP 图片。'
+    return
+  }
+  if (file.size > props.maxBytes) {
+    error.value = `图片不能超过 ${maxMbLabel.value}。`
+    return
+  }
+  error.value = ''
+  cropperImage.value = URL.createObjectURL(file)
+  showCropper.value = true
+}
+
+async function confirmCrop() {
+  if (!cropper.value || saving.value) return
+  saving.value = true
+  try {
+    const { canvas } = cropper.value.getResult()
+    if (!canvas) throw new Error('no canvas')
+    const blob: Blob = await new Promise((resolve, reject) => {
+      canvas.toBlob((b: Blob | null) => (b ? resolve(b) : reject(new Error('blob'))), 'image/png')
+    })
+    emit('upload', new File([blob], `${props.kind}.png`, { type: 'image/png' }))
+    closeCropper()
+  } catch {
+    error.value = '无法处理该图片，请换一张试试。'
+  } finally {
+    saving.value = false
+  }
+}
+
+function closeCropper() {
+  showCropper.value = false
+  if (cropperImage.value) URL.revokeObjectURL(cropperImage.value)
+  cropperImage.value = ''
+}
+</script>
+
+<template>
+  <div>
+    <input ref="fileInput" class="file-input" type="file" :accept="ACCEPT" @change="onFileChange" />
+    <div v-if="imageUrl" class="logo-row">
+      <div class="logo-chip">
+        <img class="logo-chip__img" :src="imageUrl" :alt="kind" />
+        <div class="logo-chip__name">{{ imageName }}</div>
+      </div>
+      <button class="btn-sm" type="button" @click="pick">替换</button>
+      <button class="icon-btn" type="button" :title="`移除 ${kind === 'logo' ? 'Logo' : 'Favicon'}`" @click="$emit('remove')">
+        <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M4 7h16" /><path d="M9 7V5a1 1 0 0 1 1-1h4a1 1 0 0 1 1 1v2" /><path d="M6 7l1 13a1 1 0 0 0 1 1h8a1 1 0 0 0 1-1l1-13" /></svg>
+      </button>
+    </div>
+    <button v-else class="upload-btn" type="button" @click="pick">
+      <span class="upload-btn__icon">
+        <svg viewBox="0 0 24 24" width="18" height="18" fill="none" stroke="currentColor" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round"><path d="M12 16V4" /><path d="M8 8l4-4 4 4" /><path d="M4 20h16" /></svg>
+      </span>
+      <span>
+        <span class="upload-btn__title">上传 {{ kind === 'logo' ? 'Logo' : 'Favicon' }}</span>
+        <span class="upload-btn__sub">PNG、JPG 或 WebP，最大 {{ maxMbLabel }} · 可裁剪适配</span>
+      </span>
+    </button>
+
+    <p v-if="error" class="logo-error">{{ error }}</p>
+
+    <!-- Crop modal: the cropped canvas is exported as a fresh PNG, so nothing
+         from the original file (metadata, oversized pixels) reaches the server. -->
+    <div v-if="showCropper" class="crop-modal" @click.self="closeCropper">
+      <div class="crop-panel">
+        <div class="crop-head">裁剪 {{ kind === 'logo' ? 'Logo' : 'Favicon' }}</div>
+        <div class="crop-stage">
+          <Cropper
+            ref="cropper"
+            :src="cropperImage"
+            :canvas="{ maxWidth: outputMax, maxHeight: outputMax }"
+            :stencil-props="stencilProps"
+            image-restriction="fit-area"
+            background="var(--o05)"
+          />
+        </div>
+        <div class="crop-actions">
+          <button class="btn-cancel" type="button" @click="closeCropper">取消</button>
+          <button class="btn-save" type="button" :disabled="saving" @click="confirmCrop">
+            {{ saving ? '保存中…' : `保存 ${kind === 'logo' ? 'Logo' : 'Favicon'}` }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.file-input {
+  display: none;
+}
+
+.logo-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.logo-chip {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  padding: 10px 14px;
+  background: var(--bg);
+  border: 1px solid var(--o10);
+  border-radius: 11px;
+  margin-right: 6px;
+  min-width: 0;
+}
+
+.logo-chip__img {
+  width: 28px;
+  height: 28px;
+  border-radius: 8px;
+  object-fit: contain;
+  flex-shrink: 0;
+}
+
+.logo-chip__name {
+  font-size: 13px;
+  font-weight: 600;
+  color: var(--text2);
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+
+.btn-sm {
+  padding: 9px 13px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  border-radius: 9px;
+  color: var(--text2);
+  font-family: var(--font-sans);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-sm:hover {
+  background: var(--o08);
+}
+
+.icon-btn {
+  width: 34px;
+  height: 34px;
+  flex-shrink: 0;
+  border-radius: 9px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  color: var(--muted);
+  cursor: pointer;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+}
+
+.icon-btn:hover {
+  background: var(--coral-bg);
+  color: var(--c-coral);
+  border-color: var(--coral-border);
+}
+
+.upload-btn {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  width: 100%;
+  padding: 16px;
+  background: var(--bg);
+  border: 1.5px dashed var(--o16);
+  border-radius: 12px;
+  cursor: pointer;
+  text-align: left;
+  font-family: var(--font-sans);
+}
+
+.upload-btn:hover {
+  border-color: var(--o30);
+}
+
+.upload-btn__icon {
+  width: 38px;
+  height: 38px;
+  flex-shrink: 0;
+  border-radius: 10px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  color: var(--muted);
+}
+
+.upload-btn__title {
+  display: block;
+  font-size: 13.5px;
+  font-weight: 600;
+  color: var(--text2);
+}
+
+.upload-btn__sub {
+  display: block;
+  font-size: 12px;
+  color: var(--muted);
+  margin-top: 2px;
+}
+
+.logo-error {
+  margin: 8px 0 0;
+  font-size: 12.5px;
+  color: var(--c-coral);
+}
+
+/* ---- crop modal ---- */
+.crop-modal {
+  position: fixed;
+  inset: 0;
+  z-index: 1000;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  padding: 20px;
+  background: rgba(10, 12, 16, 0.55);
+}
+
+.crop-panel {
+  width: 100%;
+  max-width: 460px;
+  background: var(--surface, var(--bg));
+  border: 1px solid var(--o12);
+  border-radius: 16px;
+  box-shadow: 0 24px 60px rgba(10, 12, 16, 0.35);
+  overflow: hidden;
+}
+
+.crop-head {
+  padding: 16px 18px;
+  font-family: var(--font-sans);
+  font-size: 15px;
+  font-weight: 600;
+  color: var(--text2);
+  border-bottom: 1px solid var(--o10);
+}
+
+.crop-stage {
+  height: 320px;
+  background: var(--o05);
+}
+
+.crop-stage :deep(.vue-advanced-cropper) {
+  height: 100%;
+}
+
+.crop-actions {
+  display: flex;
+  align-items: center;
+  justify-content: flex-end;
+  gap: 10px;
+  padding: 14px 18px;
+  border-top: 1px solid var(--o10);
+}
+
+.btn-cancel {
+  padding: 10px 16px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 500;
+  cursor: pointer;
+}
+
+.btn-save {
+  padding: 10px 18px;
+  background: var(--purple-bg);
+  border: 1px solid var(--purple-border);
+  border-radius: 10px;
+  color: var(--c-purple);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.btn-save:disabled {
+  opacity: 0.55;
+  cursor: default;
+}
+</style>

frontend/src/components/faq/HelpCenterPreview.vue

@@ -0,0 +1,246 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { HelpCenterSettings } from '@/types/faq'
+import { contrastInk } from '@/utils/color'
+
+const props = defineProps<{ settings: HelpCenterSettings }>()
+
+const brand = computed(() => props.settings.brand_color || '#4338CA')
+const ink = computed(() => contrastInk(brand.value))
+
+const address = computed(() => {
+  const domain = props.settings.domain
+  if (domain?.domain_status === 'verified' && domain.custom_domain) return domain.custom_domain
+  // live_url is mode-aware (path {origin}/help/{slug} or {slug}.{base}); show it
+  // without the scheme so the preview matches wherever the site is actually served.
+  if (props.settings.live_url) return props.settings.live_url.replace(/^https?:\/\//, '')
+  return props.settings.slug || 'your-company'
+})
+
+const rootStyle = computed(() => ({ '--hc-brand': brand.value, '--hc-ink': ink.value }))
+
+// Hero tint from the brand color at low alpha (1F = ~12%).
+const heroStyle = computed(() => ({
+  background: `linear-gradient(180deg, ${brand.value}1F, #FFFFFF 92%)`,
+}))
+</script>
+
+<template>
+  <div class="preview" :style="rootStyle">
+    <!-- browser chrome -->
+    <div class="preview__chrome">
+      <span class="preview__dot"></span><span class="preview__dot"></span><span class="preview__dot"></span>
+      <div class="preview__address">{{ address }}</div>
+    </div>
+    <!-- site header -->
+    <div class="preview__header">
+      <div class="preview__brand">
+        <img v-if="settings.logo_url" class="preview__logo-img" :src="settings.logo_url" alt="Logo" />
+        <div v-else class="preview__logo-mark"><div class="preview__logo-diamond"></div></div>
+        <span class="preview__brand-name">{{ settings.title || '你的公司' }}</span>
+      </div>
+      <div class="preview__nav">
+        <span v-for="link in settings.header_links" :key="link.label" class="preview__nav-link">{{ link.label }}</span>
+        <span v-if="settings.cta_enabled && settings.cta_text" class="preview__cta">{{ settings.cta_text }}</span>
+      </div>
+    </div>
+    <!-- hero -->
+    <div class="preview__hero" :style="heroStyle">
+      <div class="preview__hero-title">有什么可以帮你？</div>
+      <div class="preview__search">
+        <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="#9AA0AD" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="11" cy="11" r="7" /><line x1="21" y1="21" x2="16.65" y2="16.65" /></svg>
+        <span class="preview__search-hint">搜索答案…</span>
+        <span class="preview__search-btn">搜索</span>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+/* This component simulates the visitor-facing help center, an external
+   light-mode website — the fixed light palette below is deliberate and must
+   NOT follow the admin app's theme tokens. */
+.preview {
+  border-radius: 14px;
+  overflow: hidden;
+  border: 1px solid var(--o10);
+  box-shadow: 0 18px 44px rgba(0, 0, 0, 0.28);
+}
+
+.preview__chrome {
+  display: flex;
+  align-items: center;
+  gap: 6px;
+  padding: 9px 13px;
+  background: #ebedf1;
+  border-bottom: 1px solid #dde0e7;
+}
+
+.preview__dot {
+  width: 9px;
+  height: 9px;
+  border-radius: 50%;
+  background: #c6cad3;
+}
+
+.preview__address {
+  margin-left: 9px;
+  flex: 1;
+  height: 20px;
+  border-radius: 6px;
+  background: #ffffff;
+  display: flex;
+  align-items: center;
+  padding: 0 11px;
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  color: #9aa0ad;
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+
+.preview__header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+  padding: 12px 14px;
+  background: #ffffff;
+  border-bottom: 1px solid #ecedf2;
+}
+
+.preview__brand {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  min-width: 0;
+  overflow: hidden;
+}
+
+.preview__logo-img {
+  width: 28px;
+  height: 28px;
+  border-radius: 8px;
+  object-fit: contain;
+  flex-shrink: 0;
+}
+
+.preview__logo-mark {
+  width: 28px;
+  height: 28px;
+  border-radius: 8px;
+  flex-shrink: 0;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  background: var(--hc-brand);
+}
+
+.preview__logo-diamond {
+  width: 11px;
+  height: 11px;
+  border-radius: 3px;
+  background: var(--hc-ink);
+  transform: rotate(45deg);
+}
+
+.preview__brand-name {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 14px;
+  color: #1a1b25;
+  white-space: nowrap;
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+
+.preview__nav {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  flex-shrink: 0;
+}
+
+.preview__nav-link {
+  font-size: 12.5px;
+  color: #5a6172;
+  white-space: nowrap;
+}
+
+.preview__cta {
+  display: inline-flex;
+  align-items: center;
+  padding: 8px 15px;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: 600;
+  white-space: nowrap;
+  background: var(--hc-brand);
+  color: var(--hc-ink);
+}
+
+.preview__hero {
+  padding: 22px 20px 20px;
+}
+
+.preview__hero-title {
+  font-family: var(--font-display);
+  font-weight: 700;
+  font-size: 19px;
+  color: #1a1b25;
+  text-align: center;
+  margin-bottom: 13px;
+}
+
+.preview__search {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  background: #ffffff;
+  border: 1px solid #e4e6ec;
+  border-radius: 11px;
+  padding: 5px 5px 5px 13px;
+  max-width: 340px;
+  margin: 0 auto;
+  box-shadow: 0 8px 20px rgba(40, 36, 90, 0.08);
+}
+
+.preview__search svg {
+  flex-shrink: 0;
+}
+
+.preview__search-hint {
+  flex: 1;
+  font-size: 12.5px;
+  color: #9aa0ad;
+}
+
+.preview__search-btn {
+  display: inline-flex;
+  align-items: center;
+  padding: 9px 16px;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: 600;
+  white-space: nowrap;
+  background: var(--hc-brand);
+  color: var(--hc-ink);
+}
+</style>

frontend/src/components/faq/HelpCenterPublic.vue

@@ -0,0 +1,316 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import type { HelpCenterSettings } from '@/types/faq'
+import HelpCenterDomainPanel from './HelpCenterDomainPanel.vue'
+
+defineProps<{
+  settings: HelpCenterSettings
+  domainBusy: boolean
+}>()
+
+const emit = defineEmits<{
+  'toggle-enabled': [enabled: boolean]
+  'update-ai': [payload: { agent_id?: string | null; ai_search_enabled?: boolean; chat_widget_enabled?: boolean }]
+  'set-domain': [domain: string]
+  'verify-domain': []
+  'remove-domain': []
+}>()
+
+function onAgentChange(event: Event) {
+  const value = (event.target as HTMLSelectElement).value
+  emit('update-ai', { agent_id: value || null })
+}
+</script>
+
+<template>
+  <section class="public">
+    <h2 class="public__heading">公开帮助中心</h2>
+
+    <div class="public__card">
+      <!-- publish row -->
+      <div class="publish-row">
+        <div class="publish-row__lead">
+          <label class="switch">
+            <input type="checkbox" :checked="settings.enabled" @change="emit('toggle-enabled', ($event.target as HTMLInputElement).checked)" />
+            <span class="switch__track"><span class="switch__knob"></span></span>
+          </label>
+          <span class="status-pill" :class="settings.enabled ? 'status-pill--teal' : 'status-pill--idle'">
+            <span class="status-pill__dot" :class="{ 'status-pill__dot--glow': settings.enabled }"></span>
+            {{ settings.enabled ? '已发布' : '草稿' }}
+          </span>
+          <span class="publish-row__text">已发布 {{ settings.published_count }} 条常见问题，地址：</span>
+          <a v-if="settings.live_url" class="publish-row__url" :href="settings.live_url" target="_blank" rel="noopener">{{ settings.live_url }}</a>
+        </div>
+        <a v-if="settings.live_url" class="btn-ghost" :href="settings.live_url" target="_blank" rel="noopener">打开帮助中心 →</a>
+      </div>
+
+      <!-- AI agent + surfaces -->
+      <div class="block">
+        <label class="mono-label">AI 智能体</label>
+        <div class="ai-row">
+          <select class="agent-select" :value="settings.agent_id || ''" @change="onAgentChange">
+            <option value="">选择智能体…</option>
+            <option v-for="agent in settings.agents" :key="agent.id" :value="agent.id">{{ agent.name }}</option>
+          </select>
+        </div>
+        <div class="toggle-list">
+          <label class="switch switch--labelled">
+            <input type="checkbox" :checked="settings.ai_search_enabled" @change="emit('update-ai', { ai_search_enabled: ($event.target as HTMLInputElement).checked })" />
+            <span class="switch__track"><span class="switch__knob"></span></span>
+            <span class="switch__label">
+              搜索中的 AI 快速摘要
+              <span class="switch__sub">在搜索结果上方即时给出 AI 回答，基于该智能体的知识。</span>
+            </span>
+          </label>
+          <label class="switch switch--labelled">
+            <input type="checkbox" :checked="settings.chat_widget_enabled" @change="emit('update-ai', { chat_widget_enabled: ($event.target as HTMLInputElement).checked })" />
+            <span class="switch__track"><span class="switch__knob"></span></span>
+            <span class="switch__label">
+              聊天挂件
+              <span class="switch__sub">嵌入该智能体的聊天挂件，让访客可以直接发起对话。</span>
+            </span>
+          </label>
+        </div>
+        <p class="hint">两种展示都使用上方选择的智能体——可以只选一个、两个都选，或都不选。</p>
+      </div>
+
+      <!-- custom domain -->
+      <div class="block">
+        <HelpCenterDomainPanel
+          :domain="settings.domain"
+          :busy="domainBusy"
+          @set-domain="emit('set-domain', $event)"
+          @verify-domain="emit('verify-domain')"
+          @remove-domain="emit('remove-domain')"
+        />
+      </div>
+    </div>
+  </section>
+</template>
+
+<style scoped>
+.public__heading {
+  font-family: var(--font-display);
+  font-weight: 600;
+  font-size: 19px;
+  letter-spacing: -0.01em;
+  color: var(--text);
+  margin: 0 0 16px;
+}
+
+.public__card {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 18px;
+  overflow: hidden;
+}
+
+.publish-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 16px;
+  padding: 20px 22px;
+  border-bottom: 1px solid var(--o07);
+  flex-wrap: wrap;
+}
+
+.publish-row__lead {
+  display: flex;
+  align-items: center;
+  gap: 14px;
+  flex-wrap: wrap;
+}
+
+.publish-row__text {
+  font-size: 14px;
+  color: var(--muted);
+}
+
+.publish-row__url {
+  font-family: var(--font-mono);
+  font-size: 13px;
+  color: var(--accent-ink);
+  text-decoration: none;
+}
+
+.btn-ghost {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  padding: 10px 16px;
+  background: var(--o05);
+  border: 1px solid var(--o14);
+  border-radius: 10px;
+  color: var(--text2);
+  text-decoration: none;
+  font-size: 13.5px;
+  font-weight: 600;
+}
+
+.btn-ghost:hover {
+  background: var(--o08);
+}
+
+.switch {
+  display: inline-flex;
+  align-items: center;
+  gap: 9px;
+  cursor: pointer;
+}
+
+.switch input {
+  position: absolute;
+  opacity: 0;
+  width: 0;
+  height: 0;
+}
+
+.switch__track {
+  flex-shrink: 0;
+  width: 38px;
+  height: 22px;
+  border-radius: var(--radius-pill);
+  background: var(--toggle-track-off);
+  padding: 2px;
+  display: inline-flex;
+  transition: background-color var(--transition-fast);
+  box-sizing: border-box;
+}
+
+.switch input:checked + .switch__track {
+  background: var(--toggle-on-teal);
+}
+
+.switch__knob {
+  width: 18px;
+  height: 18px;
+  border-radius: 50%;
+  background: var(--toggle-knob);
+  transition: transform var(--transition-fast);
+}
+
+.switch input:checked + .switch__track .switch__knob {
+  transform: translateX(16px);
+}
+
+.switch__label {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  min-width: 0;
+  font-size: 13.5px;
+  font-weight: 500;
+  color: var(--text2);
+}
+
+.switch__sub {
+  font-size: 12px;
+  font-weight: 400;
+  color: var(--text3, var(--text2));
+  opacity: 0.85;
+}
+
+.toggle-list {
+  display: flex;
+  flex-direction: column;
+  gap: 14px;
+  margin-top: 14px;
+}
+
+.switch--labelled {
+  align-items: flex-start;
+}
+
+.status-pill {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 6px 12px;
+  border-radius: var(--radius-pill);
+  font-size: 12.5px;
+  font-weight: 600;
+}
+
+.status-pill__dot {
+  width: 7px;
+  height: 7px;
+  border-radius: 50%;
+  background: currentColor;
+}
+
+.status-pill__dot--glow {
+  box-shadow: 0 0 6px var(--c-teal);
+}
+
+.status-pill--teal {
+  background: var(--teal-bg);
+  border: 1px solid var(--teal-border);
+  color: var(--c-teal);
+}
+
+.status-pill--idle {
+  background: var(--pill-idle-bg);
+  border: 1px solid var(--o12);
+  color: var(--pill-idle-fg);
+}
+
+.block {
+  padding: 22px;
+  border-bottom: 1px solid var(--o07);
+}
+
+.block:last-child {
+  border-bottom: none;
+}
+
+.mono-label {
+  display: block;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  letter-spacing: 0.06em;
+  color: var(--muted2);
+  margin-bottom: 12px;
+}
+
+.ai-row {
+  display: flex;
+  align-items: center;
+  gap: 18px;
+  flex-wrap: wrap;
+}
+
+.agent-select {
+  min-width: 220px;
+  background: var(--bg);
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  padding: 10px 12px;
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  color: var(--text);
+  outline: none;
+}
+
+.hint {
+  font-size: 12.5px;
+  color: var(--muted);
+  margin: 12px 0 0;
+  line-height: 1.55;
+}
+</style>

frontend/src/components/faq/MarkdownEditor.vue

@@ -0,0 +1,266 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, nextTick, ref } from 'vue'
+import { marked } from 'marked'
+import { toast } from 'vue-sonner'
+import { faqService } from '@/services/faq'
+
+const props = withDefaults(
+  defineProps<{ modelValue: string; placeholder?: string }>(),
+  { placeholder: '回答——支持 Markdown（标题、**加粗**、列表、链接、图片）' },
+)
+const emit = defineEmits<{ 'update:modelValue': [value: string] }>()
+
+const textarea = ref<HTMLTextAreaElement | null>(null)
+const fileInput = ref<HTMLInputElement | null>(null)
+const mode = ref<'write' | 'preview'>('write')
+const uploading = ref(false)
+
+// Preview renders in a sandboxed iframe (no allow-scripts): it safely shows
+// images/links from the author's Markdown without executing anything, and
+// sidesteps the app-wide DOMPurify hook that strips <img> elsewhere.
+const previewDoc = computed(() => {
+  const body = props.modelValue.trim()
+    ? (marked.parse(props.modelValue, { breaks: true, async: false }) as string)
+    : '<p style="color:#9aa0ad">暂无可预览的内容。</p>'
+  return `<!doctype html><html><head><meta charset="utf-8"><style>
+    body{font-family:system-ui,-apple-system,sans-serif;font-size:14px;line-height:1.7;color:#2a303e;margin:14px;}
+    h1,h2,h3,h4{font-weight:700;line-height:1.3;margin:20px 0 10px;color:#1a1b25;}
+    h1{font-size:20px}h2{font-size:17px}h3{font-size:15px}
+    a{color:#4338ca;font-weight:600}
+    img{max-width:100%;height:auto;border-radius:10px;border:1px solid #ececf2;margin:6px 0}
+    ul,ol{padding-left:22px}li{margin:4px 0}
+    blockquote{margin:6px 0;padding:10px 14px;background:#f4f2fd;border-left:3px solid #6d5bd0;border-radius:8px}
+    code{font-family:ui-monospace,monospace;background:#f1f2f6;border-radius:4px;padding:1px 5px}
+    pre{background:#f1f2f6;border-radius:10px;padding:12px;overflow-x:auto}
+    pre code{background:none;padding:0}
+    table{border-collapse:collapse;width:100%}th,td{border:1px solid #ececf2;padding:6px 9px}
+  </style></head><body>${body}</body></html>`
+})
+
+/** Replace the current selection (or insert at caret), then restore focus/caret. */
+function replaceSelection(transform: (selected: string) => { text: string; caretOffset?: number }) {
+  const el = textarea.value
+  if (!el) return
+  const start = el.selectionStart
+  const end = el.selectionEnd
+  const value = props.modelValue
+  const selected = value.slice(start, end)
+  const { text, caretOffset } = transform(selected)
+  const next = value.slice(0, start) + text + value.slice(end)
+  emit('update:modelValue', next)
+  const caret = caretOffset === undefined ? start + text.length : start + caretOffset
+  nextTick(() => {
+    el.focus()
+    el.setSelectionRange(caret, caret)
+  })
+}
+
+function wrap(before: string, after: string, placeholder: string) {
+  replaceSelection((sel) => {
+    const inner = sel || placeholder
+    return { text: `${before}${inner}${after}`, caretOffset: before.length + inner.length }
+  })
+}
+
+function prefixLine(prefix: string, placeholder: string) {
+  replaceSelection((sel) => {
+    const inner = sel || placeholder
+    return { text: `${prefix}${inner}`, caretOffset: prefix.length + inner.length }
+  })
+}
+
+function insertLink() {
+  replaceSelection((sel) => {
+    const label = sel || '链接文字'
+    return { text: `[${label}](https://)`, caretOffset: label.length + 3 }
+  })
+}
+
+async function onFile(event: Event) {
+  const input = event.target as HTMLInputElement
+  const file = input.files?.[0]
+  input.value = ''
+  if (!file) return
+  uploading.value = true
+  try {
+    const url = await faqService.uploadImage(file)
+    const alt = file.name.replace(/\.[^.]+$/, '')
+    replaceSelection(() => ({ text: `\n![${alt}](${url})\n` }))
+  } catch (error: any) {
+    toast.error(error?.message || '图片上传失败')
+  } finally {
+    uploading.value = false
+  }
+}
+</script>
+
+<template>
+  <div class="md-editor">
+    <div class="md-toolbar">
+      <div class="md-tools">
+        <button type="button" class="md-btn" title="标题" @click="prefixLine('## ', '标题')">H</button>
+        <button type="button" class="md-btn md-btn--bold" title="加粗" @click="wrap('**', '**', '加粗')">B</button>
+        <button type="button" class="md-btn" title="无序列表" @click="prefixLine('- ', '列表项')">
+          <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="8" y1="6" x2="20" y2="6"/><line x1="8" y1="12" x2="20" y2="12"/><line x1="8" y1="18" x2="20" y2="18"/><circle cx="3.5" cy="6" r="1"/><circle cx="3.5" cy="12" r="1"/><circle cx="3.5" cy="18" r="1"/></svg>
+        </button>
+        <button type="button" class="md-btn" title="链接" @click="insertLink">
+          <svg viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M10 13a5 5 0 0 0 7 0l2-2a5 5 0 0 0-7-7l-1 1"/><path d="M14 11a5 5 0 0 0-7 0l-2 2a5 5 0 0 0 7 7l1-1"/></svg>
+        </button>
+        <button type="button" class="md-btn" title="插入图片" :disabled="uploading" @click="fileInput?.click()">
+          <svg v-if="!uploading" viewBox="0 0 24 24" width="15" height="15" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><rect x="3" y="3" width="18" height="18" rx="2"/><circle cx="8.5" cy="8.5" r="1.5"/><path d="M21 15l-5-5L5 21"/></svg>
+          <span v-else class="md-spin"></span>
+        </button>
+        <input ref="fileInput" type="file" accept="image/png,image/jpeg,image/gif,image/webp" hidden @change="onFile" />
+      </div>
+      <div class="md-modes">
+        <button type="button" class="md-mode" :class="{ 'md-mode--on': mode === 'write' }" @click="mode = 'write'">编写</button>
+        <button type="button" class="md-mode" :class="{ 'md-mode--on': mode === 'preview' }" @click="mode = 'preview'">预览</button>
+      </div>
+    </div>
+
+    <textarea
+      v-show="mode === 'write'"
+      ref="textarea"
+      class="md-textarea"
+      rows="8"
+      :placeholder="placeholder"
+      :value="modelValue"
+      @input="emit('update:modelValue', ($event.target as HTMLTextAreaElement).value)"
+    ></textarea>
+
+    <iframe v-show="mode === 'preview'" class="md-preview" :srcdoc="previewDoc" sandbox="" title="回答预览"></iframe>
+  </div>
+</template>
+
+<style scoped>
+.md-editor {
+  border: 1px solid var(--o12);
+  border-radius: 10px;
+  overflow: hidden;
+  background: var(--bg);
+}
+
+.md-toolbar {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 10px;
+  padding: 6px 8px;
+  border-bottom: 1px solid var(--o08);
+  background: var(--o03);
+}
+
+.md-tools {
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.md-btn {
+  min-width: 30px;
+  height: 30px;
+  padding: 0 7px;
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  background: transparent;
+  border: 1px solid transparent;
+  border-radius: 8px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  cursor: pointer;
+}
+
+.md-btn:hover {
+  background: var(--o08);
+  color: var(--text2);
+}
+
+.md-btn:disabled {
+  opacity: 0.6;
+  cursor: default;
+}
+
+.md-btn--bold {
+  font-weight: 700;
+}
+
+.md-modes {
+  display: flex;
+  gap: 2px;
+  background: var(--o05);
+  border-radius: 8px;
+  padding: 2px;
+}
+
+.md-mode {
+  padding: 5px 11px;
+  background: transparent;
+  border: none;
+  border-radius: 6px;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 12.5px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.md-mode--on {
+  background: var(--surface);
+  color: var(--text);
+  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
+}
+
+.md-textarea {
+  width: 100%;
+  display: block;
+  background: var(--bg);
+  border: none;
+  padding: 12px 13px;
+  color: var(--text);
+  font-family: var(--font-sans);
+  font-size: 13.5px;
+  line-height: 1.6;
+  outline: none;
+  resize: vertical;
+  box-sizing: border-box;
+}
+
+.md-preview {
+  width: 100%;
+  height: 240px;
+  border: none;
+  background: #fff;
+  display: block;
+}
+
+.md-spin {
+  width: 13px;
+  height: 13px;
+  border: 2px solid var(--o16);
+  border-top-color: var(--c-purple);
+  border-radius: 50%;
+  animation: md-spin 0.7s linear infinite;
+}
+
+@keyframes md-spin {
+  to { transform: rotate(360deg); }
+}
+</style>

frontend/src/components/integrations/ChannelConnectModal.vue

@@ -0,0 +1,342 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, computed, onMounted } from 'vue'
+import { toast } from 'vue-sonner'
+import channelsService, { type ChannelAccount, type SmsProviderInfo } from '@/services/channels'
+import { agentService } from '@/services/agent'
+import type { Agent } from '@/types/agent'
+import CopyField from './CopyField.vue'
+
+const props = defineProps<{
+  channel: 'email' | 'sms' | 'line' | 'slack'
+  // When set, the modal opens in "manage" mode for an already-connected
+  // account: it skips credential entry and shows the webhook URL + agent.
+  // Slack always uses this (it connects via OAuth, so only the agent step).
+  existingAccount?: ChannelAccount | null
+}>()
+
+const emit = defineEmits<{
+  (e: 'close'): void
+  (e: 'connected', account: ChannelAccount): void
+}>()
+
+const FORMS = {
+  email: {
+    title: '连接 Email',
+    intro: '填写客户来信的客服邮箱地址，然后将服务商的入站解析 / 转发 Webhook 指向下方显示的 URL。可选：配置自己的发信 SMTP，以便使用自有域名发送回复并正确设置 SPF/DKIM（留空则使用平台邮件服务器）。',
+    fields: [
+      { key: 'inbound_address', label: '客服邮箱地址', placeholder: 'support@yourcompany.com', secret: false },
+      { key: 'smtp_host', label: 'SMTP 主机（可选）', placeholder: 'smtp.yourprovider.com', secret: false, optional: true },
+      { key: 'smtp_port', label: 'SMTP 端口（可选）', placeholder: '587', secret: false, optional: true },
+      { key: 'smtp_username', label: 'SMTP 用户名（可选）', placeholder: 'apikey / user', secret: false, optional: true },
+      { key: 'smtp_password', label: 'SMTP 密码（可选）', placeholder: '••••••••', secret: true, optional: true },
+      { key: 'from_email', label: '发件地址（可选）', placeholder: '默认使用客服邮箱地址', secret: false, optional: true },
+    ],
+    connect: (v: Record<string, string>) => {
+      const payload: any = { inbound_address: v.inbound_address }
+      if (v.smtp_host?.trim()) {
+        payload.smtp_host = v.smtp_host.trim()
+        if (v.smtp_port?.trim()) payload.smtp_port = Number(v.smtp_port)
+        payload.smtp_username = v.smtp_username
+        payload.smtp_password = v.smtp_password
+        if (v.from_email?.trim()) payload.from_email = v.from_email.trim()
+      }
+      return channelsService.connectEmail(payload)
+    },
+  },
+  sms: {
+    title: '连接 SMS',
+    intro: '选择短信服务商，填写发信号码及其 API 凭据。连接完成后，将显示的 URL 设置为该号码的入站消息 Webhook（SNS 使用 HTTPS 主题订阅）。',
+    // Fields are provider-specific and resolved dynamically (see activeFields)
+    fields: [],
+    connect: (v: Record<string, string>) => {
+      const info = smsProviders.value.find(p => p.name === selectedProvider.value)
+      const credentials: Record<string, string> = {}
+      for (const f of info?.fields || []) {
+        if (v[f.key]?.trim()) credentials[f.key] = v[f.key].trim()
+      }
+      return channelsService.connectSms({
+        provider: selectedProvider.value,
+        phone_number: v.phone_number,
+        credentials,
+      })
+    },
+  },
+  line: {
+    title: '连接 LINE',
+    intro: '在 LINE Developers 控制台（Messaging API 渠道）中复制 Channel secret 并签发 Channel access token。Webhook 会自动配置。',
+    fields: [
+      { key: 'channel_secret', label: 'Channel secret', placeholder: '••••••••', secret: true },
+      { key: 'channel_access_token', label: 'Channel access token', placeholder: '长期有效 Token', secret: true },
+    ],
+    connect: (v: Record<string, string>) => channelsService.connectLine({
+      channel_secret: v.channel_secret, channel_access_token: v.channel_access_token }),
+  },
+  slack: {
+    // Slack connects via OAuth (no credential form); this modal is only used
+    // in manage mode to pick the answering agent.
+    title: 'Slack',
+    intro: '选择由哪个 AI 智能体应答 Slack 中的提及和私信。',
+    fields: [],
+    connect: async () => { throw new Error('Slack connects via OAuth') },
+  },
+} as const
+
+const form = computed(() => FORMS[props.channel])
+const values = ref<Record<string, string>>({})
+const connecting = ref(false)
+// In manage mode we start at the second step with the existing account
+const account = ref<ChannelAccount | null>(props.existingAccount ?? null)
+const isManage = computed(() => !!props.existingAccount)
+
+// SMS providers (dynamic credential fields per provider)
+const smsProviders = ref<SmsProviderInfo[]>([])
+const selectedProvider = ref('twilio')
+
+// The credential fields to render: dynamic for SMS, static otherwise
+const activeFields = computed(() => {
+  if (props.channel !== 'sms') return form.value.fields
+  const info = smsProviders.value.find(p => p.name === selectedProvider.value)
+  return [
+    { key: 'phone_number', label: '电话号码 / 发送方 ID', placeholder: '+15551234567', secret: false },
+    ...(info?.fields || []).map(f => ({
+      key: f.key, label: f.label, placeholder: f.secret ? '••••••••' : '',
+      secret: f.secret, optional: f.optional,
+    })),
+  ]
+})
+
+const agents = ref<Agent[]>([])
+const selectedAgentId = ref('')
+const savingAgent = ref(false)
+
+onMounted(async () => {
+  try {
+    if (props.channel === 'sms') {
+      smsProviders.value = await channelsService.listSmsProviders()
+    }
+    agents.value = await agentService.getOrganizationAgents()
+    // Default the agent selector to the account's current agent, else the first
+    selectedAgentId.value = String(
+      props.existingAccount?.agent_id || agents.value[0]?.id || '')
+  } catch (error) {
+    console.error('Error loading modal data:', error)
+  }
+})
+
+const connect = async () => {
+  const missing = activeFields.value.filter(f => !(f as any).optional && !values.value[f.key]?.trim())
+  if (missing.length > 0) {
+    toast.error(`请填写：${missing.map(f => f.label).join('、')}`)
+    return
+  }
+  try {
+    connecting.value = true
+    const trimmed = Object.fromEntries(
+      Object.entries(values.value).map(([k, v]) => [k, v.trim()]))
+    account.value = await form.value.connect(trimmed)
+    toast.success(`已连接 ${account.value.display_name || form.value.title.replace('连接 ', '')}`)
+  } catch (error: any) {
+    toast.error(error?.response?.data?.detail || `连接 ${props.channel} 失败`)
+  } finally {
+    connecting.value = false
+  }
+}
+
+const saveAgent = async () => {
+  if (!account.value || !selectedAgentId.value) return
+  try {
+    savingAgent.value = true
+    const updated = await channelsService.setAccountAgent(account.value.id, selectedAgentId.value)
+    toast.success('智能体已分配 — 该渠道已生效！')
+    emit('connected', updated)
+  } catch (error: any) {
+    toast.error(error?.response?.data?.detail || '分配智能体失败')
+  } finally {
+    savingAgent.value = false
+  }
+}
+</script>
+
+<template>
+  <!-- Intentionally no backdrop-click dismiss: these forms hold credentials
+       the user is mid-entry on, so only the × / Cancel buttons close it. -->
+  <div class="cc-modal">
+    <div class="cc-modal-content">
+      <div class="cc-modal-header">
+        <h3>{{ isManage ? form.title.replace('连接', '管理') : form.title }}</h3>
+        <button class="cc-close-btn" @click="emit('close')">×</button>
+      </div>
+
+      <!-- Step 1: credentials -->
+      <div v-if="!account" class="cc-modal-body">
+        <p class="cc-intro">{{ form.intro }}</p>
+
+        <!-- SMS provider picker -->
+        <div v-if="channel === 'sms'" class="cc-field">
+          <label class="cc-label" for="cc-provider">短信服务商</label>
+          <select id="cc-provider" v-model="selectedProvider" class="cc-input">
+            <option v-for="p in smsProviders" :key="p.name" :value="p.name">{{ p.label }}</option>
+          </select>
+        </div>
+
+        <div v-for="field in activeFields" :key="field.key" class="cc-field">
+          <label class="cc-label" :for="`cc-${field.key}`">{{ field.label }}</label>
+          <input
+            :id="`cc-${field.key}`"
+            v-model="values[field.key]"
+            :type="field.secret ? 'password' : 'text'"
+            class="cc-input"
+            :placeholder="(field as any).placeholder"
+            :name="`cc-${channel}-${field.key}`"
+            :autocomplete="field.secret ? 'new-password' : 'off'"
+          />
+        </div>
+        <div class="cc-actions">
+          <button class="cc-btn cc-btn-secondary" @click="emit('close')">取消</button>
+          <button class="cc-btn cc-btn-primary" :disabled="connecting" @click="connect">
+            {{ connecting ? '连接中…' : '连接' }}
+          </button>
+        </div>
+      </div>
+
+      <!-- Step 2: webhook URL (if applicable) + agent routing -->
+      <div v-else class="cc-modal-body">
+        <p class="cc-intro">
+          <strong>{{ account.display_name }}</strong> 已连接。
+        </p>
+        <CopyField v-if="account.webhook_url" class="cc-field" field-id="cc-webhook-url"
+                   label="Webhook URL — 在你的服务商处设置" name="Webhook URL"
+                   :value="account.webhook_url" />
+        <label class="cc-label" for="cc-agent">负责应答该渠道的 AI 智能体</label>
+        <select id="cc-agent" v-model="selectedAgentId" class="cc-input">
+          <option v-for="agent in agents" :key="String(agent.id)" :value="String(agent.id)">
+            {{ agent.display_name || agent.name }}
+          </option>
+        </select>
+        <div class="cc-actions">
+          <button v-if="isManage && channel !== 'slack'" class="cc-btn cc-btn-secondary" @click="account = null">
+            重新配置凭据
+          </button>
+          <button v-else class="cc-btn cc-btn-secondary" @click="emit('connected', account)">暂时跳过</button>
+          <button class="cc-btn cc-btn-primary" :disabled="savingAgent || !selectedAgentId" @click="saveAgent">
+            {{ savingAgent ? '保存中…' : '分配智能体' }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.cc-modal {
+  position: fixed;
+  inset: 0;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1000;
+}
+
+.cc-modal-content {
+  background: var(--background-color);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-lg, 12px);
+  width: min(480px, calc(100vw - 32px));
+  padding: 24px;
+}
+
+.cc-modal-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: 16px;
+}
+
+.cc-modal-header h3 {
+  margin: 0;
+  font-family: var(--font-display);
+}
+
+.cc-close-btn {
+  background: none;
+  border: none;
+  font-size: 22px;
+  cursor: pointer;
+  color: var(--muted);
+}
+
+.cc-intro {
+  margin: 0 0 16px;
+  color: var(--muted);
+  font-size: 14px;
+  line-height: 1.6;
+}
+
+.cc-field {
+  margin-bottom: 12px;
+}
+
+.cc-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  margin-bottom: 6px;
+}
+
+.cc-input {
+  width: 100%;
+  padding: 10px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 14px;
+}
+
+.cc-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+  margin-top: 20px;
+}
+
+.cc-btn {
+  padding: 9px 16px;
+  border-radius: var(--radius-btn, 8px);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+  border: 1px solid var(--border-color);
+  background: var(--background-soft);
+  color: inherit;
+  white-space: nowrap;
+}
+
+.cc-btn-primary {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-color: transparent;
+}
+
+.cc-btn:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+</style>

frontend/src/components/integrations/CopyField.vue

@@ -0,0 +1,99 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<!-- A read-only value the customer copies into another product's settings
+     (a webhook URL, a verify token). -->
+<script setup lang="ts">
+import { toast } from 'vue-sonner'
+
+const props = defineProps<{
+  fieldId: string
+  label: string
+  /** What the toast calls it ("Webhook URL copied") */
+  name: string
+  value: string
+}>()
+
+const copy = async () => {
+  try {
+    await navigator.clipboard.writeText(props.value)
+    toast.success(`${props.name}已复制`)
+  } catch {
+    // No clipboard on plain-http origins: the field stays selectable
+    toast.error('复制失败，请选中文本后手动复制。')
+  }
+}
+</script>
+
+<template>
+  <div class="copy-field">
+    <label class="copy-label" :for="fieldId">{{ label }}</label>
+    <div class="copy-row">
+      <input :id="fieldId" class="copy-input" :value="value" readonly />
+      <button class="copy-btn" type="button" @click="copy">复制</button>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.copy-field + .copy-field {
+  margin-top: 10px;
+}
+
+.copy-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  margin-bottom: 6px;
+}
+
+.copy-row {
+  display: flex;
+  gap: 8px;
+}
+
+.copy-input {
+  flex: 1;
+  min-width: 0;
+  padding: 8px 10px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 13px;
+}
+
+.copy-btn {
+  padding: 8px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+}
+
+.copy-btn:hover {
+  border-color: var(--muted);
+}
+
+.copy-btn:focus-visible,
+.copy-input:focus-visible {
+  outline: 2px solid var(--accent-ink);
+  outline-offset: 1px;
+}
+</style>

frontend/src/components/integrations/MessengerPagePicker.vue

@@ -0,0 +1,126 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<!--
+  Facebook Login for Business can grant several Pages at once, so the customer
+  chooses which one this channel answers. WhatsApp Embedded Signup never needs
+  this — it creates the single number itself.
+-->
+<script setup lang="ts">
+import { ref } from 'vue'
+import type { MessengerSignupPage } from '@/services/channels'
+
+defineProps<{
+  pages: MessengerSignupPage[]
+  connecting: boolean
+}>()
+
+const emit = defineEmits<{
+  (e: 'select', pageId: string): void
+}>()
+
+// Which row is being connected, so only it shows a spinner (and the rest lock).
+const pendingId = ref('')
+
+const choose = (pageId: string) => {
+  pendingId.value = pageId
+  emit('select', pageId)
+}
+</script>
+
+<template>
+  <div class="picker">
+    <p class="picker-intro">选择要连接的账号：</p>
+    <ul class="picker-list">
+      <li v-for="page in pages" :key="page.id">
+        <button
+          type="button"
+          class="picker-row"
+          :disabled="connecting"
+          @click="choose(page.id)"
+        >
+          <span class="picker-name">{{ page.name }}</span>
+          <font-awesome-icon
+            v-if="connecting && pendingId === page.id"
+            icon="fa-solid fa-spinner"
+            spin
+          />
+          <font-awesome-icon v-else icon="fa-solid fa-chevron-right" class="picker-chevron" />
+        </button>
+      </li>
+    </ul>
+  </div>
+</template>
+
+<style scoped>
+.picker {
+  display: flex;
+  flex-direction: column;
+  gap: 12px;
+}
+
+.picker-intro {
+  margin: 0;
+  color: var(--muted);
+  font-size: 14px;
+}
+
+.picker-list {
+  list-style: none;
+  margin: 0;
+  padding: 0;
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+.picker-row {
+  width: 100%;
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 12px 14px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+  text-align: left;
+}
+
+.picker-row:hover:not(:disabled) {
+  border-color: var(--accent-solid);
+}
+
+.picker-row:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+
+.picker-name {
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.picker-chevron {
+  color: var(--muted);
+  flex-shrink: 0;
+}
+</style>

frontend/src/components/integrations/MetaChannelConnect.vue

@@ -0,0 +1,402 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, computed, onMounted } from 'vue'
+import { toast } from 'vue-sonner'
+import channelsService, { type ChannelAccount } from '@/services/channels'
+import { agentService } from '@/services/agent'
+import type { Agent } from '@/types/agent'
+import MessengerPagePicker from './MessengerPagePicker.vue'
+import MetaOwnAppWebhook from './MetaOwnAppWebhook.vue'
+import { useMetaSignup } from '@/composables/useMetaSignup'
+
+const props = defineProps<{
+  channel: 'whatsapp' | 'messenger' | 'instagram'
+  existingAccount?: ChannelAccount | null
+}>()
+
+const emit = defineEmits<{
+  (e: 'close'): void
+  (e: 'connected', account: ChannelAccount): void
+}>()
+
+// Where the credentials are copied from — linked so it's one click, not a
+// hostname to retype.
+const META_APPS_URL = 'https://developers.facebook.com/apps/'
+
+// Meta signs your own app's webhooks with its secret: without it a number or
+// Page from your app can send but never receives.
+const APP_SECRET_FIELD = {
+  key: 'app_secret', label: 'App Secret（可选）', placeholder: 'App settings → Basic', secret: true,
+} as const
+
+// Per-channel copy + credential fields. The intro is split around the link
+// rather than carrying markup, so it renders as escaped text.
+const META_FORMS = {
+  whatsapp: {
+    title: '连接 WhatsApp',
+    introBefore: '在你的 Meta 应用中（',
+    introAfter: ' → WhatsApp → API Setup）复制电话号码 ID 和永久访问 Token。添加 App Secret 后才能接收消息。',
+    fields: [
+      { key: 'phone_number_id', label: '电话号码 ID', placeholder: '1234567890', secret: false },
+      { key: 'access_token', label: '访问 Token', placeholder: 'EAAG…', secret: true },
+      { key: 'waba_id', label: 'WhatsApp Business 账号 ID（可选）', placeholder: '用于自动订阅 Webhook', secret: false },
+      APP_SECRET_FIELD,
+    ],
+  },
+  messenger: {
+    title: '连接 Messenger',
+    introBefore: '在你的 Meta 应用中（',
+    introAfter: ' → Messenger → 设置）为要连接的 Facebook 公共主页生成公共主页访问 Token。添加 App Secret 后才能接收消息。',
+    fields: [
+      { key: 'page_id', label: 'Facebook 公共主页 ID', placeholder: '1234567890', secret: false },
+      { key: 'page_access_token', label: '公共主页访问 Token', placeholder: 'EAAG…', secret: true },
+      APP_SECRET_FIELD,
+    ],
+  },
+  instagram: {
+    title: '连接 Instagram',
+    introBefore: '你的 Instagram 账号必须是已关联 Facebook 公共主页的专业账号。请使用所关联公共主页的访问 Token，来源：',
+    introAfter: ' → Instagram。',
+    fields: [
+      { key: 'ig_id', label: 'Instagram 账号 ID', placeholder: '17841400000000000', secret: false },
+      { key: 'page_access_token', label: '关联公共主页访问 Token', placeholder: 'EAAG…', secret: true },
+    ],
+  },
+} as const
+
+const form = computed(() => META_FORMS[props.channel])
+const values = ref<Record<string, string>>({})
+const connecting = ref(false)
+const account = ref<ChannelAccount | null>(props.existingAccount ?? null)
+
+const agents = ref<Agent[]>([])
+const selectedAgentId = ref('')
+const savingAgent = ref(false)
+
+// The three one-click logins live in their own composable; this component owns
+// the manual credentials form and agent assignment.
+const {
+  signupEnabled,
+  signingUp,
+  showManualForm,
+  signupPages,
+  connectingPage,
+  copy: signupCopy,
+  startSignup,
+  onPageSelected,
+} = useMetaSignup({
+  channel: props.channel,
+  existingAccount: props.existingAccount,
+  onConnected: (connected) => { account.value = connected },
+})
+
+onMounted(async () => {
+  try {
+    agents.value = await agentService.getOrganizationAgents()
+    selectedAgentId.value = String(
+      props.existingAccount?.agent_id || agents.value[0]?.id || '')
+  } catch (error) {
+    console.error('Error loading agents:', error)
+  }
+})
+
+const connect = async () => {
+  const missing = form.value.fields.filter(f => !f.label.includes('可选') && !values.value[f.key]?.trim())
+  if (missing.length > 0) {
+    toast.error(`请填写：${missing.map(f => f.label).join('、')}`)
+    return
+  }
+  try {
+    connecting.value = true
+    const payload: any = Object.fromEntries(
+      form.value.fields
+        .map(f => [f.key, values.value[f.key]?.trim()])
+        .filter(([, v]) => v)
+    )
+    if (props.channel === 'whatsapp') {
+      account.value = await channelsService.connectWhatsApp(payload)
+    } else if (props.channel === 'messenger') {
+      account.value = await channelsService.connectMessenger(payload)
+    } else {
+      account.value = await channelsService.connectInstagram(payload)
+    }
+    toast.success(`已连接 ${account.value.display_name || form.value.title.replace('连接 ', '')}`)
+  } catch (error: any) {
+    toast.error(error?.response?.data?.detail || `连接 ${props.channel} 失败`)
+  } finally {
+    connecting.value = false
+  }
+}
+
+const saveAgent = async () => {
+  if (!account.value || !selectedAgentId.value) return
+  try {
+    savingAgent.value = true
+    const updated = await channelsService.setAccountAgent(account.value.id, selectedAgentId.value)
+    toast.success('智能体已分配 — 该渠道已生效！')
+    emit('connected', updated)
+  } catch (error: any) {
+    toast.error(error?.response?.data?.detail || '分配智能体失败')
+  } finally {
+    savingAgent.value = false
+  }
+}
+</script>
+
+<template>
+  <div class="meta-modal" @click.self="emit('close')">
+    <div class="meta-modal-content">
+      <div class="meta-modal-header">
+        <h3>{{ form.title }}</h3>
+        <button class="meta-close-btn" @click="emit('close')">×</button>
+      </div>
+
+      <!-- Step 1: credentials -->
+      <div v-if="!account" class="meta-modal-body">
+        <!-- Login for Business can grant several accounts at once; the customer
+             picks which one this channel answers. -->
+        <MessengerPagePicker
+          v-if="signupPages.length"
+          :pages="signupPages"
+          :connecting="connectingPage"
+          @select="onPageSelected"
+        />
+
+        <!-- One-click signup under ReplyPier's Meta app; the manual form
+             stays available for anyone who already has their own credentials. -->
+        <div v-else-if="signupEnabled && !showManualForm" class="meta-signup">
+          <p class="meta-intro">{{ signupCopy.intro }}</p>
+          <button class="meta-btn meta-btn-primary meta-signup-btn" :disabled="signingUp" @click="startSignup">
+            <font-awesome-icon v-if="signingUp" icon="fa-solid fa-spinner" spin />
+            {{ signingUp ? '正在等待 Meta…' : signupCopy.cta }}
+          </button>
+          <button class="meta-link-btn" @click="showManualForm = true">
+            改为手动输入凭据
+          </button>
+        </div>
+
+        <template v-else>
+        <p class="meta-intro">
+          {{ form.introBefore }}<a
+            :href="META_APPS_URL"
+            target="_blank"
+            rel="noopener noreferrer"
+            class="meta-intro-link"
+          >developers.facebook.com</a>{{ form.introAfter }}
+        </p>
+        <div v-for="field in form.fields" :key="field.key" class="meta-field">
+          <label class="meta-label" :for="`meta-${field.key}`">{{ field.label }}</label>
+          <input
+            :id="`meta-${field.key}`"
+            v-model="values[field.key]"
+            :type="field.secret ? 'password' : 'text'"
+            class="meta-input"
+            :placeholder="field.placeholder"
+            :name="`meta-${channel}-${field.key}`"
+            :autocomplete="field.secret ? 'new-password' : 'off'"
+          />
+        </div>
+        <div class="meta-actions">
+          <button class="meta-btn meta-btn-secondary" @click="emit('close')">取消</button>
+          <button class="meta-btn meta-btn-primary" :disabled="connecting" @click="connect">
+            {{ connecting ? '连接中…' : '连接' }}
+          </button>
+        </div>
+        </template>
+      </div>
+
+      <!-- Step 2: route to an agent -->
+      <div v-else class="meta-modal-body">
+        <div v-if="account.needs_reconnect" class="meta-reconnect">
+          <p class="meta-reconnect-text">Meta 已停止接受该账号的访问权限，请重新连接以恢复回复。</p>
+          <button class="meta-btn meta-btn-primary" @click="account = null">重新连接</button>
+        </div>
+        <p class="meta-intro">
+          <strong>{{ account.display_name }}</strong> 已连接。
+        </p>
+        <MetaOwnAppWebhook v-if="account.webhook_url && account.webhook_verify_token" :account="account" />
+        <p class="meta-intro">选择由哪个 AI 智能体应答其消息：</p>
+        <label class="meta-label" for="meta-agent">AI 智能体</label>
+        <select id="meta-agent" v-model="selectedAgentId" class="meta-input">
+          <option v-for="agent in agents" :key="String(agent.id)" :value="String(agent.id)">
+            {{ agent.display_name || agent.name }}
+          </option>
+        </select>
+        <div class="meta-actions">
+          <button class="meta-btn meta-btn-secondary" @click="emit('connected', account)">暂时跳过</button>
+          <button class="meta-btn meta-btn-primary" :disabled="savingAgent || !selectedAgentId" @click="saveAgent">
+            {{ savingAgent ? '保存中…' : '分配智能体' }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.meta-modal {
+  position: fixed;
+  inset: 0;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1000;
+}
+
+.meta-modal-content {
+  background: var(--background-color);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-lg, 12px);
+  width: min(460px, calc(100vw - 32px));
+  padding: 24px;
+}
+
+.meta-modal-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: 16px;
+}
+
+.meta-modal-header h3 {
+  margin: 0;
+  font-family: var(--font-display);
+}
+
+.meta-close-btn {
+  background: none;
+  border: none;
+  font-size: 22px;
+  cursor: pointer;
+  color: var(--muted);
+}
+
+.meta-reconnect {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  margin: 0 0 16px;
+  padding: 12px;
+  border-radius: var(--radius-md, 8px);
+  background: var(--error-bg);
+}
+
+.meta-reconnect-text {
+  margin: 0;
+  flex: 1;
+  color: var(--error-color);
+  font-size: 14px;
+  line-height: 1.5;
+}
+
+.meta-intro {
+  margin: 0 0 16px;
+  color: var(--muted);
+  font-size: 14px;
+  line-height: 1.6;
+}
+
+.meta-intro-link {
+  /* --accent-ink, not --accent-solid: the latter is the lime fill and stays
+     lime in both themes, which is unreadable as text on a light background. */
+  color: var(--accent-ink);
+  text-decoration: underline;
+  font-weight: 600;
+}
+
+.meta-intro-link:hover {
+  text-decoration: none;
+}
+
+.meta-field {
+  margin-bottom: 12px;
+}
+
+.meta-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  margin-bottom: 6px;
+}
+
+.meta-input {
+  width: 100%;
+  padding: 10px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 14px;
+}
+
+.meta-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+  margin-top: 20px;
+}
+
+.meta-btn {
+  padding: 9px 16px;
+  border-radius: var(--radius-btn, 8px);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+  border: 1px solid var(--border-color);
+  background: var(--background-soft);
+  color: inherit;
+}
+
+.meta-btn-primary {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-color: transparent;
+}
+
+.meta-btn:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+
+.meta-signup {
+  display: flex;
+  flex-direction: column;
+  align-items: stretch;
+  gap: 12px;
+}
+
+.meta-signup-btn {
+  width: 100%;
+  padding: 12px;
+}
+
+.meta-link-btn {
+  background: none;
+  border: none;
+  color: var(--muted);
+  font-size: 13px;
+  cursor: pointer;
+  text-decoration: underline;
+  padding: 4px;
+}
+
+.meta-link-btn:hover {
+  color: inherit;
+}
+</style>

frontend/src/components/integrations/MetaOwnAppWebhook.vue

@@ -0,0 +1,60 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<!-- The webhook address and verify token of a WhatsApp number or Messenger
+     Page connected from the customer's own Meta app. -->
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { ChannelAccount } from '@/services/channels'
+import CopyField from './CopyField.vue'
+
+const props = defineProps<{ account: ChannelAccount }>()
+
+const hint = computed(() => {
+  if (props.account.channel_type === 'messenger') {
+    return '在你的 Meta 应用中，将以下信息添加到 Messenger → 设置 → Webhooks，然后将公共主页订阅消息事件。'
+  }
+  return props.account.webhook_auto_configured
+    ? '该号码的消息会直接发送到 ReplyPier，无需额外配置。'
+    : '在你的 Meta 应用中，将以下信息添加到 WhatsApp → 配置，以便消息送达 ReplyPier。'
+})
+</script>
+
+<template>
+  <div class="own-app-webhook">
+    <p class="own-app-hint">{{ hint }}</p>
+    <CopyField field-id="own-app-callback-url" label="回调 URL" name="回调 URL"
+               :value="account.webhook_url || ''" />
+    <CopyField field-id="own-app-verify-token" label="验证 Token" name="验证 Token"
+               :value="account.webhook_verify_token || ''" />
+  </div>
+</template>
+
+<style scoped>
+.own-app-webhook {
+  margin-bottom: 16px;
+  padding: 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn);
+}
+
+.own-app-hint {
+  margin: 0 0 12px;
+  color: var(--muted);
+  font-size: 13px;
+  line-height: 1.5;
+}
+</style>

frontend/src/components/integrations/TelegramConnectModal.vue

@@ -0,0 +1,245 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, onMounted } from 'vue'
+import { toast } from 'vue-sonner'
+import channelsService, { type ChannelAccount } from '@/services/channels'
+import { agentService } from '@/services/agent'
+import type { Agent } from '@/types/agent'
+
+const props = defineProps<{
+  existingAccount?: ChannelAccount | null
+}>()
+
+const emit = defineEmits<{
+  (e: 'close'): void
+  (e: 'connected', account: ChannelAccount): void
+}>()
+
+const botToken = ref('')
+const connecting = ref(false)
+const account = ref<ChannelAccount | null>(props.existingAccount ?? null)
+
+const agents = ref<Agent[]>([])
+const selectedAgentId = ref('')
+const savingAgent = ref(false)
+
+onMounted(async () => {
+  try {
+    agents.value = await agentService.getOrganizationAgents()
+    selectedAgentId.value = String(
+      props.existingAccount?.agent_id || agents.value[0]?.id || '')
+  } catch (error) {
+    console.error('Error loading agents:', error)
+  }
+})
+
+const connect = async () => {
+  if (!botToken.value.trim()) {
+    toast.error('请粘贴来自 @BotFather 的机器人 Token')
+    return
+  }
+  try {
+    connecting.value = true
+    account.value = await channelsService.connectTelegram(botToken.value.trim())
+    toast.success(`已连接 ${account.value.display_name || 'Telegram 机器人'}`)
+  } catch (error: any) {
+    const detail = error?.response?.data?.detail || '连接 Telegram 机器人失败'
+    toast.error(detail)
+  } finally {
+    connecting.value = false
+  }
+}
+
+const saveAgent = async () => {
+  if (!account.value || !selectedAgentId.value) return
+  try {
+    savingAgent.value = true
+    const updated = await channelsService.setAccountAgent(account.value.id, selectedAgentId.value)
+    toast.success('智能体已分配 — 你的机器人已生效！')
+    emit('connected', updated)
+  } catch (error: any) {
+    toast.error(error?.response?.data?.detail || '分配智能体失败')
+  } finally {
+    savingAgent.value = false
+  }
+}
+</script>
+
+<template>
+  <div class="tg-modal" @click.self="emit('close')">
+    <div class="tg-modal-content">
+      <div class="tg-modal-header">
+        <h3>连接 Telegram</h3>
+        <button class="tg-close-btn" @click="emit('close')">×</button>
+      </div>
+
+      <!-- Step 1: bot token -->
+      <div v-if="!account" class="tg-modal-body">
+        <ol class="tg-steps">
+          <li>在 Telegram 中打开 <strong>@BotFather</strong>，发送 <code>/newbot</code></li>
+          <li>按提示为你的机器人命名</li>
+          <li>复制机器人 Token 并粘贴到下方</li>
+        </ol>
+        <label class="tg-label" for="tg-token">机器人 Token</label>
+        <input
+          id="tg-token"
+          v-model="botToken"
+          type="password"
+          class="tg-input"
+          placeholder="123456789:AAF…"
+          name="tg-bot-token"
+          autocomplete="new-password"
+          @keyup.enter="connect"
+        />
+        <div class="tg-actions">
+          <button class="tg-btn tg-btn-secondary" @click="emit('close')">取消</button>
+          <button class="tg-btn tg-btn-primary" :disabled="connecting" @click="connect">
+            {{ connecting ? '连接中…' : '连接' }}
+          </button>
+        </div>
+      </div>
+
+      <!-- Step 2: route to an agent -->
+      <div v-else class="tg-modal-body">
+        <p class="tg-connected-note">
+          <strong>{{ account.display_name }}</strong> 已连接。
+          选择由哪个 AI 智能体应答其消息：
+        </p>
+        <label class="tg-label" for="tg-agent">AI 智能体</label>
+        <select id="tg-agent" v-model="selectedAgentId" class="tg-input">
+          <option v-for="agent in agents" :key="String(agent.id)" :value="String(agent.id)">
+            {{ agent.display_name || agent.name }}
+          </option>
+        </select>
+        <div class="tg-actions">
+          <button class="tg-btn tg-btn-secondary" @click="emit('connected', account)">暂时跳过</button>
+          <button class="tg-btn tg-btn-primary" :disabled="savingAgent || !selectedAgentId" @click="saveAgent">
+            {{ savingAgent ? '保存中…' : '分配智能体' }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.tg-modal {
+  position: fixed;
+  inset: 0;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1000;
+}
+
+.tg-modal-content {
+  background: var(--background-color);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-lg, 12px);
+  width: min(440px, calc(100vw - 32px));
+  padding: 24px;
+}
+
+.tg-modal-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: 16px;
+}
+
+.tg-modal-header h3 {
+  margin: 0;
+  font-family: var(--font-display);
+}
+
+.tg-close-btn {
+  background: none;
+  border: none;
+  font-size: 22px;
+  cursor: pointer;
+  color: var(--muted);
+}
+
+.tg-steps {
+  margin: 0 0 16px;
+  padding-left: 20px;
+  color: var(--muted);
+  font-size: 14px;
+  line-height: 1.7;
+}
+
+.tg-steps code {
+  font-family: var(--font-mono);
+  background: var(--background-mute);
+  padding: 1px 5px;
+  border-radius: 4px;
+}
+
+.tg-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  margin-bottom: 6px;
+}
+
+.tg-input {
+  width: 100%;
+  padding: 10px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 14px;
+}
+
+.tg-connected-note {
+  margin: 0 0 16px;
+  color: var(--muted);
+  font-size: 14px;
+}
+
+.tg-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+  margin-top: 20px;
+}
+
+.tg-btn {
+  padding: 9px 16px;
+  border-radius: var(--radius-btn, 8px);
+  font-size: 14px;
+  font-weight: 600;
+  cursor: pointer;
+  border: 1px solid var(--border-color);
+  background: var(--background-soft);
+  color: inherit;
+}
+
+.tg-btn-primary {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-color: transparent;
+}
+
+.tg-btn:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+</style>

frontend/src/components/integrations/WhatsAppTemplateManager.vue

@@ -0,0 +1,415 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, watch, onMounted } from 'vue'
+import channelsService, {
+  type ChannelAccount,
+  type WhatsAppTemplate,
+} from '@/services/channels'
+import BaseModal from '@/components/common/BaseModal.vue'
+import { templatePreviewText, templateKey } from '@/utils/whatsappTemplates'
+import { languageLabel } from '@/utils/whatsappLanguages'
+
+const props = defineProps<{
+  accounts: ChannelAccount[]
+}>()
+
+const emit = defineEmits<{ (e: 'close'): void }>()
+
+const accountId = ref(props.accounts[0]?.id ?? '')
+const templates = ref<WhatsAppTemplate[]>([])
+const loading = ref(true)
+const loadError = ref('')
+
+/**
+ * Templates are written in Meta's Template Library, not here — it has ~150
+ * pre-written, pre-localised ones built to pass its own review.
+ *
+ * The link is fetched rather than built: it is scoped to this number's Business
+ * Account, and only the server can resolve which that is. It is fetched up
+ * front so the anchor is a real href by the time it is clicked — resolving it
+ * on click, after an await, would hand the browser a popup to block.
+ */
+const libraryUrl = ref('')
+
+// Guards against a slow response for a previously selected number landing after
+// a newer one and rendering its templates under the wrong account.
+let loadToken = 0
+// The link's own token: it is keyed to the account, not the list, so the two
+// reload on different schedules and cannot invalidate each other.
+let libraryToken = 0
+
+const load = async () => {
+  const token = ++loadToken
+  loadError.value = ''
+  if (!accountId.value) {
+    templates.value = []
+    loading.value = false
+    return
+  }
+  loading.value = true
+  try {
+    const result = await channelsService.listWhatsAppTemplates(accountId.value)
+    if (token !== loadToken) return
+    templates.value = result
+  } catch (error: any) {
+    if (token !== loadToken) return
+    loadError.value = error?.response?.data?.detail || '无法加载模板'
+    templates.value = []
+  } finally {
+    if (token === loadToken) loading.value = false
+  }
+}
+
+/**
+ * Fetched alongside the list but deliberately not awaited with it: this costs a
+ * Graph call, and failing it must not take the list down with it. Without a URL
+ * the link simply doesn't render.
+ *
+ * Only ever called for a change of account. The link is derived from the
+ * account's Business Account, so re-resolving it when the list reloads would
+ * spend a Graph round trip to learn what we already know — and the list
+ * reloads on every "refresh" click.
+ */
+const loadLibraryUrl = async () => {
+  const token = ++libraryToken
+  libraryUrl.value = ''
+  if (!accountId.value) return
+  try {
+    const url = await channelsService.getWhatsAppTemplateLibraryUrl(accountId.value)
+    if (token === libraryToken) libraryUrl.value = url
+  } catch {
+    // Left empty: the list is still useful, and there is nothing to act on.
+  }
+}
+
+onMounted(() => {
+  load()
+  loadLibraryUrl()
+})
+
+watch(accountId, () => {
+  load()
+  loadLibraryUrl()
+})
+
+</script>
+
+<template>
+  <BaseModal title="WhatsApp 模板" width="620px" @close="emit('close')">
+    <p class="wtm-intro">
+      客户 24 小时会话窗口关闭后，可通过模板重新发起会话。模板需在 WhatsApp Manager 中编写；
+      经 Meta 审核通过后会显示在此处，客服即可发送。
+    </p>
+
+    <label v-if="accounts.length > 1" class="wtm-field">
+      <span class="wtm-label">号码</span>
+      <select v-model="accountId" class="wtm-input">
+        <option v-for="account in accounts" :key="account.id" :value="account.id">
+          {{ account.display_name || account.external_account_id }}
+        </option>
+      </select>
+    </label>
+
+    <div class="wtm-body">
+      <div v-if="loading" class="wtm-skeleton" aria-live="polite" aria-busy="true">
+        <div v-for="n in 3" :key="n" class="wtm-skeleton-row"></div>
+      </div>
+
+      <div v-else-if="loadError" class="wtm-empty">
+        <font-awesome-icon icon="fa-solid fa-circle-exclamation" />
+        <p>{{ loadError }}</p>
+      </div>
+
+      <div v-else-if="templates.length === 0" class="wtm-empty">
+        <p>暂无模板。</p>
+      </div>
+
+      <ul v-else class="wtm-list">
+        <!-- Keyed on name+language: one name can have a row per language, and
+             Vue needs them distinct. -->
+        <li v-for="template in templates" :key="templateKey(template)" class="wtm-row">
+          <div class="wtm-row-main">
+            <div class="wtm-row-head">
+              <span class="wtm-name">{{ template.name }}</span>
+              <span v-if="template.status" class="wtm-pill" :class="template.status.toLowerCase()">
+                {{ template.status }}
+              </span>
+            </div>
+            <div class="wtm-row-meta">
+              <span v-if="template.category">{{ template.category }}</span>
+              <span v-if="template.language">· {{ languageLabel(template.language) }}</span>
+            </div>
+            <p class="wtm-row-body">{{ templatePreviewText(template) }}</p>
+          </div>
+        </li>
+      </ul>
+    </div>
+
+    <!-- Meta's Template Library is where these get written: ~150 pre-written,
+         pre-localised templates, already shaped to pass its review. -->
+    <div v-if="accountId && !loading" class="wtm-create-guide">
+      <h4 class="wtm-guide-title">添加模板</h4>
+      <ol class="wtm-steps">
+        <li>打开 WhatsApp Manager，进入<strong>模板库</strong>。</li>
+        <li>选择现成模板，或选择<strong>创建模板</strong>自行编写。</li>
+        <li>
+          待 Meta 审核通过后，返回此处并点击<button type="button" class="wtm-link" @click="load">刷新</button>。
+        </li>
+      </ol>
+      <a
+        v-if="libraryUrl"
+        class="wtm-btn wtm-btn-primary wtm-guide-link"
+        :href="libraryUrl"
+        target="_blank"
+        rel="noopener noreferrer"
+      >
+        打开 WhatsApp Manager
+        <font-awesome-icon icon="fa-solid fa-arrow-up-right-from-square" />
+      </a>
+    </div>
+  </BaseModal>
+</template>
+
+<style scoped>
+
+
+
+
+
+
+.wtm-intro {
+  margin: 0 0 16px;
+  color: var(--muted);
+  font-size: 14px;
+  line-height: 1.6;
+}
+
+.wtm-body {
+  flex: 1;
+}
+
+.wtm-list {
+  list-style: none;
+  margin: 0;
+  padding: 0;
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+.wtm-row {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 12px;
+  padding: 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+}
+
+.wtm-row-main {
+  min-width: 0;
+}
+
+.wtm-row-head {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  flex-wrap: wrap;
+}
+
+.wtm-name {
+  font-weight: 600;
+  font-size: 14px;
+}
+
+/* Neutral by default: Meta adds statuses over time (PENDING_DELETION, IN_APPEAL,
+   FLAGGED, ...) and an unrecognised one must still read as a pill, not vanish. */
+.wtm-pill {
+  font-size: 10px;
+  font-weight: 700;
+  letter-spacing: 0.04em;
+  padding: 2px 8px;
+  border-radius: 999px;
+  background: color-mix(in srgb, var(--c-neutral) 16%, transparent);
+  color: var(--c-neutral);
+  border: 1px solid color-mix(in srgb, var(--c-neutral) 35%, transparent);
+}
+
+.wtm-pill.approved {
+  background: color-mix(in srgb, var(--c-positive) 16%, transparent);
+  color: var(--c-positive);
+  border-color: color-mix(in srgb, var(--c-positive) 35%, transparent);
+}
+
+.wtm-pill.pending {
+  background: color-mix(in srgb, var(--c-warn) 16%, transparent);
+  color: var(--c-warn);
+  border-color: color-mix(in srgb, var(--c-warn) 35%, transparent);
+}
+
+/* Rejected, paused and disabled all mean "cannot send" */
+.wtm-pill.rejected,
+.wtm-pill.paused,
+.wtm-pill.disabled {
+  background: color-mix(in srgb, var(--c-danger) 16%, transparent);
+  color: var(--c-danger);
+  border-color: color-mix(in srgb, var(--c-danger) 35%, transparent);
+}
+
+.wtm-row-meta {
+  font-size: 12px;
+  color: var(--muted);
+  margin-top: 4px;
+}
+
+.wtm-row-body {
+  margin: 6px 0 0;
+  font-size: 13px;
+  color: var(--muted);
+  line-height: 1.5;
+  word-break: break-word;
+}
+
+
+
+.wtm-field {
+  display: block;
+  margin-bottom: 12px;
+}
+
+.wtm-label {
+  display: block;
+  font-size: 13px;
+  font-weight: 600;
+  margin-bottom: 6px;
+}
+
+.wtm-input {
+  width: 100%;
+  padding: 10px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-btn, 8px);
+  background: var(--background-soft);
+  color: inherit;
+  font-size: 14px;
+  font-family: inherit;
+}
+
+.wtm-skeleton {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+/* Mirrors .wtm-row, the row it stands in for: a real row is legible because of
+   its border, not its fill (--background-soft is #0E0F14 against a #0B0C10
+   modal — a contrast ratio of 1.02). Without the border this was rendering
+   perfectly and showing nothing, so the modal just looked blank until the
+   fetch returned. */
+.wtm-skeleton-row {
+  height: 64px;
+  border-radius: var(--radius-btn, 8px);
+  border: 1px solid var(--border-color);
+  background: var(--o08);
+  animation: wtm-pulse 1.4s ease-in-out infinite;
+}
+
+/* Only down to 0.6: at 0.5 the trough fell back below the threshold where the
+   row reads as being there at all. */
+@keyframes wtm-pulse {
+  50% {
+    opacity: 0.6;
+  }
+}
+
+@media (prefers-reduced-motion: reduce) {
+  .wtm-skeleton-row {
+    animation: none;
+  }
+}
+
+.wtm-empty {
+  text-align: center;
+  padding: 24px 8px;
+  color: var(--muted);
+  font-size: 14px;
+}
+
+.wtm-empty p {
+  margin: 0 0 12px;
+}
+
+.wtm-create-guide {
+  margin-top: 16px;
+  padding-top: 16px;
+  border-top: 1px solid var(--border-color);
+}
+
+.wtm-guide-title {
+  margin: 0 0 8px;
+  font-size: 14px;
+  font-weight: 600;
+}
+
+.wtm-steps {
+  margin: 0 0 12px;
+  padding-left: 20px;
+  color: var(--muted);
+  font-size: 13px;
+  line-height: 1.7;
+}
+
+/* A button, because it acts on this page — styled as the inline link it reads as */
+.wtm-link {
+  background: none;
+  border: none;
+  padding: 0;
+  font: inherit;
+  color: var(--c-info);
+  cursor: pointer;
+  text-decoration: underline;
+}
+
+.wtm-guide-link {
+  display: inline-flex;
+  align-items: center;
+  gap: 8px;
+  text-decoration: none;
+}
+
+.wtm-btn {
+  padding: 8px 14px;
+  border-radius: var(--radius-btn, 8px);
+  font-size: 13px;
+  font-weight: 600;
+  cursor: pointer;
+  border: 1px solid var(--border-color);
+  background: var(--background-soft);
+  color: inherit;
+}
+
+.wtm-btn-primary {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-color: transparent;
+}
+
+
+</style>

frontend/src/components/jira/JiraTicketModal.vue

@@ -0,0 +1,438 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { useJiraTicket } from '@/composables/useJiraTicket'
+
+const props = defineProps<{
+  chatId: string
+  initialSummary?: string
+}>()
+
+const emit = defineEmits<{
+  (e: 'close'): void
+  (e: 'ticketCreated', ticketKey: string): void
+}>()
+
+const {
+  jiraConnected,
+  jiraLoading,
+  showTicketModal,
+  jiraProjects,
+  jiraIssueTypes,
+  jiraPriorities,
+  selectedProject,
+  selectedIssueType,
+  selectedPriority,
+  ticketSummary,
+  ticketDescription,
+  loadingProjects,
+  loadingIssueTypes,
+  loadingPriorities,
+  creatingTicket,
+  createdTicketKey,
+  priorityAvailable,
+  checkingPriorityAvailability,
+  isFormValid,
+  checkJiraStatus,
+  handleProjectChange,
+  handleIssueTypeChange,
+  openTicketModal,
+  closeTicketModal,
+  submitTicket
+} = useJiraTicket()
+
+// Initialize the modal
+const initModal = async () => {
+  await openTicketModal(props.initialSummary)
+}
+
+// Handle close
+const handleClose = () => {
+  closeTicketModal()
+  emit('close')
+}
+
+// Handle submit
+const handleSubmit = async () => {
+  const ticketKey = await submitTicket(props.chatId)
+  if (ticketKey) {
+    emit('ticketCreated', ticketKey)
+    handleClose()
+  }
+}
+
+// Initialize on mount
+initModal()
+</script>
+
+<template>
+  <div class="ticket-modal">
+    <div class="ticket-modal-content">
+      <div class="ticket-modal-header">
+        <h3>创建 Jira 问题</h3>
+        <button class="close-modal-btn" @click="handleClose">
+          <font-awesome-icon icon="fa-solid fa-times" />
+        </button>
+      </div>
+
+      <div v-if="jiraLoading" class="ticket-loading">
+        <font-awesome-icon icon="fa-solid fa-spinner" spin />
+        正在检查 Jira 连接…
+      </div>
+
+      <div v-else-if="!jiraConnected" class="ticket-not-connected">
+        <font-awesome-icon icon="fa-solid fa-exclamation-triangle" />
+        <p>Jira 尚未连接，请在设置中连接 Jira。</p>
+        <router-link to="/settings/integrations" class="connect-jira-btn">
+          连接 Jira
+        </router-link>
+      </div>
+
+      <div v-else class="ticket-form">
+        <div class="form-group">
+          <label for="ticket-project">项目 *</label>
+          <div v-if="loadingProjects" class="loading-indicator">
+            <font-awesome-icon icon="fa-solid fa-spinner" spin /> 加载项目中…
+          </div>
+          <select 
+            v-else
+            id="ticket-project" 
+            v-model="selectedProject"
+            @change="handleProjectChange(selectedProject)"
+          >
+            <option value="">选择项目</option>
+            <option 
+              v-for="project in jiraProjects" 
+              :key="project.id" 
+              :value="project.key"
+            >
+              {{ project.name }}
+            </option>
+          </select>
+        </div>
+
+        <div class="form-group">
+          <label for="ticket-issue-type">问题类型 *</label>
+          <div v-if="loadingIssueTypes" class="loading-indicator">
+            <font-awesome-icon icon="fa-solid fa-spinner" spin /> 加载问题类型中…
+          </div>
+          <select 
+            v-else
+            id="ticket-issue-type" 
+            v-model="selectedIssueType"
+            :disabled="!selectedProject"
+            @change="handleIssueTypeChange(selectedIssueType)"
+          >
+            <option value="">选择问题类型</option>
+            <option 
+              v-for="issueType in jiraIssueTypes" 
+              :key="issueType.id" 
+              :value="issueType.id"
+            >
+              {{ issueType.name }}
+            </option>
+          </select>
+        </div>
+
+        <div v-if="selectedProject && selectedIssueType" class="form-group">
+          <div v-if="checkingPriorityAvailability" class="loading-indicator">
+            <font-awesome-icon icon="fa-solid fa-spinner" spin /> 正在检查优先级字段…
+          </div>
+          
+          <template v-else-if="priorityAvailable">
+            <label for="ticket-priority">优先级</label>
+            <div v-if="loadingPriorities" class="loading-indicator">
+              <font-awesome-icon icon="fa-solid fa-spinner" spin /> 加载优先级中…
+            </div>
+            <select 
+              v-else
+              id="ticket-priority" 
+              v-model="selectedPriority"
+            >
+              <option value="">选择优先级</option>
+              <option 
+                v-for="priority in jiraPriorities" 
+                :key="priority.id" 
+                :value="priority.id"
+              >
+                {{ priority.name }}
+              </option>
+            </select>
+          </template>
+          
+          <div v-else class="priority-unavailable">
+            <font-awesome-icon icon="fa-solid fa-info-circle" />
+            此项目 / 问题类型不支持优先级字段
+          </div>
+        </div>
+
+        <div class="form-group">
+          <label for="ticket-summary">主题 *</label>
+          <input 
+            type="text" 
+            id="ticket-summary" 
+            v-model="ticketSummary"
+            placeholder="输入问题主题"
+          >
+        </div>
+
+        <div class="form-group">
+          <label for="ticket-description">描述</label>
+          <textarea 
+            id="ticket-description" 
+            v-model="ticketDescription"
+            placeholder="输入问题描述"
+            rows="4"
+          ></textarea>
+        </div>
+
+        <div class="ticket-actions">
+          <button class="cancel-btn" @click="handleClose">取消</button>
+          <button 
+            class="create-btn" 
+            @click="handleSubmit"
+            :disabled="!isFormValid || creatingTicket"
+          >
+            <font-awesome-icon v-if="creatingTicket" icon="fa-solid fa-spinner" spin />
+            {{ creatingTicket ? '创建中…' : '创建问题' }}
+          </button>
+        </div>
+
+        <div v-if="createdTicketKey" class="ticket-created">
+          <font-awesome-icon icon="fa-solid fa-check-circle" />
+          问题已创建：<strong>{{ createdTicketKey }}</strong>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.ticket-modal {
+  position: fixed;
+  top: 0;
+  left: 0;
+  right: 0;
+  bottom: 0;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1000;
+}
+
+.ticket-modal-content {
+  background: var(--background-color);
+  border-radius: 8px;
+  width: 500px;
+  max-width: 90%;
+  max-height: 90vh;
+  overflow-y: auto;
+  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
+}
+
+.ticket-modal-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 16px 24px;
+  border-bottom: 1px solid var(--border-color);
+}
+
+.ticket-modal-header h3 {
+  margin: 0;
+  color: var(--text-primary);
+  font-size: 18px;
+}
+
+.close-modal-btn {
+  background: none;
+  border: none;
+  color: var(--text-muted);
+  cursor: pointer;
+  font-size: 18px;
+  padding: 4px;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  border-radius: 50%;
+  width: 32px;
+  height: 32px;
+}
+
+.close-modal-btn:hover {
+  background: var(--background-mute);
+  color: var(--text-primary);
+}
+
+.ticket-loading,
+.ticket-not-connected {
+  padding: 24px;
+  text-align: center;
+  color: var(--text-muted);
+}
+
+.ticket-loading svg,
+.ticket-not-connected svg {
+  font-size: 24px;
+  margin-bottom: 16px;
+  display: block;
+}
+
+.ticket-not-connected svg {
+  color: var(--warning);
+}
+
+.connect-jira-btn {
+  display: inline-block;
+  margin-top: 16px;
+  padding: 8px 16px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-radius: 4px;
+  text-decoration: none;
+  font-weight: 500;
+  transition: all 0.2s;
+}
+
+.connect-jira-btn:hover {
+  filter: brightness(1.1);
+  transform: translateY(-1px);
+}
+
+.ticket-form {
+  padding: 24px;
+}
+
+.form-group {
+  margin-bottom: 16px;
+}
+
+.form-group label {
+  display: block;
+  margin-bottom: 8px;
+  font-weight: 500;
+  color: var(--text-primary);
+}
+
+.form-group input,
+.form-group select,
+.form-group textarea {
+  width: 100%;
+  padding: 10px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: 4px;
+  background: var(--background-color);
+  color: var(--text-primary);
+  font-size: 14px;
+}
+
+.form-group input:focus,
+.form-group select:focus,
+.form-group textarea:focus {
+  border-color: var(--primary-color);
+  outline: none;
+}
+
+.form-group select:disabled {
+  opacity: 0.7;
+  cursor: not-allowed;
+}
+
+.loading-indicator {
+  padding: 10px 0;
+  color: var(--text-muted);
+  font-size: 14px;
+}
+
+.loading-indicator svg {
+  margin-right: 8px;
+}
+
+.ticket-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 12px;
+  margin-top: 24px;
+}
+
+.cancel-btn {
+  background: var(--background-mute);
+  color: var(--text-primary);
+  border: none;
+  border-radius: 4px;
+  padding: 8px 16px;
+  cursor: pointer;
+  font-size: 14px;
+}
+
+.create-btn {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 4px;
+  padding: 8px 16px;
+  cursor: pointer;
+  font-size: 14px;
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.create-btn:hover {
+  filter: brightness(1.1);
+  transform: translateY(-1px);
+}
+
+.create-btn:disabled {
+  opacity: 0.7;
+  cursor: not-allowed;
+  transform: none;
+  filter: none;
+}
+
+.ticket-created {
+  margin-top: 16px;
+  padding: 12px;
+  background: var(--success-light);
+  color: var(--success);
+  border-radius: 4px;
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.ticket-created svg {
+  font-size: 18px;
+}
+
+.priority-unavailable {
+  padding: 10px;
+  background-color: var(--background-mute);
+  border-radius: 4px;
+  color: var(--text-muted);
+  font-size: 14px;
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+
+.priority-unavailable svg {
+  color: var(--warning);
+  font-size: 16px;
+}
+</style> 

frontend/src/components/notifications/EnablePushPrompt.vue

@@ -0,0 +1,205 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts" name="EnablePushPrompt">
+import { ref, onMounted } from 'vue'
+import { isShopifyEmbedded } from '@/pwa/register'
+import { usePWAInstall } from '@/composables/usePWAInstall'
+import { navIconSvg } from '@/components/layout/navIcons'
+
+const emit = defineEmits<{
+  // Parent (DashboardLayout) owns the notifications composable instance and
+  // performs the actual permission request from this user gesture.
+  (e: 'enable'): void
+}>()
+
+const SNOOZE_KEY = 'rp-push-prompt-snoozed-at'
+const SNOOZE_MS = 14 * 24 * 60 * 60 * 1000
+
+const visible = ref(false)
+const needsInstallFirst = ref(false)
+const { isIOS, isStandalone } = usePWAInstall()
+
+const isSnoozed = () => {
+  const at = Number(localStorage.getItem(SNOOZE_KEY) || 0)
+  return at > 0 && Date.now() - at < SNOOZE_MS
+}
+
+onMounted(() => {
+  if (isShopifyEmbedded() || isSnoozed()) return
+
+  if (isIOS && !isStandalone.value) {
+    // Safari tab on iOS: the Push API only exists once installed to Home Screen
+    needsInstallFirst.value = true
+    visible.value = true
+    return
+  }
+
+  if ('Notification' in window && Notification.permission === 'default') {
+    visible.value = true
+  }
+})
+
+const snooze = () => {
+  localStorage.setItem(SNOOZE_KEY, String(Date.now()))
+  visible.value = false
+}
+
+const enable = () => {
+  emit('enable')
+  // The browser permission dialog takes over from here
+  visible.value = false
+}
+</script>
+
+<template>
+  <Transition name="push-prompt">
+    <div v-if="visible" class="push-prompt" role="dialog" aria-label="开启通知">
+      <div class="bell-tile" aria-hidden="true" v-html="navIconSvg('bell', 28)"></div>
+
+      <template v-if="needsInstallFirst">
+        <div class="prompt-title">安装后接收通知</div>
+        <div class="prompt-body">
+          请先把 ReplyPier 添加到主屏幕 — 在 iPhone 上，推送通知仅在已安装的应用中生效。
+          点按分享图标，然后选择“添加到主屏幕”。
+        </div>
+        <button type="button" class="secondary-btn" @click="snooze">知道了</button>
+      </template>
+
+      <template v-else>
+        <div class="prompt-title">客户需要你时及时获知</div>
+        <div class="prompt-body">
+          AI 客服转接会话时，我们会立即通知你 — 不让客户久等。
+        </div>
+        <button type="button" class="primary-btn" @click="enable">
+          开启通知
+        </button>
+        <button type="button" class="secondary-btn" @click="snooze">暂不</button>
+      </template>
+    </div>
+  </Transition>
+</template>
+
+<style scoped>
+.push-prompt {
+  position: fixed;
+  right: 20px;
+  bottom: 20px;
+  z-index: var(--z-prompt);
+  width: 340px;
+  max-width: calc(100vw - 40px);
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: var(--radius-card);
+  box-shadow: var(--shadow-lg);
+  padding: var(--space-lg);
+  display: flex;
+  flex-direction: column;
+  align-items: center;
+  text-align: center;
+}
+
+.bell-tile {
+  width: 60px;
+  height: 60px;
+  border-radius: 18px;
+  background: var(--teal-bg);
+  border: 1px solid var(--teal-border);
+  color: var(--c-teal);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  margin-bottom: var(--space-md);
+}
+
+.prompt-title {
+  font-family: var(--font-display);
+  font-size: 19px;
+  font-weight: var(--font-weight-bold);
+  letter-spacing: var(--tracking-display);
+  line-height: 1.2;
+  color: var(--text);
+}
+
+.prompt-body {
+  font-size: 13.5px;
+  color: var(--muted);
+  line-height: 1.5;
+  margin-top: 10px;
+}
+
+.primary-btn {
+  width: 100%;
+  height: 48px;
+  margin-top: var(--space-lg);
+  border: none;
+  border-radius: var(--radius-btn);
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  font-family: var(--font-sans);
+  font-size: 15px;
+  font-weight: var(--font-weight-bold);
+  cursor: pointer;
+  transition: filter var(--transition-fast);
+}
+
+.primary-btn:hover:not(:disabled) {
+  filter: brightness(1.05);
+}
+
+.secondary-btn {
+  margin-top: 12px;
+  background: none;
+  border: none;
+  color: var(--muted);
+  font-family: var(--font-sans);
+  font-size: 14px;
+  font-weight: var(--font-weight-medium);
+  cursor: pointer;
+  padding: 8px;
+}
+
+.secondary-btn:hover {
+  color: var(--text);
+}
+
+/* Mobile: bottom sheet over the nav, safe-area aware */
+@media (max-width: 768px) {
+  .push-prompt {
+    left: 0;
+    right: 0;
+    bottom: 0;
+    width: 100%;
+    max-width: 100%;
+    border-radius: 24px 24px 0 0;
+    border-left: none;
+    border-right: none;
+    border-bottom: none;
+    padding-bottom: calc(var(--space-lg) + var(--safe-bottom));
+  }
+}
+
+.push-prompt-enter-active,
+.push-prompt-leave-active {
+  transition: opacity var(--transition-normal), transform var(--transition-normal);
+}
+
+.push-prompt-enter-from,
+.push-prompt-leave-to {
+  opacity: 0;
+  transform: translateY(16px);
+}
+</style>

frontend/src/components/notifications/NotificationList.vue

@@ -0,0 +1,580 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, computed, onMounted } from 'vue'
+import { useRouter } from 'vue-router'
+import { notificationService, type Notification } from '@/services/notification'
+import { getNotificationIcon } from './notificationIcons'
+import { conversationSessionUrl } from '@/pwa/pushContract'
+
+const router = useRouter()
+
+const props = defineProps<{
+    isOpen: boolean
+}>()
+
+const emit = defineEmits<{
+    close: [],
+    'notification-read': []
+}>()
+
+const notifications = ref<Notification[]>([])
+const isLoading = ref(false)
+const error = ref('')
+
+const fetchNotifications = async () => {
+    try {
+        isLoading.value = true
+        notifications.value = await notificationService.getNotifications()
+    } catch (err) {
+        error.value = '通知加载失败'
+        console.error('Error fetching notifications:', err)
+    } finally {
+        isLoading.value = false
+    }
+}
+
+const markAsRead = async (id: number) => {
+    try {
+        await notificationService.markAsRead(id)
+        const notification = notifications.value.find(n => n.id === id)
+        if (notification) {
+            notification.is_read = true
+            emit('notification-read')
+        }
+    } catch (err) {
+        console.error('Error marking notification as read:', err)
+    }
+}
+
+// Chat notifications (new chat, transfer, assignment) carry the session id in
+// their metadata; clicking one marks it read and deep-links to that
+// conversation, closing the drawer.
+const sessionIdOf = (notification: Notification): string | undefined => {
+    const id = notification.notification_metadata?.session_id
+    return id ? String(id) : undefined
+}
+
+const handleNotificationClick = async (notification: Notification) => {
+    if (!notification.is_read) {
+        await markAsRead(notification.id)
+    }
+    const sessionId = sessionIdOf(notification)
+    if (sessionId) {
+        emit('close')
+        router.push(conversationSessionUrl(sessionId))
+    }
+}
+
+const activeFilter = ref<'all' | 'unread'>('all')
+
+const filteredNotifications = computed(() =>
+    activeFilter.value === 'unread'
+        ? notifications.value.filter(n => !n.is_read)
+        : notifications.value
+)
+
+const hasUnread = computed(() => notifications.value.some(n => !n.is_read))
+
+// One request that clears everything, not one per loaded row. The list is a
+// 50-row page, so looping it could never clear a badge showing 99+ however many
+// times you tapped.
+const markAllRead = async () => {
+    try {
+        await notificationService.markAllAsRead()
+        notifications.value.forEach(n => { n.is_read = true })
+        emit('notification-read')
+    } catch (err) {
+        console.error('Error marking all notifications as read:', err)
+        error.value = '无法全部标为已读'
+    }
+}
+
+const deleteNotification = async (id: number) => {
+    const previous = notifications.value
+    // Optimistic: the row disappears on tap, and comes back if the call fails.
+    notifications.value = notifications.value.filter(n => n.id !== id)
+    try {
+        await notificationService.deleteNotification(id)
+        emit('notification-read')
+    } catch (err) {
+        console.error('Error deleting notification:', err)
+        notifications.value = previous
+        error.value = '无法删除该通知'
+    }
+}
+
+const clearAll = async () => {
+    const previous = notifications.value
+    notifications.value = []
+    try {
+        await notificationService.clearAll()
+        emit('notification-read')
+    } catch (err) {
+        console.error('Error clearing notifications:', err)
+        notifications.value = previous
+        error.value = '无法清空通知'
+    }
+}
+
+const formatTime = (timestamp: string): string => {
+    const date = new Date(timestamp)
+    const now = new Date()
+    const diff = now.getTime() - date.getTime()
+
+    // Less than a minute
+    if (diff < 60000) {
+        return '刚刚'
+    }
+
+    // Less than an hour
+    if (diff < 3600000) {
+        const mins = Math.floor(diff / 60000)
+        return `${mins} 分钟前`
+    }
+
+    // Less than a day
+    if (diff < 86400000) {
+        const hours = Math.floor(diff / 3600000)
+        return `${hours} 小时前`
+    }
+
+    // Show date
+    return date.toLocaleDateString()
+}
+
+onMounted(fetchNotifications)
+</script>
+
+<template>
+    <div class="notification-drawer" :class="{ open: isOpen }">
+        <div class="drawer-header">
+            <h3>通知</h3>
+            <div class="header-actions">
+                <button
+                    class="refresh-button"
+                    @click="fetchNotifications"
+                    :disabled="isLoading"
+                    :class="{ 'loading': isLoading }"
+                    title="刷新"
+                >
+                    <svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round">
+                        <path d="M21.5 2v6h-6M2.5 22v-6h6M2 11.5a10 10 0 0 1 18.8-4.3M22 12.5a10 10 0 0 1-18.8 4.3"/>
+                    </svg>
+                </button>
+                <button class="close-button" @click="emit('close')" title="关闭">&times;</button>
+            </div>
+        </div>
+
+        <div class="drawer-filter">
+            <div class="filter-tabs">
+                <button class="filter-tab" :class="{ active: activeFilter === 'all' }" @click="activeFilter = 'all'">全部</button>
+                <button class="filter-tab" :class="{ active: activeFilter === 'unread' }" @click="activeFilter = 'unread'">未读</button>
+            </div>
+            <div class="filter-actions">
+                <button class="mark-all" :disabled="!hasUnread" @click="markAllRead">全部已读</button>
+                <button class="mark-all" :disabled="!notifications.length" @click="clearAll">清空</button>
+            </div>
+        </div>
+
+        <div class="drawer-content">
+            <div v-if="isLoading" class="state-message">
+                正在加载通知…
+            </div>
+
+            <div v-else-if="error" class="state-message">
+                {{ error }}
+            </div>
+
+            <div v-else-if="!filteredNotifications.length" class="empty-state">
+                <div class="empty-title">全部看完了</div>
+                <div class="empty-sub">暂无{{ activeFilter === 'unread' ? '未读' : '' }}通知。</div>
+            </div>
+
+            <div v-else class="notifications">
+                <div v-for="notification in filteredNotifications" :key="notification.id" class="notification-item"
+                    :class="{ unread: !notification.is_read, linkable: sessionIdOf(notification) }"
+                    @click="handleNotificationClick(notification)">
+                    <span class="notification-icon-wrap">
+                        <img v-if="getNotificationIcon(notification.type.toLowerCase())"
+                            :src="getNotificationIcon(notification.type.toLowerCase())" class="notification-type-icon"
+                            :alt="notification.type" />
+                    </span>
+                    <div class="notification-body">
+                        <div class="notification-top">
+                            <span class="notification-title">{{ notification.title }}</span>
+                            <span class="notification-time">{{ formatTime(notification.created_at) }}</span>
+                        </div>
+                        <div class="notification-message">{{ notification.message }}</div>
+                    </div>
+                    <span class="unread-dot" :class="{ on: !notification.is_read }"></span>
+                    <!-- .stop: the row itself deep-links to the conversation -->
+                    <button
+                        class="delete-notification"
+                        :aria-label="`删除通知：${notification.title}`"
+                        title="删除"
+                        @click.stop="deleteNotification(notification.id)"
+                    >&times;</button>
+                </div>
+            </div>
+        </div>
+    </div>
+</template>
+
+<style scoped>
+.notification-drawer {
+    position: fixed;
+    top: 0;
+    right: -380px;
+    width: 380px;
+    max-width: 90vw;
+    height: 100vh;
+    background: var(--bg2);
+    border-left: 1px solid var(--o08);
+    transition: right 0.3s ease;
+    z-index: var(--z-drawer);
+    display: flex;
+    flex-direction: column;
+}
+
+.notification-drawer.open {
+    right: 0;
+    /* Only while open. Parked at right:-380px the panel is off-screen, but a
+       shadow cast 20px leftward with a 50px blur still reaches ~45px back onto
+       the page, above the content — and this drawer is mounted by
+       DashboardLayout on every screen, so the band followed you everywhere.
+       Invisible on the dark theme, a grey edge on the light one. */
+    box-shadow: -20px 0 50px rgba(0, 0, 0, 0.4);
+}
+
+.drawer-header {
+    padding: 20px 20px 16px;
+    border-bottom: 1px solid var(--o07);
+    display: flex;
+    justify-content: space-between;
+    align-items: center;
+    background: var(--bg2);
+}
+
+.drawer-header h3 {
+    margin: 0;
+    font-family: var(--font-display);
+    font-size: 18px;
+    font-weight: var(--font-weight-bold);
+    color: var(--text);
+}
+
+.header-actions {
+    display: flex;
+    align-items: center;
+    gap: var(--space-sm);
+}
+
+.refresh-button {
+    background: transparent;
+    border: 1px solid var(--o12);
+    border-radius: 8px;
+    cursor: pointer;
+    width: 30px;
+    height: 30px;
+    color: var(--muted);
+    transition: background-color 0.2s ease, color 0.2s ease;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+}
+
+.refresh-button:hover {
+    background: var(--o06);
+    color: var(--text);
+}
+
+.refresh-button:disabled {
+    cursor: not-allowed;
+    opacity: 0.5;
+}
+
+.refresh-button.loading svg {
+    animation: spin 1s linear infinite;
+}
+
+@keyframes spin {
+    from { transform: rotate(0deg); }
+    to { transform: rotate(360deg); }
+}
+
+.close-button {
+    background: transparent;
+    border: 1px solid var(--o12);
+    font-size: 15px;
+    cursor: pointer;
+    color: var(--muted);
+    transition: background-color 0.2s ease, color 0.2s ease;
+    width: 30px;
+    height: 30px;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    border-radius: 8px;
+}
+
+.close-button:hover {
+    background: var(--o06);
+    color: var(--text);
+}
+
+/* Filter row */
+.drawer-filter {
+    display: flex;
+    align-items: center;
+    justify-content: space-between;
+    gap: 12px;
+    padding: 12px 18px;
+    border-bottom: 1px solid var(--o07);
+}
+
+.filter-tabs {
+    display: flex;
+    gap: 4px;
+    padding: 3px;
+    background: var(--surface);
+    border: 1px solid var(--o08);
+    border-radius: 9px;
+}
+
+.filter-tab {
+    background: transparent;
+    border: none;
+    cursor: pointer;
+    padding: 5px 13px;
+    border-radius: 6px;
+    color: var(--muted);
+    font-family: var(--font-sans);
+    font-size: 13px;
+    font-weight: var(--font-weight-medium);
+    transition: background-color 0.15s ease, color 0.15s ease;
+}
+
+.filter-tab.active {
+    background: var(--accent-bg-12);
+    color: var(--accent-ink);
+}
+
+.filter-actions {
+    display: flex;
+    align-items: center;
+    gap: 14px;
+}
+
+/* Sits over the row; the row itself is the deep-link, so the button stops
+   propagation. 32px keeps it thumb-reachable without crowding the text. */
+.delete-notification {
+    flex-shrink: 0;
+    width: 32px;
+    height: 32px;
+    border: none;
+    background: none;
+    border-radius: var(--radius-sm);
+    color: var(--text-muted);
+    font-size: 20px;
+    line-height: 1;
+    cursor: pointer;
+    opacity: 0.55;
+    transition: opacity 0.15s ease, background-color 0.15s ease;
+}
+
+.delete-notification:hover,
+.delete-notification:focus-visible {
+    opacity: 1;
+    background: var(--o07);
+}
+
+.mark-all {
+    background: none;
+    border: none;
+    cursor: pointer;
+    color: var(--accent-ink);
+    font-family: var(--font-sans);
+    font-size: 13px;
+    font-weight: var(--font-weight-medium);
+    transition: filter 0.15s ease, opacity 0.15s ease;
+}
+
+.mark-all:hover:not(:disabled) {
+    filter: brightness(1.1);
+}
+
+.mark-all:disabled {
+    opacity: 0.4;
+    cursor: not-allowed;
+}
+
+.drawer-content {
+    flex: 1;
+    overflow-y: auto;
+    min-height: 0;
+}
+
+.notification-item {
+    display: flex;
+    align-items: flex-start;
+    gap: 12px;
+    padding: 14px 18px;
+    border-bottom: 1px solid var(--o05);
+    cursor: pointer;
+    transition: background-color 0.2s ease;
+}
+
+.notification-item:hover {
+    background: var(--o03);
+}
+
+/* Chat notifications deep-link to their conversation — hint it on hover. */
+.notification-item.linkable {
+    position: relative;
+}
+
+.notification-item.linkable::after {
+    content: '打开 ›';
+    position: absolute;
+    right: 18px;
+    bottom: 10px;
+    font-size: 11px;
+    font-weight: var(--font-weight-medium);
+    color: var(--accent-ink);
+    opacity: 0;
+    transition: opacity 0.15s ease;
+}
+
+.notification-item.linkable:hover::after {
+    opacity: 1;
+}
+
+.notification-item.unread {
+    background: var(--accent-bg-06);
+}
+
+.notification-icon-wrap {
+    flex-shrink: 0;
+    display: flex;
+    align-items: center;
+    justify-content: center;
+    width: 20px;
+    height: 20px;
+}
+
+.notification-type-icon {
+    width: 18px;
+    height: 18px;
+    flex-shrink: 0;
+    filter: var(--icon-filter, brightness(0) invert(1));
+    opacity: var(--icon-opacity, 0.55);
+}
+
+.notification-body {
+    flex: 1;
+    min-width: 0;
+}
+
+.notification-top {
+    display: flex;
+    align-items: flex-start;
+    justify-content: space-between;
+    gap: 8px;
+}
+
+.notification-title {
+    font-size: 14px;
+    font-weight: var(--font-weight-semibold);
+    color: var(--text2);
+    word-break: break-word;
+}
+
+.notification-time {
+    font-size: 11px;
+    color: var(--muted2);
+    flex-shrink: 0;
+    white-space: nowrap;
+}
+
+.notification-message {
+    font-size: 12.5px;
+    color: var(--muted);
+    line-height: 1.5;
+    margin-top: 3px;
+    word-break: break-word;
+}
+
+.unread-dot {
+    flex-shrink: 0;
+    width: 7px;
+    height: 7px;
+    border-radius: 50%;
+    background: transparent;
+    margin-top: 6px;
+}
+
+.unread-dot.on {
+    background: var(--accent-solid);
+}
+
+.state-message {
+    padding: var(--space-md);
+    text-align: center;
+    color: var(--muted2);
+}
+
+.empty-state {
+    padding: 60px 24px;
+    text-align: center;
+}
+
+.empty-title {
+    font-size: 14px;
+    color: var(--muted2);
+    margin-bottom: 4px;
+}
+
+.empty-sub {
+    font-size: 12.5px;
+    color: var(--faint);
+}
+
+/* Mobile: full-screen panel per design */
+@media (max-width: 768px) {
+    .notification-drawer {
+        width: 100%;
+        max-width: 100vw;
+        right: -100vw;
+        height: 100vh;
+        height: 100dvh;
+        border-left: none;
+    }
+
+    .notification-drawer.open {
+        right: 0;
+    }
+
+    .drawer-header {
+        padding-top: calc(20px + var(--safe-top));
+    }
+
+    .drawer-content {
+        padding-bottom: var(--safe-bottom);
+    }
+}
+</style>

frontend/src/components/notifications/notificationIcons.ts

@@ -0,0 +1,30 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import chatIcon from '@/assets/chat.svg'
+import knowledgeIcon from '@/assets/knowledge.svg'
+
+export const getNotificationIcon = (type: string): string => {
+  switch (type) {
+    case 'knowledge_processed':
+    case 'knowledge_failed':
+      return knowledgeIcon
+    case 'chat':
+      return chatIcon
+    default:
+      return ''
+  }
+}

frontend/src/components/tickets/EvidenceCitationRow.vue

@@ -0,0 +1,182 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref } from 'vue'
+import { toast } from 'vue-sonner'
+import type { InvestigationEvent } from '@/types/ticket'
+
+const props = defineProps<{ event: InvestigationEvent }>()
+
+const isExpanded = ref(false)
+
+function copyQuery() {
+  if (!props.event.tool_input) return
+  navigator.clipboard
+    .writeText(props.event.tool_input)
+    .then(() => toast.success('查询已复制'))
+    .catch(() => {})
+}
+
+function formatTime(iso?: string | null): string {
+  if (!iso) return ''
+  return new Date(iso).toLocaleTimeString([], { hour: '2-digit', minute: '2-digit', second: '2-digit' })
+}
+</script>
+
+<template>
+  <div class="evidence-row" :class="{ failed: !!event.error }">
+    <button class="evidence-head" @click="isExpanded = !isExpanded">
+      <span class="tool-badge">{{ event.connector_name || 'MCP' }}</span>
+      <span class="tool-name">{{ event.tool_name }}</span>
+      <span v-if="event.error" class="error-tag">错误</span>
+      <span class="evidence-meta">
+        <span v-if="event.duration_ms != null" class="mono">{{ event.duration_ms }}ms</span>
+        <span class="mono">{{ formatTime(event.created_at) }}</span>
+        <span class="chevron">{{ isExpanded ? '▾' : '▸' }}</span>
+      </span>
+    </button>
+    <div v-if="isExpanded" class="evidence-body">
+      <template v-if="event.tool_input">
+        <div class="block-label-row">
+          <span class="block-label">查询</span>
+          <button class="copy-btn" @click="copyQuery">复制</button>
+        </div>
+        <pre class="code-block">{{ event.tool_input }}</pre>
+      </template>
+      <template v-if="event.error">
+        <div class="block-label">错误</div>
+        <pre class="code-block error">{{ event.error }}</pre>
+      </template>
+      <template v-else-if="event.tool_result">
+        <div class="block-label">结果</div>
+        <pre class="code-block">{{ event.tool_result }}</pre>
+      </template>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.evidence-row {
+  border: 1px solid var(--o07);
+  border-radius: 10px;
+  background: var(--bg2);
+  overflow: hidden;
+}
+.evidence-row.failed {
+  border-color: color-mix(in srgb, var(--c-danger) 35%, transparent);
+}
+.evidence-head {
+  width: 100%;
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  padding: 8px 11px;
+  background: transparent;
+  border: none;
+  cursor: pointer;
+  text-align: left;
+}
+.tool-badge {
+  font-family: var(--font-mono);
+  font-size: 9.5px;
+  font-weight: var(--font-weight-semibold);
+  letter-spacing: 0.05em;
+  color: var(--c-teal);
+  background: var(--teal-bg-10);
+  padding: 2px 7px;
+  border-radius: 6px;
+  flex-shrink: 0;
+  max-width: 140px;
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+.tool-name {
+  font-family: var(--font-mono);
+  font-size: 11.5px;
+  color: var(--text3);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+.error-tag {
+  font-family: var(--font-mono);
+  font-size: 9.5px;
+  color: var(--c-danger);
+  background: color-mix(in srgb, var(--c-danger) 12%, transparent);
+  padding: 2px 7px;
+  border-radius: 6px;
+}
+.evidence-meta {
+  margin-left: auto;
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  color: var(--faint);
+  font-size: 10.5px;
+  flex-shrink: 0;
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.chevron {
+  color: var(--muted2);
+}
+.evidence-body {
+  padding: 0 11px 11px;
+}
+.block-label-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+}
+.block-label {
+  font-family: var(--font-mono);
+  font-size: 9.5px;
+  letter-spacing: 0.09em;
+  text-transform: uppercase;
+  color: var(--faint);
+  margin: 8px 0 5px;
+}
+.copy-btn {
+  font-size: 10.5px;
+  color: var(--accent-ink);
+  background: var(--accent-bg-08);
+  border: none;
+  padding: 2px 8px;
+  border-radius: 6px;
+  cursor: pointer;
+}
+.code-block {
+  margin: 0;
+  padding: 9px 11px;
+  background: var(--surface);
+  border: 1px solid var(--o07);
+  border-radius: 8px;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  line-height: 1.55;
+  color: var(--text3);
+  white-space: pre-wrap;
+  word-break: break-word;
+  max-height: 260px;
+  overflow-y: auto;
+}
+.code-block.error {
+  color: var(--c-danger);
+}
+</style>

frontend/src/components/tickets/HypothesisCard.vue

@@ -0,0 +1,200 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref } from 'vue'
+import type { InvestigationEvent, InvestigationHypothesis } from '@/types/ticket'
+import { hypothesisMeta } from './ticketMeta'
+import EvidenceCitationRow from './EvidenceCitationRow.vue'
+
+const props = defineProps<{
+  hypothesis: InvestigationHypothesis
+  events: InvestigationEvent[]
+}>()
+
+const isExpanded = ref(false)
+const meta = computed(() => hypothesisMeta(props.hypothesis.status))
+const isTesting = computed(() => props.hypothesis.status === 'testing')
+const evidence = computed(() =>
+  props.events.filter((e) => e.hypothesis_id === props.hypothesis.id && e.event_type === 'tool_call'),
+)
+const confidencePct = computed(() =>
+  props.hypothesis.confidence != null ? Math.round(props.hypothesis.confidence * 100) : null,
+)
+</script>
+
+<template>
+  <div class="hypothesis-card" :id="`hypothesis-${hypothesis.idx}`">
+    <button class="hypo-head" @click="isExpanded = !isExpanded">
+      <span class="hypo-id mono">H{{ hypothesis.idx }}</span>
+      <span class="hypo-title">{{ hypothesis.title }}</span>
+      <span class="hypo-chip" :style="{ color: meta.color, borderColor: meta.color }">
+        <span v-if="isTesting" class="pulse-dot" :style="{ background: meta.color }"></span>
+        {{ meta.label }}
+      </span>
+      <span class="chevron">{{ isExpanded ? '▾' : '▸' }}</span>
+    </button>
+
+    <div v-if="confidencePct != null" class="confidence-row">
+      <div class="confidence-track">
+        <div
+          class="confidence-fill"
+          :style="{ width: `${confidencePct}%`, background: meta.color }"
+        ></div>
+      </div>
+      <span class="confidence-value mono" :style="{ color: meta.color }">{{ (hypothesis.confidence ?? 0).toFixed(2) }}</span>
+    </div>
+
+    <div v-if="isExpanded" class="hypo-body">
+      <p v-if="hypothesis.rationale" class="hypo-text">
+        <span class="text-label">理由 · </span>{{ hypothesis.rationale }}
+      </p>
+      <p v-if="hypothesis.conclusion" class="hypo-text">
+        <span class="text-label">结论 · </span>{{ hypothesis.conclusion }}
+      </p>
+      <template v-if="evidence.length">
+        <div class="evidence-label">证据——{{ evidence.length }} 次工具调用</div>
+        <div class="evidence-list">
+          <EvidenceCitationRow v-for="event in evidence" :key="event.id" :event="event" />
+        </div>
+      </template>
+      <p v-else class="no-evidence">无工具证据——基于工单上下文的推理验证。</p>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.hypothesis-card {
+  border: 1px solid var(--o08);
+  border-radius: 12px;
+  background: var(--surface);
+  padding: 11px 13px;
+}
+.hypo-head {
+  width: 100%;
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  background: transparent;
+  border: none;
+  cursor: pointer;
+  text-align: left;
+  padding: 0;
+}
+.hypo-id {
+  font-size: 11px;
+  font-weight: var(--font-weight-bold);
+  color: var(--muted2);
+  background: var(--o05);
+  border: 1px solid var(--o08);
+  padding: 2px 7px;
+  border-radius: 6px;
+  flex-shrink: 0;
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.hypo-title {
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--text);
+  flex: 1;
+  min-width: 0;
+}
+.hypo-chip {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  font-family: var(--font-mono);
+  font-size: 10px;
+  font-weight: var(--font-weight-semibold);
+  letter-spacing: 0.04em;
+  border: 1px solid;
+  padding: 2px 8px;
+  border-radius: 20px;
+  flex-shrink: 0;
+}
+.pulse-dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 50%;
+  animation: hypo-pulse 1.3s ease-in-out infinite;
+}
+@keyframes hypo-pulse {
+  0%, 100% { opacity: 1; }
+  50% { opacity: 0.3; }
+}
+.chevron {
+  color: var(--muted2);
+  font-size: 11px;
+  flex-shrink: 0;
+}
+.confidence-row {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  margin-top: 9px;
+}
+.confidence-track {
+  flex: 1;
+  height: 4px;
+  border-radius: 3px;
+  background: var(--o07);
+  overflow: hidden;
+}
+.confidence-fill {
+  height: 100%;
+  border-radius: 3px;
+  transition: width 0.4s ease;
+}
+.confidence-value {
+  font-size: 10.5px;
+  font-weight: var(--font-weight-semibold);
+}
+.hypo-body {
+  margin-top: 11px;
+  border-top: 1px solid var(--o06);
+  padding-top: 11px;
+}
+.hypo-text {
+  margin: 0 0 9px;
+  font-size: 12.5px;
+  line-height: 1.55;
+  color: var(--text3);
+}
+.text-label {
+  color: var(--faint);
+  font-size: 11px;
+}
+.evidence-label {
+  font-family: var(--font-mono);
+  font-size: 10px;
+  letter-spacing: 0.08em;
+  text-transform: uppercase;
+  color: var(--faint);
+  margin: 11px 0 7px;
+}
+.evidence-list {
+  display: flex;
+  flex-direction: column;
+  gap: 7px;
+}
+.no-evidence {
+  margin: 0;
+  font-size: 12px;
+  color: var(--faint);
+}
+</style>

frontend/src/components/tickets/InvestigationNoteForm.vue

@@ -0,0 +1,133 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+/**
+ * A note that steers the next investigation. Used by the L2 approval banner
+ * when rejecting a proposal, and by the investigation panel for a plain
+ * guided re-run — the two differ only in wording and button colour, so the
+ * autofocus, the keyboard shortcuts and the trim live here rather than twice.
+ */
+import { onMounted, ref } from 'vue'
+
+withDefaults(
+  defineProps<{
+    placeholder: string
+    submitLabel: string
+    tone?: 'danger' | 'accent'
+    busy?: boolean
+  }>(),
+  { tone: 'accent', busy: false },
+)
+
+const emit = defineEmits<{
+  (e: 'submit', note: string): void
+  (e: 'cancel'): void
+}>()
+
+const note = ref('')
+const input = ref<HTMLTextAreaElement | null>(null)
+
+onMounted(() => input.value?.focus())
+
+// An empty note is allowed: re-running unchanged is a legitimate thing to
+// want, and the reject flow has always permitted a reason-less rejection.
+const submit = () => emit('submit', note.value.trim())
+</script>
+
+<template>
+  <div class="note-form">
+    <textarea
+      ref="input"
+      v-model="note"
+      class="note-input"
+      :placeholder="placeholder"
+      @keydown.esc.stop="emit('cancel')"
+      @keydown.enter.meta.stop.prevent="submit"
+      @keydown.enter.ctrl.stop.prevent="submit"
+    ></textarea>
+    <slot />
+    <div class="note-actions">
+      <button type="button" class="cancel-btn" @click="emit('cancel')">取消</button>
+      <button
+        type="button"
+        class="submit-btn"
+        :class="tone"
+        :disabled="busy"
+        @click="submit"
+      >
+        {{ submitLabel }}
+      </button>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.note-form {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 11px;
+  padding: 12px;
+}
+.note-input {
+  width: 100%;
+  min-height: 68px;
+  resize: vertical;
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  padding: 9px 11px;
+  color: var(--text);
+  font-size: 12.5px;
+  line-height: 1.5;
+  outline: none;
+}
+.note-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 9px;
+  margin-top: 10px;
+}
+.cancel-btn {
+  padding: 7px 13px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  border-radius: 9px;
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.submit-btn {
+  padding: 7px 15px;
+  border: none;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.submit-btn.danger {
+  background: var(--c-danger);
+  color: var(--on-light, #fff);
+}
+.submit-btn.accent {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+}
+.submit-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+</style>

frontend/src/components/tickets/LinkedTicketCard.vue

@@ -0,0 +1,134 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { onBeforeUnmount, onMounted, ref, watch } from 'vue'
+import { useRouter } from 'vue-router'
+import { ticketService } from '@/services/tickets'
+import { useTicketSocket } from '@/composables/useTicketSocket'
+import TicketStatusBadge from './TicketStatusBadge.vue'
+import TicketAiStateChip from './TicketAiStateChip.vue'
+import type { Ticket } from '@/types/ticket'
+
+const props = defineProps<{ sessionId: string }>()
+const router = useRouter()
+const ticket = ref<Ticket | null>(null)
+
+async function load() {
+  ticket.value = props.sessionId
+    ? await ticketService.getTicketBySession(props.sessionId)
+    : null
+}
+
+useTicketSocket((event) => {
+  if (ticket.value && event.ticket_id === ticket.value.id) load()
+})
+
+// Gentle refresh keeps the card honest if the ticket was just created by the
+// chat AI mid-conversation.
+let timer: ReturnType<typeof setInterval> | null = null
+onMounted(() => {
+  load()
+  timer = setInterval(load, 20000)
+})
+onBeforeUnmount(() => {
+  if (timer) clearInterval(timer)
+})
+watch(() => props.sessionId, load)
+</script>
+
+<template>
+  <div v-if="ticket" class="linked-ticket-card">
+    <div class="card-header">
+      <svg viewBox="0 0 24 24" width="14" height="14" fill="none" stroke="var(--accent-ink)" stroke-width="1.8" stroke-linecap="round" stroke-linejoin="round">
+        <path d="M4 9a2 2 0 0 1 2-2h12a2 2 0 0 1 2 2 2 2 0 0 0 0 4 2 2 0 0 1-2 2H6a2 2 0 0 1-2-2 2 2 0 0 0 0-4z"></path>
+      </svg>
+      <span class="card-title">关联工单</span>
+    </div>
+    <div class="card-body">
+      <div class="chip-row">
+        <span class="ticket-number">{{ ticket.display_number }}</span>
+        <TicketStatusBadge :status="ticket.status" />
+      </div>
+      <div class="ticket-title">{{ ticket.title }}</div>
+      <TicketAiStateChip :state="ticket.ai_state" class="ai-line" />
+      <button class="view-btn" @click="router.push(`/tickets/${ticket.id}`)">
+        查看工单 →
+      </button>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.linked-ticket-card {
+  background: var(--surface);
+  border: 1px solid var(--accent-border);
+  border-radius: 13px;
+  overflow: hidden;
+}
+.card-header {
+  display: flex;
+  align-items: center;
+  gap: 7px;
+  padding: 11px 15px;
+  background: var(--accent-bg-08);
+  border-bottom: 1px solid var(--o07);
+}
+.card-title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-semibold);
+  font-size: 12.5px;
+  color: var(--accent-ink);
+  text-transform: uppercase;
+  letter-spacing: 0.04em;
+}
+.card-body {
+  padding: 15px;
+}
+.chip-row {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  margin-bottom: 9px;
+}
+.ticket-number {
+  font-family: var(--font-mono);
+  font-size: 12px;
+  color: var(--muted2);
+}
+.ticket-title {
+  font-size: 13.5px;
+  font-weight: var(--font-weight-semibold);
+  line-height: 1.4;
+  margin-bottom: 11px;
+  color: var(--text);
+}
+.ai-line {
+  margin-bottom: 14px;
+  display: inline-flex;
+}
+.view-btn {
+  width: 100%;
+  padding: 9px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-bold);
+  cursor: pointer;
+}
+</style>

frontend/src/components/tickets/TicketActivityFeed.vue

@@ -0,0 +1,274 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref } from 'vue'
+import { formatDistanceToNow } from 'date-fns'
+import { zhCN } from 'date-fns/locale'
+import type { TicketActivity } from '@/types/ticket'
+import { ticketInitials } from './ticketMeta'
+
+defineProps<{
+  activities: TicketActivity[]
+  canComment: boolean
+  isSaving: boolean
+  /** Delivery path to the customer exists — shows the "Send to customer" toggle. */
+  canMessageCustomer?: boolean
+}>()
+const emit = defineEmits<{ (e: 'comment', body: string, isInternal: boolean): void }>()
+
+const draft = ref('')
+const customerVisible = ref(false)
+
+function submit() {
+  if (!draft.value.trim()) return
+  emit('comment', draft.value, !customerVisible.value)
+  draft.value = ''
+  customerVisible.value = false
+}
+
+const timeAgo = (iso?: string | null) =>
+  iso ? formatDistanceToNow(new Date(iso), { addSuffix: true, locale: zhCN }) : ''
+
+function actorName(activity: TicketActivity): string {
+  if (activity.actor_name) return activity.actor_name
+  if (activity.actor_type === 'ai') return 'ReplyPier AI'
+  if (activity.actor_type === 'customer') return '客户'
+  return '系统'
+}
+
+function avatarText(activity: TicketActivity): string {
+  if (activity.actor_type === 'ai') return 'AI'
+  if (activity.actor_type === 'system') return '◇'
+  return ticketInitials(actorName(activity))
+}
+</script>
+
+<template>
+  <div class="activity-feed">
+    <div class="feed-header">动态</div>
+    <div class="feed-body">
+      <div v-if="!activities.length" class="feed-empty">暂无动态。</div>
+      <div v-for="activity in activities" :key="activity.id" class="feed-item">
+        <span
+          class="avatar"
+          :class="{ ai: activity.actor_type === 'ai', system: activity.actor_type === 'system' }"
+        >
+          {{ avatarText(activity) }}
+        </span>
+        <div class="item-main">
+          <div class="item-header">
+            <span class="author">{{ actorName(activity) }}</span>
+            <span v-if="activity.actor_type === 'ai'" class="ai-tag">AI</span>
+            <span
+              v-if="activity.activity_type === 'comment' && !activity.is_internal"
+              class="visible-tag"
+            >
+              已发送给客户
+            </span>
+            <span
+              v-if="activity.activity_type === 'customer_replied'
+                && activity.activity_metadata?.channel === 'email'"
+              class="visible-tag"
+            >
+              通过邮件回复
+            </span>
+            <span class="time">{{ timeAgo(activity.created_at) }}</span>
+          </div>
+          <div class="item-text" :class="{ muted: activity.actor_type === 'system' }">
+            {{ activity.body || activity.activity_type.replace(/_/g, ' ') }}
+          </div>
+        </div>
+      </div>
+    </div>
+    <div v-if="canComment" class="composer">
+      <textarea
+        v-model="draft"
+        class="composer-input"
+        :placeholder="customerVisible ? '回复客户…' : '添加内部备注…'"
+        @keydown.meta.enter="submit"
+        @keydown.ctrl.enter="submit"
+      ></textarea>
+      <div class="composer-actions">
+        <label v-if="canMessageCustomer" class="visibility-toggle">
+          <input v-model="customerVisible" type="checkbox" />
+          发送给客户
+        </label>
+        <span v-else class="no-customer-note">内部备注——未关联客户</span>
+        <button class="post-btn" :disabled="!draft.trim() || isSaving" @click="submit">
+          {{ isSaving ? '发布中…' : '评论' }}
+        </button>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.activity-feed {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 15px;
+  overflow: hidden;
+}
+.feed-header {
+  padding: 14px 20px;
+  border-bottom: 1px solid var(--o07);
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  letter-spacing: 0.09em;
+  text-transform: uppercase;
+  color: var(--faint);
+}
+.feed-body {
+  padding: 6px 20px;
+  max-height: 480px;
+  overflow-y: auto;
+}
+.feed-empty {
+  padding: 20px 0;
+  font-size: 13px;
+  color: var(--muted);
+}
+.feed-item {
+  display: flex;
+  gap: 12px;
+  padding: 13px 0;
+  border-bottom: 1px solid var(--o05);
+}
+.feed-item:last-child {
+  border-bottom: none;
+}
+.avatar {
+  width: 28px;
+  height: 28px;
+  border-radius: 50%;
+  background: var(--c-coral);
+  color: var(--on-accent);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 11px;
+  font-weight: var(--font-weight-bold);
+  flex-shrink: 0;
+}
+.avatar.ai {
+  border-radius: 8px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+}
+.avatar.system {
+  border-radius: 8px;
+  background: var(--o08);
+  color: var(--muted);
+}
+.item-main {
+  flex: 1;
+  min-width: 0;
+}
+.item-header {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 3px;
+}
+.author {
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--text2);
+}
+.ai-tag {
+  font-family: var(--font-mono);
+  font-size: 9.5px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--c-info);
+  background: color-mix(in srgb, var(--c-info) 14%, transparent);
+  padding: 1px 6px;
+  border-radius: 5px;
+}
+.visible-tag {
+  font-size: 10px;
+  color: var(--c-teal);
+  background: var(--teal-bg-10);
+  padding: 1px 7px;
+  border-radius: 5px;
+}
+.time {
+  margin-left: auto;
+  font-family: var(--font-mono);
+  font-size: 10.5px;
+  color: var(--faint);
+  white-space: nowrap;
+}
+.item-text {
+  font-size: 13px;
+  color: var(--text3);
+  line-height: 1.5;
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+.item-text.muted {
+  color: var(--muted);
+}
+.composer {
+  padding: 14px 20px;
+  border-top: 1px solid var(--o07);
+}
+.composer-input {
+  width: 100%;
+  min-height: 58px;
+  resize: vertical;
+  background: var(--bg2);
+  border: 1px solid var(--o08);
+  border-radius: 10px;
+  padding: 9px 12px;
+  color: var(--text);
+  font-size: 13px;
+  line-height: 1.5;
+  outline: none;
+}
+.composer-actions {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-top: 9px;
+}
+.visibility-toggle {
+  display: flex;
+  align-items: center;
+  gap: 7px;
+  font-size: 12px;
+  color: var(--muted);
+  cursor: pointer;
+}
+.no-customer-note {
+  font-size: 12px;
+  color: var(--faint);
+}
+.post-btn {
+  padding: 8px 16px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 9px;
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.post-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+</style>

frontend/src/components/tickets/TicketAiStateChip.vue

@@ -0,0 +1,55 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { TicketAiState } from '@/types/ticket'
+import { aiStateMeta } from './ticketMeta'
+
+const props = defineProps<{ state?: TicketAiState | null }>()
+const meta = computed(() => aiStateMeta(props.state))
+</script>
+
+<template>
+  <span class="ai-state" :style="{ '--chip-color': meta.color }">
+    <span class="dot" :class="{ pulse: meta.pulse }"></span>{{ meta.label }}
+  </span>
+</template>
+
+<style scoped>
+.ai-state {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  font-size: 12px;
+  font-weight: var(--font-weight-medium);
+  color: var(--chip-color);
+  white-space: nowrap;
+}
+.dot {
+  width: 7px;
+  height: 7px;
+  border-radius: 50%;
+  background: var(--chip-color);
+}
+.dot.pulse {
+  animation: ticket-pulse 1.4s ease-in-out infinite;
+}
+@keyframes ticket-pulse {
+  0%, 100% { opacity: 1; }
+  50% { opacity: 0.35; }
+}
+</style>

frontend/src/components/tickets/TicketApprovalBanner.vue

@@ -0,0 +1,296 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref } from 'vue'
+import type { InvestigationHypothesis, TicketProposal } from '@/types/ticket'
+import InvestigationNoteForm from './InvestigationNoteForm.vue'
+
+const props = defineProps<{
+  proposal: TicketProposal
+  hypotheses: InvestigationHypothesis[]
+  canApprove: boolean
+}>()
+
+const emit = defineEmits<{
+  (e: 'approve'): void
+  (e: 'reject', reason: string, reinvestigate: boolean): void
+}>()
+
+const isRejecting = ref(false)
+const reinvestigate = ref(true)
+const isSubmitting = ref(false)
+
+const bestHypothesis = computed(() => {
+  const validated = props.hypotheses.filter((h) => h.status === 'validated')
+  if (!validated.length) return null
+  return validated.reduce((a, b) => ((a.confidence ?? 0) >= (b.confidence ?? 0) ? a : b))
+})
+
+function jumpToHypothesis() {
+  if (!bestHypothesis.value) return
+  document
+    .getElementById(`hypothesis-${bestHypothesis.value.idx}`)
+    ?.scrollIntoView({ behavior: 'smooth', block: 'center' })
+}
+
+function approve() {
+  isSubmitting.value = true
+  emit('approve')
+}
+
+function submitReject(reason: string) {
+  isSubmitting.value = true
+  emit('reject', reason, reinvestigate.value)
+}
+</script>
+
+<template>
+  <div class="approval-banner" :class="proposal.status">
+    <!-- PENDING -->
+    <template v-if="proposal.status === 'pending'">
+      <div class="banner-head">
+        <font-awesome-icon :icon="['fas', 'hourglass-half']" class="banner-icon pending" />
+        <div>
+          <div class="banner-title">AI 建议的解决方案——等待你审批</div>
+          <div class="banner-sub">
+            批准后将解决工单，并把下方消息发送给客户。ReplyPier 不会执行任何基础设施变更，修复仍由你的团队完成。
+          </div>
+        </div>
+        <span v-if="proposal.confidence != null" class="confidence-chip mono">
+          {{ proposal.confidence.toFixed(2) }}
+        </span>
+      </div>
+
+      <div class="proposal-body">
+        <div class="block-label">建议解决方案</div>
+        <p class="proposal-text">{{ proposal.summary }}</p>
+        <template v-if="proposal.customer_message">
+          <div class="block-label">给客户的消息</div>
+          <p class="proposal-text customer">{{ proposal.customer_message }}</p>
+        </template>
+        <button v-if="bestHypothesis" class="reasoning-link" @click="jumpToHypothesis">
+          推理：H{{ bestHypothesis.idx }} · 已验证
+          <template v-if="bestHypothesis.confidence != null">
+            · 置信度 {{ bestHypothesis.confidence.toFixed(2) }}
+          </template>
+          <font-awesome-icon :icon="['fas', 'arrow-down']" />
+        </button>
+      </div>
+
+      <div v-if="canApprove" class="banner-actions">
+        <template v-if="!isRejecting">
+          <button class="reject-btn" :disabled="isSubmitting" @click="isRejecting = true">
+            拒绝…
+          </button>
+          <button class="approve-btn" :disabled="isSubmitting" @click="approve">
+            <font-awesome-icon :icon="['fas', 'check']" />
+            批准并解决
+          </button>
+        </template>
+        <InvestigationNoteForm
+          v-else
+          placeholder="哪里不对？你的备注会指导下一轮调查…"
+          submit-label="拒绝方案"
+          tone="danger"
+          :busy="isSubmitting"
+          @cancel="isRejecting = false"
+          @submit="submitReject"
+        >
+          <label class="reinvestigate-row">
+            <input v-model="reinvestigate" type="checkbox" />
+            根据此反馈重新调查
+          </label>
+        </InvestigationNoteForm>
+      </div>
+      <div v-else class="banner-sub">
+        你没有审批工单上 AI 操作的权限。
+      </div>
+    </template>
+
+    <!-- DECIDED -->
+    <template v-else-if="proposal.status === 'approved'">
+      <div class="banner-head">
+        <font-awesome-icon :icon="['fas', 'circle-check']" class="banner-icon approved" />
+        <div>
+          <div class="banner-title">方案已批准</div>
+          <div class="banner-sub">
+            <template v-if="proposal.decided_by_name">由 {{ proposal.decided_by_name }} 批准——</template>
+            工单已解决并已通知客户。任何基础设施变更都由你的团队执行，而非 ReplyPier。
+          </div>
+        </div>
+      </div>
+    </template>
+
+    <template v-else-if="proposal.status === 'rejected'">
+      <div class="banner-head">
+        <font-awesome-icon :icon="['fas', 'circle-xmark']" class="banner-icon rejected" />
+        <div>
+          <div class="banner-title">方案已拒绝</div>
+          <div class="banner-sub">
+            <template v-if="proposal.decided_by_name">由 {{ proposal.decided_by_name }} 拒绝。</template>
+            <template v-if="proposal.reject_reason">“{{ proposal.reject_reason }}”</template>
+          </div>
+        </div>
+      </div>
+    </template>
+  </div>
+</template>
+
+<style scoped>
+.approval-banner {
+  border-radius: 14px;
+  padding: 16px 18px;
+  border: 1.5px solid var(--c-warn);
+  background: color-mix(in srgb, var(--c-warn) 8%, transparent);
+}
+.approval-banner.approved {
+  border-color: var(--c-positive);
+  background: color-mix(in srgb, var(--c-positive) 8%, transparent);
+}
+.approval-banner.rejected {
+  border-color: var(--o10);
+  background: var(--surface);
+}
+.banner-head {
+  display: flex;
+  align-items: flex-start;
+  gap: 11px;
+}
+.banner-icon {
+  font-size: 17px;
+  line-height: 1.3;
+  flex-shrink: 0;
+  margin-top: 1px;
+}
+/* Status colour comes from the design tokens so both themes stay in step —
+   an emoji glyph can't follow the palette. */
+.banner-icon.pending {
+  color: var(--c-warn);
+}
+.banner-icon.approved {
+  color: var(--c-positive);
+}
+.banner-icon.rejected {
+  color: var(--c-danger);
+}
+.banner-title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-bold);
+  font-size: 14.5px;
+  color: var(--text);
+}
+.banner-sub {
+  margin-top: 3px;
+  font-size: 12px;
+  color: var(--muted);
+  line-height: 1.5;
+}
+.confidence-chip {
+  margin-left: auto;
+  font-size: 11px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--c-warn);
+  background: color-mix(in srgb, var(--c-warn) 14%, transparent);
+  padding: 3px 9px;
+  border-radius: 20px;
+  flex-shrink: 0;
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.proposal-body {
+  margin-top: 13px;
+}
+.block-label {
+  font-family: var(--font-mono);
+  font-size: 10px;
+  letter-spacing: 0.09em;
+  text-transform: uppercase;
+  color: var(--faint);
+  margin: 10px 0 5px;
+}
+.proposal-text {
+  margin: 0;
+  font-size: 13px;
+  line-height: 1.6;
+  color: var(--text);
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+.proposal-text.customer {
+  color: var(--text3);
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 10px;
+  padding: 10px 12px;
+}
+.reasoning-link {
+  margin-top: 11px;
+  font-family: var(--font-mono);
+  font-size: 11px;
+  color: var(--c-info);
+  background: color-mix(in srgb, var(--c-info) 10%, transparent);
+  border: none;
+  padding: 5px 10px;
+  border-radius: 8px;
+  cursor: pointer;
+}
+.banner-actions {
+  margin-top: 14px;
+}
+.banner-actions > .approve-btn,
+.banner-actions > .reject-btn {
+  margin-right: 0;
+}
+.approve-btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 9px 17px;
+  background: var(--c-positive);
+  color: var(--on-light, #04140d);
+  border: none;
+  border-radius: 10px;
+  font-size: 13px;
+  font-weight: var(--font-weight-bold);
+  cursor: pointer;
+}
+.reject-btn {
+  padding: 9px 15px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  color: var(--text3);
+  border-radius: 10px;
+  font-size: 13px;
+  cursor: pointer;
+  margin-right: 9px;
+}
+.approve-btn:disabled,
+.reject-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.reinvestigate-row {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-top: 9px;
+  font-size: 12px;
+  color: var(--text3);
+  cursor: pointer;
+}
+</style>

frontend/src/components/tickets/TicketConnectorsSection.vue

@@ -0,0 +1,718 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { onMounted, reactive, ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { mcpService } from '@/services/mcp'
+import type { MCPTool, MCPToolReferences, MCPTransportType } from '@/types/mcp'
+import {
+  CONNECTOR_GUIDANCE_EXAMPLE,
+  CONNECTOR_GUIDANCE_HINT,
+  CONNECTOR_GUIDANCE_LABEL,
+  DEFAULT_MCP_TIMEOUT,
+  SECRET_MASK,
+  clampMCPTimeout,
+  linesToRecord,
+  recordToLines,
+} from '@/utils/mcp'
+import GuidanceTextarea from '@/components/common/GuidanceTextarea.vue'
+import grafanaLogo from '@/assets/grafana-logo.svg'
+import elasticsearchLogo from '@/assets/elasticsearch-logo.svg'
+import sentryLogo from '@/assets/sentry-logo.svg'
+import cloudwatchLogo from '@/assets/cloudwatch-logo.svg'
+
+const props = defineProps<{ selectedIds: number[] }>()
+const emit = defineEmits<{ (e: 'update:selected-ids', ids: number[]): void }>()
+
+const connectors = ref<MCPTool[]>([])
+const isLoading = ref(true)
+const loadError = ref<string | null>(null)
+const isSaving = ref(false)
+const showForm = ref(false)
+// Which connector the form is editing, or null when it is creating one.
+const editingId = ref<number | null>(null)
+const deleteTarget = ref<MCPTool | null>(null)
+const deleteRefs = ref<MCPToolReferences | null>(null)
+const isDeleting = ref(false)
+
+// One-click starting points for the common observability platforms. All
+// values are placeholders the user edits — any other platform with an MCP
+// server works through the Custom tile.
+const PRESETS = [
+  {
+    key: 'grafana',
+    name: 'Grafana',
+    logo: grafanaLogo,
+    desc: '通过 Grafana 数据源查询 Loki、Prometheus、Elastic 与 CloudWatch',
+    transport: 'http' as MCPTransportType,
+    url: 'http://your-mcp-grafana-host:8000/mcp',
+    envLines: '',
+    headerLines: 'Authorization=Bearer <grafana-service-account-token>',
+    command: '',
+    args: '',
+  },
+  {
+    // Elastic's own MCP endpoint, served by Kibana. The old
+    // @elastic/mcp-server-elasticsearch npm package is deprecated and its last
+    // published version is the deprecated one, so npx would install a dead
+    // package. The API key needs the feature_agentBuilder.read privilege or
+    // Kibana answers 403. Self-hosters below 9.2 can run Elastic's Docker
+    // image in http mode and point this at their own host instead.
+    key: 'elasticsearch',
+    name: 'Elasticsearch',
+    logo: elasticsearchLogo,
+    desc: '通过 Agent Builder 查询索引、映射与日志（Elastic 9.2+ 或 Serverless）',
+    transport: 'http' as MCPTransportType,
+    url: 'https://your-kibana-host/api/agent_builder/mcp',
+    headerLines: 'Authorization=ApiKey <api-key>',
+    command: '',
+    args: '',
+    envLines: '',
+  },
+  {
+    key: 'sentry',
+    name: 'Sentry',
+    logo: sentryLogo,
+    desc: '错误、问题与链路追踪',
+    transport: 'http' as MCPTransportType,
+    url: 'https://mcp.sentry.dev/mcp',
+    headerLines: 'Authorization=Bearer <sentry-token>',
+    command: '',
+    args: '',
+    envLines: '',
+  },
+  {
+    key: 'cloudwatch',
+    name: 'CloudWatch',
+    logo: cloudwatchLogo,
+    desc: 'AWS 日志、指标与告警',
+    transport: 'stdio' as MCPTransportType,
+    url: '',
+    headerLines: '',
+    command: 'uvx',
+    args: 'awslabs.cloudwatch-mcp-server@latest',
+    envLines: 'AWS_ACCESS_KEY_ID=<key>\nAWS_SECRET_ACCESS_KEY=<secret>\nAWS_REGION=us-east-1',
+  },
+]
+
+const form = reactive({
+  name: '',
+  description: '',
+  transport: 'http' as MCPTransportType,
+  url: '',
+  headerLines: '',
+  command: '',
+  args: '',
+  envLines: '',
+  timeout: DEFAULT_MCP_TIMEOUT,
+  usageGuidance: '',
+})
+
+function applyPreset(preset: (typeof PRESETS)[0] | null) {
+  Object.assign(form, {
+    name: preset?.name || '',
+    description: preset?.desc || '',
+    transport: preset?.transport || 'http',
+    url: preset?.url || '',
+    headerLines: preset?.headerLines || '',
+    command: preset?.command || '',
+    args: preset?.args || '',
+    envLines: preset?.envLines || '',
+    timeout: DEFAULT_MCP_TIMEOUT,
+    // Never seeded from the preset: its `desc` is a one-line marketing
+    // subtitle, and shipping that as prompt text is the exact failure this
+    // field exists to fix.
+    usageGuidance: '',
+  })
+  editingId.value = null
+  showForm.value = true
+}
+
+/** Load an existing connector into the same form. Secret values arrive
+ * masked; leaving them alone keeps the stored credential. */
+function startEdit(connector: MCPTool) {
+  Object.assign(form, {
+    name: connector.name,
+    description: connector.description || '',
+    transport: connector.transport_type,
+    url: connector.url || '',
+    headerLines: recordToLines(connector.headers),
+    command: connector.command || '',
+    args: (connector.args || []).join(' '),
+    envLines: recordToLines(connector.env_vars),
+    timeout: connector.timeout ?? DEFAULT_MCP_TIMEOUT,
+    usageGuidance: connector.usage_guidance || '',
+  })
+  editingId.value = connector.id
+  showForm.value = true
+}
+
+async function fetchConnectors() {
+  isLoading.value = true
+  try {
+    connectors.value = await mcpService.getOrganizationMCPTools(false)
+    loadError.value = null
+  } catch (err: any) {
+    loadError.value =
+      err.response?.data?.detail || '加载连接器失败——当前套餐可能不支持 MCP 工具。'
+  } finally {
+    isLoading.value = false
+  }
+}
+
+/** The form's fields as an API payload. Fields belonging to the other
+ * transport are cleared so a switched connector carries no stale command or
+ * URL alongside its new one. */
+function formPayload() {
+  const isRemote = form.transport !== 'stdio'
+  return {
+    name: form.name.trim(),
+    // Sent even when empty: an omitted key cannot clear a stored description.
+    description: form.description.trim(),
+    transport_type: form.transport,
+    enabled: true,
+    url: isRemote ? form.url.trim() : '',
+    headers: isRemote ? linesToRecord(form.headerLines) : {},
+    command: isRemote ? '' : form.command.trim(),
+    args: isRemote ? [] : form.args.trim().split(/\s+/).filter(Boolean),
+    env_vars: isRemote ? {} : linesToRecord(form.envLines),
+    timeout: clampMCPTimeout(form.timeout),
+    usage_guidance: form.usageGuidance.trim() || null,
+  }
+}
+
+async function saveConnector() {
+  if (!form.name.trim()) return
+  isSaving.value = true
+  try {
+    if (editingId.value !== null) {
+      const updated = await mcpService.updateMCPTool(editingId.value, formPayload())
+      await fetchConnectors()
+      showForm.value = false
+      editingId.value = null
+      toast.success(`${updated.name} 已更新`)
+      return
+    }
+    const created = await mcpService.createMCPTool(formPayload())
+    await fetchConnectors()
+    // New investigation connectors are opted in immediately.
+    emit('update:selected-ids', [...props.selectedIds, created.id])
+    showForm.value = false
+    toast.success(`${created.name} 已连接`)
+  } catch (err: any) {
+    const fallback = editingId.value !== null
+      ? '更新连接器失败'
+      : '创建连接器失败'
+    toast.error(err.response?.data?.detail || fallback)
+  } finally {
+    isSaving.value = false
+  }
+}
+
+function cancelForm() {
+  showForm.value = false
+  editingId.value = null
+}
+
+/** Ask what points at the connector before offering to delete it, so the
+ * confirmation can name what it is about to break. */
+async function requestDelete(connector: MCPTool) {
+  deleteTarget.value = connector
+  deleteRefs.value = null
+  try {
+    deleteRefs.value = await mcpService.getMCPToolReferences(connector.id)
+  } catch {
+    // Non-fatal — confirm without the reference list rather than blocking.
+  }
+}
+
+async function deleteConnector() {
+  const target = deleteTarget.value
+  if (!target) return
+  isDeleting.value = true
+  try {
+    await mcpService.deleteMCPTool(target.id)
+    if (editingId.value === target.id) cancelForm()
+    await fetchConnectors()
+    // The API drops the id from the org's selection itself; mirror that
+    // locally only when this connector was actually selected, so deleting an
+    // unselected one costs no settings write.
+    if (props.selectedIds.includes(target.id)) {
+      emit('update:selected-ids', props.selectedIds.filter((id) => id !== target.id))
+    }
+    deleteTarget.value = null
+    toast.success(`${target.name} 已删除`)
+  } catch (err: any) {
+    toast.error(err.response?.data?.detail || '删除连接器失败')
+  } finally {
+    isDeleting.value = false
+  }
+}
+
+function toggleSelected(id: number, checked: boolean) {
+  const next = checked
+    ? [...props.selectedIds, id]
+    : props.selectedIds.filter((existing) => existing !== id)
+  emit('update:selected-ids', next)
+}
+
+onMounted(fetchConnectors)
+</script>
+
+<template>
+  <div class="connectors">
+    <div class="preset-grid">
+      <button
+        v-for="preset in PRESETS"
+        :key="preset.key"
+        class="preset-tile"
+        @click="applyPreset(preset)"
+      >
+        <img :src="preset.logo" :alt="`${preset.name} 标志`" class="preset-logo" />
+        <span class="preset-name">{{ preset.name }}</span>
+        <span class="preset-desc">{{ preset.desc }}</span>
+      </button>
+      <button class="preset-tile custom" @click="applyPreset(null)">
+        <span class="preset-icon"><font-awesome-icon :icon="['fas', 'plus']" /></span>
+        <span class="preset-name">添加 MCP 连接器</span>
+        <span class="preset-desc">任何提供 MCP 服务器的平台——Splunk、Datadog、New Relic 或自建服务</span>
+      </button>
+    </div>
+
+    <div v-if="showForm" class="create-form">
+      <div v-if="editingId !== null" class="form-title">正在编辑 {{ form.name || '连接器' }}</div>
+      <div class="form-grid">
+        <label class="form-field">
+          <span class="field-label">名称</span>
+          <input v-model="form.name" class="field-input" placeholder="Grafana 生产环境" />
+        </label>
+        <label class="form-field">
+          <span class="field-label">传输方式</span>
+          <select v-model="form.transport" class="field-input">
+            <option value="http">HTTP（流式）</option>
+            <option value="sse">SSE</option>
+            <option value="stdio">STDIO（本地命令）</option>
+          </select>
+        </label>
+        <template v-if="form.transport !== 'stdio'">
+          <label class="form-field wide">
+            <span class="field-label">服务器 URL</span>
+            <input v-model="form.url" class="field-input mono" placeholder="https://host/mcp" />
+          </label>
+          <label class="form-field wide">
+            <span class="field-label">请求头（每行一条，KEY=value）</span>
+            <textarea v-model="form.headerLines" class="field-input mono" rows="2"></textarea>
+            <span v-if="editingId !== null" class="field-note">
+              已保存的值显示为 {{ SECRET_MASK }}——保持不变即可沿用现有凭据。
+            </span>
+          </label>
+        </template>
+        <template v-else>
+          <label class="form-field">
+            <span class="field-label">命令</span>
+            <input v-model="form.command" class="field-input mono" placeholder="npx" />
+          </label>
+          <label class="form-field">
+            <span class="field-label">参数</span>
+            <input v-model="form.args" class="field-input mono" placeholder="-y @elastic/mcp-server-elasticsearch" />
+          </label>
+          <label class="form-field wide">
+            <span class="field-label">环境变量（每行一条，KEY=value）</span>
+            <textarea v-model="form.envLines" class="field-input mono" rows="3"></textarea>
+            <span v-if="editingId !== null" class="field-note">
+              已保存的值显示为 {{ SECRET_MASK }}——保持不变即可沿用现有凭据。
+            </span>
+          </label>
+        </template>
+        <label class="form-field">
+          <span class="field-label">超时（秒）</span>
+          <input
+            v-model.number="form.timeout"
+            type="number"
+            min="1"
+            max="300"
+            class="field-input"
+          />
+          <span class="field-note">握手与单次调用上限。首次启动较慢时可调大。</span>
+        </label>
+        <div class="form-field wide">
+          <GuidanceTextarea
+            v-model="form.usageGuidance"
+            :label="CONNECTOR_GUIDANCE_LABEL"
+            :hint="CONNECTOR_GUIDANCE_HINT"
+            :example="CONNECTOR_GUIDANCE_EXAMPLE"
+            :rows="5"
+          />
+        </div>
+      </div>
+      <div class="form-actions">
+        <button class="cancel-btn" @click="cancelForm">取消</button>
+        <button class="connect-btn" :disabled="isSaving || !form.name.trim()" @click="saveConnector">
+          <template v-if="editingId !== null">{{ isSaving ? '保存中…' : '保存更改' }}</template>
+          <template v-else>{{ isSaving ? '连接中…' : '连接' }}</template>
+        </button>
+      </div>
+    </div>
+
+    <div v-if="isLoading" class="state-note">加载连接器…</div>
+    <div v-else-if="loadError" class="state-note">{{ loadError }}</div>
+    <div v-else-if="connectors.length" class="connector-list">
+      <div v-for="connector in connectors" :key="connector.id" class="connector-row">
+        <label class="connector-select">
+          <input
+            type="checkbox"
+            :checked="selectedIds.includes(connector.id)"
+            :disabled="!connector.enabled"
+            @change="toggleSelected(connector.id, ($event.target as HTMLInputElement).checked)"
+          />
+          <div class="connector-info">
+            <div class="connector-name">
+              {{ connector.name }}
+              <span class="transport-tag mono">{{ connector.transport_type }}</span>
+              <span v-if="!connector.enabled" class="disabled-tag mono">已禁用</span>
+              <span v-if="connector.usage_guidance" class="guided-tag mono" title="AI 已为此数据源配置指导">已配置指导</span>
+            </div>
+            <div class="connector-sub mono">
+              {{ connector.url || [connector.command, ...(connector.args || [])].join(' ') }}
+            </div>
+          </div>
+          <span class="use-label">用于调查</span>
+        </label>
+        <div class="row-actions">
+          <button class="row-btn" @click="startEdit(connector)">编辑</button>
+          <button class="row-btn danger" @click="requestDelete(connector)">删除</button>
+        </div>
+      </div>
+    </div>
+    <div v-else class="state-note">
+      暂无连接器——请在上方连接一个，AI 才能从你的日志和指标中收集证据。
+    </div>
+
+    <div v-if="deleteTarget" class="confirm-overlay" @click.self="deleteTarget = null">
+      <div class="confirm-box">
+        <h4 class="confirm-title">删除 {{ deleteTarget.name }}？</h4>
+        <p class="confirm-text">
+          其保存的凭据会一并删除，且无法恢复。
+        </p>
+        <ul v-if="deleteRefs && (deleteRefs.agents.length || deleteRefs.used_in_investigations)" class="confirm-refs">
+          <li v-if="deleteRefs.used_in_investigations">
+            它已被选用于调查——删除后将取消选择。
+          </li>
+          <li v-if="deleteRefs.agents.length">
+            已关联到 {{ deleteRefs.agents.join(', ') }}——该关联将被移除。
+          </li>
+        </ul>
+        <div class="form-actions">
+          <button class="cancel-btn" @click="deleteTarget = null">取消</button>
+          <button class="danger-btn" :disabled="isDeleting" @click="deleteConnector">
+            {{ isDeleting ? '删除中…' : '删除连接器' }}
+          </button>
+        </div>
+      </div>
+    </div>
+
+    <div class="lock-note">
+      <font-awesome-icon :icon="['fas', 'lock']" />
+      只读——连接器仅挂载到<strong>调查智能体</strong>，绝不用在面向客户的聊天智能体上。
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.connectors {
+  display: flex;
+  flex-direction: column;
+  gap: 14px;
+}
+.preset-grid {
+  display: grid;
+  grid-template-columns: repeat(auto-fill, minmax(170px, 1fr));
+  gap: 10px;
+}
+.preset-tile {
+  display: flex;
+  flex-direction: column;
+  align-items: flex-start;
+  gap: 5px;
+  padding: 13px 14px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 12px;
+  cursor: pointer;
+  text-align: left;
+  transition: border-color 0.15s;
+}
+.preset-tile:hover {
+  border-color: var(--accent-ink);
+}
+.preset-tile.custom {
+  border-style: dashed;
+}
+.preset-logo {
+  width: 22px;
+  height: 22px;
+  object-fit: contain;
+}
+.preset-icon {
+  width: 22px;
+  height: 22px;
+  display: flex;
+  align-items: center;
+  font-size: 16px;
+  color: var(--muted);
+}
+.preset-name {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-semibold);
+  font-size: 13px;
+  color: var(--text);
+}
+.preset-desc {
+  font-size: 10.5px;
+  line-height: 1.4;
+  color: var(--faint);
+}
+.create-form {
+  background: var(--surface);
+  border: 1px solid var(--o10);
+  border-radius: 13px;
+  padding: 15px 16px;
+}
+.form-grid {
+  display: grid;
+  grid-template-columns: 1fr 1fr;
+  gap: 11px;
+}
+.form-field {
+  display: flex;
+  flex-direction: column;
+  gap: 5px;
+}
+.form-field.wide {
+  grid-column: 1 / -1;
+}
+.field-label {
+  font-size: 11px;
+  color: var(--faint);
+}
+.field-note {
+  font-size: 11px;
+  color: var(--muted2);
+  line-height: 1.45;
+}
+.field-input {
+  padding: 8px 11px;
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  color: var(--text);
+  font-size: 12.5px;
+  outline: none;
+  resize: vertical;
+}
+.mono {
+  font-family: var(--font-mono);
+  font-size: 11.5px;
+}
+.form-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 9px;
+  margin-top: 12px;
+}
+.cancel-btn {
+  padding: 7px 13px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  border-radius: 9px;
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.connect-btn {
+  padding: 7px 16px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.connect-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.state-note {
+  font-size: 12.5px;
+  color: var(--muted);
+  padding: 12px 14px;
+  background: var(--surface);
+  border: 1px solid var(--o07);
+  border-radius: 11px;
+}
+.connector-list {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+.connector-row {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 11px 14px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 11px;
+}
+.connector-select {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  flex: 1;
+  min-width: 0;
+  cursor: pointer;
+}
+.row-actions {
+  display: flex;
+  gap: 6px;
+  flex-shrink: 0;
+}
+.row-btn {
+  padding: 5px 11px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  border-radius: 8px;
+  color: var(--muted);
+  font-size: 11.5px;
+  cursor: pointer;
+}
+.row-btn:hover {
+  color: var(--text);
+}
+.row-btn.danger:hover {
+  color: var(--c-danger);
+  border-color: var(--c-danger);
+}
+.form-title {
+  font-size: 12px;
+  color: var(--muted);
+  margin-bottom: 11px;
+}
+.confirm-overlay {
+  position: fixed;
+  inset: 0;
+  z-index: var(--z-modal);
+  background: var(--scrim);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  padding: 20px;
+}
+.confirm-box {
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: 13px;
+  padding: 18px 20px;
+  max-width: 420px;
+  width: 100%;
+}
+.confirm-title {
+  font-family: var(--font-display);
+  font-size: 15px;
+  color: var(--text);
+  margin: 0 0 8px;
+}
+.confirm-text {
+  font-size: 12.5px;
+  color: var(--muted);
+  line-height: 1.5;
+  margin: 0;
+}
+.confirm-refs {
+  margin: 10px 0 0;
+  padding-left: 18px;
+  font-size: 12px;
+  color: var(--muted2);
+  line-height: 1.6;
+}
+.danger-btn {
+  padding: 7px 16px;
+  background: var(--c-danger);
+  color: var(--on-dark);
+  border: none;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.danger-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.connector-info {
+  flex: 1;
+  min-width: 0;
+}
+.connector-name {
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--text);
+  display: flex;
+  align-items: center;
+  gap: 8px;
+}
+.transport-tag {
+  font-size: 9.5px;
+  color: var(--c-teal);
+  background: var(--teal-bg-10);
+  padding: 1px 7px;
+  border-radius: 6px;
+  text-transform: uppercase;
+}
+.disabled-tag,
+.guided-tag {
+  font-size: 9.5px;
+  background: var(--o05);
+  padding: 1px 7px;
+  border-radius: 6px;
+}
+.disabled-tag {
+  color: var(--faint);
+}
+.guided-tag {
+  color: var(--muted);
+}
+.connector-sub {
+  font-size: 10.5px;
+  color: var(--faint);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+  margin-top: 2px;
+}
+.use-label {
+  font-size: 11px;
+  color: var(--muted2);
+  flex-shrink: 0;
+}
+.lock-note {
+  font-size: 11.5px;
+  color: var(--muted);
+  line-height: 1.5;
+}
+</style>

frontend/src/components/tickets/TicketCreateModal.vue

@@ -0,0 +1,425 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { onBeforeUnmount, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+import { ticketService } from '@/services/tickets'
+import { peopleService } from '@/services/people'
+import type { PersonListItem } from '@/types/people'
+import type { TicketDetail, TicketPriority } from '@/types/ticket'
+import { PRIORITIES, priorityMeta } from './ticketMeta'
+
+const props = defineProps<{
+  open: boolean
+  // Present when creating from a conversation: enables the AI-drafted prefill.
+  sessionId?: string | null
+  sessionLabel?: string | null
+}>()
+
+const emit = defineEmits<{
+  (e: 'close'): void
+  (e: 'created', detail: TicketDetail): void
+}>()
+
+const title = ref('')
+const description = ref('')
+const priority = ref<TicketPriority>('medium')
+const fromConversation = ref(false)
+const isDrafting = ref(false)
+const isSubmitting = ref(false)
+
+// Manual tickets have no conversation to deliver through — collecting an
+// email gives notifications a direct-email path. Suggestions come from the
+// org's identified People.
+const customerEmail = ref('')
+const customerName = ref('')
+const customerSuggestions = ref<PersonListItem[]>([])
+let suggestTimer: ReturnType<typeof setTimeout> | null = null
+
+watch(customerEmail, (query) => {
+  if (suggestTimer) clearTimeout(suggestTimer)
+  const term = query.trim()
+  if (term.length < 2) {
+    customerSuggestions.value = []
+    return
+  }
+  const matched = customerSuggestions.value.find((p) => p.email === term)
+  if (matched && !customerName.value) customerName.value = matched.name || ''
+  suggestTimer = setTimeout(async () => {
+    try {
+      const response = await peopleService.listPeople({ search: term, page_size: 8 })
+      customerSuggestions.value = response.items.filter((p) => p.email)
+    } catch {
+      customerSuggestions.value = []
+    }
+  }, 300)
+})
+
+onBeforeUnmount(() => {
+  if (suggestTimer) clearTimeout(suggestTimer)
+})
+
+watch(
+  () => props.open,
+  (open) => {
+    if (open) {
+      title.value = ''
+      description.value = ''
+      priority.value = 'medium'
+      fromConversation.value = false
+      customerEmail.value = ''
+      customerName.value = ''
+      customerSuggestions.value = []
+      if (props.sessionId) useConversationDraft()
+    }
+  },
+)
+
+async function useConversationDraft() {
+  if (!props.sessionId) return
+  fromConversation.value = true
+  isDrafting.value = true
+  try {
+    const draft = await ticketService.draftFromSession(props.sessionId)
+    if (!title.value) title.value = draft.title
+    if (!description.value) description.value = draft.description
+  } catch {
+    // Draft is best-effort; the form still works blank.
+  } finally {
+    isDrafting.value = false
+  }
+}
+
+async function submit() {
+  if (!title.value.trim() || isSubmitting.value) return
+  isSubmitting.value = true
+  try {
+    const linkSession = fromConversation.value && props.sessionId
+    const detail = await ticketService.createTicket({
+      title: title.value.trim(),
+      description: description.value.trim() || undefined,
+      priority: priority.value,
+      session_id: linkSession ? props.sessionId! : undefined,
+      customer_email: !linkSession ? customerEmail.value.trim() || undefined : undefined,
+      customer_name: !linkSession ? customerName.value.trim() || undefined : undefined,
+    })
+    toast.success(`工单 ${detail.ticket.display_number} 已创建`)
+    emit('created', detail)
+    emit('close')
+  } catch (e: any) {
+    toast.error(e?.message || '创建工单失败')
+  } finally {
+    isSubmitting.value = false
+  }
+}
+</script>
+
+<template>
+  <Teleport to="body">
+    <div v-if="open" class="modal-overlay" @click="emit('close')">
+      <div class="modal" @click.stop>
+        <div class="modal-header">
+          <div class="modal-title">新建工单</div>
+          <button class="close-btn" @click="emit('close')">×</button>
+        </div>
+        <div class="modal-body">
+          <div v-if="sessionId" class="source-toggle">
+            <button
+              class="source-option"
+              :class="{ active: !fromConversation }"
+              @click="fromConversation = false"
+            >
+              空白
+            </button>
+            <button
+              class="source-option"
+              :class="{ active: fromConversation }"
+              @click="useConversationDraft"
+            >
+              来自会话
+            </button>
+          </div>
+
+          <div v-if="fromConversation" class="draft-note">
+            <span class="draft-glyph">✎</span>
+            <span v-if="isDrafting">正在根据会话生成草稿…</span>
+            <span v-else>
+              已根据
+              <span class="mono">{{ sessionLabel || '该会话' }}</span>
+              生成草稿——可随意修改。
+            </span>
+          </div>
+
+          <label class="field-label">主题</label>
+          <input
+            v-model="title"
+            class="field-input"
+            placeholder="简要描述问题…"
+            maxlength="500"
+          />
+
+          <label class="field-label">描述</label>
+          <textarea
+            v-model="description"
+            class="field-textarea"
+            placeholder="发生了什么？请说明报错、对客户的影响和复现步骤…"
+          ></textarea>
+
+          <template v-if="!fromConversation">
+            <label class="field-label">客户邮箱 <span class="optional">（选填，用于通知客户）</span></label>
+            <input
+              v-model="customerEmail"
+              class="field-input"
+              type="email"
+              list="ticket-customer-suggestions"
+              placeholder="customer@company.com"
+              maxlength="320"
+            />
+            <datalist id="ticket-customer-suggestions">
+              <option
+                v-for="person in customerSuggestions"
+                :key="person.id"
+                :value="person.email || ''"
+              >
+                {{ person.name || person.email }}
+              </option>
+            </datalist>
+
+            <template v-if="customerEmail.trim()">
+              <label class="field-label">客户名称 <span class="optional">（选填）</span></label>
+              <input
+                v-model="customerName"
+                class="field-input"
+                placeholder="Jane Doe"
+                maxlength="200"
+              />
+            </template>
+          </template>
+
+          <label class="field-label">优先级</label>
+          <div class="priority-pills">
+            <button
+              v-for="p in PRIORITIES"
+              :key="p"
+              class="priority-pill"
+              :class="{ active: priority === p }"
+              :style="{ '--pill-color': priorityMeta(p).color }"
+              @click="priority = p"
+            >
+              <span class="dot"></span>{{ priorityMeta(p).label }}
+            </button>
+          </div>
+        </div>
+        <div class="modal-footer">
+          <button class="btn-secondary" @click="emit('close')">取消</button>
+          <button class="btn-primary" :disabled="!title.trim() || isSubmitting" @click="submit">
+            {{ isSubmitting ? '创建中…' : '创建工单' }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </Teleport>
+</template>
+
+<style scoped>
+.modal-overlay {
+  position: fixed;
+  inset: 0;
+  z-index: 100;
+  background: var(--scrim, rgba(4, 5, 8, 0.62));
+  backdrop-filter: blur(6px);
+  display: flex;
+  align-items: flex-start;
+  justify-content: center;
+  padding: 8vh 20px 20px;
+}
+.modal {
+  width: 560px;
+  max-width: 100%;
+  background: var(--bg2);
+  border: 1px solid var(--o12);
+  border-radius: 18px;
+  overflow: hidden;
+}
+.modal-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 18px 22px;
+  border-bottom: 1px solid var(--o07);
+}
+.modal-title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-bold);
+  font-size: 17px;
+  color: var(--text);
+}
+.close-btn {
+  width: 30px;
+  height: 30px;
+  border-radius: 8px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  cursor: pointer;
+  font-size: 16px;
+}
+.modal-body {
+  padding: 22px;
+}
+.source-toggle {
+  display: flex;
+  gap: 5px;
+  padding: 3px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 10px;
+  margin-bottom: 18px;
+}
+.source-option {
+  flex: 1;
+  padding: 8px;
+  border: none;
+  border-radius: 7px;
+  font-size: 12.5px;
+  cursor: pointer;
+  background: transparent;
+  color: var(--muted);
+}
+.source-option.active {
+  background: var(--o08);
+  color: var(--text);
+  font-weight: var(--font-weight-semibold);
+}
+.draft-note {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  padding: 11px 13px;
+  background: var(--accent-bg-08);
+  border: 1px solid var(--accent-border);
+  border-radius: 11px;
+  margin-bottom: 16px;
+  font-size: 12px;
+  color: var(--text3);
+  line-height: 1.4;
+}
+.draft-glyph {
+  width: 22px;
+  height: 22px;
+  flex-shrink: 0;
+  border-radius: 6px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 12px;
+}
+.mono {
+  font-family: var(--font-mono);
+  color: var(--text);
+}
+.field-label {
+  display: block;
+  font-size: 11.5px;
+  color: var(--faint);
+  margin-bottom: 6px;
+}
+.optional {
+  color: var(--muted2);
+  font-weight: var(--font-weight-normal);
+}
+.field-input,
+.field-textarea {
+  width: 100%;
+  padding: 10px 12px;
+  background: var(--surface);
+  border: 1px solid var(--o10);
+  border-radius: 10px;
+  color: var(--text);
+  font-size: 13.5px;
+  outline: none;
+  margin-bottom: 16px;
+}
+.field-textarea {
+  min-height: 96px;
+  resize: vertical;
+  line-height: 1.5;
+}
+.priority-pills {
+  display: flex;
+  gap: 8px;
+}
+.priority-pill {
+  flex: 1;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  gap: 6px;
+  padding: 8px;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+  border: 1px solid var(--o10);
+  background: var(--surface);
+  color: var(--muted);
+}
+.priority-pill .dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 2px;
+  background: var(--pill-color);
+}
+.priority-pill.active {
+  border-color: var(--pill-color);
+  color: var(--pill-color);
+  background: var(--o05);
+}
+.modal-footer {
+  display: flex;
+  justify-content: flex-end;
+  gap: 10px;
+  padding: 16px 22px;
+  border-top: 1px solid var(--o07);
+  background: var(--surface);
+}
+.btn-secondary {
+  padding: 9px 17px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--text);
+  border-radius: 9px;
+  font-size: 13px;
+  cursor: pointer;
+}
+.btn-primary {
+  padding: 9px 20px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 9px;
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.btn-primary:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+</style>

frontend/src/components/tickets/TicketDbConnectorsSection.vue

@@ -0,0 +1,889 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, onMounted, reactive, ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { dbConnectorService } from '@/services/tickets'
+import type { DbConnector, DbConnectorTable } from '@/types/ticket'
+
+const connectors = ref<DbConnector[]>([])
+const isLoading = ref(true)
+const loadError = ref<string | null>(null)
+
+const showForm = ref(false)
+// When set, the picker edits this saved connector instead of the draft form.
+const editingConnector = ref<DbConnector | null>(null)
+
+const form = reactive({
+  name: '',
+  engine: 'postgresql' as 'postgresql' | 'mysql',
+  host: '',
+  port: 5432,
+  database: '',
+  username: '',
+  password: '',
+  max_rows: 100,
+  // SSH tunnel — production databases are usually behind a bastion.
+  ssh_enabled: false,
+  ssh_host: '',
+  ssh_port: 22,
+  ssh_username: '',
+  ssh_auth: 'key' as 'key' | 'password',
+  ssh_password: '',
+  ssh_private_key: '',
+  ssh_private_key_passphrase: '',
+})
+
+// Only the tunnel fields the API accepts, with the chosen auth method.
+function sshPayload() {
+  if (!form.ssh_enabled) return { ssh_enabled: false }
+  const base = {
+    ssh_enabled: true,
+    ssh_host: form.ssh_host.trim(),
+    ssh_port: form.ssh_port,
+    ssh_username: form.ssh_username.trim(),
+  }
+  return form.ssh_auth === 'password'
+    ? { ...base, ssh_password: form.ssh_password || undefined }
+    : {
+        ...base,
+        ssh_private_key: form.ssh_private_key || undefined,
+        ssh_private_key_passphrase: form.ssh_private_key_passphrase || undefined,
+      }
+}
+
+const isDiscovering = ref(false)
+const discoveredTables = ref<DbConnectorTable[] | null>(null)
+const discoverError = ref<string | null>(null)
+const selectedTables = ref<Set<string>>(new Set())
+const maskedColumns = ref<Set<string>>(new Set())
+// { "schema.table": "customer_column" } — a scoped table only ever returns the
+// ticket customer's own rows. Absent = readable in full.
+const rowScope = ref<Record<string, string>>({})
+const rowScopeKey = ref<'email' | 'phone'>('email')
+const expandedTable = ref<string | null>(null)
+const isSaving = ref(false)
+
+const scopedTableCount = computed(() => Object.keys(rowScope.value).length)
+
+function setRowScope(table: DbConnectorTable, column: string) {
+  const next = { ...rowScope.value }
+  if (column) next[tableKey(table)] = column
+  else delete next[tableKey(table)]
+  rowScope.value = next
+}
+
+const tablesBySchema = computed(() => {
+  const groups: Record<string, DbConnectorTable[]> = {}
+  for (const table of discoveredTables.value || []) {
+    ;(groups[table.schema] ||= []).push(table)
+  }
+  return groups
+})
+
+function tableKey(table: DbConnectorTable): string {
+  return `${table.schema}.${table.table}`.toLowerCase()
+}
+
+function resetPicker() {
+  discoveredTables.value = null
+  discoverError.value = null
+  selectedTables.value = new Set()
+  maskedColumns.value = new Set()
+  rowScope.value = {}
+  rowScopeKey.value = 'email'
+  expandedTable.value = null
+}
+
+function openCreateForm() {
+  editingConnector.value = null
+  Object.assign(form, {
+    name: '', engine: 'postgresql', host: '', port: 5432,
+    database: '', username: '', password: '', max_rows: 100,
+    ssh_enabled: false, ssh_host: '', ssh_port: 22, ssh_username: '',
+    ssh_auth: 'key', ssh_password: '', ssh_private_key: '', ssh_private_key_passphrase: '',
+  })
+  resetPicker()
+  showForm.value = true
+}
+
+async function fetchConnectors() {
+  isLoading.value = true
+  try {
+    connectors.value = await dbConnectorService.list()
+    loadError.value = null
+  } catch (err: any) {
+    loadError.value = err.response?.data?.detail || '加载数据库连接器失败'
+  } finally {
+    isLoading.value = false
+  }
+}
+
+async function discover() {
+  isDiscovering.value = true
+  discoverError.value = null
+  try {
+    const result = editingConnector.value
+      ? await dbConnectorService.test(editingConnector.value.id)
+      : await dbConnectorService.discover({
+          name: form.name, engine: form.engine, host: form.host, port: form.port,
+          database: form.database, username: form.username, password: form.password,
+          ...sshPayload(),
+        })
+    if (!result.ok) {
+      discoverError.value = result.error || '连接失败'
+      discoveredTables.value = null
+    } else {
+      discoveredTables.value = result.tables
+      toast.success(`已连接——发现 ${result.tables.length} 张表`)
+    }
+  } catch (err: any) {
+    discoverError.value = err.response?.data?.detail || '连接失败'
+  } finally {
+    isDiscovering.value = false
+  }
+}
+
+function toggleTable(table: DbConnectorTable, checked: boolean) {
+  const next = new Set(selectedTables.value)
+  if (checked) {
+    next.add(tableKey(table))
+  } else {
+    next.delete(tableKey(table))
+    // Don't leave a scope rule behind on a table that is no longer allowed —
+    // re-adding it later would silently restore a filter nobody chose.
+    setRowScope(table, '')
+  }
+  selectedTables.value = next
+}
+
+function toggleMask(columnName: string, masked: boolean) {
+  const next = new Set(maskedColumns.value)
+  if (masked) next.add(columnName.toLowerCase())
+  else next.delete(columnName.toLowerCase())
+  maskedColumns.value = next
+}
+
+async function saveConnector() {
+  if (!selectedTables.value.size) {
+    toast.error('请至少选择一张表——否则无法查询')
+    return
+  }
+  isSaving.value = true
+  try {
+    const policy = {
+      allowed_tables: [...selectedTables.value],
+      masked_columns: [...maskedColumns.value],
+      row_scope: rowScope.value,
+      row_scope_key: rowScopeKey.value,
+      max_rows: form.max_rows,
+    }
+    if (editingConnector.value) {
+      await dbConnectorService.update(editingConnector.value.id, policy)
+      toast.success('连接器已更新')
+    } else {
+      await dbConnectorService.create({
+        name: form.name, engine: form.engine, host: form.host, port: form.port,
+        database: form.database, username: form.username, password: form.password,
+        enabled: true, ...sshPayload(), ...policy,
+      })
+      toast.success('数据库连接器已创建')
+    }
+    showForm.value = false
+    editingConnector.value = null
+    resetPicker()
+    await fetchConnectors()
+  } catch (err: any) {
+    toast.error(err.response?.data?.detail || '保存连接器失败')
+  } finally {
+    isSaving.value = false
+  }
+}
+
+async function editTables(connector: DbConnector) {
+  editingConnector.value = connector
+  form.max_rows = connector.max_rows
+  resetPicker()
+  selectedTables.value = new Set((connector.allowed_tables || []).map((t) => t.toLowerCase()))
+  maskedColumns.value = new Set((connector.masked_columns || []).map((c) => c.toLowerCase()))
+  rowScope.value = { ...(connector.row_scope || {}) }
+  rowScopeKey.value = connector.row_scope_key || 'email'
+  showForm.value = true
+  await discover()
+}
+
+async function toggleEnabled(connector: DbConnector, enabled: boolean) {
+  try {
+    await dbConnectorService.update(connector.id, { enabled })
+    await fetchConnectors()
+  } catch (err: any) {
+    toast.error(err.response?.data?.detail || '更新连接器失败')
+  }
+}
+
+async function removeConnector(connector: DbConnector) {
+  if (!confirm(`删除连接器“${connector.name}”？AI 将失去此数据库的访问权限。`)) return
+  try {
+    await dbConnectorService.remove(connector.id)
+    await fetchConnectors()
+    toast.success('连接器已删除')
+  } catch (err: any) {
+    toast.error(err.response?.data?.detail || '删除连接器失败')
+  }
+}
+
+onMounted(fetchConnectors)
+</script>
+
+<template>
+  <div class="db-connectors">
+    <div v-if="isLoading" class="state-note">加载中…</div>
+    <div v-else-if="loadError" class="state-note">{{ loadError }}</div>
+
+    <template v-else>
+      <div v-if="connectors.length" class="connector-list">
+        <div v-for="connector in connectors" :key="connector.id" class="connector-card">
+          <div class="connector-main">
+            <div class="connector-name">
+              {{ connector.name }}
+              <span class="engine-tag mono">{{ connector.engine }}</span>
+              <span
+                v-if="connector.last_test_ok != null"
+                class="test-tag mono"
+                :class="{ ok: connector.last_test_ok }"
+              >
+                {{ connector.last_test_ok ? '已连接' : '连接失败' }}
+              </span>
+            </div>
+            <div class="connector-sub mono">
+              {{ connector.username }}@{{ connector.host }}:{{ connector.port }}/{{ connector.database }}
+              · {{ (connector.allowed_tables || []).length }} 张表可用
+              · {{ (connector.masked_columns || []).length }} 列已脱敏
+              · {{ Object.keys(connector.row_scope || {}).length }} 张按客户限定
+            </div>
+          </div>
+          <label class="enable-toggle">
+            <input
+              type="checkbox"
+              :checked="connector.enabled"
+              @change="toggleEnabled(connector, ($event.target as HTMLInputElement).checked)"
+            />
+            启用
+          </label>
+          <button class="small-btn" @click="editTables(connector)">编辑数据表</button>
+          <button class="small-btn danger" @click="removeConnector(connector)">删除</button>
+        </div>
+      </div>
+
+      <button v-if="!showForm" class="add-connector" @click="openCreateForm">
+        ＋ 连接数据库
+      </button>
+
+      <div v-if="showForm" class="create-form">
+        <template v-if="!editingConnector">
+          <div class="form-grid">
+            <label class="form-field">
+              <span class="field-label">名称</span>
+              <input v-model="form.name" class="field-input" placeholder="生产只读副本" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">引擎</span>
+              <select
+                v-model="form.engine"
+                class="field-input"
+                @change="form.port = form.engine === 'mysql' ? 3306 : 5432"
+              >
+                <option value="postgresql">PostgreSQL</option>
+                <option value="mysql">MySQL</option>
+              </select>
+            </label>
+            <label class="form-field">
+              <span class="field-label">主机</span>
+              <input v-model="form.host" class="field-input mono" placeholder="db-replica.internal" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">端口</span>
+              <input v-model.number="form.port" type="number" class="field-input mono" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">数据库</span>
+              <input v-model="form.database" class="field-input mono" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">用户名</span>
+              <input v-model="form.username" class="field-input mono" placeholder="readonly_user" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">密码</span>
+              <input v-model="form.password" type="password" class="field-input mono" />
+            </label>
+            <label class="form-field">
+              <span class="field-label">单次查询最大行数</span>
+              <input v-model.number="form.max_rows" type="number" min="1" max="1000" class="field-input mono" />
+            </label>
+          </div>
+          <!-- SSH TUNNEL -->
+          <div class="ssh-block">
+            <label class="ssh-toggle">
+              <input v-model="form.ssh_enabled" type="checkbox" />
+              <span>
+                通过 SSH 隧道连接
+                <span class="ssh-hint">——适用于位于堡垒机 / 跳板机之后的数据库（生产环境常见）</span>
+              </span>
+            </label>
+            <div v-if="form.ssh_enabled" class="ssh-fields">
+              <p class="ssh-note">
+                上方的主机和端口将从 SSH 主机的网络中解析。
+              </p>
+              <div class="form-grid">
+                <label class="form-field">
+                  <span class="field-label">SSH 主机</span>
+                  <input v-model="form.ssh_host" class="field-input mono" placeholder="bastion.example.com" />
+                </label>
+                <label class="form-field">
+                  <span class="field-label">SSH 端口</span>
+                  <input v-model.number="form.ssh_port" type="number" class="field-input mono" />
+                </label>
+                <label class="form-field">
+                  <span class="field-label">SSH 用户名</span>
+                  <input v-model="form.ssh_username" class="field-input mono" placeholder="ec2-user" />
+                </label>
+                <label class="form-field">
+                  <span class="field-label">认证方式</span>
+                  <select v-model="form.ssh_auth" class="field-input">
+                    <option value="key">私钥</option>
+                    <option value="password">密码</option>
+                  </select>
+                </label>
+                <label v-if="form.ssh_auth === 'password'" class="form-field wide">
+                  <span class="field-label">SSH 密码</span>
+                  <input v-model="form.ssh_password" type="password" class="field-input mono" />
+                </label>
+                <template v-else>
+                  <label class="form-field wide">
+                    <span class="field-label">私钥（PEM / OpenSSH）</span>
+                    <textarea
+                      v-model="form.ssh_private_key"
+                      class="field-input mono key-input"
+                      rows="4"
+                      placeholder="-----BEGIN OPENSSH PRIVATE KEY-----&#10;…"
+                    ></textarea>
+                  </label>
+                  <label class="form-field">
+                    <span class="field-label">私钥口令（选填）</span>
+                    <input v-model="form.ssh_private_key_passphrase" type="password" class="field-input mono" />
+                  </label>
+                </template>
+              </div>
+            </div>
+          </div>
+
+          <p class="tip-note">
+            提示：使用只读副本，并只为数据库用户授予 SELECT 权限——在 ReplyPier 自身的防护之外再加一道保险。
+          </p>
+        </template>
+        <div v-else class="editing-note">
+          正在编辑 <strong>{{ editingConnector.name }}</strong> 的表访问权限
+        </div>
+
+        <div class="discover-row">
+          <button
+            class="small-btn"
+            :disabled="isDiscovering"
+            @click="discover"
+          >
+            {{ isDiscovering ? '连接中…' : discoveredTables ? '重新测试连接' : '测试连接' }}
+          </button>
+          <span v-if="discoveredTables" class="discover-result">
+            <font-awesome-icon :icon="['fas', 'check']" />
+            发现 {{ discoveredTables.length }} 张表——请选择 AI 可查询的表
+          </span>
+          <span v-else-if="discoverError" class="discover-error">{{ discoverError }}</span>
+        </div>
+
+        <div v-if="discoveredTables && scopedTableCount" class="scope-key-row">
+          <label class="scope-label">
+            客户匹配依据
+            <select v-model="rowScopeKey" class="scope-select">
+              <option value="email">邮箱地址</option>
+              <option value="phone">手机号</option>
+            </select>
+          </label>
+          <span class="scope-key-hint">
+            <template v-if="rowScopeKey === 'email'">
+              工单客户的邮箱会与你为各表指定的列进行匹配，忽略大小写。
+            </template>
+            <template v-else>
+              工单客户的手机号会与你为各表指定的列精确匹配，请确保两边存储格式一致。
+            </template>
+          </span>
+        </div>
+
+        <!-- ALLOWLIST TREE -->
+        <div v-if="discoveredTables" class="table-tree">
+          <div v-for="(tables, schema) in tablesBySchema" :key="schema" class="schema-group">
+            <div class="schema-label mono">{{ schema }}</div>
+            <div v-for="table in tables" :key="tableKey(table)" class="table-row-wrap">
+              <div class="table-row">
+                <label class="table-check">
+                  <input
+                    type="checkbox"
+                    :checked="selectedTables.has(tableKey(table))"
+                    @change="toggleTable(table, ($event.target as HTMLInputElement).checked)"
+                  />
+                  <span class="table-name mono">{{ table.table }}</span>
+                  <span class="col-count">{{ table.columns.length }} 列</span>
+                  <span v-if="rowScope[tableKey(table)]" class="scope-chip mono">
+                    <font-awesome-icon :icon="['fas', 'user-shield']" />
+                    {{ rowScope[tableKey(table)] }}
+                  </span>
+                </label>
+                <button
+                  v-if="selectedTables.has(tableKey(table))"
+                  class="mask-toggle"
+                  @click="expandedTable = expandedTable === tableKey(table) ? null : tableKey(table)"
+                >
+                  {{ expandedTable === tableKey(table) ? '隐藏列' : '列脱敏' }}
+                </button>
+              </div>
+              <div v-if="expandedTable === tableKey(table)" class="column-list">
+                <div v-for="column in table.columns" :key="column.name" class="column-row">
+                  <span class="column-name mono">{{ column.name }}</span>
+                  <span class="column-type">{{ column.type }}</span>
+                  <button
+                    class="mask-pill"
+                    :class="{ masked: maskedColumns.has(column.name.toLowerCase()) }"
+                    @click="toggleMask(column.name, !maskedColumns.has(column.name.toLowerCase()))"
+                  >
+                    {{ maskedColumns.has(column.name.toLowerCase()) ? '已脱敏' : '可见' }}
+                  </button>
+                </div>
+                <p class="mask-hint">
+                  脱敏列在 AI 看到之前就会被隐藏——引用这些列的查询会被直接拒绝。脱敏按列名在此连接器内全局生效。
+                </p>
+
+                <div class="scope-row">
+                  <label class="scope-label">
+                    限定为该工单客户的数据
+                    <select
+                      class="scope-select mono"
+                      :value="rowScope[tableKey(table)] || ''"
+                      @change="setRowScope(table, ($event.target as HTMLSelectElement).value)"
+                    >
+                      <option value="">不限定——可读取全部行</option>
+                      <option v-for="column in table.columns" :key="column.name" :value="column.name">
+                        {{ column.name }}
+                      </option>
+                    </select>
+                  </label>
+                  <p class="mask-hint">
+                    选择存放客户标识的列。AI 的查询会被改写为仅读取该客户的行——无法扩大范围，且未关联客户的工单完全无法查询此表。与具体客户无关的参考数据可不限定。
+                  </p>
+                </div>
+              </div>
+            </div>
+          </div>
+        </div>
+
+        <div class="form-actions">
+          <button class="cancel-btn" @click="showForm = false; editingConnector = null">取消</button>
+          <button
+            v-if="discoveredTables"
+            class="save-btn"
+            :disabled="isSaving"
+            @click="saveConnector"
+          >
+            {{ isSaving ? '保存中…' : editingConnector ? '保存更改' : '保存连接器' }}
+          </button>
+        </div>
+      </div>
+    </template>
+  </div>
+</template>
+
+<style scoped>
+.db-connectors {
+  display: flex;
+  flex-direction: column;
+  gap: 12px;
+}
+.state-note {
+  font-size: 12.5px;
+  color: var(--muted);
+  padding: 12px 14px;
+  background: var(--surface);
+  border: 1px solid var(--o07);
+  border-radius: 11px;
+}
+.connector-list {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+.connector-card {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 12px 15px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 12px;
+}
+.connector-main {
+  flex: 1;
+  min-width: 0;
+}
+.connector-name {
+  font-size: 13.5px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--text);
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  flex-wrap: wrap;
+}
+.engine-tag {
+  font-size: 9.5px;
+  color: var(--c-teal);
+  background: var(--teal-bg-10);
+  padding: 1px 7px;
+  border-radius: 6px;
+  text-transform: uppercase;
+}
+.test-tag {
+  font-size: 9.5px;
+  color: var(--c-danger);
+  background: color-mix(in srgb, var(--c-danger) 10%, transparent);
+  padding: 1px 7px;
+  border-radius: 6px;
+}
+.test-tag.ok {
+  color: var(--c-positive);
+  background: color-mix(in srgb, var(--c-positive) 10%, transparent);
+}
+.connector-sub {
+  margin-top: 3px;
+  font-size: 10.5px;
+  color: var(--faint);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.enable-toggle {
+  display: flex;
+  align-items: center;
+  gap: 6px;
+  font-size: 12px;
+  color: var(--text3);
+  cursor: pointer;
+  flex-shrink: 0;
+}
+.small-btn {
+  padding: 6px 12px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--text);
+  border-radius: 8px;
+  font-size: 12px;
+  cursor: pointer;
+  flex-shrink: 0;
+}
+.small-btn.danger {
+  color: var(--c-danger);
+  border-color: color-mix(in srgb, var(--c-danger) 35%, transparent);
+}
+.small-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.add-connector {
+  align-self: flex-start;
+  padding: 9px 16px;
+  background: transparent;
+  border: 1.5px dashed var(--o14);
+  color: var(--muted);
+  border-radius: 11px;
+  font-size: 13px;
+  cursor: pointer;
+}
+.add-connector:hover {
+  border-color: var(--accent-ink);
+  color: var(--text);
+}
+.create-form {
+  background: var(--surface);
+  border: 1px solid var(--o10);
+  border-radius: 13px;
+  padding: 16px;
+}
+.form-grid {
+  display: grid;
+  grid-template-columns: 1fr 1fr;
+  gap: 11px;
+}
+.form-field {
+  display: flex;
+  flex-direction: column;
+  gap: 5px;
+}
+.field-label {
+  font-size: 11px;
+  color: var(--faint);
+}
+.field-input {
+  padding: 8px 11px;
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  color: var(--text);
+  font-size: 12.5px;
+  outline: none;
+}
+.tip-note {
+  margin: 12px 0 0;
+  font-size: 11.5px;
+  color: var(--muted);
+  line-height: 1.5;
+}
+.ssh-block {
+  margin-top: 14px;
+  border-top: 1px solid var(--o07);
+  padding-top: 13px;
+}
+.ssh-toggle {
+  display: flex;
+  align-items: flex-start;
+  gap: 9px;
+  font-size: 13px;
+  color: var(--text3);
+  cursor: pointer;
+}
+.ssh-hint {
+  color: var(--faint);
+  font-size: 12px;
+}
+.ssh-fields {
+  margin-top: 12px;
+}
+.ssh-note {
+  margin: 0 0 10px;
+  font-size: 11.5px;
+  color: var(--faint);
+}
+.key-input {
+  resize: vertical;
+  line-height: 1.4;
+}
+.editing-note {
+  font-size: 13px;
+  color: var(--text3);
+}
+.discover-row {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  margin-top: 13px;
+  flex-wrap: wrap;
+}
+.discover-result {
+  font-size: 12px;
+  color: var(--c-positive);
+}
+.discover-error {
+  font-size: 12px;
+  color: var(--c-danger);
+}
+.table-tree {
+  margin-top: 13px;
+  border: 1px solid var(--o07);
+  border-radius: 11px;
+  max-height: 420px;
+  overflow-y: auto;
+}
+.schema-group {
+  padding: 6px 0;
+}
+.schema-label {
+  font-size: 10px;
+  letter-spacing: 0.08em;
+  text-transform: uppercase;
+  color: var(--faint);
+  padding: 6px 14px 4px;
+}
+.table-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 5px 14px;
+}
+.table-row:hover {
+  background: var(--o03);
+}
+.table-check {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  cursor: pointer;
+  min-width: 0;
+}
+.table-name {
+  font-size: 12px;
+  color: var(--text);
+}
+.col-count {
+  font-size: 10.5px;
+  color: var(--faint);
+}
+.mask-toggle {
+  font-size: 11px;
+  color: var(--accent-ink);
+  background: var(--accent-bg-08);
+  border: none;
+  padding: 3px 9px;
+  border-radius: 7px;
+  cursor: pointer;
+  flex-shrink: 0;
+}
+.column-list {
+  margin: 4px 14px 10px 34px;
+  border-left: 2px solid var(--o07);
+  padding-left: 12px;
+}
+.column-row {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+  padding: 3px 0;
+}
+.column-name {
+  font-size: 11.5px;
+  color: var(--text3);
+  min-width: 140px;
+}
+.column-type {
+  font-size: 10.5px;
+  color: var(--faint);
+  flex: 1;
+}
+.mask-pill {
+  font-family: var(--font-mono);
+  font-size: 10px;
+  padding: 2px 9px;
+  border-radius: 20px;
+  border: 1px solid var(--o10);
+  background: transparent;
+  color: var(--muted2);
+  cursor: pointer;
+}
+.mask-pill.masked {
+  color: var(--c-warn);
+  border-color: var(--c-warn);
+  background: color-mix(in srgb, var(--c-warn) 10%, transparent);
+}
+.mask-hint {
+  margin: 8px 0 0;
+  font-size: 10.5px;
+  color: var(--faint);
+  line-height: 1.5;
+}
+.scope-row {
+  margin-top: 12px;
+  padding-top: 12px;
+  border-top: 1px solid var(--o08);
+}
+.scope-label {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  font-size: 11.5px;
+  color: var(--muted2);
+}
+.scope-select {
+  flex: 1;
+  min-width: 0;
+  padding: 6px 9px;
+  background: var(--surface);
+  border: 1px solid var(--o10);
+  color: var(--text);
+  border-radius: 8px;
+  font-size: 11.5px;
+}
+.scope-chip {
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  padding: 1px 7px;
+  border-radius: 20px;
+  font-size: 10px;
+  color: var(--c-teal);
+  background: color-mix(in srgb, var(--c-teal) 12%, transparent);
+  border: 1px solid color-mix(in srgb, var(--c-teal) 30%, transparent);
+}
+.scope-key-row {
+  margin: 14px 0 4px;
+  padding: 11px 13px;
+  background: var(--o05);
+  border: 1px solid var(--o08);
+  border-radius: 10px;
+}
+.scope-key-hint {
+  display: block;
+  margin-top: 7px;
+  font-size: 10.5px;
+  color: var(--faint);
+  line-height: 1.5;
+}
+.form-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 9px;
+  margin-top: 14px;
+}
+.cancel-btn {
+  padding: 8px 14px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  border-radius: 9px;
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.save-btn {
+  padding: 8px 17px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.save-btn:disabled {
+  opacity: 0.5;
+}
+@media (max-width: 700px) {
+  .form-grid {
+    grid-template-columns: 1fr;
+  }
+  .connector-card {
+    flex-wrap: wrap;
+  }
+}
+</style>

frontend/src/components/tickets/TicketEmptyState.vue

@@ -0,0 +1,83 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+defineProps<{ filtered: boolean }>()
+const emit = defineEmits<{ (e: 'clear'): void; (e: 'create'): void }>()
+</script>
+
+<template>
+  <div class="empty-state">
+    <div class="glyph">∅</div>
+    <template v-if="filtered">
+      <div class="title">没有符合条件的工单</div>
+      <div class="hint">试试清除筛选条件，或新建一个工单。</div>
+      <button class="action" @click="emit('clear')">清除筛选</button>
+    </template>
+    <template v-else>
+      <div class="title">暂无工单</div>
+      <div class="hint">
+        聊天 AI 升级问题时，工单会出现在这里——你也可以自己创建。
+      </div>
+      <button class="action" @click="emit('create')">新建工单</button>
+    </template>
+  </div>
+</template>
+
+<style scoped>
+.empty-state {
+  padding: 66px 20px;
+  text-align: center;
+}
+.glyph {
+  width: 46px;
+  height: 46px;
+  margin: 0 auto 16px;
+  border-radius: 14px;
+  border: 1.5px dashed var(--o16);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-family: var(--font-mono);
+  color: var(--faint);
+  font-size: 18px;
+}
+.title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-semibold);
+  font-size: 17px;
+  margin-bottom: 6px;
+  color: var(--text);
+}
+.hint {
+  font-size: 13px;
+  color: var(--muted);
+  margin-bottom: 18px;
+}
+.action {
+  padding: 8px 16px;
+  background: var(--o05);
+  border: 1px solid var(--o12);
+  color: var(--text);
+  border-radius: 9px;
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.action:hover {
+  background: var(--o08);
+}
+</style>

frontend/src/components/tickets/TicketFilterBar.vue

@@ -0,0 +1,176 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { onMounted } from 'vue'
+import type { TicketListFilters } from '@/types/ticket'
+import { useUsers } from '@/composables/useUsers'
+
+defineProps<{ filters: TicketListFilters }>()
+
+const STATUS_PILLS = [
+  { value: 'all', label: '全部' },
+  { value: 'open', label: '待处理' },
+  { value: 'awaiting', label: '等待中' },
+  { value: 'breaching', label: 'SLA 超时' },
+  { value: 'resolved', label: '已解决' },
+]
+
+const AI_PILLS = [
+  { value: 'all', label: '全部 AI', color: 'var(--muted)' },
+  { value: 'investigating', label: '调查中', color: 'var(--c-info)' },
+  { value: 'awaiting', label: '等待人工', color: 'var(--c-warn)' },
+  { value: 'human', label: '人工处理', color: 'var(--c-neutral)' },
+  { value: 'resolved', label: 'AI 已解决', color: 'var(--c-positive)' },
+]
+
+const { users, fetchUsers } = useUsers()
+onMounted(() => {
+  fetchUsers().catch(() => {})
+})
+</script>
+
+<template>
+  <div class="filter-bar">
+    <div class="pill-group">
+      <button
+        v-for="pill in STATUS_PILLS"
+        :key="pill.value"
+        class="pill"
+        :class="{ active: filters.status === pill.value }"
+        @click="filters.status = pill.value"
+      >
+        {{ pill.label }}
+      </button>
+    </div>
+
+    <select v-model="filters.priority" class="filter-select" aria-label="按优先级筛选">
+      <option value="all">优先级 · 全部</option>
+      <option value="urgent">紧急</option>
+      <option value="high">高</option>
+      <option value="medium">中</option>
+      <option value="low">低</option>
+    </select>
+
+    <select v-model="filters.assignee" class="filter-select" aria-label="按负责人筛选">
+      <option value="all">负责人 · 全部</option>
+      <option value="unassigned">未分配 / AI</option>
+      <option v-for="user in users" :key="user.id" :value="user.id">
+        {{ user.full_name || user.email }}
+      </option>
+    </select>
+
+    <div class="pill-group">
+      <button
+        v-for="pill in AI_PILLS"
+        :key="pill.value"
+        class="pill with-dot"
+        :class="{ active: filters.ai === pill.value }"
+        @click="filters.ai = pill.value"
+      >
+        <span class="dot" :style="{ background: pill.color }"></span>{{ pill.label }}
+      </button>
+    </div>
+
+    <div class="search-wrap">
+      <span class="search-glyph"></span>
+      <input v-model="filters.search" class="search-input" placeholder="搜索工单…" />
+    </div>
+
+    <select v-model="filters.sort" class="filter-select" aria-label="工单排序">
+      <option value="updated">排序 · 更新时间</option>
+      <option value="created">最新创建</option>
+      <option value="priority">优先级</option>
+    </select>
+  </div>
+</template>
+
+<style scoped>
+.filter-bar {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  flex-wrap: wrap;
+  margin-bottom: 16px;
+}
+.pill-group {
+  display: flex;
+  gap: 4px;
+  padding: 3px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 10px;
+}
+.pill {
+  display: flex;
+  align-items: center;
+  gap: 6px;
+  padding: 6px 12px;
+  border: none;
+  border-radius: 7px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-medium);
+  cursor: pointer;
+  background: transparent;
+  color: var(--muted);
+}
+.pill.active {
+  background: var(--o10);
+  color: var(--text);
+  font-weight: var(--font-weight-semibold);
+}
+.dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 50%;
+}
+.filter-select {
+  padding: 8px 11px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 9px;
+  color: var(--text);
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.search-wrap {
+  position: relative;
+  margin-left: auto;
+}
+.search-glyph {
+  position: absolute;
+  left: 11px;
+  top: 50%;
+  transform: translateY(-50%);
+  width: 11px;
+  height: 11px;
+  border: 1.5px solid var(--faint);
+  border-radius: 50%;
+}
+.search-input {
+  width: 190px;
+  padding: 8px 12px 8px 30px;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 9px;
+  color: var(--text);
+  font-size: 12.5px;
+  outline: none;
+}
+.search-input:focus {
+  border-color: var(--o16);
+}
+</style>

frontend/src/components/tickets/TicketInvestigationPanel.vue

@@ -0,0 +1,340 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref } from 'vue'
+import type { InvestigationDetail } from '@/types/ticket'
+import HypothesisCard from './HypothesisCard.vue'
+import InvestigationNoteForm from './InvestigationNoteForm.vue'
+
+const props = defineProps<{
+  investigation: InvestigationDetail
+  /** Whether this user can start another run right now. */
+  canReinvestigate?: boolean
+  /** Why they can't, shown as a tooltip on the disabled button. */
+  reinvestigateBlockedReason?: string | null
+  /** Gates the deep link to settings, which needs manage_organization. */
+  canEditSettings?: boolean
+}>()
+
+const emit = defineEmits<{ (e: 'reinvestigate', note: string): void }>()
+
+// A guided re-run belongs here rather than only in the L2 approval banner:
+// below autonomy 2 no proposal is ever created, so that banner never renders
+// and an L1 operator had no way to correct a run short of editing the ticket
+// description (#318).
+const isNoting = ref(false)
+
+function submitRerun(note: string) {
+  isNoting.value = false
+  emit('reinvestigate', note)
+}
+
+const run = computed(() => props.investigation.run)
+const isActive = computed(() => ['pending', 'running'].includes(run.value?.status || ''))
+
+const RUN_STATUS_META: Record<string, { label: string; color: string }> = {
+  pending: { label: '排队中', color: 'var(--c-neutral)' },
+  running: { label: '调查中', color: 'var(--c-info)' },
+  completed: { label: '已完成', color: 'var(--c-positive)' },
+  failed: { label: '失败', color: 'var(--c-danger)' },
+  cancelled: { label: '已取消', color: 'var(--c-neutral)' },
+  budget_exceeded: { label: '部分完成 · 预算', color: 'var(--c-warn)' },
+}
+const statusMeta = computed(
+  () => RUN_STATUS_META[run.value?.status || ''] || RUN_STATUS_META.pending,
+)
+
+// "What the AI is doing now": the newest event, phrased for humans.
+const tickerLine = computed(() => {
+  if (!isActive.value) return null
+  const events = props.investigation.events
+  const latest = events[events.length - 1]
+  if (!latest) return '正在启动调查…'
+  if (latest.event_type === 'phase') return latest.label
+  return `正在查询 ${latest.connector_name || '连接器'} · ${latest.tool_name}`
+})
+
+const toolCallCount = computed(
+  () => props.investigation.events.filter((e) => e.event_type === 'tool_call').length,
+)
+
+// Compact token total for the run header, e.g. "1.2k tokens". Only shown once
+// the run has recorded usage.
+const tokenLabel = computed(() => {
+  const total = (run.value?.input_tokens || 0) + (run.value?.output_tokens || 0)
+  if (!total) return ''
+  return total >= 1000 ? `${(total / 1000).toFixed(1)}k tokens` : `${total} tokens`
+})
+
+// How many of the run's tool calls failed. Surfaced because a verdict resting
+// on failed queries is worth nothing, however confident it reads (#318).
+const erroredCalls = computed(() => run.value?.connector_status?.tool_calls_failed || 0)
+const totalCalls = computed(() => run.value?.connector_status?.tool_calls || 0)
+const allCallsFailed = computed(() => totalCalls.value > 0 && erroredCalls.value === totalCalls.value)
+
+// A run that finished with fewer MCP connectors than configured produced its
+// answer without the evidence those tools were meant to gather. So did a run
+// whose connectors all came up but whose tools the provider refused — that one
+// reports every connector loaded, so it needs its own check (#303).
+const connectorWarning = computed(() => {
+  const status = run.value?.connector_status
+  if (!status) return null
+  const missingConnectors = status.loaded < status.configured
+  const refusedTools = !!status.provider_errors?.length
+  // A connector can come up, load its tools, and then error on every query.
+  // That reports loaded === configured with no provider errors, so it needs
+  // its own check or the run renders as healthy (#318).
+  if (!missingConnectors && !refusedTools && !erroredCalls.value) return null
+  return status
+})
+</script>
+
+<template>
+  <div v-if="run" class="investigation-panel">
+    <div class="panel-head">
+      <div class="head-left">
+        <span class="panel-title">AI 调查</span>
+        <span class="run-chip" :style="{ color: statusMeta.color, borderColor: statusMeta.color }">
+          <span v-if="isActive" class="pulse-dot" :style="{ background: statusMeta.color }"></span>
+          {{ statusMeta.label }}
+        </span>
+      </div>
+      <div class="head-meta mono">
+        <span>{{ investigation.hypotheses.length }} 个假设</span>
+        <span>·</span>
+        <span>{{ toolCallCount }}/{{ run.max_tool_calls || '—' }} 次工具调用</span>
+        <span v-if="run.llm_calls">· {{ run.llm_calls }} 次 LLM 调用</span>
+        <span v-if="tokenLabel">· {{ tokenLabel }}</span>
+        <span v-if="run.model_name">· {{ run.model_name }}</span>
+      </div>
+    </div>
+
+    <div v-if="tickerLine" class="ticker">
+      <span class="ticker-dot"></span>
+      {{ tickerLine }}
+    </div>
+
+    <div v-if="run.status === 'failed' && run.error" class="run-error">
+      {{ run.error }}
+    </div>
+
+    <div v-if="connectorWarning" class="connector-warning">
+      <div v-if="connectorWarning.loaded < connectorWarning.configured">
+        仅使用了 {{ connectorWarning.loaded }} / {{ connectorWarning.configured }} 个已配置连接器——结论可能缺少证据。
+      </div>
+      <div v-else>
+        连接器已就绪，但其工具无法使用——结论可能缺少证据。
+      </div>
+      <ul v-if="connectorWarning.failed.length" class="connector-warning__list">
+        <li v-for="f in connectorWarning.failed" :key="f.name">
+          <strong>{{ f.name }}</strong>：{{ f.error }}
+        </li>
+      </ul>
+      <ul v-if="connectorWarning.provider_errors?.length" class="connector-warning__list">
+        <li v-for="reason in connectorWarning.provider_errors" :key="reason">{{ reason }}</li>
+      </ul>
+      <div v-if="erroredCalls" class="connector-warning__calls">
+        {{ erroredCalls }} / {{ totalCalls }} 次工具调用出错<template
+          v-if="allCallsFailed"
+        >——未采集到任何数据，此处结论均无证据支撑</template>。
+      </div>
+    </div>
+
+    <div v-if="investigation.hypotheses.length" class="hypothesis-list">
+      <HypothesisCard
+        v-for="hypothesis in investigation.hypotheses"
+        :key="hypothesis.id"
+        :hypothesis="hypothesis"
+        :events="investigation.events"
+      />
+    </div>
+    <p v-else-if="!isActive" class="empty-note">本次调查未生成假设。</p>
+
+    <div v-if="canReinvestigate" class="panel-foot">
+      <button
+        v-if="!isNoting"
+        class="rerun-btn"
+        :disabled="!!reinvestigateBlockedReason"
+        :title="reinvestigateBlockedReason || '重新调查，并备注告诉 AI 这次要怎么做'"
+        @click="isNoting = true"
+      >
+        <font-awesome-icon :icon="['fas', 'rotate-right']" />
+        带指导重新调查…
+      </button>
+      <template v-else>
+        <InvestigationNoteForm
+          placeholder="这次希望 AI 怎么做？例如“订单号字段是 fields.order_ref，不是 order_id——请从 3 日 14:00 UTC 起搜索 app-logs-*。”"
+          submit-label="重新调查"
+          @cancel="isNoting = false"
+          @submit="submitRerun"
+        />
+        <p class="rerun-scope">
+          仅对本次调查生效。若希望每次都告知 AI，请在连接器的
+          <router-link v-if="canEditSettings" to="/settings/ticketing">工单设置</router-link>
+          <span v-else>工单设置</span> 中配置。
+        </p>
+      </template>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.panel-foot {
+  margin-top: 14px;
+  padding-top: 12px;
+  border-top: 1px solid var(--o07);
+}
+.rerun-btn {
+  display: inline-flex;
+  align-items: center;
+  gap: 7px;
+  padding: 8px 14px;
+  background: transparent;
+  border: 1px solid var(--o12);
+  color: var(--text3);
+  border-radius: 10px;
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.rerun-btn:hover:not(:disabled) {
+  color: var(--text);
+}
+.rerun-btn:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.rerun-scope {
+  margin: 8px 0 0;
+  font-size: 11.5px;
+  color: var(--muted);
+  line-height: 1.5;
+}
+.connector-warning__calls {
+  margin-top: 6px;
+  font-weight: var(--font-weight-semibold);
+}
+.investigation-panel {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 15px;
+  padding: 16px 18px;
+}
+.panel-head {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  gap: 12px;
+  flex-wrap: wrap;
+}
+.head-left {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+}
+.panel-title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-bold);
+  font-size: 14.5px;
+  color: var(--text);
+}
+.run-chip {
+  display: inline-flex;
+  align-items: center;
+  gap: 6px;
+  font-family: var(--font-mono);
+  font-size: 10px;
+  font-weight: var(--font-weight-semibold);
+  letter-spacing: 0.04em;
+  border: 1px solid;
+  padding: 2px 9px;
+  border-radius: 20px;
+}
+.pulse-dot,
+.ticker-dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 50%;
+  animation: inv-pulse 1.3s ease-in-out infinite;
+}
+.ticker-dot {
+  background: var(--c-info);
+  flex-shrink: 0;
+}
+@keyframes inv-pulse {
+  0%, 100% { opacity: 1; }
+  50% { opacity: 0.3; }
+}
+.head-meta {
+  display: flex;
+  align-items: center;
+  gap: 6px;
+  font-size: 10.5px;
+  color: var(--faint);
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.ticker {
+  margin-top: 12px;
+  display: flex;
+  align-items: center;
+  gap: 9px;
+  padding: 9px 12px;
+  background: color-mix(in srgb, var(--c-info) 8%, transparent);
+  border: 1px solid color-mix(in srgb, var(--c-info) 30%, transparent);
+  border-radius: 10px;
+  font-size: 12px;
+  color: var(--text3);
+  font-family: var(--font-mono);
+}
+.run-error {
+  margin-top: 12px;
+  padding: 9px 12px;
+  background: color-mix(in srgb, var(--c-danger) 8%, transparent);
+  border: 1px solid color-mix(in srgb, var(--c-danger) 35%, transparent);
+  border-radius: 10px;
+  font-size: 12px;
+  color: var(--c-danger);
+}
+.connector-warning {
+  margin-top: 12px;
+  padding: 9px 12px;
+  background: color-mix(in srgb, var(--c-warn) 8%, transparent);
+  border: 1px solid color-mix(in srgb, var(--c-warn) 35%, transparent);
+  border-radius: 10px;
+  font-size: 12px;
+  color: var(--c-warn);
+}
+.connector-warning__list {
+  margin: 6px 0 0;
+  padding-left: 18px;
+}
+.connector-warning__list li {
+  word-break: break-word;
+}
+.hypothesis-list {
+  margin-top: 13px;
+  display: flex;
+  flex-direction: column;
+  gap: 9px;
+}
+.empty-note {
+  margin: 12px 0 0;
+  font-size: 12.5px;
+  color: var(--faint);
+}
+</style>

frontend/src/components/tickets/TicketPriorityBadge.vue

@@ -0,0 +1,48 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { TicketPriority } from '@/types/ticket'
+import { priorityMeta } from './ticketMeta'
+
+const props = defineProps<{ priority: TicketPriority }>()
+const meta = computed(() => priorityMeta(props.priority))
+</script>
+
+<template>
+  <span class="ticket-priority" :style="{ '--chip-color': meta.color }">
+    <span class="dot"></span>{{ meta.label }}
+  </span>
+</template>
+
+<style scoped>
+.ticket-priority {
+  display: inline-flex;
+  align-items: center;
+  gap: 5px;
+  font-size: 12px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--chip-color);
+  white-space: nowrap;
+}
+.dot {
+  width: 6px;
+  height: 6px;
+  border-radius: 2px;
+  background: var(--chip-color);
+}
+</style>

frontend/src/components/tickets/TicketRcaDoc.vue

@@ -0,0 +1,381 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import type { RcaDocument } from '@/types/ticket'
+
+const props = withDefaults(
+  defineProps<{
+    rca: RcaDocument
+    canManage: boolean
+    canNotify: boolean
+    /** A save/send is in flight — both actions lock so nothing sends twice. */
+    isBusy?: boolean
+  }>(),
+  { isBusy: false },
+)
+
+const emit = defineEmits<{
+  (e: 'save-draft', customerSummary: string): void
+  (e: 'send-customer', customerSummary: string): void
+}>()
+
+const customerDraft = ref(props.rca.customer_summary || '')
+watch(
+  () => props.rca.customer_summary,
+  (next) => {
+    customerDraft.value = next || ''
+  },
+)
+
+interface Section {
+  id: string
+  label: string
+  present: boolean
+}
+
+const sections = computed<Section[]>(() => [
+  { id: 'rca-summary', label: '摘要', present: !!props.rca.summary },
+  { id: 'rca-impact', label: '影响', present: !!props.rca.impact },
+  { id: 'rca-timeline', label: '时间线', present: !!props.rca.timeline?.length },
+  { id: 'rca-log', label: '调查日志', present: !!props.rca.investigation_log },
+  { id: 'rca-factors', label: '促成因素', present: !!props.rca.contributing_factors?.length },
+  { id: 'rca-conclusion', label: '结论', present: !!props.rca.conclusion },
+  { id: 'rca-remediation', label: '修复措施', present: !!props.rca.remediation },
+  { id: 'rca-prevention', label: '预防措施', present: !!props.rca.prevention },
+  { id: 'rca-customer', label: '客户摘要', present: true },
+])
+
+function jumpTo(id: string) {
+  document.getElementById(id)?.scrollIntoView({ behavior: 'smooth', block: 'start' })
+}
+</script>
+
+<template>
+  <div class="rca-doc">
+    <div class="rca-head">
+      <div>
+        <div class="rca-title">根因分析</div>
+        <div class="rca-byline">
+          由 ReplyPier AI 生成
+          <template v-if="rca.reviewed_by_name"> · 审核人 {{ rca.reviewed_by_name }}</template>
+          <template v-else> · 尚未审核</template>
+          <span class="version mono">v{{ rca.version }}</span>
+          <span v-if="rca.is_partial" class="partial-tag">部分完成——已达预算上限</span>
+        </div>
+      </div>
+      <div v-if="rca.confidence != null" class="rca-confidence mono">
+        置信度 {{ rca.confidence.toFixed(2) }}
+      </div>
+    </div>
+
+    <div class="rca-grid">
+      <nav class="rca-toc">
+        <button
+          v-for="section in sections.filter((s) => s.present)"
+          :key="section.id"
+          class="toc-link"
+          @click="jumpTo(section.id)"
+        >
+          {{ section.label }}
+        </button>
+      </nav>
+
+      <div class="rca-body">
+        <section v-if="rca.summary" id="rca-summary">
+          <h4 class="section-label">摘要</h4>
+          <p class="section-text">{{ rca.summary }}</p>
+        </section>
+
+        <section v-if="rca.impact" id="rca-impact">
+          <h4 class="section-label">影响</h4>
+          <p class="section-text">{{ rca.impact }}</p>
+        </section>
+
+        <section v-if="rca.timeline?.length" id="rca-timeline">
+          <h4 class="section-label">时间线</h4>
+          <div class="timeline">
+            <div v-for="(entry, i) in rca.timeline" :key="i" class="timeline-row">
+              <span class="timeline-time mono">{{ entry.time }}</span>
+              <span class="timeline-event">{{ entry.event }}</span>
+            </div>
+          </div>
+        </section>
+
+        <section v-if="rca.investigation_log" id="rca-log">
+          <h4 class="section-label">调查日志</h4>
+          <p class="section-text">{{ rca.investigation_log }}</p>
+        </section>
+
+        <section v-if="rca.contributing_factors?.length" id="rca-factors">
+          <h4 class="section-label">促成因素</h4>
+          <ul class="factor-list">
+            <li v-for="(factor, i) in rca.contributing_factors" :key="i">{{ factor }}</li>
+          </ul>
+        </section>
+
+        <section v-if="rca.conclusion" id="rca-conclusion">
+          <h4 class="section-label">结论</h4>
+          <p class="section-text conclusion">{{ rca.conclusion }}</p>
+        </section>
+
+        <section v-if="rca.remediation" id="rca-remediation">
+          <h4 class="section-label">修复措施</h4>
+          <p class="section-text">{{ rca.remediation }}</p>
+        </section>
+
+        <section v-if="rca.prevention" id="rca-prevention">
+          <h4 class="section-label">预防措施</h4>
+          <p class="section-text">{{ rca.prevention }}</p>
+        </section>
+
+        <section id="rca-customer">
+          <h4 class="section-label">客户摘要</h4>
+          <div class="customer-card">
+            <textarea
+              v-if="canManage"
+              v-model="customerDraft"
+              class="customer-editor"
+              placeholder="给客户的通俗摘要…"
+            ></textarea>
+            <p v-else class="section-text">{{ rca.customer_summary || '—' }}</p>
+            <div v-if="canManage" class="customer-actions">
+              <span v-if="!canNotify" class="no-channel-note">
+                没有客户联系渠道——请关联会话或添加客户邮箱后再发送。
+              </span>
+              <button
+                class="draft-btn"
+                :disabled="props.isBusy"
+                @click="emit('save-draft', customerDraft)"
+              >
+                保存草稿
+              </button>
+              <button
+                class="send-btn"
+                :disabled="props.isBusy || !canNotify || !customerDraft.trim()"
+                @click="emit('send-customer', customerDraft)"
+              >
+                {{ props.isBusy ? '发送中…' : '发送给客户' }}
+              </button>
+            </div>
+          </div>
+        </section>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.rca-doc {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 15px;
+  padding: 18px 20px;
+}
+.rca-head {
+  display: flex;
+  align-items: flex-start;
+  justify-content: space-between;
+  gap: 12px;
+  margin-bottom: 15px;
+}
+.rca-title {
+  font-family: var(--font-display);
+  font-weight: var(--font-weight-bold);
+  font-size: 15px;
+  color: var(--text);
+}
+.rca-byline {
+  margin-top: 3px;
+  font-size: 11.5px;
+  color: var(--faint);
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  flex-wrap: wrap;
+}
+.version {
+  color: var(--muted2);
+  background: var(--o05);
+  border: 1px solid var(--o08);
+  padding: 1px 6px;
+  border-radius: 5px;
+  font-size: 10px;
+}
+.partial-tag {
+  font-family: var(--font-mono);
+  font-size: 9.5px;
+  color: var(--c-warn);
+  background: color-mix(in srgb, var(--c-warn) 12%, transparent);
+  padding: 2px 7px;
+  border-radius: 6px;
+}
+.rca-confidence {
+  font-size: 11px;
+  color: var(--muted2);
+  flex-shrink: 0;
+}
+.mono {
+  font-family: var(--font-mono);
+}
+.rca-grid {
+  display: grid;
+  grid-template-columns: 148px minmax(0, 1fr);
+  gap: 18px;
+  align-items: start;
+}
+.rca-toc {
+  position: sticky;
+  top: 16px;
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+}
+.toc-link {
+  text-align: left;
+  padding: 5px 9px;
+  background: transparent;
+  border: none;
+  border-radius: 7px;
+  color: var(--muted);
+  font-size: 11.5px;
+  cursor: pointer;
+}
+.toc-link:hover {
+  background: var(--o05);
+  color: var(--text);
+}
+.rca-body {
+  display: flex;
+  flex-direction: column;
+  gap: 17px;
+  min-width: 0;
+}
+.section-label {
+  font-family: var(--font-mono);
+  font-size: 10px;
+  letter-spacing: 0.09em;
+  text-transform: uppercase;
+  color: var(--faint);
+  margin: 0 0 7px;
+}
+.section-text {
+  margin: 0;
+  font-size: 13px;
+  line-height: 1.6;
+  color: var(--text3);
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+.section-text.conclusion {
+  color: var(--text);
+}
+.timeline {
+  display: flex;
+  flex-direction: column;
+  gap: 6px;
+}
+.timeline-row {
+  display: flex;
+  gap: 12px;
+  font-size: 12.5px;
+}
+.timeline-time {
+  color: var(--muted2);
+  font-size: 11px;
+  flex-shrink: 0;
+  min-width: 92px;
+  padding-top: 1px;
+}
+.timeline-event {
+  color: var(--text3);
+  line-height: 1.5;
+}
+.factor-list {
+  margin: 0;
+  padding-left: 18px;
+  font-size: 13px;
+  line-height: 1.7;
+  color: var(--text3);
+}
+.customer-card {
+  border: 1.5px solid var(--c-teal);
+  background: var(--teal-bg-10, color-mix(in srgb, var(--c-teal) 8%, transparent));
+  border-radius: 12px;
+  padding: 13px 14px;
+}
+.customer-editor {
+  width: 100%;
+  min-height: 88px;
+  resize: vertical;
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 9px;
+  padding: 10px 12px;
+  color: var(--text);
+  font-size: 13px;
+  line-height: 1.55;
+  outline: none;
+}
+.customer-actions {
+  display: flex;
+  align-items: center;
+  justify-content: flex-end;
+  gap: 9px;
+  margin-top: 10px;
+  flex-wrap: wrap;
+}
+.no-channel-note {
+  margin-right: auto;
+  font-size: 11px;
+  color: var(--faint);
+}
+.draft-btn {
+  padding: 7px 13px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--text);
+  border-radius: 9px;
+  font-size: 12px;
+  cursor: pointer;
+}
+.send-btn {
+  padding: 7px 15px;
+  background: var(--c-teal);
+  color: var(--on-light, #04140d);
+  border: none;
+  border-radius: 9px;
+  font-size: 12px;
+  font-weight: var(--font-weight-bold);
+  cursor: pointer;
+}
+.send-btn:disabled,
+.draft-btn:disabled {
+  opacity: 0.45;
+  cursor: not-allowed;
+}
+@media (max-width: 900px) {
+  .rca-grid {
+    grid-template-columns: 1fr;
+  }
+  .rca-toc {
+    position: static;
+    flex-direction: row;
+    flex-wrap: wrap;
+  }
+}
+</style>

frontend/src/components/tickets/TicketSidePanel.vue

@@ -0,0 +1,466 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, onMounted, ref } from 'vue'
+import { useRouter } from 'vue-router'
+import type { Ticket } from '@/types/ticket'
+import { formatSlaCountdown, ticketInitials } from './ticketMeta'
+import { useUsers } from '@/composables/useUsers'
+
+const props = defineProps<{
+  ticket: Ticket
+  linkedSessionIds: string[]
+  canManage: boolean
+}>()
+
+const emit = defineEmits<{
+  (e: 'assign', userId: string | null): void
+  (e: 'set-customer', email: string, name?: string): void
+}>()
+
+const router = useRouter()
+const { users, fetchUsers } = useUsers()
+const isPickingAssignee = ref(false)
+
+const isEditingCustomer = ref(false)
+const customerEmailDraft = ref('')
+const customerNameDraft = ref('')
+
+function startCustomerEdit() {
+  customerEmailDraft.value = props.ticket.customer?.email || ''
+  customerNameDraft.value = props.ticket.customer?.full_name || ''
+  isEditingCustomer.value = true
+}
+
+function saveCustomer() {
+  if (!customerEmailDraft.value.trim()) return
+  emit('set-customer', customerEmailDraft.value, customerNameDraft.value)
+  isEditingCustomer.value = false
+}
+
+onMounted(() => {
+  if (props.canManage) fetchUsers().catch(() => {})
+})
+
+const sla = computed(() => formatSlaCountdown(props.ticket.sla_due_at, props.ticket.resolved_at))
+const firstResponseMet = computed(() => !!props.ticket.first_response_at)
+
+const assigneeName = computed(
+  () => props.ticket.assignee?.full_name || props.ticket.assignee_name || null,
+)
+
+// CSAT is asked on close, through the linked conversation's rating prompt, so
+// a ticket with no conversation is never asked at all. A reopened-then-closed
+// ticket is asked again, hence the timestamp comparison rather than a plain
+// "has a score" check — the newest ask is the one being waited on.
+const csat = computed(() => {
+  const { csat_score: score, csat_requested_at: asked, csat_responded_at: answered } = props.ticket
+  const awaitingAnswer = !!asked && (!answered || new Date(asked) > new Date(answered))
+
+  if (score != null && !awaitingAnswer) {
+    return {
+      state: 'scored' as const,
+      score,
+      label: `${score}/5`,
+      color: score >= 4 ? 'var(--c-positive)' : score >= 3 ? 'var(--c-warn)' : 'var(--c-danger)',
+    }
+  }
+  if (awaitingAnswer) {
+    return { state: 'pending' as const, score: 0, label: '待评价', color: 'var(--muted2)' }
+  }
+  return { state: 'not-requested' as const, score: 0, label: '未邀请评价', color: 'var(--faint)' }
+})
+
+function openConversation() {
+  if (props.linkedSessionIds.length) {
+    router.push({ path: '/conversations', query: { session: props.linkedSessionIds[0] } })
+  }
+}
+
+function pickAssignee(userId: string | null) {
+  isPickingAssignee.value = false
+  emit('assign', userId)
+}
+</script>
+
+<template>
+  <aside class="side-panel">
+    <div class="panel-card">
+      <div class="card-label">负责人</div>
+      <div class="assignee-row">
+        <span class="avatar" :class="{ ai: !assigneeName }">
+          {{ ticketInitials(assigneeName) }}
+        </span>
+        <div class="assignee-info">
+          <div class="assignee-name">{{ assigneeName || 'ReplyPier AI' }}</div>
+          <div class="assignee-sub">{{ assigneeName ? '人工坐席' : '未分配——由 AI 处理' }}</div>
+        </div>
+        <button v-if="canManage" class="change-btn" @click="isPickingAssignee = !isPickingAssignee">
+          更改
+        </button>
+      </div>
+      <div v-if="isPickingAssignee" class="assignee-picker">
+        <button class="picker-option" @click="pickAssignee(null)">ReplyPier AI（取消分配）</button>
+        <button
+          v-for="user in users"
+          :key="user.id"
+          class="picker-option"
+          @click="pickAssignee(user.id)"
+        >
+          {{ user.full_name || user.email }}
+        </button>
+      </div>
+    </div>
+
+    <div class="panel-card">
+      <div class="card-label-row">
+        <div class="card-label">客户</div>
+        <button
+          v-if="canManage && !isEditingCustomer"
+          class="change-btn"
+          @click="startCustomerEdit"
+        >
+          {{ ticket.customer ? '编辑' : '添加' }}
+        </button>
+      </div>
+      <template v-if="isEditingCustomer">
+        <input
+          v-model="customerEmailDraft"
+          type="email"
+          class="customer-input"
+          placeholder="customer@company.com"
+          maxlength="320"
+        />
+        <input
+          v-model="customerNameDraft"
+          class="customer-input"
+          placeholder="姓名（选填）"
+          maxlength="200"
+        />
+        <div class="customer-edit-actions">
+          <button class="customer-cancel" @click="isEditingCustomer = false">取消</button>
+          <button
+            class="customer-save"
+            :disabled="!customerEmailDraft.trim()"
+            @click="saveCustomer"
+          >
+            保存
+          </button>
+        </div>
+      </template>
+      <div v-else-if="ticket.customer" class="customer-row">
+        <span class="customer-avatar">
+          {{ (ticket.customer.full_name || ticket.customer.email || '?')[0]?.toUpperCase() }}
+        </span>
+        <div>
+          <div class="assignee-name">{{ ticket.customer.full_name || '客户' }}</div>
+          <div class="assignee-sub">{{ ticket.customer.email }}</div>
+        </div>
+      </div>
+      <div v-else class="no-customer">
+        未关联客户——此工单无法发送通知。
+      </div>
+    </div>
+
+    <div v-if="linkedSessionIds.length" class="panel-card">
+      <div class="card-label">关联会话</div>
+      <button class="open-conversation" @click="openConversation">打开会话 →</button>
+    </div>
+
+    <div class="panel-card">
+      <div class="card-label">SLA</div>
+      <div class="sla-row">
+        <span class="sla-label">首次响应</span>
+        <span class="sla-value" :style="{ color: firstResponseMet ? 'var(--c-positive)' : 'var(--muted2)' }">
+          <template v-if="firstResponseMet">
+            <font-awesome-icon :icon="['fas', 'check']" /> 已达成
+          </template>
+          <template v-else>等待中</template>
+        </span>
+      </div>
+      <div class="sla-row">
+        <span class="sla-label">解决时间</span>
+        <span class="sla-value mono" :style="{ color: sla.color }">{{ sla.label }}</span>
+      </div>
+    </div>
+
+    <div class="panel-card">
+      <div class="card-label">CSAT</div>
+      <div class="csat-row">
+        <span v-if="csat.state === 'scored'" class="csat-stars" :style="{ color: csat.color }">
+          <font-awesome-icon
+            v-for="star in 5"
+            :key="star"
+            :icon="[star <= csat.score ? 'fas' : 'far', 'star']"
+          />
+        </span>
+        <span class="sla-value" :style="{ color: csat.color }">{{ csat.label }}</span>
+      </div>
+      <p class="csat-note">
+        <template v-if="csat.state === 'scored'">客户已在关联会话中评分。</template>
+        <template v-else-if="csat.state === 'pending'">关闭时已邀请评价——等待客户评分。</template>
+        <template v-else-if="linkedSessionIds.length">工单关闭时会自动邀请评价。</template>
+        <template v-else>没有可评价的关联会话，因此此工单不收集 CSAT。</template>
+      </p>
+    </div>
+
+    <div v-if="ticket.intent || ticket.ai_summary" class="panel-card">
+      <div class="card-label">AI 分诊</div>
+      <div v-if="ticket.intent" class="triage-row">
+        <span class="sla-label">意图</span>
+        <span class="sla-value mono">{{ ticket.intent }}</span>
+      </div>
+      <div v-if="ticket.triage_confidence != null" class="triage-row">
+        <span class="sla-label">置信度</span>
+        <span class="sla-value mono">{{ ticket.triage_confidence.toFixed(2) }}</span>
+      </div>
+      <p v-if="ticket.ai_summary" class="triage-summary">{{ ticket.ai_summary }}</p>
+    </div>
+
+    <div v-if="ticket.external_ref_id" class="panel-card">
+      <div class="card-label">外部引用</div>
+      <a
+        :href="ticket.external_ref_url || '#'"
+        target="_blank"
+        rel="noopener"
+        class="external-ref"
+      >
+        {{ ticket.external_ref_type }} · {{ ticket.external_ref_id }}
+      </a>
+    </div>
+  </aside>
+</template>
+
+<style scoped>
+.side-panel {
+  display: flex;
+  flex-direction: column;
+  gap: 14px;
+}
+.panel-card {
+  background: var(--surface);
+  border: 1px solid var(--o08);
+  border-radius: 13px;
+  padding: 15px;
+}
+.card-label {
+  font-family: var(--font-mono);
+  font-size: 10px;
+  letter-spacing: 0.09em;
+  text-transform: uppercase;
+  color: var(--faint);
+  margin-bottom: 11px;
+}
+.assignee-row,
+.customer-row {
+  display: flex;
+  align-items: center;
+  gap: 10px;
+}
+.avatar {
+  width: 30px;
+  height: 30px;
+  border-radius: 50%;
+  background: var(--c-coral);
+  color: var(--on-accent);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 11px;
+  font-weight: var(--font-weight-bold);
+  flex-shrink: 0;
+}
+.avatar.ai {
+  border-radius: 9px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+}
+.no-customer {
+  font-size: 12px;
+  color: var(--faint);
+  line-height: 1.5;
+}
+.card-label-row {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+}
+.customer-input {
+  width: 100%;
+  padding: 8px 11px;
+  background: var(--bg2);
+  border: 1px solid var(--o10);
+  border-radius: 9px;
+  color: var(--text);
+  font-size: 12.5px;
+  outline: none;
+  margin-bottom: 8px;
+}
+.customer-edit-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+}
+.customer-cancel {
+  padding: 6px 12px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--muted);
+  border-radius: 8px;
+  font-size: 12px;
+  cursor: pointer;
+}
+.customer-save {
+  padding: 6px 14px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: 8px;
+  font-size: 12px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.customer-save:disabled {
+  opacity: 0.5;
+  cursor: not-allowed;
+}
+.customer-avatar {
+  width: 34px;
+  height: 34px;
+  border-radius: 10px;
+  background: var(--grad-purple-teal);
+  color: var(--on-accent);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 13px;
+  font-weight: var(--font-weight-bold);
+  font-family: var(--font-display);
+  flex-shrink: 0;
+}
+.assignee-info {
+  flex: 1;
+  min-width: 0;
+}
+.assignee-name {
+  font-size: 13px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--text);
+}
+.assignee-sub {
+  font-size: 11px;
+  color: var(--faint);
+  overflow: hidden;
+  text-overflow: ellipsis;
+}
+.change-btn {
+  font-size: 11.5px;
+  color: var(--accent-ink);
+  background: var(--accent-bg-08);
+  border: none;
+  padding: 4px 9px;
+  border-radius: 7px;
+  cursor: pointer;
+}
+.assignee-picker {
+  margin-top: 10px;
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  max-height: 200px;
+  overflow-y: auto;
+}
+.picker-option {
+  text-align: left;
+  padding: 7px 10px;
+  border: none;
+  border-radius: 8px;
+  background: transparent;
+  color: var(--text3);
+  font-size: 12.5px;
+  cursor: pointer;
+}
+.picker-option:hover {
+  background: var(--o05);
+  color: var(--text);
+}
+.open-conversation {
+  width: 100%;
+  padding: 9px;
+  background: var(--o05);
+  border: 1px solid var(--o10);
+  color: var(--text);
+  border-radius: 9px;
+  font-size: 12.5px;
+  font-weight: var(--font-weight-semibold);
+  cursor: pointer;
+}
+.open-conversation:hover {
+  background: var(--o08);
+}
+.sla-row,
+.triage-row {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 9px;
+}
+.sla-row:last-child,
+.triage-row:last-child {
+  margin-bottom: 0;
+}
+.sla-label {
+  font-size: 12.5px;
+  color: var(--text3);
+}
+.sla-value {
+  font-size: 11.5px;
+  font-weight: var(--font-weight-semibold);
+}
+.mono {
+  font-family: var(--font-mono);
+  font-size: 12px;
+}
+.csat-row {
+  display: flex;
+  align-items: center;
+  gap: 9px;
+}
+.csat-stars {
+  display: inline-flex;
+  gap: 3px;
+  font-size: 12px;
+}
+.csat-note {
+  margin: 9px 0 0;
+  font-size: 12px;
+  line-height: 1.5;
+  color: var(--faint);
+}
+.triage-summary {
+  margin: 10px 0 0;
+  font-size: 12.5px;
+  line-height: 1.55;
+  color: var(--text3);
+}
+.external-ref {
+  font-family: var(--font-mono);
+  font-size: 12px;
+  color: var(--c-teal);
+  text-decoration: none;
+}
+</style>

frontend/src/components/tickets/TicketStatusBadge.vue

@@ -0,0 +1,44 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+import type { TicketStatus } from '@/types/ticket'
+import { statusMeta } from './ticketMeta'
+
+const props = defineProps<{ status: TicketStatus }>()
+const meta = computed(() => statusMeta(props.status))
+</script>
+
+<template>
+  <span class="ticket-status-badge" :style="{ '--chip-color': meta.color }">
+    {{ meta.label }}
+  </span>
+</template>
+
+<style scoped>
+.ticket-status-badge {
+  display: inline-flex;
+  align-items: center;
+  padding: 3px 10px;
+  border-radius: var(--radius-full);
+  font-size: 11.5px;
+  font-weight: var(--font-weight-semibold);
+  color: var(--chip-color);
+  background: color-mix(in srgb, var(--chip-color) 14%, transparent);
+  white-space: nowrap;
+}
+</style>

frontend/src/components/tickets/ticketMeta.ts

@@ -0,0 +1,114 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+
+Shared display metadata for ticket statuses / priorities / AI states.
+Colors come from the design tokens so both themes work.
+*/
+
+import type { HypothesisStatus, TicketAiState, TicketPriority, TicketStatus } from '@/types/ticket'
+
+export interface ChipMeta {
+  label: string
+  color: string
+}
+
+export const STATUS_META: Record<TicketStatus, ChipMeta> = {
+  open: { label: '待处理', color: 'var(--c-info)' },
+  triaging: { label: '待处理 · AI 分诊', color: 'var(--c-info)' },
+  investigating: { label: '待处理 · AI 处理中', color: 'var(--c-info)' },
+  awaiting_approval: { label: '待审批', color: 'var(--c-warn)' },
+  in_progress: { label: '处理中', color: 'var(--c-teal)' },
+  resolved_pending_confirmation: { label: '已解决 · 待确认', color: 'var(--c-positive)' },
+  resolved: { label: '已解决', color: 'var(--c-positive)' },
+  closed: { label: '已关闭', color: 'var(--c-neutral)' },
+  reopened: { label: '重新打开', color: 'var(--c-coral)' },
+}
+
+export const PRIORITY_META: Record<TicketPriority, ChipMeta> = {
+  urgent: { label: '紧急', color: 'var(--c-danger)' },
+  high: { label: '高', color: 'var(--c-coral)' },
+  medium: { label: '中', color: 'var(--c-warn)' },
+  low: { label: '低', color: 'var(--c-neutral)' },
+}
+
+export const AI_STATE_META: Record<TicketAiState, ChipMeta & { pulse: boolean }> = {
+  investigating: { label: 'AI 调查中', color: 'var(--c-info)', pulse: true },
+  awaiting: { label: '等待人工', color: 'var(--c-warn)', pulse: false },
+  human: { label: '人工处理', color: 'var(--c-neutral)', pulse: false },
+  resolved: { label: 'AI 已解决', color: 'var(--c-positive)', pulse: false },
+}
+
+// Human-selectable statuses for the detail dropdown, in lifecycle order.
+// Triaging/investigating are AI-driven and not directly selectable.
+export const SELECTABLE_STATUSES: TicketStatus[] = [
+  'open',
+  'in_progress',
+  'awaiting_approval',
+  'resolved_pending_confirmation',
+  'resolved',
+  'closed',
+  'reopened',
+]
+
+export const PRIORITIES: TicketPriority[] = ['urgent', 'high', 'medium', 'low']
+
+export function statusMeta(status: TicketStatus): ChipMeta {
+  return STATUS_META[status] || { label: status, color: 'var(--c-neutral)' }
+}
+
+export function priorityMeta(priority: TicketPriority): ChipMeta {
+  return PRIORITY_META[priority] || { label: priority, color: 'var(--c-neutral)' }
+}
+
+export function aiStateMeta(state?: TicketAiState | null) {
+  return (state && AI_STATE_META[state]) || AI_STATE_META.human
+}
+
+export const HYPOTHESIS_STATUS_META: Record<HypothesisStatus, ChipMeta> = {
+  pending: { label: '待验证', color: 'var(--c-neutral)' },
+  testing: { label: '验证中', color: 'var(--c-info)' },
+  validated: { label: '已验证', color: 'var(--c-positive)' },
+  invalidated: { label: '已推翻', color: 'var(--c-danger)' },
+  inconclusive: { label: '无定论', color: 'var(--c-warn)' },
+}
+
+export function hypothesisMeta(status: HypothesisStatus): ChipMeta {
+  return HYPOTHESIS_STATUS_META[status] || { label: status, color: 'var(--c-neutral)' }
+}
+
+export function ticketInitials(name?: string | null): string {
+  if (!name) return 'AI'
+  return name
+    .split(/\s+/)
+    .slice(0, 2)
+    .map((part) => part[0]?.toUpperCase())
+    .join('')
+}
+
+export function formatSlaCountdown(slaDueAt?: string | null, resolvedAt?: string | null): ChipMeta {
+  if (resolvedAt || !slaDueAt) return { label: '—', color: 'var(--faint)' }
+  const remainingMs = new Date(slaDueAt).getTime() - Date.now()
+  if (remainingMs <= 0) return { label: '已超时', color: 'var(--c-danger)' }
+  const minutes = Math.floor(remainingMs / 60000)
+  const label =
+    minutes >= 60 * 24
+      ? `${Math.floor(minutes / (60 * 24))}天 ${Math.floor((minutes % (60 * 24)) / 60)}小时`
+      : minutes >= 60
+        ? `${Math.floor(minutes / 60)}小时 ${minutes % 60}分`
+        : `${minutes}分钟`
+  const color =
+    minutes < 10 ? 'var(--c-danger)' : minutes < 30 ? 'var(--c-warn)' : 'var(--muted2)'
+  return { label, color }
+}

frontend/src/components/workflow/NodeConfigPanel.vue

@@ -0,0 +1,668 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, computed, onMounted } from 'vue'
+import type { Node } from '@vue-flow/core'
+
+const props = defineProps<{
+  node: Node
+  workflowId: string
+}>()
+
+const emit = defineEmits<{
+  (e: 'save', config: any): void
+  (e: 'cancel'): void
+  (e: 'delete', nodeId: string): void
+}>()
+
+// Form state
+const formData = ref({
+  label: '',
+  description: '',
+  config: {} as Record<string, any>
+})
+
+// Initialize form data
+onMounted(() => {
+  formData.value = {
+    label: props.node.data.label || '',
+    description: props.node.data.description || '',
+    config: { ...(props.node.data.config || {}) }
+  }
+})
+
+// Field configuration type
+interface FieldConfig {
+  key: string
+  label: string
+  type: string
+  required?: boolean
+  placeholder?: string
+  options?: string[]
+  min?: number
+  max?: number
+  step?: number
+  default?: any
+  arrayType?: string
+}
+
+// Node type configurations
+const nodeConfigs: Record<string, { fields: FieldConfig[] }> = {
+  message: {
+    fields: [
+      { key: 'message', label: '消息内容', type: 'textarea', required: true }
+    ]
+  },
+  llm: {
+    fields: [
+      { key: 'model', label: 'AI 模型', type: 'select', options: ['gpt-4', 'gpt-3.5-turbo', 'claude-3'], required: true },
+      { key: 'systemPrompt', label: '系统提示词', type: 'textarea', required: true },
+      { key: 'temperature', label: '温度', type: 'number', min: 0, max: 2, step: 0.1, default: 0.7 },
+      { key: 'maxTokens', label: '最大 Token 数', type: 'number', min: 1, max: 4000, default: 1000 }
+    ]
+  },
+  condition: {
+    fields: [
+      { key: 'condition', label: '条件表达式', type: 'textarea', required: true },
+      { key: 'conditionType', label: '条件类型', type: 'select', options: ['javascript', 'simple'], required: true }
+    ]
+  },
+  form: {
+    fields: [
+      { key: 'fields', label: '表单字段', type: 'array', arrayType: 'object', required: true }
+    ]
+  },
+  action: {
+    fields: [
+      { key: 'actionType', label: '动作类型', type: 'select', options: ['webhook', 'email', 'api'], required: true },
+      { key: 'url', label: 'URL', type: 'text', required: true },
+      { key: 'method', label: 'HTTP 方法', type: 'select', options: ['GET', 'POST', 'PUT', 'DELETE'], default: 'POST' },
+      { key: 'headers', label: '请求头', type: 'object' },
+      { key: 'body', label: '请求体', type: 'textarea' }
+    ]
+  },
+  humanTransfer: {
+    fields: [
+      { key: 'department', label: '部门', type: 'select', options: ['general', 'sales', 'support', 'technical'], required: true },
+      { key: 'message', label: '转接消息', type: 'textarea' },
+      { key: 'priority', label: '优先级', type: 'select', options: ['low', 'medium', 'high'], default: 'medium' }
+    ]
+  },
+  wait: {
+    fields: [
+      { key: 'duration', label: '时长', type: 'number', min: 1, required: true },
+      { key: 'unit', label: '时间单位', type: 'select', options: ['seconds', 'minutes', 'hours', 'days'], default: 'seconds' },
+      { key: 'waitType', label: '等待类型', type: 'select', options: ['fixed', 'user_input'], default: 'fixed' }
+    ]
+  },
+  end: {
+    fields: [
+      { key: 'endType', label: '结束类型', type: 'select', options: ['success', 'failure', 'timeout'], default: 'success' },
+      { key: 'finalMessage', label: '最终消息', type: 'textarea' }
+    ]
+  }
+}
+
+// Get configuration for current node type
+const currentConfig = computed(() => {
+  return nodeConfigs[props.node.type as keyof typeof nodeConfigs] || { fields: [] }
+})
+
+// Handle form submission
+const handleSave = () => {
+  emit('save', formData.value)
+}
+
+// Handle cancel
+const handleCancel = () => {
+  emit('cancel')
+}
+
+// Handle delete
+const handleDelete = () => {
+  if (confirm('确定要删除此节点吗？')) {
+    emit('delete', props.node.id)
+  }
+}
+
+// Handle array field changes
+const addArrayItem = (fieldKey: string) => {
+  if (!formData.value.config[fieldKey]) {
+    formData.value.config[fieldKey] = []
+  }
+  formData.value.config[fieldKey].push({})
+}
+
+const removeArrayItem = (fieldKey: string, index: number) => {
+  if (formData.value.config[fieldKey]) {
+    formData.value.config[fieldKey].splice(index, 1)
+  }
+}
+
+// Get node type display name
+const getNodeTypeName = (type: string | undefined) => {
+  if (!type) return '未知'
+  const names = {
+    message: '消息',
+    llm: 'LLM',
+    condition: '条件',
+    form: '表单',
+    action: '动作',
+    humanTransfer: '转人工',
+    wait: '等待',
+    end: '结束'
+  }
+  return names[type as keyof typeof names] || type
+}
+
+// Handle object field changes
+const handleObjectChange = (fieldKey: string, value: string) => {
+  try {
+    formData.value.config[fieldKey] = JSON.parse(value)
+  } catch (e) {
+    // Keep as string if not valid JSON
+    formData.value.config[fieldKey] = value
+  }
+}
+</script>
+
+<template>
+  <div class="node-config-overlay" @click="handleCancel">
+    <div class="node-config-panel" @click.stop>
+      <div class="panel-header">
+        <div class="header-left">
+          <h3>配置{{ getNodeTypeName(node.type) }}节点</h3>
+          <span class="node-id">ID：{{ node.id }}</span>
+        </div>
+        <button class="close-button" @click="handleCancel">
+          <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <line x1="18" y1="6" x2="6" y2="18"></line>
+            <line x1="6" y1="6" x2="18" y2="18"></line>
+          </svg>
+        </button>
+      </div>
+
+      <div class="panel-content">
+        <form @submit.prevent="handleSave">
+          <!-- Basic Information -->
+          <div class="form-section">
+            <h4>基本信息</h4>
+            
+            <div class="form-group">
+              <label for="node-label">节点名称 *</label>
+              <input
+                id="node-label"
+                v-model="formData.label"
+                type="text"
+                class="form-input"
+                placeholder="输入节点名称"
+                required
+              />
+            </div>
+
+            <div class="form-group">
+              <label for="node-description">描述</label>
+              <textarea
+                id="node-description"
+                v-model="formData.description"
+                class="form-textarea"
+                placeholder="输入节点描述（可选）"
+                rows="3"
+              ></textarea>
+            </div>
+          </div>
+
+          <!-- Node-specific Configuration -->
+          <div v-if="currentConfig.fields.length > 0" class="form-section">
+            <h4>{{ getNodeTypeName(node.type) }}配置</h4>
+            
+            <div
+              v-for="field in currentConfig.fields"
+              :key="field.key"
+              class="form-group"
+            >
+              <label :for="`config-${field.key}`">
+                {{ field.label }}
+                <span v-if="field.required" class="required">*</span>
+              </label>
+
+              <!-- Text Input -->
+                             <input
+                 v-if="field.type === 'text'"
+                 :id="`config-${field.key}`"
+                 v-model="formData.config[field.key]"
+                 type="text"
+                 class="form-input"
+                 :placeholder="field.placeholder || `输入${field.label?.toLowerCase() || '值'}`"
+                 :required="field.required"
+               />
+
+              <!-- Number Input -->
+              <input
+                v-else-if="field.type === 'number'"
+                :id="`config-${field.key}`"
+                v-model.number="formData.config[field.key]"
+                type="number"
+                class="form-input"
+                :min="field.min"
+                :max="field.max"
+                :step="field.step"
+                :placeholder="field.default?.toString() || ''"
+                :required="field.required"
+              />
+
+              <!-- Textarea -->
+                             <textarea
+                 v-else-if="field.type === 'textarea'"
+                 :id="`config-${field.key}`"
+                 v-model="formData.config[field.key]"
+                 class="form-textarea"
+                 :placeholder="field.placeholder || `输入${field.label?.toLowerCase() || '值'}`"
+                 rows="4"
+                 :required="field.required"
+               ></textarea>
+
+              <!-- Select -->
+              <select
+                v-else-if="field.type === 'select'"
+                :id="`config-${field.key}`"
+                v-model="formData.config[field.key]"
+                class="form-select"
+                :required="field.required"
+              >
+                <option value="">选择{{ field.label.toLowerCase() }}</option>
+                <option
+                  v-for="option in field.options"
+                  :key="option"
+                  :value="option"
+                >
+                  {{ option }}
+                </option>
+              </select>
+
+              <!-- Checkbox -->
+              <label
+                v-else-if="field.type === 'checkbox'"
+                class="checkbox-label"
+              >
+                <input
+                  :id="`config-${field.key}`"
+                  v-model="formData.config[field.key]"
+                  type="checkbox"
+                  class="form-checkbox"
+                />
+                <span class="checkbox-text">{{ field.label }}</span>
+              </label>
+
+              <!-- Object (JSON) -->
+              <textarea
+                v-else-if="field.type === 'object'"
+                :id="`config-${field.key}`"
+                :value="JSON.stringify(formData.config[field.key] || {}, null, 2)"
+                @input="handleObjectChange(field.key, ($event.target as HTMLTextAreaElement).value)"
+                class="form-textarea"
+                placeholder="输入 JSON 对象"
+                rows="4"
+              ></textarea>
+
+              <!-- Array -->
+              <div v-else-if="field.type === 'array'" class="array-field">
+                <div
+                  v-for="(item, index) in formData.config[field.key] || []"
+                  :key="index"
+                  class="array-item"
+                >
+                  <input
+                    v-if="field.arrayType === 'string'"
+                    v-model="formData.config[field.key][index]"
+                    type="text"
+                    class="form-input"
+                    :placeholder="`${field.label} ${index + 1}`"
+                  />
+                  <div v-else-if="field.arrayType === 'object'" class="object-item">
+                    <input
+                      v-model="formData.config[field.key][index].name"
+                      type="text"
+                      class="form-input"
+                      placeholder="字段名"
+                    />
+                    <select
+                      v-model="formData.config[field.key][index].type"
+                      class="form-select"
+                    >
+                      <option value="text">文本</option>
+                      <option value="email">邮箱</option>
+                      <option value="number">数字</option>
+                      <option value="select">下拉选择</option>
+                      <option value="checkbox">复选框</option>
+                    </select>
+                  </div>
+                  <button
+                    type="button"
+                    class="remove-item-btn"
+                    @click="removeArrayItem(field.key, index)"
+                  >
+                    ×
+                  </button>
+                </div>
+                <button
+                  type="button"
+                  class="add-item-btn"
+                  @click="addArrayItem(field.key)"
+                >
+                  添加{{ field.label }}
+                </button>
+              </div>
+            </div>
+          </div>
+        </form>
+      </div>
+
+      <div class="panel-footer">
+        <button type="button" class="btn btn-danger" @click="handleDelete">
+          删除节点
+        </button>
+        <div class="footer-actions">
+          <button type="button" class="btn btn-secondary" @click="handleCancel">
+            取消
+          </button>
+          <button type="submit" class="btn btn-primary" @click="handleSave">
+            保存修改
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.node-config-overlay {
+  position: fixed;
+  top: 0;
+  left: 0;
+  right: 0;
+  bottom: 0;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  z-index: 1001;
+}
+
+.node-config-panel {
+  background: var(--background-color);
+  border-radius: var(--radius-lg);
+  box-shadow: var(--shadow-lg);
+  width: 90%;
+  max-width: 600px;
+  max-height: 80vh;
+  display: flex;
+  flex-direction: column;
+  overflow: hidden;
+}
+
+.panel-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: var(--space-lg);
+  border-bottom: 1px solid var(--border-color);
+  background: var(--background-soft);
+}
+
+.header-left h3 {
+  margin: 0;
+  font-size: 1.2rem;
+  font-weight: 600;
+  color: var(--text-color);
+}
+
+.node-id {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  margin-top: 2px;
+}
+
+.close-button {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  width: 32px;
+  height: 32px;
+  background: transparent;
+  border: none;
+  border-radius: var(--radius-md);
+  color: var(--text-muted);
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.close-button:hover {
+  background: var(--background-muted);
+  color: var(--text-color);
+}
+
+.close-button svg {
+  width: 16px;
+  height: 16px;
+}
+
+.panel-content {
+  flex: 1;
+  overflow-y: auto;
+  padding: var(--space-lg);
+}
+
+.form-section {
+  margin-bottom: var(--space-xl);
+}
+
+.form-section h4 {
+  margin: 0 0 var(--space-md) 0;
+  font-size: 1rem;
+  font-weight: 600;
+  color: var(--text-color);
+  border-bottom: 1px solid var(--border-color);
+  padding-bottom: var(--space-sm);
+}
+
+.form-group {
+  margin-bottom: var(--space-md);
+}
+
+.form-group label {
+  display: block;
+  font-size: var(--text-sm);
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: var(--space-xs);
+}
+
+.required {
+  color: var(--error-color);
+}
+
+.form-input,
+.form-textarea,
+.form-select {
+  width: 100%;
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: var(--text-sm);
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-textarea:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-textarea {
+  resize: vertical;
+  min-height: 80px;
+}
+
+.checkbox-label {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+  cursor: pointer;
+  font-weight: normal;
+}
+
+.form-checkbox {
+  width: auto;
+  margin: 0;
+}
+
+.checkbox-text {
+  font-size: var(--text-sm);
+  color: var(--text-color);
+}
+
+.array-field {
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  padding: var(--space-sm);
+  background: var(--background-soft);
+}
+
+.array-item {
+  display: flex;
+  gap: var(--space-sm);
+  margin-bottom: var(--space-sm);
+  align-items: center;
+}
+
+.object-item {
+  display: flex;
+  gap: var(--space-sm);
+  flex: 1;
+}
+
+.remove-item-btn {
+  background: var(--error-color);
+  color: white;
+  border: none;
+  border-radius: var(--radius-sm);
+  width: 28px;
+  height: 28px;
+  cursor: pointer;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  font-size: 1.2rem;
+  line-height: 1;
+  flex-shrink: 0;
+}
+
+.add-item-btn {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border: none;
+  border-radius: var(--radius-md);
+  padding: var(--space-sm);
+  cursor: pointer;
+  font-size: var(--text-sm);
+  transition: background-color 0.2s ease;
+}
+
+.add-item-btn:hover {
+  background: var(--primary-dark);
+}
+
+.panel-footer {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: var(--space-lg);
+  border-top: 1px solid var(--border-color);
+  background: var(--background-soft);
+}
+
+.footer-actions {
+  display: flex;
+  gap: var(--space-sm);
+}
+
+.btn {
+  padding: var(--space-sm) var(--space-md);
+  border: none;
+  border-radius: var(--radius-md);
+  font-weight: 500;
+  cursor: pointer;
+  transition: all 0.2s ease;
+  font-size: var(--text-sm);
+}
+
+.btn-primary {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+}
+
+.btn-primary:hover {
+  background: var(--primary-dark);
+}
+
+.btn-secondary {
+  background: var(--background-muted);
+  color: var(--text-muted);
+  border: 1px solid var(--border-color);
+}
+
+.btn-secondary:hover {
+  background: var(--background-alt);
+  color: var(--text-color);
+}
+
+.btn-danger {
+  background: var(--error-color);
+  color: white;
+}
+
+.btn-danger:hover {
+  background: #DC2626;
+}
+
+/* Responsive */
+@media (max-width: 768px) {
+  .node-config-panel {
+    width: 95%;
+    max-height: 90vh;
+  }
+  
+  .panel-footer {
+    flex-direction: column;
+    gap: var(--space-md);
+  }
+  
+  .footer-actions {
+    width: 100%;
+    justify-content: stretch;
+  }
+  
+  .btn {
+    flex: 1;
+  }
+}
+</style> 

frontend/src/components/workflow/nodes/ActionNode.vue

@@ -0,0 +1,145 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="action-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">⚡</div>
+        <div class="node-title">{{ data.label || '动作' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.actionType" class="node-preview">
+        <div class="preview-label">动作类型：</div>
+        <div class="preview-content">{{ data.config.actionType }}</div>
+      </div>
+      
+      <div v-if="data.config?.url" class="node-preview">
+        <div class="preview-label">URL：</div>
+        <div class="preview-content">
+          {{ data.config.url.substring(0, 80) }}{{ data.config.url.length > 80 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.action-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #EF4444;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.action-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #EF4444;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #DC2626;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/ActionNodeConfig.vue

@@ -0,0 +1,155 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface ActionNodeData {
+  action_type: string
+  action_url: string
+}
+
+const props = defineProps<{
+  modelValue: ActionNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: ActionNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: ActionNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof ActionNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+</script>
+
+<template>
+  <div class="action-node-config">
+    <div class="form-group">
+      <label for="action-type">动作类型 *</label>
+      <select
+        id="action-type"
+        :value="formData.action_type"
+        @change="updateFormData('action_type', ($event.target as HTMLSelectElement).value)"
+        @blur="$emit('validate-field', 'action_type')"
+        class="form-select"
+        :class="{ 'error': validationErrors.action_type }"
+        required
+      >
+        <option value="">选择动作类型</option>
+        <option value="webhook">Webhook</option>
+        <option value="email">发送邮件</option>
+        <option value="api">API 调用</option>
+      </select>
+      <div v-if="validationErrors.action_type" class="error-message">
+        {{ validationErrors.action_type }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <label for="action-url">URL *</label>
+      <input
+        id="action-url"
+        :value="formData.action_url"
+        @input="updateFormData('action_url', ($event.target as HTMLInputElement).value)"
+        @blur="$emit('validate-field', 'action_url')"
+        type="url"
+        class="form-input"
+        :class="{ 'error': validationErrors.action_url }"
+        placeholder="https://example.com/webhook"
+        required
+      />
+      <div v-if="validationErrors.action_url" class="error-message">
+        {{ validationErrors.action_url }}
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.action-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-input,
+.form-select {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-input.error,
+.form-select.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-input.error:focus,
+.form-select.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/ConditionNode.vue

@@ -0,0 +1,177 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="condition-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">🔀</div>
+        <div class="node-title">{{ data.label || '条件' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.condition" class="node-preview">
+        <div class="preview-label">条件：</div>
+        <div class="preview-content">
+          {{ data.config.condition.substring(0, 80) }}{{ data.config.condition.length > 80 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="true"
+      type="source"
+      :position="Position.Right"
+      :style="{ top: '30%' }"
+      class="node-handle true-handle"
+    />
+    <div class="handle-label true-label">是</div>
+    
+    <Handle
+      id="false"
+      type="source"
+      :position="Position.Right"
+      :style="{ top: '70%' }"
+      class="node-handle false-handle"
+    />
+    <div class="handle-label false-label">否</div>
+  </div>
+</template>
+
+<style scoped>
+.condition-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #F59E0B;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.condition-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #F59E0B;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle.true-handle {
+  background: #10B981;
+}
+
+.node-handle.false-handle {
+  background: #EF4444;
+}
+
+.node-handle:hover {
+  transform: scale(1.2);
+}
+
+.handle-label {
+  position: absolute;
+  right: -35px;
+  font-size: 0.6rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  pointer-events: none;
+}
+
+.true-label {
+  top: 25%;
+  color: #10B981;
+}
+
+.false-label {
+  top: 65%;
+  color: #EF4444;
+}
+</style> 

frontend/src/components/workflow/nodes/ConditionNodeConfig.vue

@@ -0,0 +1,592 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed, ref, watch } from 'vue'
+import { toast } from 'vue-sonner'
+
+interface ConditionRule {
+  id: string
+  variable: string
+  operator: string
+  value: string
+}
+
+interface ConditionGroup {
+  id: string
+  rules: ConditionRule[]
+  logicalOperator: 'AND' | 'OR'
+}
+
+interface ConditionNodeData {
+  condition_expression: string
+  condition_groups?: ConditionGroup[]
+}
+
+interface Variable {
+  nodeId: string
+  nodeName: string
+  fieldName: string
+  fieldType: string
+  fieldLabel: string
+}
+
+const props = defineProps<{
+  modelValue: ConditionNodeData
+  validationErrors: Record<string, string>
+  availableVariables?: Variable[]
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: ConditionNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+// Available operators
+const operators = [
+  { value: '===', label: '等于' },
+  { value: '!==', label: '不等于' },
+  { value: '>', label: '大于' },
+  { value: '<', label: '小于' },
+  { value: '>=', label: '大于或等于' },
+  { value: '<=', label: '小于或等于' },
+  { value: 'includes', label: '包含' },
+  { value: 'startsWith', label: '开头是' },
+  { value: 'endsWith', label: '结尾是' }
+]
+
+// Initialize condition groups from existing data or create default
+const conditionGroups = ref<ConditionGroup[]>(
+  props.modelValue.condition_groups || [
+    {
+      id: generateId(),
+      rules: [
+        {
+          id: generateId(),
+          variable: '',
+          operator: '===',
+          value: ''
+        }
+      ],
+      logicalOperator: 'AND'
+    }
+  ]
+)
+
+// Generate unique ID
+function generateId(): string {
+  return Math.random().toString(36).substr(2, 9)
+}
+
+// Factory for default condition group structure
+function createDefaultConditionGroups(): ConditionGroup[] {
+  return [
+    {
+      id: generateId(),
+      rules: [
+        { id: generateId(), variable: '', operator: '===', value: '' }
+      ],
+      logicalOperator: 'AND'
+    }
+  ]
+}
+
+// Keep local state in sync when switching nodes or external updates occur
+watch(
+  () => props.modelValue,
+  (newValue) => {
+    if (newValue && Array.isArray(newValue.condition_groups)) {
+      conditionGroups.value = newValue.condition_groups.length > 0
+        ? newValue.condition_groups
+        : createDefaultConditionGroups()
+    } else {
+      conditionGroups.value = createDefaultConditionGroups()
+    }
+  },
+  { deep: true, immediate: true }
+)
+
+// Update condition groups and generate expression
+const updateConditions = () => {
+  const expression = generateConditionExpression()
+  const updatedData: ConditionNodeData = {
+    condition_expression: expression,
+    condition_groups: conditionGroups.value
+  }
+  
+  emit('update:model-value', updatedData)
+  emit('validate-field', 'condition_expression')
+  emit('validate-field', 'condition_groups')
+}
+
+// Generate JavaScript expression from condition groups
+const generateConditionExpression = (): string => {
+  if (conditionGroups.value.length === 0) return ''
+  
+  const groupExpressions = conditionGroups.value.map(group => {
+    if (group.rules.length === 0) return ''
+    
+    const ruleExpressions = group.rules
+      .filter(rule => rule.variable && rule.operator && rule.value)
+      .map(rule => {
+        const variable = `{{${rule.variable}}}`
+        const value = isNaN(Number(rule.value)) ? `"${rule.value}"` : rule.value
+        
+        if (rule.operator === 'includes') {
+          return `${variable}.includes(${value})`
+        } else if (rule.operator === 'startsWith') {
+          return `${variable}.startsWith(${value})`
+        } else if (rule.operator === 'endsWith') {
+          return `${variable}.endsWith(${value})`
+        } else {
+          return `${variable} ${rule.operator} ${value}`
+        }
+      })
+    
+    if (ruleExpressions.length === 0) return ''
+    if (ruleExpressions.length === 1) return ruleExpressions[0]
+    
+    return `(${ruleExpressions.join(` ${group.logicalOperator} `)})`
+  }).filter(expr => expr)
+  
+  if (groupExpressions.length === 0) return ''
+  if (groupExpressions.length === 1) return groupExpressions[0]
+  
+  return groupExpressions.join(' OR ')
+}
+
+// Add new rule to a group
+const addRule = (groupId: string) => {
+  const group = conditionGroups.value.find(g => g.id === groupId)
+  if (group) {
+    group.rules.push({
+      id: generateId(),
+      variable: '',
+      operator: '===',
+      value: ''
+    })
+    updateConditions()
+  }
+}
+
+// Remove rule from a group
+const removeRule = (groupId: string, ruleId: string) => {
+  const group = conditionGroups.value.find(g => g.id === groupId)
+  if (group && group.rules.length > 1) {
+    group.rules = group.rules.filter(r => r.id !== ruleId)
+    updateConditions()
+  }
+}
+
+// Add new condition group
+const addGroup = () => {
+  conditionGroups.value.push({
+    id: generateId(),
+    rules: [
+      {
+        id: generateId(),
+        variable: '',
+        operator: '===',
+        value: ''
+      }
+    ],
+    logicalOperator: 'AND'
+  })
+  updateConditions()
+}
+
+// Remove condition group
+const removeGroup = (groupId: string) => {
+  if (conditionGroups.value.length > 1) {
+    conditionGroups.value = conditionGroups.value.filter(g => g.id !== groupId)
+    updateConditions()
+  }
+}
+
+// Update rule
+const updateRule = (groupId: string, ruleId: string, field: keyof ConditionRule, value: string) => {
+  const group = conditionGroups.value.find(g => g.id === groupId)
+  if (group) {
+    const rule = group.rules.find(r => r.id === ruleId)
+    if (rule) {
+      rule[field] = value
+      updateConditions()
+    }
+  }
+}
+
+// Update group logical operator
+const updateGroupOperator = (groupId: string, operator: 'AND' | 'OR') => {
+  const group = conditionGroups.value.find(g => g.id === groupId)
+  if (group) {
+    group.logicalOperator = operator
+    updateConditions()
+  }
+}
+</script>
+
+<template>
+  <div class="condition-node-config">
+    <!-- Condition Builder -->
+    <div class="form-group">
+      <label>条件规则 *</label>
+      
+      <div v-if="!availableVariables || availableVariables.length === 0" class="no-variables">
+        <p>暂无可用的变量。请在此条件节点之前添加表单或用户输入节点，以便在条件中使用它们的值。</p>
+      </div>
+      
+      <div v-else class="condition-builder">
+        <div 
+          v-for="(group, groupIndex) in conditionGroups" 
+          :key="group.id"
+          class="condition-group"
+        >
+          <!-- Group Header -->
+          <div v-if="groupIndex > 0" class="group-separator">
+            <span class="separator-text">或</span>
+          </div>
+          
+          <div class="group-content">
+            <!-- Rules within the group -->
+            <div 
+              v-for="(rule, ruleIndex) in group.rules" 
+              :key="rule.id"
+              class="condition-rule"
+            >
+              <!-- Rule logical operator (AND/OR) -->
+              <div v-if="ruleIndex > 0" class="rule-operator">
+                <select 
+                  :value="group.logicalOperator"
+                  @change="updateGroupOperator(group.id, ($event.target as HTMLSelectElement).value as 'AND' | 'OR')"
+                  class="operator-select"
+                >
+                  <option value="AND">AND</option>
+                  <option value="OR">OR</option>
+                </select>
+              </div>
+              
+              <!-- Rule configuration -->
+              <div class="rule-config">
+                <!-- Variable selection -->
+                <select 
+                  :value="rule.variable"
+                  @change="updateRule(group.id, rule.id, 'variable', ($event.target as HTMLSelectElement).value)"
+                  class="variable-select"
+                >
+                  <option value="">选择变量</option>
+                  <option 
+                    v-for="variable in availableVariables" 
+                    :key="variable.fieldName"
+                    :value="variable.fieldName"
+                  >
+                    {{ variable.fieldLabel }}
+                  </option>
+                </select>
+                
+                <!-- Operator selection -->
+                <select 
+                  :value="rule.operator"
+                  @change="updateRule(group.id, rule.id, 'operator', ($event.target as HTMLSelectElement).value)"
+                  class="operator-select"
+                >
+                  <option 
+                    v-for="op in operators" 
+                    :key="op.value"
+                    :value="op.value"
+                  >
+                    {{ op.label }}
+                  </option>
+                </select>
+                
+                <!-- Value input -->
+                <input 
+                  type="text"
+                  :value="rule.value"
+                  @input="updateRule(group.id, rule.id, 'value', ($event.target as HTMLInputElement).value)"
+                  placeholder="输入值"
+                  class="value-input"
+                />
+                
+                <!-- Remove rule button -->
+                <button 
+                  v-if="group.rules.length > 1"
+                  type="button"
+                  @click="removeRule(group.id, rule.id)"
+                  class="remove-btn rule-remove"
+                  title="删除规则"
+                >
+                  ×
+                </button>
+              </div>
+            </div>
+            
+            <!-- Add rule button -->
+            <button 
+              type="button"
+              @click="addRule(group.id)"
+              class="add-btn add-rule"
+            >
+              + 添加规则
+            </button>
+          </div>
+          
+          <!-- Remove group button -->
+          <button 
+            v-if="conditionGroups.length > 1"
+            type="button"
+            @click="removeGroup(group.id)"
+            class="remove-btn group-remove"
+            title="删除分组"
+          >
+            ×
+          </button>
+        </div>
+        
+        <!-- Add group button -->
+        <button 
+          type="button"
+          @click="addGroup"
+          class="add-btn add-group"
+        >
+          + 添加分组（或）
+        </button>
+      </div>
+      
+      <!-- Generated expression preview -->
+      <div v-if="generateConditionExpression()" class="expression-preview">
+        <label>生成的表达式：</label>
+        <code class="expression-code">{{ generateConditionExpression() }}</code>
+      </div>
+      
+      <div v-if="validationErrors.condition_expression" class="error-message">
+        {{ validationErrors.condition_expression }}
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.condition-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 8px;
+}
+
+.no-variables {
+  font-size: 0.8rem;
+  color: var(--text-muted);
+  font-style: italic;
+  margin: 8px 0;
+  padding: 12px;
+  background: var(--background-soft);
+  border-radius: var(--radius-md);
+  border: 1px dashed var(--border-color);
+}
+
+.condition-builder {
+  display: flex;
+  flex-direction: column;
+  gap: 16px;
+}
+
+.condition-group {
+  position: relative;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  padding: 12px;
+  background: var(--background-soft);
+}
+
+.group-separator {
+  display: flex;
+  justify-content: center;
+  margin: 8px 0;
+}
+
+.separator-text {
+  background: var(--background-color);
+  padding: 4px 12px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-full);
+  font-size: 0.75rem;
+  font-weight: 600;
+  color: var(--text-muted);
+}
+
+.group-content {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+.condition-rule {
+  display: flex;
+  flex-direction: column;
+  gap: 8px;
+}
+
+.rule-operator {
+  display: flex;
+  justify-content: center;
+}
+
+.rule-config {
+  display: flex;
+  gap: 8px;
+  align-items: center;
+  flex-wrap: wrap;
+}
+
+.variable-select,
+.operator-select {
+  flex: 1;
+  min-width: 120px;
+  padding: 6px 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-sm);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.8rem;
+}
+
+.value-input {
+  flex: 1;
+  min-width: 100px;
+  padding: 6px 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-sm);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.8rem;
+}
+
+.variable-select:focus,
+.operator-select:focus,
+.value-input:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.add-btn {
+  padding: 6px 12px;
+  border: 1px dashed var(--border-color);
+  border-radius: var(--radius-sm);
+  background: transparent;
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.add-btn:hover {
+  border-color: var(--primary-color);
+  color: var(--primary-color);
+  background: rgba(201, 242, 78, 0.05);
+}
+
+.add-rule {
+  align-self: flex-start;
+  margin-top: 4px;
+}
+
+.add-group {
+  align-self: center;
+}
+
+.remove-btn {
+  width: 24px;
+  height: 24px;
+  border: none;
+  border-radius: 50%;
+  background: var(--error-color);
+  color: white;
+  font-size: 14px;
+  font-weight: bold;
+  cursor: pointer;
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  transition: all 0.2s ease;
+  flex-shrink: 0;
+}
+
+.remove-btn:hover {
+  background: var(--error-dark, #dc2626);
+  transform: scale(1.1);
+}
+
+.group-remove {
+  position: absolute;
+  top: -8px;
+  right: -8px;
+}
+
+.rule-remove {
+  margin-left: 4px;
+}
+
+.expression-preview {
+  margin-top: 12px;
+  padding: 8px;
+  background: var(--background-alt);
+  border-radius: var(--radius-sm);
+  border: 1px solid var(--border-color);
+}
+
+.expression-preview label {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  margin-bottom: 4px;
+}
+
+.expression-code {
+  display: block;
+  font-family: 'Monaco', 'Menlo', 'Ubuntu Mono', monospace;
+  font-size: 0.75rem;
+  color: var(--text-color);
+  background: var(--background-color);
+  padding: 8px;
+  border-radius: var(--radius-sm);
+  border: 1px solid var(--border-color);
+  word-break: break-all;
+  white-space: pre-wrap;
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 8px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/EndNode.vue

@@ -0,0 +1,140 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="end-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">🏁</div>
+        <div class="node-title">{{ data.label || '结束' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.endType" class="node-preview">
+        <div class="preview-label">结束类型：</div>
+        <div class="preview-content">{{ data.config.endType }}</div>
+      </div>
+      
+      <div v-if="data.config?.finalMessage" class="node-preview">
+        <div class="preview-label">最终消息：</div>
+        <div class="preview-content">
+          {{ data.config.finalMessage.substring(0, 80) }}{{ data.config.finalMessage.length > 80 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <!-- End node doesn't have output handle -->
+  </div>
+</template>
+
+<style scoped>
+.end-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #DC2626;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.end-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #DC2626;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #B91C1C;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/EndNodeConfig.vue

@@ -0,0 +1,123 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface EndNodeData {
+  final_message: string
+}
+
+const props = defineProps<{
+  modelValue: EndNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: EndNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: EndNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof EndNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+}
+</script>
+
+<template>
+  <div class="end-node-config">
+    <div class="form-group">
+      <label for="end-message">最终消息</label>
+      <textarea
+        id="end-message"
+        :value="formData.final_message"
+        @input="updateFormData('final_message', ($event.target as HTMLTextAreaElement).value)"
+        class="form-textarea"
+        placeholder="结束会话时显示的最终消息"
+        rows="3"
+      ></textarea>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.end-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-textarea {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+  resize: vertical;
+  min-height: 70px;
+}
+
+.form-textarea:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-textarea.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-textarea.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/FormNode.vue

@@ -0,0 +1,163 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="form-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">📝</div>
+        <div class="node-title">{{ data.label || '表单' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.fields?.length" class="node-preview">
+        <div class="preview-label">字段（{{ data.config.fields.length }}）：</div>
+        <div class="field-list">
+          <div
+            v-for="field in data.config.fields.slice(0, 3)"
+            :key="field.name"
+            class="field-item"
+          >
+            {{ field.name }} ({{ field.type }})
+          </div>
+          <div v-if="data.config.fields.length > 3" class="field-more">
+            +{{ data.config.fields.length - 3 }} 项
+          </div>
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.form-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #10B981;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.form-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 4px;
+}
+
+.field-list {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+}
+
+.field-item {
+  font-size: 0.65rem;
+  color: var(--text-color);
+  padding: 2px 4px;
+  background: rgba(16, 185, 129, 0.1);
+  border-radius: 3px;
+}
+
+.field-more {
+  font-size: 0.65rem;
+  color: var(--text-muted);
+  font-style: italic;
+}
+
+.node-handle {
+  background: #10B981;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #059669;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/FormNodeConfig.vue

@@ -0,0 +1,604 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+// Define form field interface
+interface FormField {
+  name: string
+  label: string
+  type: string
+  required: boolean
+  placeholder: string
+  options: string | string[] // Can be string (for textarea display) or array (when saved)
+  minLength: number
+  maxLength: number
+}
+
+interface FormNodeData {
+  form_title: string
+  form_description: string
+  submit_button_text: string
+  form_full_screen: boolean
+  form_fields: FormField[]
+}
+
+const props = defineProps<{
+  modelValue: FormNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: FormNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: FormNodeData) => emit('update:model-value', value)
+})
+
+// Get field type icon
+const getFieldTypeIcon = (type: string) => {
+  const icons = {
+    text: '📝',
+    email: '📧',
+    number: '🔢',
+    tel: '📞',
+    textarea: '📄',
+    select: '📋',
+    checkbox: '☑️',
+    radio: '🔘'
+  }
+  return icons[type as keyof typeof icons] || '📝'
+}
+
+// Add form field
+const addFormField = () => {
+  const updatedFields = [...formData.value.form_fields, {
+    name: '',
+    label: '',
+    type: 'text',
+    required: false,
+    placeholder: '',
+    options: '',
+    minLength: 0,
+    maxLength: 255
+  }]
+  
+  formData.value = {
+    ...formData.value,
+    form_fields: updatedFields
+  }
+  
+  // Trigger validation for form fields
+  emit('validate-field', 'form_fields')
+}
+
+// Remove form field
+const removeFormField = (index: number) => {
+  const updatedFields = formData.value.form_fields.filter((_, i) => i !== index)
+  
+  formData.value = {
+    ...formData.value,
+    form_fields: updatedFields
+  }
+  
+  // Trigger validation for form fields
+  emit('validate-field', 'form_fields')
+}
+
+// Update individual field
+const updateField = (index: number, field: string, value: any) => {
+  const updatedFields = [...formData.value.form_fields]
+  updatedFields[index] = {
+    ...updatedFields[index],
+    [field]: value
+  }
+  
+  formData.value = {
+    ...formData.value,
+    form_fields: updatedFields
+  }
+  
+  emit('validate-field', 'form_fields')
+}
+
+// Update form data
+const updateFormData = (field: keyof FormNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  if (field !== 'form_fields') {
+    emit('validate-field', field)
+  }
+}
+</script>
+
+<template>
+  <div class="form-node-config">
+    <div class="form-group">
+      <label for="form-title">表单标题</label>
+      <input
+        id="form-title"
+        :value="formData.form_title"
+        @input="updateFormData('form_title', ($event.target as HTMLInputElement).value)"
+        type="text"
+        class="form-input"
+        placeholder="输入表单标题"
+      />
+    </div>
+    
+    <div class="form-group">
+      <label for="form-description">表单描述</label>
+      <textarea
+        id="form-description"
+        :value="formData.form_description"
+        @input="updateFormData('form_description', ($event.target as HTMLTextAreaElement).value)"
+        class="form-textarea"
+        placeholder="输入表单描述（可选）"
+        rows="3"
+      ></textarea>
+    </div>
+    
+    <div class="form-group">
+      <label for="submit-button-text">提交按钮文字</label>
+      <input
+        id="submit-button-text"
+        :value="formData.submit_button_text"
+        @input="updateFormData('submit_button_text', ($event.target as HTMLInputElement).value)"
+        type="text"
+        class="form-input"
+        placeholder="提交"
+      />
+    </div>
+    
+    <div class="form-group">
+      <label class="checkbox-group">
+        <input
+          :checked="formData.form_full_screen"
+          @change="updateFormData('form_full_screen', ($event.target as HTMLInputElement).checked)"
+          type="checkbox"
+          class="form-checkbox"
+        />
+        <span class="checkbox-label">全屏显示表单</span>
+      </label>
+      <p class="help-text">启用后，表单将以全屏浮层显示，而不是显示在聊天界面内</p>
+    </div>
+    
+    <div class="form-group">
+      <label>表单字段</label>
+      <div class="form-fields-container" :class="{ 'error': validationErrors.form_fields }">
+        <div
+          v-for="(field, index) in formData.form_fields"
+          :key="index"
+          class="form-field-item"
+        >
+          <div class="form-field-header">
+            <span class="field-type-badge" :class="`field-type-${field.type}`">
+              {{ getFieldTypeIcon(field.type) }} {{ field.type }}
+            </span>
+            <button
+              type="button"
+              class="remove-field-btn"
+              @click="removeFormField(index)"
+              title="删除字段"
+            >
+              <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+                <line x1="18" y1="6" x2="6" y2="18"></line>
+                <line x1="6" y1="6" x2="18" y2="18"></line>
+              </svg>
+            </button>
+          </div>
+          
+          <div class="form-field-config">
+            <div class="field-row">
+              <div class="field-col">
+                <label class="field-label">字段名 *</label>
+                <input
+                  :value="field.name"
+                  @input="updateField(index, 'name', ($event.target as HTMLInputElement).value)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  type="text"
+                  class="field-input"
+                  placeholder="field_name"
+                  required
+                />
+              </div>
+              <div class="field-col">
+                <label class="field-label">显示名称 *</label>
+                <input
+                  :value="field.label"
+                  @input="updateField(index, 'label', ($event.target as HTMLInputElement).value)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  type="text"
+                  class="field-input"
+                  placeholder="字段名称"
+                  required
+                />
+              </div>
+            </div>
+            
+            <div class="field-row">
+              <div class="field-col">
+                <label class="field-label">字段类型</label>
+                <select 
+                  :value="field.type" 
+                  @change="updateField(index, 'type', ($event.target as HTMLSelectElement).value)"
+                  class="field-select"
+                >
+                  <option value="text">文本</option>
+                  <option value="email">邮箱</option>
+                  <option value="number">数字</option>
+                  <option value="tel">电话</option>
+                  <option value="textarea">多行文本</option>
+                  <option value="select">下拉选择</option>
+                  <option value="checkbox">复选框</option>
+                  <option value="radio">单选框</option>
+                </select>
+              </div>
+              <div class="field-col">
+                <label class="field-label">必填</label>
+                <label class="checkbox-label">
+                  <input
+                    :checked="field.required"
+                    @change="updateField(index, 'required', ($event.target as HTMLInputElement).checked)"
+                    type="checkbox"
+                    class="form-checkbox"
+                  />
+                  <span>必填字段</span>
+                </label>
+              </div>
+            </div>
+            
+            <div class="field-row">
+              <div class="field-col-full">
+                <label class="field-label">占位提示</label>
+                <input
+                  :value="field.placeholder"
+                  @input="updateField(index, 'placeholder', ($event.target as HTMLInputElement).value)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  type="text"
+                  class="field-input"
+                  placeholder="输入占位提示文字"
+                />
+              </div>
+            </div>
+            
+            <!-- Options for select/radio fields -->
+            <div v-if="field.type === 'select' || field.type === 'radio'" class="field-row">
+              <div class="field-col-full">
+                <label class="field-label">选项（每行一个）</label>
+                <textarea
+                  :value="Array.isArray(field.options) ? field.options.join('\n') : field.options"
+                  @input="updateField(index, 'options', ($event.target as HTMLTextAreaElement).value)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  class="field-textarea"
+                  placeholder="选项 1&#10;选项 2&#10;选项 3"
+                  rows="3"
+                ></textarea>
+              </div>
+            </div>
+            
+            <!-- Validation for text fields -->
+            <div v-if="field.type === 'text' || field.type === 'textarea'" class="field-row">
+              <div class="field-col">
+                <label class="field-label">最小长度</label>
+                <input
+                  :value="field.minLength"
+                  @input="updateField(index, 'minLength', parseInt(($event.target as HTMLInputElement).value) || 0)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  type="number"
+                  class="field-input"
+                  min="0"
+                  placeholder="0"
+                />
+              </div>
+              <div class="field-col">
+                <label class="field-label">最大长度</label>
+                <input
+                  :value="field.maxLength"
+                  @input="updateField(index, 'maxLength', parseInt(($event.target as HTMLInputElement).value) || 255)"
+                  @blur="$emit('validate-field', 'form_fields')"
+                  type="number"
+                  class="field-input"
+                  min="1"
+                  placeholder="255"
+                />
+              </div>
+            </div>
+          </div>
+        </div>
+        
+        <button
+          type="button"
+          class="add-field-btn"
+          @click="addFormField"
+        >
+          <svg viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+            <line x1="12" y1="5" x2="12" y2="19"></line>
+            <line x1="5" y1="12" x2="19" y2="12"></line>
+          </svg>
+          添加表单字段
+        </button>
+      </div>
+      <div v-if="validationErrors.form_fields" class="error-message">
+        {{ validationErrors.form_fields }}
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.form-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-input,
+.form-textarea,
+.form-select {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-textarea:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-textarea {
+  resize: vertical;
+  min-height: 70px;
+}
+
+.checkbox-group {
+  display: flex;
+  align-items: flex-start;
+  gap: 8px;
+  margin: 8px 0;
+}
+
+.checkbox-group input[type="checkbox"] {
+  margin-top: 2px;
+  flex-shrink: 0;
+}
+
+.checkbox-label {
+  font-size: 0.85rem;
+  color: var(--text-color);
+  line-height: 1.4;
+  cursor: pointer;
+  user-select: none;
+}
+
+.form-checkbox {
+  width: 16px;
+  height: 16px;
+  margin: 0;
+  cursor: pointer;
+  flex-shrink: 0;
+}
+
+.help-text {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  margin-top: 4px;
+  line-height: 1.3;
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+
+/* Form Fields Styles */
+.form-fields-container {
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  padding: var(--space-sm);
+  max-height: none;
+  overflow: visible;
+}
+
+.form-fields-container.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-field-item {
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-soft);
+  margin-bottom: var(--space-sm);
+  overflow: hidden;
+}
+
+.form-field-item:last-child {
+  margin-bottom: 0;
+}
+
+.form-field-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: var(--space-sm) var(--space-md);
+  background: var(--background-muted);
+  border-bottom: 1px solid var(--border-color);
+}
+
+.field-type-badge {
+  display: inline-flex;
+  align-items: center;
+  gap: 4px;
+  padding: 2px 6px;
+  border-radius: var(--radius-sm);
+  font-size: 0.7rem;
+  font-weight: 500;
+  text-transform: capitalize;
+  background: var(--primary-soft);
+  color: var(--primary-color);
+}
+
+.remove-field-btn {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  width: 24px;
+  height: 24px;
+  background: transparent;
+  border: none;
+  border-radius: var(--radius-sm);
+  color: var(--text-muted);
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.remove-field-btn:hover {
+  background: var(--error-color);
+  color: white;
+}
+
+.remove-field-btn svg {
+  width: 12px;
+  height: 12px;
+}
+
+.form-field-config {
+  padding: var(--space-md);
+}
+
+.field-row {
+  display: flex;
+  gap: var(--space-sm);
+  margin-bottom: var(--space-sm);
+}
+
+.field-row:last-child {
+  margin-bottom: 0;
+}
+
+.field-col {
+  flex: 1;
+}
+
+.field-col-full {
+  flex: 1;
+  width: 100%;
+}
+
+.field-label {
+  display: block;
+  font-size: 0.7rem;
+  font-weight: 500;
+  color: var(--text-muted);
+  margin-bottom: 4px;
+}
+
+.field-input,
+.field-textarea,
+.field-select {
+  width: 100%;
+  padding: 6px 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-sm);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.75rem;
+  transition: border-color 0.2s ease;
+}
+
+.field-input:focus,
+.field-textarea:focus,
+.field-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 1px rgba(201, 242, 78, 0.15);
+}
+
+.field-input.error,
+.field-textarea.error,
+.field-select.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.field-textarea {
+  resize: vertical;
+  min-height: 60px;
+}
+
+.add-field-btn {
+  display: flex;
+  align-items: center;
+  justify-content: center;
+  gap: var(--space-xs);
+  width: 100%;
+  padding: var(--space-sm);
+  background: var(--background-muted);
+  border: 1px dashed var(--border-color);
+  border-radius: var(--radius-md);
+  color: var(--text-muted);
+  cursor: pointer;
+  transition: all 0.2s ease;
+  font-size: 0.8rem;
+  font-weight: 500;
+}
+
+.add-field-btn:hover {
+  background: var(--primary-soft);
+  border-color: var(--primary-color);
+  color: var(--primary-color);
+}
+
+.add-field-btn svg {
+  width: 14px;
+  height: 14px;
+}
+</style> 

frontend/src/components/workflow/nodes/GuardrailsNodeConfig.vue

@@ -0,0 +1,534 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface GuardrailsNodeData {
+  enabled_guardrails: string[]
+  pii_action: string
+  jailbreak_sensitivity: number
+  text_source: string
+  block_message: string
+}
+
+interface Variable {
+  nodeId: string
+  nodeName: string
+  fieldName: string
+  fieldType: string
+  fieldLabel: string
+}
+
+const props = defineProps<{
+  modelValue: GuardrailsNodeData
+  validationErrors: Record<string, string>
+  availableVariables?: Variable[]
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: GuardrailsNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: GuardrailsNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof GuardrailsNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+
+// Toggle guardrail type
+const toggleGuardrail = (type: string) => {
+  const current = formData.value.enabled_guardrails || []
+  const index = current.indexOf(type)
+  
+  let updated: string[]
+  if (index > -1) {
+    // Remove if exists
+    updated = current.filter(g => g !== type)
+  } else {
+    // Add if doesn't exist
+    updated = [...current, type]
+  }
+  
+  updateFormData('enabled_guardrails', updated)
+}
+
+const isGuardrailEnabled = (type: string) => {
+  return (formData.value.enabled_guardrails || []).includes(type)
+}
+
+// Helper to get variable syntax
+const getVariableSyntax = (fieldName: string) => {
+  return `{{${fieldName}}}`
+}
+
+// Copy variable to clipboard
+const copyVariableToClipboard = async (variable: Variable) => {
+  const syntax = getVariableSyntax(variable.fieldName)
+  try {
+    await navigator.clipboard.writeText(syntax)
+    // Could add a toast notification here if needed
+  } catch (err) {
+    console.error('Failed to copy variable:', err)
+  }
+}
+</script>
+
+<template>
+  <div class="guardrails-node-config">
+    <div class="info-box">
+      <p>配置内容护栏，检测并拦截不当内容。</p>
+    </div>
+
+    <div class="form-group">
+      <label>启用的护栏 *</label>
+      <div class="guardrail-options">
+        <label class="guardrail-option">
+          <input
+            type="checkbox"
+            :checked="isGuardrailEnabled('pii')"
+            @change="toggleGuardrail('pii')"
+            class="form-checkbox"
+          />
+          <div class="guardrail-info">
+            <span class="guardrail-icon">🔒</span>
+            <div>
+              <strong>PII 检测</strong>
+              <p>检测个人身份信息（邮箱、电话号码、身份证号等）</p>
+            </div>
+          </div>
+        </label>
+        
+        <label class="guardrail-option">
+          <input
+            type="checkbox"
+            :checked="isGuardrailEnabled('jailbreak')"
+            @change="toggleGuardrail('jailbreak')"
+            class="form-checkbox"
+          />
+          <div class="guardrail-info">
+            <span class="guardrail-icon">⚠️</span>
+            <div>
+              <strong>越狱检测</strong>
+              <p>检测绕过 AI 安全准则或操纵系统提示词的尝试</p>
+            </div>
+          </div>
+        </label>
+      </div>
+      <div v-if="validationErrors.enabled_guardrails" class="error-message">
+        {{ validationErrors.enabled_guardrails }}
+      </div>
+    </div>
+
+    <!-- PII Action -->
+    <div v-if="isGuardrailEnabled('pii')" class="form-group">
+      <label for="pii-action">PII 处理方式</label>
+      <select
+        id="pii-action"
+        :value="formData.pii_action"
+        @change="updateFormData('pii_action', ($event.target as HTMLSelectElement).value)"
+        class="form-select"
+      >
+        <option value="block">阻止：检测到 PII 时停止处理</option>
+        <option value="redact">脱敏：将 PII 替换为占位符</option>
+        <option value="warning">警告：记录日志但允许继续处理</option>
+        <option value="log">记录：仅记录检测结果</option>
+      </select>
+    </div>
+
+    <!-- Jailbreak Sensitivity -->
+    <div v-if="isGuardrailEnabled('jailbreak')" class="form-group">
+      <label for="jailbreak-sensitivity">
+        越狱检测灵敏度：{{ formData.jailbreak_sensitivity?.toFixed(1) || '0.7' }}
+      </label>
+      <input
+        id="jailbreak-sensitivity"
+        type="range"
+        :value="formData.jailbreak_sensitivity || 0.7"
+        @input="updateFormData('jailbreak_sensitivity', parseFloat(($event.target as HTMLInputElement).value))"
+        min="0.1"
+        max="1.0"
+        step="0.1"
+        class="form-range"
+      />
+      <div class="range-labels">
+        <span>较低灵敏度（0.1）</span>
+        <span>较高灵敏度（1.0）</span>
+      </div>
+      <small class="help-text">
+        灵敏度越高，越容易检测到潜在的越狱尝试
+      </small>
+    </div>
+
+    <div class="form-group">
+      <label for="text-source">文本来源</label>
+      <input
+        id="text-source"
+        type="text"
+        :value="formData.text_source"
+        @input="updateFormData('text_source', ($event.target as HTMLInputElement).value)"
+        class="form-input"
+        placeholder="user_message or user_input_input"
+      />
+      <small class="help-text">
+        指定要检测的文本。使用“user_message”表示最新用户输入，也可引用“user_input_input”这样的变量，或使用双花括号语法
+      </small>
+    </div>
+
+    <!-- Available Variables Section -->
+    <div v-if="availableVariables && availableVariables.length > 0" class="variables-section">
+      <div class="variables-header">
+        <span class="variables-title">可用变量</span>
+        <span class="variables-count">{{ availableVariables.length }}</span>
+      </div>
+      
+      <div class="variables-list">
+        <div
+          v-for="variable in availableVariables"
+          :key="`${variable.nodeId}-${variable.fieldName}`"
+          class="variable-item"
+          @click="copyVariableToClipboard(variable)"
+          :title="`点击复制 ${getVariableSyntax(variable.fieldName)} 到剪贴板`"
+        >
+          <div class="variable-info">
+            <div class="variable-name">{{ variable.fieldName }}</div>
+            <div class="variable-source">来自 {{ variable.nodeName }}</div>
+          </div>
+          <div class="variable-syntax">
+            <code>{{ getVariableSyntax(variable.fieldName) }}</code>
+          </div>
+        </div>
+      </div>
+      
+      <div class="variables-help">
+        <small>点击任意变量即可复制到剪贴板</small>
+      </div>
+    </div>
+
+    <div class="form-group">
+      <label for="block-message">自定义拦截消息</label>
+      <textarea
+        id="block-message"
+        :value="formData.block_message"
+        @input="updateFormData('block_message', ($event.target as HTMLTextAreaElement).value)"
+        class="form-textarea"
+        placeholder="可选：内容被拦截时显示的自定义消息"
+        rows="3"
+      ></textarea>
+      <small class="help-text">
+        留空则使用默认拦截消息
+      </small>
+    </div>
+
+
+  </div>
+</template>
+
+<style scoped>
+.guardrails-node-config {
+  width: 100%;
+}
+
+.info-box {
+  background: var(--color-bg-tertiary, #f8f9fa);
+  border-left: 3px solid var(--color-primary, #3b82f6);
+  padding: var(--space-xs);
+  margin-bottom: var(--space-sm);
+  border-radius: 4px;
+}
+
+.info-box p {
+  margin: 0;
+  font-size: 0.85rem;
+  color: var(--color-text-secondary, #6b7280);
+}
+
+.info-box ul {
+  margin: var(--space-xs) 0 0 0;
+  padding-left: 1.5rem;
+}
+
+.info-box li {
+  margin: 0.25rem 0;
+  font-size: 0.85rem;
+}
+
+.routing-info {
+  border-left-color: var(--color-accent, #ec4899);
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 600;
+  color: var(--color-text-primary, #1f2937);
+  margin-bottom: var(--space-xs);
+}
+
+.guardrail-options {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-xs);
+}
+
+.guardrail-option {
+  display: flex;
+  align-items: flex-start;
+  gap: var(--space-xs);
+  padding: var(--space-xs);
+  border: 1px solid var(--color-border, #e5e7eb);
+  border-radius: 6px;
+  cursor: pointer;
+  transition: all 0.2s;
+}
+
+.guardrail-option:hover {
+  background: var(--color-bg-secondary, #f9fafb);
+  border-color: var(--color-primary, #3b82f6);
+}
+
+.guardrail-option input[type="checkbox"] {
+  margin-top: 0.2rem;
+}
+
+.guardrail-info {
+  display: flex;
+  align-items: flex-start;
+  gap: var(--space-xs);
+  flex: 1;
+}
+
+.guardrail-icon {
+  font-size: 1.5rem;
+  line-height: 1;
+}
+
+.guardrail-info strong {
+  display: block;
+  font-size: 0.9rem;
+  margin-bottom: 0.25rem;
+}
+
+.guardrail-info p {
+  margin: 0;
+  font-size: 0.8rem;
+  color: var(--color-text-secondary, #6b7280);
+  font-weight: normal;
+}
+
+.form-input,
+.form-textarea,
+.form-select {
+  width: 100%;
+  padding: var(--space-xs);
+  border: 1px solid var(--color-border, #e5e7eb);
+  border-radius: 4px;
+  font-size: 0.85rem;
+  transition: border-color 0.2s;
+}
+
+.form-input:focus,
+.form-textarea:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--color-primary, #3b82f6);
+}
+
+.form-range {
+  width: 100%;
+  height: 6px;
+  border-radius: 3px;
+  background: var(--color-bg-tertiary, #e5e7eb);
+  outline: none;
+  -webkit-appearance: none;
+}
+
+.form-range::-webkit-slider-thumb {
+  appearance: none;
+  -webkit-appearance: none;
+  width: 18px;
+  height: 18px;
+  border-radius: 50%;
+  background: var(--color-primary, #3b82f6);
+  cursor: pointer;
+}
+
+.form-range::-moz-range-thumb {
+  width: 18px;
+  height: 18px;
+  border-radius: 50%;
+  background: var(--color-primary, #3b82f6);
+  cursor: pointer;
+  border: none;
+}
+
+.range-labels {
+  display: flex;
+  justify-content: space-between;
+  margin-top: 0.25rem;
+}
+
+.range-labels span {
+  font-size: 0.75rem;
+  color: var(--color-text-secondary, #6b7280);
+}
+
+.help-text {
+  display: block;
+  font-size: 0.75rem;
+  color: var(--color-text-secondary, #6b7280);
+  margin-top: 0.25rem;
+}
+
+.error-message {
+  color: var(--color-error, #ef4444);
+  font-size: 0.75rem;
+  margin-top: 0.25rem;
+}
+
+.form-checkbox {
+  cursor: pointer;
+}
+
+/* Variables Section */
+.variables-section {
+  margin-top: var(--space-sm);
+  padding: var(--space-sm);
+  background: var(--background-soft);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+}
+
+.variables-header {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  margin-bottom: var(--space-xs);
+}
+
+.variables-title {
+  font-size: 0.85rem;
+  font-weight: 600;
+  color: var(--text-color);
+}
+
+.variables-count {
+  display: inline-flex;
+  align-items: center;
+  justify-content: center;
+  min-width: 20px;
+  height: 20px;
+  padding: 0 6px;
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+  border-radius: 10px;
+  font-size: 0.7rem;
+  font-weight: 600;
+}
+
+.variables-list {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-xs);
+  margin-bottom: var(--space-xs);
+}
+
+.variable-item {
+  display: flex;
+  align-items: flex-start;
+  gap: var(--space-xs);
+  padding: var(--space-sm);
+  background: var(--background-color);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.variable-item:hover {
+  background: var(--background-alt);
+  border-color: var(--primary-color);
+  transform: translateY(-1px);
+  box-shadow: var(--shadow-sm);
+}
+
+.variable-info {
+  display: flex;
+  flex-direction: column;
+  gap: 2px;
+  flex: 1;
+  min-width: 0;
+}
+
+.variable-name {
+  font-weight: 600;
+  font-size: var(--text-sm);
+  color: var(--text-color);
+  word-break: break-word;
+}
+
+.variable-source {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  margin: 2px 0;
+}
+
+.variable-syntax {
+  display: flex;
+  align-items: center;
+  flex-shrink: 0;
+  margin-top: 2px;
+  font-family: 'Monaco', 'Menlo', 'Ubuntu Mono', monospace;
+}
+
+.variable-syntax code {
+  background: var(--background-soft);
+  padding: 2px 6px;
+  border-radius: var(--radius-xs);
+  font-size: 0.75rem;
+  color: var(--text-color);
+  border: 1px solid var(--border-color);
+  white-space: nowrap;
+}
+
+.variables-help {
+  padding: var(--space-sm);
+  background: var(--background-soft);
+  border-radius: var(--radius-md);
+  border: 1px solid var(--border-color);
+  margin-top: var(--space-xs);
+}
+
+.variables-help small {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  line-height: 1.3;
+}
+</style>

frontend/src/components/workflow/nodes/HumanTransferNode.vue

@@ -0,0 +1,145 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="human-transfer-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">👤</div>
+        <div class="node-title">{{ data.label || '转人工' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.department" class="node-preview">
+        <div class="preview-label">部门：</div>
+        <div class="preview-content">{{ data.config.department }}</div>
+      </div>
+      
+      <div v-if="data.config?.message" class="node-preview">
+        <div class="preview-label">转接消息：</div>
+        <div class="preview-content">
+          {{ data.config.message.substring(0, 80) }}{{ data.config.message.length > 80 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.human-transfer-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #F97316;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.human-transfer-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #F97316;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #EA580C;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/HumanTransferNodeConfig.vue

@@ -0,0 +1,154 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface HumanTransferNodeData {
+  transfer_department: string
+  transfer_message: string
+}
+
+const props = defineProps<{
+  modelValue: HumanTransferNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: HumanTransferNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: HumanTransferNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof HumanTransferNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+</script>
+
+<template>
+  <div class="human-transfer-node-config">
+    <div class="form-group">
+      <label for="transfer-department">部门 *</label>
+      <select
+        id="transfer-department"
+        :value="formData.transfer_department"
+        @change="updateFormData('transfer_department', ($event.target as HTMLSelectElement).value)"
+        @blur="$emit('validate-field', 'transfer_department')"
+        class="form-select"
+        :class="{ 'error': validationErrors.transfer_department }"
+        required
+      >
+        <option value="">选择部门</option>
+        <option value="general">常规支持</option>
+        <option value="sales">销售</option>
+        <option value="technical">技术支持</option>
+      </select>
+      <div v-if="validationErrors.transfer_department" class="error-message">
+        {{ validationErrors.transfer_department }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <label for="transfer-message">转接消息</label>
+      <textarea
+        id="transfer-message"
+        :value="formData.transfer_message"
+        @input="updateFormData('transfer_message', ($event.target as HTMLTextAreaElement).value)"
+        class="form-textarea"
+        placeholder="转接至人工客服时显示的消息"
+        rows="3"
+      ></textarea>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.human-transfer-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-select,
+.form-textarea {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-select:focus,
+.form-textarea:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-select.error,
+.form-textarea.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-select.error:focus,
+.form-textarea.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.form-textarea {
+  resize: vertical;
+  min-height: 70px;
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/LLMNode.vue

@@ -0,0 +1,145 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="llm-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">🤖</div>
+        <div class="node-title">{{ data.label || 'LLM' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.model" class="node-preview">
+        <div class="preview-label">模型：</div>
+        <div class="preview-content">{{ data.config.model }}</div>
+      </div>
+      
+      <div v-if="data.config?.systemPrompt" class="node-preview">
+        <div class="preview-label">系统提示词：</div>
+        <div class="preview-content">
+          {{ data.config.systemPrompt.substring(0, 80) }}{{ data.config.systemPrompt.length > 80 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.llm-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #8B5CF6;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.llm-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #8B5CF6;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #7C3AED;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/LLMNodeConfig.vue

@@ -0,0 +1,859 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { ref, computed } from 'vue'
+import { useAgentEdit } from '@/composables/useAgentEdit'
+import KnowledgeGrid from '@/components/agent/KnowledgeGrid.vue'
+import { ExitCondition } from '@/types/workflow'
+import type { UserGroup } from '@/types/user'
+
+interface FormData {
+  system_prompt: string
+  temperature: number
+  exit_condition: string
+  auto_transfer_enabled: boolean
+  transfer_group_id: string
+  ask_for_rating: boolean
+}
+
+const props = defineProps<{
+  modelValue: FormData
+  validationErrors: Record<string, string>
+  userGroups: UserGroup[]
+  loadingGroups: boolean
+  agentId: string
+  organizationId: string
+  collapsedSections: Record<string, boolean>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:modelValue', value: FormData): void
+  (e: 'validateField', field: string): void
+  (e: 'toggleSection', section: string): void
+}>()
+
+// Local reactive copy of the form data
+const localFormData = computed({
+  get: () => props.modelValue,
+  set: (value) => emit('update:modelValue', value)
+})
+
+// AI generation state
+const showAIPrompt = ref(false)
+const aiPrompt = ref('')
+
+// Initialize agent edit composable (using a mock agent object for AI generation)
+const mockAgent = {
+  id: 'temp-agent',
+  name: 'Workflow Node Agent',
+  display_name: 'Workflow Node Agent',
+  description: 'Temporary agent for AI generation',
+  agent_type: 'general',
+  instructions: '',
+  transfer_to_human: false,
+  ask_for_rating: false,
+  organization_id: 'temp',
+  created_by: 'temp',
+  created_at: new Date(),
+  updated_at: new Date(),
+  is_active: true,
+  enable_rate_limiting: false,
+  overall_limit_per_ip: 0,
+  requests_per_sec: 0,
+  conversation_starters: [],
+  knowledge_base_ids: [],
+  canvas_data: {}
+} as any
+
+const { generateInstructions, isLoading: aiLoading, error: aiError } = useAgentEdit(mockAgent)
+
+// Handle field updates
+const updateField = (field: keyof FormData, value: any) => {
+  const updated = { ...localFormData.value, [field]: value }
+  emit('update:modelValue', updated)
+  emit('validateField', field)
+}
+
+// Handle AI generation for system prompt
+const handleGenerateWithAI = async () => {
+  if (!aiPrompt.value.trim()) return
+  
+  try {
+    const generatedInstructions = await generateInstructions(aiPrompt.value)
+    if (generatedInstructions.length > 0) {
+      // Join the generated instructions with newlines
+      updateField('system_prompt', generatedInstructions.join('\n'))
+      showAIPrompt.value = false
+      aiPrompt.value = ''
+    }
+  } catch (err) {
+    console.error('Failed to generate instructions:', err)
+  }
+}
+
+const validateFieldOnChange = (field: string) => {
+  emit('validateField', field)
+}
+
+const toggleSection = (section: string) => {
+  emit('toggleSection', section)
+}
+</script>
+
+<template>
+  <div class="llm-node-config">
+    <div class="form-group">
+      <div class="instructions-header">
+        <label for="system-prompt">指令 *</label>
+        <button 
+          class="ai-generate-button" 
+          @click="showAIPrompt = true"
+          :disabled="aiLoading"
+          type="button"
+        >
+          <span class="ai-icon">✨</span>
+          AI 生成
+        </button>
+      </div>
+      <textarea
+        id="system-prompt"
+        :value="localFormData.system_prompt"
+        @input="updateField('system_prompt', ($event.target as HTMLInputElement).value)"
+        class="form-textarea"
+        :class="{ 'error': validationErrors.system_prompt }"
+        placeholder="输入给 AI 的系统提示词"
+        rows="4"
+        required
+        @blur="validateFieldOnChange('system_prompt')"
+      ></textarea>
+      <div v-if="validationErrors.system_prompt" class="error-message">
+        {{ validationErrors.system_prompt }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <label for="temperature">温度</label>
+      <input
+        id="temperature"
+        :value="localFormData.temperature"
+        @input="updateField('temperature', parseFloat(($event.target as HTMLInputElement).value))"
+        type="number"
+        class="form-input"
+        :class="{ 'error': validationErrors.temperature }"
+        min="0"
+        max="2"
+        step="0.1"
+        placeholder="0.7"
+        @blur="validateFieldOnChange('temperature')"
+      />
+      <div v-if="validationErrors.temperature" class="error-message">
+        {{ validationErrors.temperature }}
+      </div>
+      <p class="help-text">
+        控制回复的随机性。数值越低（0.1）越聚焦，数值越高（1.5）越有创造性。
+      </p>
+    </div>
+
+    <div class="form-group">
+      <label for="exit-condition">退出条件 *</label>
+      <select
+        id="exit-condition"
+        :value="localFormData.exit_condition"
+        @change="updateField('exit_condition', ($event.target as HTMLSelectElement).value)"
+        class="form-select"
+        :class="{ 'error': validationErrors.exit_condition }"
+        required
+        @blur="validateFieldOnChange('exit_condition')"
+      >
+        <option :value="ExitCondition.SINGLE_EXECUTION">单次执行</option>
+        <option :value="ExitCondition.CONTINUOUS_EXECUTION">持续执行</option>
+      </select>
+      <div v-if="validationErrors.exit_condition" class="error-message">
+        {{ validationErrors.exit_condition }}
+      </div>
+      <p class="help-text">
+        <template v-if="localFormData.exit_condition === ExitCondition.SINGLE_EXECUTION">
+          AI 回复一次后总是进入下一个节点（默认）。
+        </template>
+        <template v-else-if="localFormData.exit_condition === ExitCondition.CONTINUOUS_EXECUTION">
+          停留在当前节点持续对话，直到请求结束会话。
+        </template>
+      </p>
+    </div>
+
+    <!-- Transfer to Human Setting - Only for Continuous Execution -->
+    <div v-if="localFormData.exit_condition === ExitCondition.CONTINUOUS_EXECUTION" class="form-group">
+      <label class="checkbox-group">
+        <input
+          :checked="localFormData.auto_transfer_enabled"
+          @change="updateField('auto_transfer_enabled', ($event.target as HTMLInputElement).checked)"
+          type="checkbox"
+          class="form-checkbox"
+        />
+        <span class="checkbox-label">启用自动转人工</span>
+      </label>
+      <p class="help-text">
+        启用后，AI 判断需要人工协助时可自动将会话转接给人工客服，且不会结束会话。
+      </p>
+
+      <!-- Group selection - Only when transfer is enabled -->
+      <div v-if="localFormData.auto_transfer_enabled" class="transfer-groups">
+        <label for="transfer-group">转接分组</label>
+        <div v-if="!loadingGroups">
+          <select
+            id="transfer-group"
+            :value="localFormData.transfer_group_id"
+            @change="updateField('transfer_group_id', ($event.target as HTMLSelectElement).value)"
+            class="form-select"
+          >
+            <option value="">选择分组</option>
+            <option v-for="group in userGroups" :key="group.id" :value="group.id">
+              {{ group.name }}
+            </option>
+          </select>
+          <p v-if="userGroups.length === 0" class="help-text no-groups-message">
+            暂无可用分组。
+            <router-link to="/human-agents" class="create-group-link">
+              创建分组
+            </router-link>
+          </p>
+          <p v-else class="help-text">
+            选择负责处理转接会话的分组。
+          </p>
+        </div>
+        <div v-else class="loading-groups">
+          正在加载分组……
+        </div>
+      </div>
+    </div>
+
+    <!-- Request Rating Setting - Only for Continuous Execution -->
+    <div v-if="localFormData.exit_condition === ExitCondition.CONTINUOUS_EXECUTION" class="form-group">
+      <label class="checkbox-group">
+        <input
+          :checked="localFormData.ask_for_rating"
+          @change="updateField('ask_for_rating', ($event.target as HTMLInputElement).checked)"
+          type="checkbox"
+          class="form-checkbox"
+        />
+        <span class="checkbox-label">会话结束后邀请评分</span>
+      </label>
+      <p class="help-text">
+        启用后，会话结束时将邀请客户对体验进行评分。
+      </p>
+    </div>
+
+    <!-- Knowledge Section -->
+    <div class="form-group">
+      <div class="knowledge-section">
+        <div class="section-header knowledge-header" @click="toggleSection('knowledge')">
+          <div class="section-title">
+            <svg class="section-icon" :class="{ 'rotated': collapsedSections.knowledge }" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+              <polyline points="6,9 12,15 18,9"></polyline>
+            </svg>
+            <span>知识来源</span>
+          </div>
+        </div>
+        
+        <div class="section-content knowledge-content" :class="{ 'collapsed': collapsedSections.knowledge }">
+          <div class="knowledge-wrapper">
+            <KnowledgeGrid 
+              v-if="!collapsedSections.knowledge"
+              :agent-id="agentId" 
+              :organization-id="organizationId"
+            />
+          </div>
+        </div>
+      </div>
+    </div>
+
+    <!-- AI Prompt Modal -->
+    <div v-if="showAIPrompt" class="ai-prompt-modal">
+      <div class="ai-prompt-content">
+        <h5>用 AI 生成指令</h5>
+        <textarea 
+          v-model="aiPrompt"
+          placeholder="描述你希望这个 AI 节点做什么。例如：“为一个帮助查询订单的客服助手生成指令”"
+          rows="4"
+          class="ai-prompt-textarea"
+        ></textarea>
+        <div v-if="aiError" class="error-message">{{ aiError }}</div>
+        <div class="ai-prompt-actions">
+          <button 
+            class="cancel-ai-button" 
+            @click="showAIPrompt = false"
+            :disabled="aiLoading"
+            type="button"
+          >
+            取消
+          </button>
+          <button 
+            class="generate-ai-button" 
+            @click="handleGenerateWithAI"
+            :disabled="aiLoading || !aiPrompt.trim()"
+            type="button"
+          >
+            {{ aiLoading ? '生成中……' : '生成' }}
+          </button>
+        </div>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+/* Import shared form styles */
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-input,
+.form-textarea,
+.form-select {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-textarea:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-input.error,
+.form-textarea.error,
+.form-select.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-input.error:focus,
+.form-textarea.error:focus,
+.form-select.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+
+.form-textarea {
+  resize: vertical;
+  min-height: 70px;
+}
+
+.checkbox-group {
+  display: flex;
+  align-items: flex-start;
+  gap: 8px;
+  margin: 8px 0;
+}
+
+.checkbox-group input[type="checkbox"] {
+  margin-top: 2px;
+  flex-shrink: 0;
+}
+
+.checkbox-label {
+  font-size: 0.85rem;
+  color: var(--text-color);
+  line-height: 1.4;
+}
+
+.help-text {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  margin-top: 4px;
+  line-height: 1.3;
+}
+
+.form-checkbox {
+  width: 16px;
+  height: 16px;
+  margin: 0;
+  cursor: pointer;
+  flex-shrink: 0;
+}
+
+/* Instructions Header Styles */
+.instructions-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 4px;
+}
+
+.ai-generate-button {
+  display: flex;
+  align-items: center;
+  gap: 4px;
+  padding: 4px 8px;
+  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
+  color: white;
+  border: none;
+  border-radius: var(--radius-sm);
+  font-size: 0.7rem;
+  font-weight: 500;
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.ai-generate-button:hover:not(:disabled) {
+  transform: translateY(-1px);
+  box-shadow: 0 2px 8px rgba(102, 126, 234, 0.3);
+}
+
+.ai-generate-button:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+
+.ai-icon {
+  font-size: 0.8rem;
+}
+
+/* AI Prompt Modal Styles */
+.ai-prompt-modal {
+  position: fixed;
+  top: 0;
+  left: 0;
+  width: 100%;
+  height: 100%;
+  background: rgba(0, 0, 0, 0.5);
+  display: flex;
+  justify-content: center;
+  align-items: center;
+  z-index: 1000;
+}
+
+.ai-prompt-content {
+  background: var(--background-color);
+  border-radius: var(--radius-lg);
+  padding: var(--space-lg);
+  width: 90%;
+  max-width: 500px;
+  box-shadow: var(--shadow-xl);
+  position: relative;
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-md);
+}
+
+.ai-prompt-content h5 {
+  margin: 0 0 var(--space-sm) 0;
+  font-size: 1.1rem;
+  font-weight: 600;
+  color: var(--text-color);
+}
+
+.ai-prompt-textarea {
+  width: 100%;
+  padding: 10px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-soft);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  resize: vertical;
+  min-height: 100px;
+  box-sizing: border-box;
+}
+
+.ai-prompt-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: var(--space-sm);
+}
+
+.cancel-ai-button,
+.generate-ai-button {
+  padding: 8px 16px;
+  border: none;
+  border-radius: var(--radius-md);
+  font-weight: 500;
+  cursor: pointer;
+  transition: all 0.2s ease;
+  font-size: 0.85rem;
+  min-width: 80px;
+  white-space: nowrap;
+}
+
+.cancel-ai-button {
+  background: var(--background-muted);
+  color: var(--text-muted);
+  border: 1px solid var(--border-color);
+}
+
+.cancel-ai-button:hover {
+  background: var(--background-alt);
+  color: var(--text-color);
+}
+
+.generate-ai-button {
+  background: var(--accent-solid);
+  color: var(--on-accent-solid);
+}
+
+.generate-ai-button:hover {
+  background: var(--primary-dark);
+}
+
+.generate-ai-button:disabled {
+  opacity: 0.6;
+  cursor: not-allowed;
+}
+
+/* Transfer groups styling */
+.transfer-groups {
+  margin-top: var(--space-md);
+  padding: var(--space-md);
+  background: var(--background-alt);
+  border-radius: var(--radius-md);
+  border: 1px solid var(--border-color);
+}
+
+.transfer-groups label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.no-groups-message {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  margin-top: 4px;
+}
+
+.create-group-link {
+  color: var(--primary-color);
+  text-decoration: none;
+  font-weight: 500;
+}
+
+.create-group-link:hover {
+  text-decoration: underline;
+}
+
+.loading-groups {
+  text-align: center;
+  padding: var(--space-sm);
+  color: var(--text-muted);
+  font-size: 0.8rem;
+}
+
+/* Knowledge Section Styles */
+.knowledge-section {
+  margin-top: var(--space-md);
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  overflow: hidden;
+}
+
+.knowledge-header .section-header {
+  background: var(--background-muted);
+  border-bottom: 1px solid var(--border-color);
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: var(--space-sm) var(--space-md);
+  cursor: pointer;
+  transition: all 0.2s ease;
+}
+
+.knowledge-header .section-header:hover {
+  background: var(--background-alt);
+}
+
+.section-title {
+  display: flex;
+  align-items: center;
+  gap: var(--space-xs);
+  font-size: 0.9rem;
+  font-weight: 600;
+  color: var(--text-color);
+}
+
+.section-icon {
+  width: 16px;
+  height: 16px;
+  color: var(--text-muted);
+  transition: transform 0.2s ease;
+}
+
+.section-icon.rotated {
+  transform: rotate(-90deg);
+}
+
+.knowledge-content {
+  padding: 0;
+  max-height: none;
+  overflow: visible;
+  transition: all 0.3s ease;
+}
+
+.knowledge-content.collapsed {
+  max-height: 0;
+  padding-top: 0;
+  padding-bottom: 0;
+  opacity: 0;
+  overflow: hidden;
+}
+
+.knowledge-wrapper {
+  position: relative;
+  width: 100%;
+  height: 100%;
+}
+
+/* Override KnowledgeGrid styles within LLMNodeConfig */
+.knowledge-content :deep(.knowledge-grid-container) {
+  padding: var(--space-sm);
+  background: transparent;
+  border-top: none;
+}
+
+.knowledge-content :deep(.knowledge-header) {
+  margin-bottom: var(--space-sm);
+  flex-direction: column;
+  gap: var(--space-xs);
+  align-items: stretch;
+}
+
+.knowledge-content :deep(.header-left) {
+  flex-direction: column;
+  gap: var(--space-xs);
+  align-items: stretch;
+}
+
+.knowledge-content :deep(.header-left h3) {
+  font-size: 1rem;
+  margin-bottom: 0;
+}
+
+.knowledge-content :deep(.header-actions) {
+  display: flex;
+  gap: var(--space-xs);
+  justify-content: center;
+}
+
+.knowledge-content :deep(.action-button) {
+  font-size: 0.7rem;
+  padding: 4px 8px;
+  flex: 1;
+  text-align: center;
+  white-space: nowrap;
+}
+
+.knowledge-content :deep(.knowledge-grid) {
+  font-size: 0.8rem;
+}
+
+.knowledge-content :deep(.knowledge-grid-header),
+.knowledge-content :deep(.knowledge-grid-row) {
+  grid-template-columns: 1fr 60px;
+  min-height: auto;
+}
+
+.knowledge-content :deep(.header-cell),
+.knowledge-content :deep(.grid-cell) {
+  padding: var(--space-xs) var(--space-sm);
+  font-size: 0.75rem;
+}
+
+.knowledge-content :deep(.header-cell:nth-child(2)),
+.knowledge-content :deep(.header-cell:nth-child(3)),
+.knowledge-content :deep(.header-cell:nth-child(4)),
+.knowledge-content :deep(.grid-cell:nth-child(2)),
+.knowledge-content :deep(.grid-cell:nth-child(3)),
+.knowledge-content :deep(.grid-cell:nth-child(4)) {
+  display: none;
+}
+
+.knowledge-content :deep(.actions-cell) {
+  width: 60px;
+  text-align: center;
+}
+
+.knowledge-content :deep(.delete-button) {
+  padding: 2px;
+}
+
+.knowledge-content :deep(.delete-icon) {
+  width: 16px;
+  height: 16px;
+}
+
+.knowledge-content :deep(.knowledge-empty) {
+  padding: var(--space-md);
+  text-align: center;
+}
+
+.knowledge-content :deep(.warning-message) {
+  font-size: 0.8rem;
+  margin-bottom: var(--space-xs);
+}
+
+.knowledge-content :deep(.warning-description) {
+  font-size: 0.75rem;
+  line-height: 1.4;
+}
+
+.knowledge-content :deep(.modal-content) {
+  max-width: 30vw;
+  max-height: 75vh;
+  width: 65%;
+}
+
+/* Ensure knowledge modals have proper z-index */
+.knowledge-content :deep(.modal-overlay) {
+  z-index: 1001 !important;
+  position: fixed !important;
+  isolation: isolate;
+  background: rgba(0, 0, 0, 0.4) !important;
+}
+
+.knowledge-content :deep(.modal-overlay),
+.knowledge-content :deep(.modal-content) {
+  pointer-events: auto;
+}
+
+.knowledge-content :deep(.modal-overlay) {
+  backdrop-filter: blur(4px);
+}
+
+.knowledge-content :deep(.pagination) {
+  flex-direction: column;
+  gap: var(--space-xs);
+  margin-top: var(--space-sm);
+}
+
+.knowledge-content :deep(.pagination-button) {
+  width: 100%;
+  font-size: 0.7rem;
+  padding: var(--space-xs);
+}
+
+.knowledge-content :deep(.page-info) {
+  font-size: 0.7rem;
+  text-align: center;
+}
+
+/* Link modal overrides */
+.knowledge-content :deep(.link-modal) {
+  max-width: 65vw;
+  width: 60%;
+}
+
+.knowledge-content :deep(.org-knowledge-grid .knowledge-grid-header),
+.knowledge-content :deep(.org-knowledge-grid .knowledge-grid-row) {
+  grid-template-columns: 2fr 0fr 100px;
+  align-items: center;
+}
+
+.knowledge-content :deep(.org-knowledge-grid .type-cell) {
+  display: none;
+}
+
+.knowledge-content :deep(.source-cell) {
+  padding-left: var(--space-sm);
+  white-space: normal;
+  word-break: break-word;
+  font-size: 0.75rem;
+}
+
+.knowledge-content :deep(.action-cell) {
+  padding-right: var(--space-sm);
+  text-align: right;
+  width: 100px;
+}
+
+.knowledge-content :deep(.link-button),
+.knowledge-content :deep(.unlink-button) {
+  min-width: 70px;
+  padding: 4px 8px;
+  font-size: 0.7rem;
+  display: inline-block;
+}
+
+.knowledge-content :deep(.org-knowledge-grid) .action-cell {
+  display: block !important;
+  visibility: visible !important;
+}
+
+.knowledge-content :deep(.org-knowledge-grid) .link-button,
+.knowledge-content :deep(.org-knowledge-grid) .unlink-button {
+  display: inline-block !important;
+  visibility: visible !important;
+  opacity: 1 !important;
+}
+
+@media (max-width: 768px) {
+  .knowledge-content :deep(.knowledge-grid-container) {
+    padding: 4px;
+  }
+  
+  .knowledge-content :deep(.header-actions) {
+    flex-direction: column;
+    gap: 4px;
+  }
+  
+  .knowledge-content :deep(.action-button) {
+    font-size: 0.65rem;
+    padding: 3px 6px;
+  }
+
+  .knowledge-content :deep(.org-knowledge-grid .knowledge-grid-header),
+  .knowledge-content :deep(.org-knowledge-grid .knowledge-grid-row) {
+    grid-template-columns: 2fr 0fr 100px !important;
+  }
+  
+  .knowledge-content :deep(.org-knowledge-grid) .action-cell {
+    display: block !important;
+    grid-column: 3 !important;
+  }
+}
+</style> 

frontend/src/components/workflow/nodes/LandingPageNodeConfig.vue

@@ -0,0 +1,156 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface LandingPageNodeData {
+  landing_page_heading: string
+  landing_page_content: string
+}
+
+const props = defineProps<{
+  modelValue: LandingPageNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: LandingPageNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: LandingPageNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof LandingPageNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+</script>
+
+<template>
+  <div class="landing-page-node-config">
+    <div class="form-group">
+      <label for="landing-page-heading">标题 *</label>
+      <input
+        id="landing-page-heading"
+        :value="formData.landing_page_heading"
+        @input="updateFormData('landing_page_heading', ($event.target as HTMLInputElement).value)"
+        @blur="$emit('validate-field', 'landing_page_heading')"
+        class="form-input"
+        :class="{ 'error': validationErrors.landing_page_heading }"
+        placeholder="输入落地页的欢迎标题"
+        required
+      />
+      <div v-if="validationErrors.landing_page_heading" class="error-message">
+        {{ validationErrors.landing_page_heading }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <label for="landing-page-content">内容 *</label>
+      <textarea
+        id="landing-page-content"
+        :value="formData.landing_page_content"
+        @input="updateFormData('landing_page_content', ($event.target as HTMLTextAreaElement).value)"
+        @blur="$emit('validate-field', 'landing_page_content')"
+        class="form-textarea"
+        :class="{ 'error': validationErrors.landing_page_content }"
+        placeholder="输入落地页内容，将显示在标题下方。"
+        rows="4"
+        required
+      ></textarea>
+      <div v-if="validationErrors.landing_page_content" class="error-message">
+        {{ validationErrors.landing_page_content }}
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.landing-page-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-input,
+.form-textarea {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-textarea:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-input.error,
+.form-textarea.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-input.error:focus,
+.form-textarea.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.form-textarea {
+  resize: vertical;
+  min-height: 70px;
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/MessageNode.vue

@@ -0,0 +1,140 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="message-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">💬</div>
+        <div class="node-title">{{ data.label || '消息' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.message" class="node-preview">
+        <div class="preview-label">消息：</div>
+        <div class="preview-content">
+          {{ data.config.message.substring(0, 100) }}{{ data.config.message.length > 100 ? '...' : '' }}
+        </div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.message-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #3B82F6;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.message-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #3B82F6;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #2563EB;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/MessageNodeConfig.vue

@@ -0,0 +1,175 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface MessageNodeData {
+  message_text: string
+  show_typing: boolean
+}
+
+const props = defineProps<{
+  modelValue: MessageNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: MessageNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: MessageNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof MessageNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+</script>
+
+<template>
+  <div class="message-node-config">
+    <div class="form-group">
+      <label for="message-text">消息内容 *</label>
+      <textarea
+        id="message-text"
+        :value="formData.message_text"
+        @input="updateFormData('message_text', ($event.target as HTMLTextAreaElement).value)"
+        @blur="$emit('validate-field', 'message_text')"
+        class="form-textarea"
+        :class="{ 'error': validationErrors.message_text }"
+        placeholder="输入要发送给用户的消息"
+        rows="4"
+        required
+      ></textarea>
+      <div v-if="validationErrors.message_text" class="error-message">
+        {{ validationErrors.message_text }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <div class="checkbox-group">
+        <label class="checkbox-label">
+          <input
+            type="checkbox"
+            :checked="formData.show_typing"
+            @change="updateFormData('show_typing', ($event.target as HTMLInputElement).checked)"
+            class="form-checkbox"
+          />
+          <span>显示输入中提示</span>
+        </label>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.message-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-textarea {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+  resize: vertical;
+  min-height: 70px;
+}
+
+.form-textarea:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-textarea.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-textarea.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.checkbox-group {
+  margin-top: 8px;
+}
+
+.checkbox-label {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  cursor: pointer;
+  font-weight: normal;
+  margin-bottom: 0;
+  padding: 4px 0;
+}
+
+.form-checkbox {
+  width: 16px;
+  height: 16px;
+  margin: 0;
+  cursor: pointer;
+  flex-shrink: 0;
+}
+
+.checkbox-label span {
+  font-size: 0.85rem;
+  color: var(--text-color);
+  line-height: 1.4;
+  user-select: none;
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/UserInputNodeConfig.vue

@@ -0,0 +1,223 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface UserInputNodeData {
+  prompt_message: string
+  confirmation_message: string
+}
+
+const props = defineProps<{
+  modelValue: UserInputNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:modelValue', value: UserInputNodeData): void
+  (e: 'validateField', field: string): void
+}>()
+
+// Computed properties for two-way binding
+const promptMessage = computed({
+  get: () => props.modelValue.prompt_message,
+  set: (value: string) => {
+    emit('update:modelValue', { ...props.modelValue, prompt_message: value })
+    emit('validateField', 'prompt_message')
+  }
+})
+
+const confirmationMessage = computed({
+  get: () => props.modelValue.confirmation_message,
+  set: (value: string) => {
+    emit('update:modelValue', { ...props.modelValue, confirmation_message: value })
+    emit('validateField', 'confirmation_message')
+  }
+})
+</script>
+
+<template>
+  <div class="user-input-config">
+    <div class="form-group">
+      <label for="prompt-message">提示消息</label>
+      <textarea
+        id="prompt-message"
+        v-model="promptMessage"
+        class="form-textarea"
+        :class="{ 'error': validationErrors.prompt_message }"
+        placeholder="输入提示用户填写内容的消息（可选）"
+        rows="3"
+        @blur="$emit('validateField', 'prompt_message')"
+        @input="$emit('validateField', 'prompt_message')"
+      ></textarea>
+      <div v-if="validationErrors.prompt_message" class="error-message">
+        {{ validationErrors.prompt_message }}
+      </div>
+      <div class="help-text">
+        用于提示用户填写内容的消息，可选。留空则不显示消息。
+      </div>
+    </div>
+
+    <div class="form-group">
+      <label for="confirmation-message">确认消息</label>
+      <textarea
+        id="confirmation-message"
+        v-model="confirmationMessage"
+        class="form-textarea"
+        placeholder="用户提交内容后显示的消息（可选，例如“感谢您的填写！”）"
+        rows="2"
+      ></textarea>
+      <div class="help-text">
+        用户提交内容后显示的消息，可选。留空则直接进入下一个节点。
+      </div>
+    </div>
+
+    <div class="info-section">
+      <div class="info-header">
+        <svg class="info-icon" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2">
+          <circle cx="12" cy="12" r="10"></circle>
+          <path d="M9,9h0a3,3,0,0,1,6,0c0,2-3,3-3,3"></path>
+          <path d="M12,17h0"></path>
+        </svg>
+        <span>用户输入节点行为</span>
+      </div>
+      <div class="info-content">
+        <ul>
+          <li>工作流会在此节点暂停，等待用户输入</li>
+          <li>提示消息会展示给用户</li>
+          <li>用户输入后，工作流继续执行下一个节点</li>
+          <li>后续节点可通过变量引用用户输入</li>
+        </ul>
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.user-input-config {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-md);
+}
+
+.form-group {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-xs);
+}
+
+.form-group label {
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+}
+
+.form-textarea {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+  resize: vertical;
+  min-height: 60px;
+  font-family: inherit;
+}
+
+.form-textarea:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-textarea.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-textarea.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+
+.help-text {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  line-height: 1.3;
+}
+
+.info-section {
+  margin-top: var(--space-sm);
+  padding: var(--space-sm);
+  background: var(--background-soft);
+  border-radius: var(--radius-md);
+  border: 1px solid var(--border-color);
+}
+
+.info-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-xs);
+  margin-bottom: var(--space-xs);
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+}
+
+.info-icon {
+  width: 16px;
+  height: 16px;
+  color: var(--primary-color);
+  flex-shrink: 0;
+}
+
+.info-content {
+  font-size: 0.75rem;
+  color: var(--text-muted);
+  line-height: 1.4;
+}
+
+.info-content ul {
+  margin: 0;
+  padding-left: var(--space-md);
+  list-style-type: disc;
+}
+
+.info-content li {
+  margin-bottom: var(--space-xs);
+}
+
+.info-content li:last-child {
+  margin-bottom: 0;
+}
+</style> 

frontend/src/components/workflow/nodes/WaitNode.vue

@@ -0,0 +1,143 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { Handle, Position } from '@vue-flow/core'
+import type { Node } from '@vue-flow/core'
+
+defineProps<{
+  data: Node['data']
+}>()
+</script>
+
+<template>
+  <div class="wait-node">
+    <Handle
+      id="input"
+      type="target"
+      :position="Position.Left"
+      class="node-handle"
+    />
+    
+    <div class="node-content">
+      <div class="node-header">
+        <div class="node-icon">⏱️</div>
+        <div class="node-title">{{ data.label || '等待' }}</div>
+      </div>
+      
+      <div v-if="data.description" class="node-description">
+        {{ data.description }}
+      </div>
+      
+      <div v-if="data.config?.duration" class="node-preview">
+        <div class="preview-label">时长：</div>
+        <div class="preview-content">{{ data.config.duration }} {{ data.config.unit || '秒' }}</div>
+      </div>
+      
+      <div v-if="data.config?.waitType" class="node-preview">
+        <div class="preview-label">等待类型：</div>
+        <div class="preview-content">{{ data.config.waitType }}</div>
+      </div>
+    </div>
+    
+    <Handle
+      id="output"
+      type="source"
+      :position="Position.Right"
+      class="node-handle"
+    />
+  </div>
+</template>
+
+<style scoped>
+.wait-node {
+  position: relative;
+  background: var(--background-color);
+  border: 2px solid #6B7280;
+  border-radius: var(--radius-lg);
+  padding: var(--space-md);
+  min-width: 200px;
+  max-width: 300px;
+  box-shadow: var(--shadow-md);
+  transition: all 0.2s ease;
+}
+
+.wait-node:hover {
+  transform: translateY(-2px);
+  box-shadow: var(--shadow-lg);
+}
+
+.node-content {
+  display: flex;
+  flex-direction: column;
+  gap: var(--space-sm);
+}
+
+.node-header {
+  display: flex;
+  align-items: center;
+  gap: var(--space-sm);
+}
+
+.node-icon {
+  font-size: 1.2rem;
+  flex-shrink: 0;
+}
+
+.node-title {
+  font-weight: 600;
+  color: var(--text-color);
+  font-size: var(--text-sm);
+}
+
+.node-description {
+  color: var(--text-muted);
+  font-size: 0.75rem;
+  line-height: 1.3;
+}
+
+.node-preview {
+  background: var(--background-soft);
+  border-radius: var(--radius-sm);
+  padding: var(--space-sm);
+  border: 1px solid var(--border-color);
+}
+
+.preview-label {
+  font-size: 0.7rem;
+  color: var(--text-muted);
+  font-weight: 500;
+  margin-bottom: 2px;
+}
+
+.preview-content {
+  font-size: 0.7rem;
+  color: var(--text-color);
+  line-height: 1.3;
+}
+
+.node-handle {
+  background: #6B7280;
+  border: 2px solid var(--background-color);
+  width: 12px;
+  height: 12px;
+}
+
+.node-handle:hover {
+  background: #4B5563;
+  transform: scale(1.2);
+}
+</style> 

frontend/src/components/workflow/nodes/WaitNodeConfig.vue

@@ -0,0 +1,155 @@
+<!--
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+-->
+
+<script setup lang="ts">
+import { computed } from 'vue'
+
+interface WaitNodeData {
+  wait_duration: number
+  wait_unit: string
+}
+
+const props = defineProps<{
+  modelValue: WaitNodeData
+  validationErrors: Record<string, string>
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:model-value', value: WaitNodeData): void
+  (e: 'validate-field', field: string): void
+}>()
+
+const formData = computed({
+  get: () => props.modelValue,
+  set: (value: WaitNodeData) => emit('update:model-value', value)
+})
+
+// Update form data
+const updateFormData = (field: keyof WaitNodeData, value: any) => {
+  formData.value = {
+    ...formData.value,
+    [field]: value
+  }
+  
+  emit('validate-field', field)
+}
+</script>
+
+<template>
+  <div class="wait-node-config">
+    <div class="form-group">
+      <label for="wait-duration">时长 *</label>
+      <input
+        id="wait-duration"
+        :value="formData.wait_duration"
+        @input="updateFormData('wait_duration', parseInt(($event.target as HTMLInputElement).value) || 1)"
+        @blur="$emit('validate-field', 'wait_duration')"
+        type="number"
+        class="form-input"
+        :class="{ 'error': validationErrors.wait_duration }"
+        min="1"
+        placeholder="5"
+        required
+      />
+      <div v-if="validationErrors.wait_duration" class="error-message">
+        {{ validationErrors.wait_duration }}
+      </div>
+    </div>
+    
+    <div class="form-group">
+      <label for="wait-unit">时间单位 *</label>
+      <select
+        id="wait-unit"
+        :value="formData.wait_unit"
+        @change="updateFormData('wait_unit', ($event.target as HTMLSelectElement).value)"
+        @blur="$emit('validate-field', 'wait_unit')"
+        class="form-select"
+        :class="{ 'error': validationErrors.wait_unit }"
+        required
+      >
+        <option value="seconds">秒</option>
+        <option value="minutes">分钟</option>
+        <option value="hours">小时</option>
+      </select>
+      <div v-if="validationErrors.wait_unit" class="error-message">
+        {{ validationErrors.wait_unit }}
+      </div>
+    </div>
+  </div>
+</template>
+
+<style scoped>
+.wait-node-config {
+  width: 100%;
+}
+
+.form-group {
+  margin-bottom: var(--space-sm);
+}
+
+.form-group label {
+  display: block;
+  font-size: 0.8rem;
+  font-weight: 500;
+  color: var(--text-color);
+  margin-bottom: 4px;
+}
+
+.form-input,
+.form-select {
+  width: 100%;
+  padding: 8px;
+  border: 1px solid var(--border-color);
+  border-radius: var(--radius-md);
+  background: var(--background-color);
+  color: var(--text-color);
+  font-size: 0.85rem;
+  transition: border-color 0.2s ease;
+}
+
+.form-input:focus,
+.form-select:focus {
+  outline: none;
+  border-color: var(--primary-color);
+  box-shadow: 0 0 0 2px rgba(201, 242, 78, 0.15);
+}
+
+.form-input.error,
+.form-select.error {
+  border-color: var(--error-color);
+  background-color: rgba(239, 68, 68, 0.05);
+}
+
+.form-input.error:focus,
+.form-select.error:focus {
+  border-color: var(--error-color);
+  box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
+}
+
+.error-message {
+  color: var(--error-color);
+  font-size: 0.75rem;
+  margin-top: 4px;
+  display: flex;
+  align-items: center;
+  gap: 4px;
+}
+
+.error-message::before {
+  content: "⚠";
+  font-size: 0.8rem;
+}
+</style> 

frontend/src/components/workflow/nodes/index.ts

@@ -0,0 +1,28 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import type { App } from 'vue'
+// TODO: Import node editors when they are created
+// import MessageNodeEditor from './MessageNodeEditor.vue'
+// import LlmNodeEditor from './LlmNodeEditor.vue'
+
+export default {
+  install(app: App) {
+    // TODO: Register node editors when they are created
+    // app.component('message-node-editor', MessageNodeEditor)
+    // app.component('llm-node-editor', LlmNodeEditor)
+  }
+} 

frontend/src/composables/useFaqWorkspace.ts

@@ -0,0 +1,496 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { computed, ref } from 'vue'
+import { toast } from 'vue-sonner'
+
+import { faqService } from '@/services/faq'
+import { knowledgeService } from '@/services/knowledge'
+import type { FaqGenerationJob, FaqImportMode, FaqItem, FaqStatus, GenerateEstimate, HelpCenterSettings } from '@/types/faq'
+
+export type WorkspacePhase = 'loading' | 'empty' | 'generating' | 'populated'
+
+// Fast tick while a job is running; relaxed tick while a domain/SSL state is
+// pending. Idle = no requests at all.
+const ACTIVE_POLL_MS = 3000
+const IDLE_POLL_MS = 10000
+
+export function useFaqWorkspace(organizationId: () => string | undefined) {
+  const faqs = ref<FaqItem[]>([])
+  const job = ref<FaqGenerationJob | null>(null)
+  const settings = ref<HelpCenterSettings | null>(null)
+  const estimate = ref<GenerateEstimate | null>(null)
+  const sourceCount = ref(0)
+  const pageCount = ref(0)
+  const isLoading = ref(false)
+  const loadedOnce = ref(false)
+
+  // Multi-select state for bulk publish/unpublish/delete.
+  const selectedIds = ref<Set<string>>(new Set())
+  const selectionActive = computed(() => selectedIds.value.size > 0)
+
+  function toggleSelect(id: string): void {
+    const next = new Set(selectedIds.value)
+    if (next.has(id)) next.delete(id)
+    else next.add(id)
+    selectedIds.value = next
+  }
+
+  function setSelected(items: FaqItem[], on: boolean): void {
+    const next = new Set(selectedIds.value)
+    for (const item of items) {
+      if (on) next.add(item.id)
+      else next.delete(item.id)
+    }
+    selectedIds.value = next
+  }
+
+  function clearSelection(): void {
+    selectedIds.value = new Set()
+  }
+
+  async function bulkSetStatus(status: FaqStatus): Promise<void> {
+    const ids = [...selectedIds.value]
+    if (!ids.length) return
+    try {
+      const updated = await faqService.setStatus(ids, status)
+      faqs.value = faqs.value.map((f) => (selectedIds.value.has(f.id) ? { ...f, status } : f))
+      clearSelection()
+      toast.success(`${updated} 条 FAQ ${status === 'published' ? '已发布' : '已移至草稿'}`)
+    } catch (error: any) {
+      toast.error(error.message)
+      // A batch may have partially applied server-side (>200 selection splits
+      // into requests) — refetch so the list matches the backend.
+      await refresh()
+    }
+  }
+
+  async function bulkDelete(): Promise<void> {
+    const ids = [...selectedIds.value]
+    if (!ids.length) return
+    try {
+      const deleted = await faqService.bulkDelete(ids)
+      faqs.value = faqs.value.filter((f) => !selectedIds.value.has(f.id))
+      clearSelection()
+      toast.success(`${deleted} 条 FAQ 已删除`)
+      // Deleting a source's FAQs makes it eligible for generation again — the
+      // Generate button's new-source count must not stay stale/disabled.
+      void fetchEstimate()
+    } catch (error: any) {
+      toast.error(error.message)
+      await refresh() // partial batch may have deleted server-side; resync
+    }
+  }
+
+  // Inline edit state (one card at a time).
+  const editingId = ref<string | null>(null)
+  const isNewFaq = ref(false)
+  const draftQuestion = ref('')
+  const draftAnswer = ref('')
+  // Topic (stored as the FAQ's free-form category). Empty on create means the
+  // server default; empty on edit means "keep the current topic".
+  const draftCategory = ref('')
+  // Per-article SEO overrides. Empty means "derive it" — the server normalizes
+  // a hand-typed slug and treats blanks as cleared, so no client-side slugify.
+  const draftSlug = ref('')
+  const draftUrlPath = ref('')
+  const draftMetaTitle = ref('')
+  const draftMetaDescription = ref('')
+  const isSaving = ref(false)
+
+  let pollTimer: ReturnType<typeof setInterval> | null = null
+  let lastPollAt = 0
+
+  const isJobActive = computed(
+    () => job.value?.status === 'pending' || job.value?.status === 'processing',
+  )
+
+  const phase = computed<WorkspacePhase>(() => {
+    if (isLoading.value && !loadedOnce.value) return 'loading'
+    // Regenerating with existing FAQs keeps the list visible — only the
+    // generate bar flips; the full progress card is for first-run only.
+    if (isJobActive.value && faqs.value.length === 0) return 'generating'
+    return faqs.value.length > 0 ? 'populated' : 'empty'
+  })
+
+  const barPhase = computed<'idle' | 'generating' | 'ready'>(() => {
+    if (isJobActive.value) return 'generating'
+    return faqs.value.length > 0 ? 'ready' : 'idle'
+  })
+
+  const publishedCount = computed(() => faqs.value.filter((f) => f.status === 'published').length)
+
+  // ---- search + filter + collapse (all client-side over the loaded set) ----
+  const searchQuery = ref('')
+  const categoryFilter = ref<string | null>(null)
+  const statusFilter = ref<'all' | FaqStatus>('all')
+  const collapsedCategories = ref<Set<string>>(new Set())
+
+  const categories = computed(() =>
+    [...new Set(faqs.value.map((f) => f.category))].sort((a, b) => a.localeCompare(b)),
+  )
+
+  const hasActiveFilters = computed(
+    () =>
+      searchQuery.value.trim() !== '' ||
+      categoryFilter.value !== null ||
+      statusFilter.value !== 'all',
+  )
+
+  const filteredFaqs = computed(() => {
+    // Tokenized: every term must appear somewhere (question/answer/category),
+    // so "close my" matches "How to close my account".
+    const terms = searchQuery.value.trim().toLowerCase().split(/\s+/).filter(Boolean)
+    return faqs.value.filter((f) => {
+      if (categoryFilter.value && f.category !== categoryFilter.value) return false
+      if (statusFilter.value !== 'all' && f.status !== statusFilter.value) return false
+      if (terms.length) {
+        const haystack = `${f.question} ${f.answer} ${f.category}`.toLowerCase()
+        if (!terms.every((t) => haystack.includes(t))) return false
+      }
+      return true
+    })
+  })
+
+  const filteredCount = computed(() => filteredFaqs.value.length)
+
+  const groupedFaqs = computed(() => {
+    const groups = new Map<string, FaqItem[]>()
+    for (const faq of filteredFaqs.value) {
+      const list = groups.get(faq.category) || []
+      list.push(faq)
+      groups.set(faq.category, list)
+    }
+    return groups
+  })
+
+  function resetFilters(): void {
+    searchQuery.value = ''
+    categoryFilter.value = null
+    statusFilter.value = 'all'
+  }
+
+  function toggleCategory(category: string): void {
+    const next = new Set(collapsedCategories.value)
+    if (next.has(category)) next.delete(category)
+    else next.add(category)
+    collapsedCategories.value = next
+  }
+
+  // While filtering/searching, always show matches regardless of collapse state.
+  function isCategoryOpen(category: string): boolean {
+    return hasActiveFilters.value || !collapsedCategories.value.has(category)
+  }
+
+  const domainPending = computed(() => {
+    const domain = settings.value?.domain
+    if (!domain?.custom_domain) return false
+    return domain.domain_status !== 'verified' || domain.ssl_status === 'pending'
+  })
+
+  // Bounded safety cap; a curated FAQ list should never approach this.
+  const MAX_FAQ_PAGES = 10
+
+  async function fetchFaqs(): Promise<void> {
+    const all: FaqItem[] = []
+    let page = 1
+    for (;;) {
+      const response = await faqService.getFaqs({ page })
+      all.push(...response.faqs)
+      if (page >= response.pagination.total_pages || page >= MAX_FAQ_PAGES) break
+      page += 1
+    }
+    faqs.value = all
+  }
+
+  async function fetchJob(): Promise<void> {
+    job.value = await faqService.getJob(true)
+  }
+
+  async function fetchSettings(): Promise<void> {
+    settings.value = await faqService.getSettings()
+  }
+
+  async function fetchEstimate(includePages = false): Promise<void> {
+    // Background fetches (page load, deletes, job completion) skip the
+    // per-source page scan — the button label only needs new_sources. The
+    // confirm dialog passes includePages=true for the full call estimate.
+    // Non-fatal: locked plans 403 here; the generate button then just says
+    // "Generate" without the new-source count.
+    try {
+      estimate.value = await faqService.getGenerateEstimate(includePages)
+    } catch {
+      estimate.value = null
+    }
+  }
+
+  async function fetchCounts(): Promise<void> {
+    const orgId = organizationId()
+    if (!orgId) return
+    const response = await knowledgeService.getKnowledgeByOrganization(orgId, 1, 100)
+    const items = response.knowledge || []
+    sourceCount.value = response.pagination?.total ?? response.pagination?.total_count ?? items.length
+    pageCount.value = items.reduce(
+      (sum: number, item: { pages?: unknown[] }) => sum + (item.pages?.length || 1),
+      0,
+    )
+  }
+
+  async function refresh(): Promise<void> {
+    isLoading.value = true
+    clearSelection()
+    try {
+      await Promise.all([fetchFaqs(), fetchJob(), fetchSettings(), fetchCounts(), fetchEstimate()])
+      loadedOnce.value = true
+    } catch (error: any) {
+      toast.error(error.message)
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  async function pollTick(): Promise<void> {
+    const interval = isJobActive.value ? ACTIVE_POLL_MS : IDLE_POLL_MS
+    if (!isJobActive.value && !domainPending.value) return
+    const now = Date.now()
+    if (now - lastPollAt < interval - 100) return
+    lastPollAt = now
+    try {
+      if (isJobActive.value) {
+        const wasActive = job.value?.id
+        await fetchJob()
+        const stillActive = job.value?.status === 'pending' || job.value?.status === 'processing'
+        if (wasActive && !stillActive) {
+          await Promise.all([fetchFaqs(), fetchSettings(), fetchEstimate()])
+          const finished = await faqService.getJob(false)
+          if (finished?.status === 'failed') {
+            toast.error(finished.error || 'FAQ 生成失败')
+          } else if (finished) {
+            toast.success(
+              finished.faqs_created
+                ? `${finished.faqs_created} 条草稿 FAQ 待审核`
+                : '没有发现新的 FAQ，现有 FAQ 已覆盖这些内容',
+            )
+          }
+        }
+      } else if (domainPending.value) {
+        await fetchSettings()
+      }
+    } catch {
+      // Transient polling errors are silent; the next tick retries.
+    }
+  }
+
+  function startPolling(): void {
+    stopPolling()
+    pollTimer = setInterval(pollTick, ACTIVE_POLL_MS)
+  }
+
+  function stopPolling(): void {
+    if (pollTimer) {
+      clearInterval(pollTimer)
+      pollTimer = null
+    }
+  }
+
+  async function startGeneration(knowledgeIds?: number[]): Promise<boolean> {
+    try {
+      job.value = await faqService.startGeneration(knowledgeIds)
+      return true
+    } catch (error: any) {
+      toast.error(error.message)
+      return false
+    }
+  }
+
+  async function submitImport(
+    url: string,
+    mode: FaqImportMode = 'qa',
+    preserveUrls = false,
+  ): Promise<boolean> {
+    try {
+      job.value = await faqService.importFaq(url, mode, preserveUrls)
+      toast.success('导入已开始，完成后会生成草稿')
+      return true
+    } catch (error: any) {
+      toast.error(error.message)
+      return false
+    }
+  }
+
+  async function submitPdfImport(file: File): Promise<boolean> {
+    try {
+      job.value = await faqService.importPdf(file)
+      toast.success('导入已开始，完成后会生成草稿')
+      return true
+    } catch (error: any) {
+      toast.error(error.message)
+      return false
+    }
+  }
+
+  async function togglePublish(faq: FaqItem): Promise<void> {
+    const nextStatus = faq.status === 'published' ? 'draft' : 'published'
+    const previous = faq.status
+    faq.status = nextStatus // optimistic
+    try {
+      await faqService.setStatus([faq.id], nextStatus)
+    } catch (error: any) {
+      faq.status = previous
+      toast.error(error.message)
+    }
+  }
+
+  function setSeoDraft(faq: FaqItem | null): void {
+    draftSlug.value = faq?.slug || ''
+    draftUrlPath.value = faq?.url_path || ''
+    draftMetaTitle.value = faq?.meta_title || ''
+    draftMetaDescription.value = faq?.meta_description || ''
+  }
+
+  function startEdit(faq: FaqItem): void {
+    editingId.value = faq.id
+    isNewFaq.value = false
+    draftQuestion.value = faq.question
+    draftAnswer.value = faq.answer
+    draftCategory.value = faq.category
+    setSeoDraft(faq)
+  }
+
+  function startAdd(): void {
+    editingId.value = 'new'
+    isNewFaq.value = true
+    draftQuestion.value = ''
+    draftAnswer.value = ''
+    draftCategory.value = ''
+    setSeoDraft(null)
+  }
+
+  function cancelEdit(): void {
+    editingId.value = null
+    isNewFaq.value = false
+    draftQuestion.value = ''
+    draftAnswer.value = ''
+    draftCategory.value = ''
+    setSeoDraft(null)
+  }
+
+  async function saveEdit(): Promise<void> {
+    const question = draftQuestion.value.trim()
+    const answer = draftAnswer.value.trim()
+    if (!question || !answer) {
+      toast.error('问题和答案均为必填')
+      return
+    }
+    // Blank SEO fields are sent through so clearing one in the UI clears it
+    // server-side, restoring the derived title/description (and, for the slug,
+    // keeping whatever is already assigned).
+    const seo = {
+      slug: draftSlug.value.trim(),
+      url_path: draftUrlPath.value.trim(),
+      meta_title: draftMetaTitle.value.trim(),
+      meta_description: draftMetaDescription.value.trim(),
+    }
+    // The server rejects a blank category, so only send one when set: on
+    // create a blank falls back to the server default, on edit it keeps the
+    // FAQ's current topic.
+    const category = draftCategory.value.trim()
+    const withCategory = category ? { category } : {}
+    isSaving.value = true
+    try {
+      if (isNewFaq.value) {
+        const created = await faqService.createFaq({ question, answer, ...withCategory, ...seo })
+        faqs.value = [...faqs.value, created]
+      } else if (editingId.value) {
+        const updated = await faqService.updateFaq(editingId.value, { question, answer, ...withCategory, ...seo })
+        faqs.value = faqs.value.map((f) => (f.id === updated.id ? updated : f))
+      }
+      cancelEdit()
+    } catch (error: any) {
+      toast.error(error.message)
+    } finally {
+      isSaving.value = false
+    }
+  }
+
+  async function deleteFaq(faq: FaqItem): Promise<void> {
+    try {
+      await faqService.deleteFaq(faq.id)
+      faqs.value = faqs.value.filter((f) => f.id !== faq.id)
+      if (editingId.value === faq.id) cancelEdit()
+      // Keep the Generate button's new-source count fresh (see bulkDelete).
+      void fetchEstimate()
+    } catch (error: any) {
+      toast.error(error.message)
+    }
+  }
+
+  return {
+    faqs,
+    job,
+    settings,
+    estimate,
+    fetchEstimate,
+    sourceCount,
+    pageCount,
+    isLoading,
+    phase,
+    barPhase,
+    publishedCount,
+    groupedFaqs,
+    searchQuery,
+    categoryFilter,
+    statusFilter,
+    categories,
+    hasActiveFilters,
+    filteredCount,
+    resetFilters,
+    toggleCategory,
+    isCategoryOpen,
+    isJobActive,
+    selectedIds,
+    selectionActive,
+    toggleSelect,
+    setSelected,
+    clearSelection,
+    bulkSetStatus,
+    bulkDelete,
+    editingId,
+    isNewFaq,
+    draftQuestion,
+    draftAnswer,
+    draftCategory,
+    draftSlug,
+    draftUrlPath,
+    draftMetaTitle,
+    draftMetaDescription,
+    isSaving,
+    refresh,
+    fetchSettings,
+    startPolling,
+    stopPolling,
+    pollTick,
+    startGeneration,
+    submitImport,
+    submitPdfImport,
+    togglePublish,
+    startEdit,
+    startAdd,
+    cancelEdit,
+    saveEdit,
+    deleteFaq,
+  }
+}

frontend/src/composables/useHelpCenterSettings.ts

@@ -0,0 +1,205 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { computed, ref, watch, type Ref } from 'vue'
+import { toast } from 'vue-sonner'
+
+import { faqService } from '@/services/faq'
+import type { HelpCenterSettings, HelpCenterSettingsUpdate } from '@/types/faq'
+
+export type SaveState = 'idle' | 'saving' | 'saved' | 'error'
+
+const AUTOSAVE_DEBOUNCE_MS = 800
+const MAX_LOGO_BYTES = 2 * 1024 * 1024
+const MAX_FAVICON_BYTES = 1 * 1024 * 1024
+
+/** Appearance/settings editing with debounced autosave — the design has no
+ * Save button ("changes apply instantly to your published help center"). */
+export function useHelpCenterSettings(settings: Ref<HelpCenterSettings | null>) {
+  const saveState = ref<SaveState>('idle')
+
+  let debounceTimer: ReturnType<typeof setTimeout> | null = null
+  let saveInFlight = false
+  let trailingSave: HelpCenterSettingsUpdate | null = null
+  let suppressWatch = false
+
+  const brandColor = computed(() => settings.value?.brand_color || '#4338CA')
+
+  function applyResponse(updated: HelpCenterSettings): void {
+    suppressWatch = true
+    settings.value = updated
+    // Release after the watcher has seen (and ignored) this assignment.
+    setTimeout(() => {
+      suppressWatch = false
+    }, 0)
+  }
+
+  async function save(payload: HelpCenterSettingsUpdate): Promise<void> {
+    if (saveInFlight) {
+      trailingSave = { ...(trailingSave || {}), ...payload }
+      return
+    }
+    saveInFlight = true
+    saveState.value = 'saving'
+    try {
+      applyResponse(await faqService.updateSettings(payload))
+      saveState.value = 'saved'
+    } catch (error: any) {
+      saveState.value = 'error'
+      toast.error(error.message)
+    } finally {
+      saveInFlight = false
+      if (trailingSave) {
+        const queued = trailingSave
+        trailingSave = null
+        void save(queued)
+      }
+    }
+  }
+
+  /** Debounced path for text inputs (links, CTA, labels). */
+  function queueSave(payload: HelpCenterSettingsUpdate): void {
+    if (debounceTimer) clearTimeout(debounceTimer)
+    debounceTimer = setTimeout(() => void save(payload), AUTOSAVE_DEBOUNCE_MS)
+  }
+
+  /** Immediate path for discrete actions (swatch click, toggles, selects). */
+  async function saveNow(payload: HelpCenterSettingsUpdate): Promise<void> {
+    if (debounceTimer) clearTimeout(debounceTimer)
+    await save(payload)
+  }
+
+  // Deep-watch branding fields the inputs mutate in place (header_links rows).
+  watch(
+    () => settings.value?.header_links,
+    (links, previous) => {
+      if (suppressWatch || links === undefined || previous === undefined) return
+      queueSave({ header_links: links })
+    },
+    { deep: true },
+  )
+
+  async function uploadLogo(file: File): Promise<void> {
+    if (file.size > MAX_LOGO_BYTES) {
+      toast.error('Logo 不能超过 2 MB')
+      return
+    }
+    saveState.value = 'saving'
+    try {
+      applyResponse(await faqService.uploadLogo(file))
+      saveState.value = 'saved'
+    } catch (error: any) {
+      saveState.value = 'error'
+      toast.error(error.message)
+    }
+  }
+
+  async function removeLogo(): Promise<void> {
+    saveState.value = 'saving'
+    try {
+      applyResponse(await faqService.removeLogo())
+      saveState.value = 'saved'
+    } catch (error: any) {
+      saveState.value = 'error'
+      toast.error(error.message)
+    }
+  }
+
+  async function uploadFavicon(file: File): Promise<void> {
+    if (file.size > MAX_FAVICON_BYTES) {
+      toast.error('网站图标不能超过 1 MB')
+      return
+    }
+    saveState.value = 'saving'
+    try {
+      applyResponse(await faqService.uploadFavicon(file))
+      saveState.value = 'saved'
+    } catch (error: any) {
+      saveState.value = 'error'
+      toast.error(error.message)
+    }
+  }
+
+  async function removeFavicon(): Promise<void> {
+    saveState.value = 'saving'
+    try {
+      applyResponse(await faqService.removeFavicon())
+      saveState.value = 'saved'
+    } catch (error: any) {
+      saveState.value = 'error'
+      toast.error(error.message)
+    }
+  }
+
+  // Domain lifecycle (explicit Verify button — never autosaved).
+  const domainBusy = ref(false)
+
+  async function setDomain(domain: string): Promise<void> {
+    domainBusy.value = true
+    try {
+      const result = await faqService.setDomain(domain)
+      if (settings.value) settings.value = { ...settings.value, domain: result }
+    } catch (error: any) {
+      toast.error(error.message)
+    } finally {
+      domainBusy.value = false
+    }
+  }
+
+  async function verifyDomain(): Promise<void> {
+    domainBusy.value = true
+    try {
+      const result = await faqService.verifyDomain()
+      if (settings.value) settings.value = { ...settings.value, domain: result }
+      if (result.domain_status === 'verified') {
+        toast.success('域名已验证')
+      } else {
+        toast.info('记录尚未生效，DNS 变更可能需要几分钟才能传播')
+      }
+    } catch (error: any) {
+      toast.error(error.message)
+    } finally {
+      domainBusy.value = false
+    }
+  }
+
+  async function removeDomain(): Promise<void> {
+    domainBusy.value = true
+    try {
+      const result = await faqService.removeDomain()
+      if (settings.value) settings.value = { ...settings.value, domain: result }
+    } catch (error: any) {
+      toast.error(error.message)
+    } finally {
+      domainBusy.value = false
+    }
+  }
+
+  return {
+    saveState,
+    brandColor,
+    queueSave,
+    saveNow,
+    uploadLogo,
+    removeLogo,
+    uploadFavicon,
+    removeFavicon,
+    domainBusy,
+    setDomain,
+    verifyDomain,
+    removeDomain,
+  }
+}

frontend/src/composables/useJiraIntegration.ts

@@ -0,0 +1,260 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { 
+  checkJiraConnection, 
+  getJiraProjects, 
+  getJiraIssueTypes, 
+  saveAgentJiraConfig, 
+  getAgentJiraConfig 
+} from '@/services/jira'
+
+export function useJiraIntegration(agentId: string) {
+  // Jira integration state
+  const jiraConnected = ref(false)
+  const jiraLoading = ref(false)
+  const createTicketEnabled = ref(false)
+  const jiraProjects = ref<any[]>([])
+  const jiraIssueTypes = ref<any[]>([])
+  const selectedProject = ref<string>('')
+  const selectedIssueType = ref<string>('')
+  const loadingProjects = ref(false)
+  const loadingIssueTypes = ref(false)
+
+  /**
+   * Check if Jira is connected
+   */
+  const checkJiraStatus = async () => {
+    try {
+      jiraLoading.value = true
+      const status = await checkJiraConnection()
+      jiraConnected.value = status.connected
+      
+      // If Jira is connected, fetch projects
+      if (jiraConnected.value && createTicketEnabled.value) {
+        await fetchJiraProjects()
+      }
+    } catch (error) {
+      console.error('Failed to check Jira status:', error)
+    } finally {
+      jiraLoading.value = false
+    }
+  }
+
+  /**
+   * Fetch Jira projects
+   */
+  const fetchJiraProjects = async () => {
+    if (!jiraConnected.value) return
+    
+    try {
+      loadingProjects.value = true
+      const projects = await getJiraProjects()
+      jiraProjects.value = projects
+    } catch (error) {
+      console.error('Failed to fetch Jira projects:', error)
+      toast.error('加载 Jira 项目失败')
+    } finally {
+      loadingProjects.value = false
+    }
+  }
+
+  /**
+   * Fetch Jira issue types for a project
+   */
+  const fetchJiraIssueTypes = async (projectKey: string) => {
+    if (!projectKey) {
+      jiraIssueTypes.value = []
+      return
+    }
+    
+    try {
+      loadingIssueTypes.value = true
+      const issueTypes = await getJiraIssueTypes(projectKey)
+      jiraIssueTypes.value = issueTypes
+    } catch (error) {
+      console.error('Failed to fetch Jira issue types:', error)
+      toast.error('加载 Jira 问题类型失败')
+    } finally {
+      loadingIssueTypes.value = false
+    }
+  }
+
+  /**
+   * Toggle Jira ticket creation
+   */
+  const toggleCreateTicket = async () => {
+    // If enabling and Jira is not connected, show error
+    if (!createTicketEnabled.value && !jiraConnected.value) {
+      toast.error('无法开启工单创建：Jira 未连接', {
+        description: '请先在集成设置中连接 Jira。',
+        duration: 5000
+      })
+      return
+    }
+    
+    try {
+      // Toggle the create ticket setting
+      const newValue = !createTicketEnabled.value
+      
+      // If disabling, just save the config with enabled=false
+      if (!newValue) {
+        await saveAgentJiraConfig(agentId, { enabled: false })
+        createTicketEnabled.value = false
+        toast.success('工单创建已关闭')
+        return
+      }
+      
+      // If enabling but no project/issue type selected yet, just update the UI state
+      // The actual save will happen when the user selects a project and issue type
+      if (newValue && (!selectedProject.value || !selectedIssueType.value)) {
+        createTicketEnabled.value = true
+        // Fetch projects if not already loaded
+        if (jiraProjects.value.length === 0) {
+          await fetchJiraProjects()
+        }
+        return
+      }
+      
+      // If enabling and project/issue type are selected, save the config
+      await saveAgentJiraConfig(agentId, {
+        enabled: true,
+        projectKey: selectedProject.value,
+        issueTypeId: selectedIssueType.value
+      })
+      
+      createTicketEnabled.value = true
+      toast.success('工单创建已开启')
+    } catch (error) {
+      console.error('Failed to toggle ticket creation:', error)
+      toast.error('更新工单创建设置失败')
+    }
+  }
+
+  /**
+   * Save Jira configuration
+   */
+  const saveJiraConfig = async (projectKey?: string, issueTypeId?: string) => {
+    // Use provided values or fall back to the state values
+    const projectToUse = projectKey || selectedProject.value
+    const issueTypeToUse = issueTypeId || selectedIssueType.value
+    
+    if (!projectToUse || !issueTypeToUse) {
+      toast.error('请选择项目和问题类型')
+      return
+    }
+    
+    try {
+      await saveAgentJiraConfig(agentId, {
+        enabled: true,
+        projectKey: projectToUse,
+        issueTypeId: issueTypeToUse
+      })
+      
+      // Update the local state to match what was saved
+      selectedProject.value = projectToUse
+      selectedIssueType.value = issueTypeToUse
+      
+      toast.success('Jira 配置已保存')
+    } catch (error) {
+      console.error('Failed to save Jira config:', error)
+      toast.error('保存 Jira 配置失败')
+    }
+  }
+
+  /**
+   * Fetch agent's Jira configuration
+   */
+  const fetchAgentJiraConfig = async () => {
+    try {
+      const config = await getAgentJiraConfig(agentId)
+      createTicketEnabled.value = config.enabled
+      selectedProject.value = config.projectKey || ''
+      selectedIssueType.value = config.issueTypeId || ''
+      
+      // If there's an existing configuration, fetch the projects and issue types
+      if (config.enabled && config.projectKey) {
+        // First check if Jira is connected
+        const status = await checkJiraConnection()
+        jiraConnected.value = status.connected
+        
+        if (jiraConnected.value) {
+          // Fetch projects
+          loadingProjects.value = true
+          try {
+            const projects = await getJiraProjects()
+            jiraProjects.value = projects
+            
+            // If project is selected, fetch issue types
+            if (selectedProject.value) {
+              await fetchJiraIssueTypes(selectedProject.value)
+            }
+          } catch (error) {
+            console.error('Failed to fetch Jira projects:', error)
+            toast.error('加载 Jira 项目失败')
+          } finally {
+            loadingProjects.value = false
+          }
+        }
+      }
+    } catch (error) {
+      console.error('Failed to fetch agent Jira config:', error)
+    }
+  }
+
+  /**
+   * Handle project change
+   */
+  const handleProjectChange = async (projectKey: string) => {
+    if (projectKey !== selectedProject.value) {
+      selectedProject.value = projectKey
+      selectedIssueType.value = '' // Reset issue type when project changes
+      await fetchJiraIssueTypes(projectKey)
+    }
+  }
+
+  /**
+   * Handle issue type change
+   */
+  const handleIssueTypeChange = (issueTypeId: string) => {
+    selectedIssueType.value = issueTypeId
+  }
+
+  return {
+    // State
+    jiraConnected,
+    jiraLoading,
+    createTicketEnabled,
+    jiraProjects,
+    jiraIssueTypes,
+    selectedProject,
+    selectedIssueType,
+    loadingProjects,
+    loadingIssueTypes,
+    
+    // Methods
+    checkJiraStatus,
+    fetchJiraProjects,
+    fetchJiraIssueTypes,
+    toggleCreateTicket,
+    saveJiraConfig,
+    fetchAgentJiraConfig,
+    handleProjectChange,
+    handleIssueTypeChange
+  }
+} 

frontend/src/composables/useJiraTicket.ts

@@ -0,0 +1,254 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { ref, computed } from 'vue'
+import { toast } from 'vue-sonner'
+import { 
+  checkJiraConnection, 
+  getJiraProjects, 
+  getJiraIssueTypes, 
+  getJiraPriorities,
+  createJiraTicket,
+  checkPriorityAvailability
+} from '@/services/jira'
+
+export function useJiraTicket() {
+  // State
+  const jiraConnected = ref(false)
+  const jiraLoading = ref(false)
+  const showTicketModal = ref(false)
+  const jiraProjects = ref<any[]>([])
+  const jiraIssueTypes = ref<any[]>([])
+  const jiraPriorities = ref<any[]>([])
+  const selectedProject = ref<string>('')
+  const selectedIssueType = ref<string>('')
+  const selectedPriority = ref<string>('')
+  const ticketSummary = ref<string>('')
+  const ticketDescription = ref<string>('')
+  const loadingProjects = ref(false)
+  const loadingIssueTypes = ref(false)
+  const loadingPriorities = ref(false)
+  const creatingTicket = ref(false)
+  const createdTicketKey = ref<string | null>(null)
+  const priorityAvailable = ref(false)
+  const checkingPriorityAvailability = ref(false)
+
+  // Check if Jira is connected
+  const checkJiraStatus = async () => {
+    jiraLoading.value = true
+    try {
+      const response = await checkJiraConnection()
+      jiraConnected.value = response.connected
+      if (jiraConnected.value) {
+        await fetchJiraProjects()
+        await fetchJiraPriorities()
+      }
+    } catch (error) {
+      console.error('Error checking Jira status:', error)
+      jiraConnected.value = false
+    } finally {
+      jiraLoading.value = false
+    }
+  }
+
+  // Fetch Jira projects
+  const fetchJiraProjects = async () => {
+    if (!jiraConnected.value) return
+    
+    loadingProjects.value = true
+    try {
+      const projects = await getJiraProjects()
+      jiraProjects.value = projects
+    } catch (error) {
+      console.error('Error fetching Jira projects:', error)
+      toast.error('加载 Jira 项目失败')
+    } finally {
+      loadingProjects.value = false
+    }
+  }
+
+  // Fetch Jira issue types for a project
+  const fetchJiraIssueTypes = async (projectKey: string) => {
+    if (!projectKey) return
+    
+    loadingIssueTypes.value = true
+    try {
+      const issueTypes = await getJiraIssueTypes(projectKey)
+      jiraIssueTypes.value = issueTypes
+    } catch (error) {
+      console.error('Error fetching Jira issue types:', error)
+      toast.error('加载问题类型失败')
+    } finally {
+      loadingIssueTypes.value = false
+    }
+  }
+
+  // Fetch Jira priorities
+  const fetchJiraPriorities = async () => {
+    if (!jiraConnected.value) return
+    
+    loadingPriorities.value = true
+    try {
+      const priorities = await getJiraPriorities()
+      jiraPriorities.value = priorities
+    } catch (error) {
+      console.error('Error fetching Jira priorities:', error)
+      toast.error('加载优先级失败')
+    } finally {
+      loadingPriorities.value = false
+    }
+  }
+
+  // Handle project change
+  const handleProjectChange = async (projectKey: string) => {
+    selectedProject.value = projectKey
+    selectedIssueType.value = ''
+    selectedPriority.value = ''
+    priorityAvailable.value = false
+    
+    if (projectKey) {
+      await fetchJiraIssueTypes(projectKey)
+    } else {
+      jiraIssueTypes.value = []
+    }
+  }
+
+  // Handle issue type change
+  const handleIssueTypeChange = async (issueTypeId: string) => {
+    selectedIssueType.value = issueTypeId
+    selectedPriority.value = ''
+    
+    if (selectedProject.value && issueTypeId) {
+      await checkPriorityField(selectedProject.value, issueTypeId)
+    } else {
+      priorityAvailable.value = false
+    }
+  }
+
+  // Check if priority field is available
+  const checkPriorityField = async (projectKey: string, issueTypeId: string) => {
+    checkingPriorityAvailability.value = true
+    try {
+      priorityAvailable.value = await checkPriorityAvailability(projectKey, issueTypeId)
+      
+      // If priority is available, fetch priorities
+      if (priorityAvailable.value) {
+        await fetchJiraPriorities()
+      }
+    } catch (error) {
+      console.error('Error checking priority availability:', error)
+      priorityAvailable.value = false
+    } finally {
+      checkingPriorityAvailability.value = false
+    }
+  }
+
+  // Open ticket modal
+  const openTicketModal = async (chatSummary?: string) => {
+    // Reset form
+    selectedProject.value = ''
+    selectedIssueType.value = ''
+    selectedPriority.value = ''
+    ticketDescription.value = ''
+    createdTicketKey.value = null
+    
+    // Set summary from chat if provided
+    ticketSummary.value = chatSummary || ''
+    
+    // Check Jira status and load data
+    await checkJiraStatus()
+    
+    // Show modal
+    showTicketModal.value = true
+  }
+
+  // Close ticket modal
+  const closeTicketModal = () => {
+    showTicketModal.value = false
+  }
+
+  // Create Jira ticket
+  const submitTicket = async (chatId?: string) => {
+    if (!selectedProject.value || !selectedIssueType.value || !ticketSummary.value) {
+      toast.error('请填写所有必填项')
+      return
+    }
+
+    creatingTicket.value = true
+    try {
+      const response = await createJiraTicket({
+        projectKey: selectedProject.value,
+        issueTypeId: selectedIssueType.value,
+        summary: ticketSummary.value,
+        description: ticketDescription.value,
+        priority: selectedPriority.value,
+        chatId
+      })
+      
+      createdTicketKey.value = response.key
+      toast.success(`工单 ${response.key} 已创建`)
+      return response.key
+    } catch (error) {
+      console.error('Error creating ticket:', error)
+      toast.error('创建工单失败')
+      return null
+    } finally {
+      creatingTicket.value = false
+    }
+  }
+
+  // Check if form is valid
+  const isFormValid = computed(() => {
+    return selectedProject.value && 
+           selectedIssueType.value && 
+           ticketSummary.value.trim().length > 0
+  })
+
+  return {
+    // State
+    jiraConnected,
+    jiraLoading,
+    showTicketModal,
+    jiraProjects,
+    jiraIssueTypes,
+    jiraPriorities,
+    selectedProject,
+    selectedIssueType,
+    selectedPriority,
+    ticketSummary,
+    ticketDescription,
+    loadingProjects,
+    loadingIssueTypes,
+    loadingPriorities,
+    creatingTicket,
+    createdTicketKey,
+    priorityAvailable,
+    checkingPriorityAvailability,
+    isFormValid,
+    
+    // Methods
+    checkJiraStatus,
+    fetchJiraProjects,
+    fetchJiraIssueTypes,
+    fetchJiraPriorities,
+    handleProjectChange,
+    handleIssueTypeChange,
+    checkPriorityField,
+    openTicketModal,
+    closeTicketModal,
+    submitTicket
+  }
+} 

frontend/src/composables/useMCPTools.ts

@@ -0,0 +1,382 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { ref, reactive } from 'vue'
+import { mcpService } from '@/services/mcp'
+import type { MCPTool, MCPToolCreate, MCPToolReferences, MCPToolTestResult, MCPTransportType } from '@/types/mcp'
+import { DEFAULT_MCP_TIMEOUT, clampMCPTimeout } from '@/utils/mcp'
+import { toast } from 'vue-sonner'
+
+export function useMCPTools(agentId: string) {
+  // State
+  const agentMCPTools = ref<MCPTool[]>([])
+  const availableMCPTools = ref<MCPTool[]>([])
+  const isLoading = ref(false)
+  const isLoadingAvailable = ref(false)
+  const error = ref<string | null>(null)
+  const showCreateModal = ref(false)
+  const showLinkModal = ref(false)
+  const showDeleteConfirm = ref(false)
+  const deleteTargetId = ref<number | null>(null)
+  const deleteReferences = ref<MCPToolReferences | null>(null)
+  // Which tool the form is editing, or null when it is creating one.
+  const editingToolId = ref<number | null>(null)
+
+  // Form state for creating MCP tools
+  const createForm = reactive<MCPToolCreate>({
+    name: '',
+    description: '',
+    usage_guidance: '',
+    transport_type: 'stdio' as MCPTransportType,
+    enabled: true,
+    command: '',
+    args: [],
+    env_vars: {},
+    url: '',
+    headers: {},
+    timeout: DEFAULT_MCP_TIMEOUT,
+    sse_read_timeout: 60,
+    terminate_on_close: true
+  })
+
+  // Transport type options
+  const transportTypes = [
+    { value: 'stdio', label: 'STDIO', description: '标准输入/输出通信' },
+    { value: 'sse', label: 'Server-Sent Events', description: 'HTTP 流式通信' },
+    { value: 'http', label: 'HTTP', description: '请求/响应通信' }
+  ]
+
+  // Common MCP tool presets
+  const mcpPresets = [
+    {
+      name: 'File System',
+      description: 'Access and manage files and directories',
+      transport_type: 'stdio' as MCPTransportType,
+      command: 'npx',
+      args: ['-y','@modelcontextprotocol/server-filesystem'],
+      env_vars: { ALLOWED_DIRECTORIES: '/path/to/allowed/directory' }
+    },
+    {
+      name: 'Weather',
+      description: 'Get weather information',
+      transport_type: 'stdio' as MCPTransportType,
+      command: 'uvx',
+      args: ["--from", "git+https://github.com/adhikasp/mcp-weather.git", "mcp-weather"],
+      env_vars: { ACCUWEATHER_API_KEY: 'your-api-key' }
+    }
+  ]
+
+  // Fetch agent's MCP tools
+  const fetchAgentMCPTools = async () => {
+    isLoading.value = true
+    error.value = null
+    
+    try {
+      const response = await mcpService.getAgentMCPTools(agentId)
+      agentMCPTools.value = response.mcp_tools
+    } catch (err: any) {
+      error.value = err.response?.data?.detail || '加载 MCP 工具失败'
+      console.error('Error fetching agent MCP tools:', err)
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  // Fetch available MCP tools for linking
+  const fetchAvailableMCPTools = async () => {
+    isLoadingAvailable.value = true
+    
+    try {
+      const tools = await mcpService.getOrganizationMCPTools(true)
+      availableMCPTools.value = tools
+    } catch (err: any) {
+      console.error('Error fetching available MCP tools:', err)
+      toast.error('加载可用 MCP 工具失败')
+    } finally {
+      isLoadingAvailable.value = false
+    }
+  }
+
+  // Load an existing tool into the shared form. Secret values arrive masked;
+  // leaving them alone keeps the stored credential.
+  const startEdit = (tool: MCPTool) => {
+    Object.assign(createForm, {
+      name: tool.name,
+      description: tool.description || '',
+      usage_guidance: tool.usage_guidance || '',
+      transport_type: tool.transport_type,
+      enabled: tool.enabled,
+      command: tool.command || '',
+      args: [...(tool.args || [])],
+      env_vars: { ...(tool.env_vars || {}) },
+      url: tool.url || '',
+      headers: { ...(tool.headers || {}) },
+      timeout: tool.timeout ?? DEFAULT_MCP_TIMEOUT,
+      sse_read_timeout: tool.sse_read_timeout ?? 60,
+      terminate_on_close: tool.terminate_on_close ?? true
+    })
+    editingToolId.value = tool.id
+    showCreateModal.value = true
+  }
+
+  // Create a new MCP tool, or save the one being edited
+  const saveMCPTool = async () => {
+    const isEditing = editingToolId.value !== null
+    try {
+      const payload = { ...createForm, timeout: clampMCPTimeout(createForm.timeout) }
+
+      if (isEditing) {
+        await mcpService.updateMCPTool(editingToolId.value as number, payload)
+      } else {
+        const newTool = await mcpService.createMCPTool(payload)
+        // Add to agent immediately
+        await mcpService.addMCPToolToAgent(newTool.id, agentId)
+      }
+
+      // Refresh agent tools
+      await fetchAgentMCPTools()
+
+      // Reset form and close modal
+      resetCreateForm()
+      showCreateModal.value = false
+      editingToolId.value = null
+
+      toast.success(isEditing ? 'MCP 工具已更新' : 'MCP 工具已创建并关联')
+    } catch (err: any) {
+      const errorMessage = err.response?.data?.detail
+        || (isEditing ? '更新 MCP 工具失败' : '创建 MCP 工具失败')
+      toast.error(errorMessage)
+      throw err
+    }
+  }
+
+  // Link existing MCP tool to agent
+  const linkMCPTool = async (toolId: number) => {
+    try {
+      await mcpService.addMCPToolToAgent(toolId, agentId)
+      await fetchAgentMCPTools()
+      toast.success('MCP 工具已关联')
+    } catch (err: any) {
+      const errorMessage = err.response?.data?.detail || '关联 MCP 工具失败'
+      toast.error(errorMessage)
+    }
+  }
+
+  // Unlink MCP tool from agent
+  const unlinkMCPTool = async (toolId: number) => {
+    try {
+      await mcpService.removeMCPToolFromAgent(toolId, agentId)
+      await fetchAgentMCPTools()
+      toast.success('MCP 工具已取消关联')
+    } catch (err: any) {
+      const errorMessage = err.response?.data?.detail || '取消关联 MCP 工具失败'
+      toast.error(errorMessage)
+    }
+  }
+
+  // Delete MCP tool
+  const deleteMCPTool = async () => {
+    if (!deleteTargetId.value) return
+    
+    try {
+      await mcpService.deleteMCPTool(deleteTargetId.value)
+      await fetchAgentMCPTools()
+      cancelDelete()
+      toast.success('MCP 工具已删除')
+    } catch (err: any) {
+      const errorMessage = err.response?.data?.detail || '删除 MCP 工具失败'
+      toast.error(errorMessage)
+    }
+  }
+
+  // Connection test results, per tool id. A tool that saves fine can still be
+  // dead at runtime (missing npx, bad key, unreachable server) — the Test
+  // button surfaces that instead of a silent 0-tool run.
+  const testResults = ref<Record<number, MCPToolTestResult>>({})
+  const testingToolId = ref<number | null>(null)
+
+  const testMCPTool = async (toolId: number) => {
+    testingToolId.value = toolId
+    try {
+      testResults.value = { ...testResults.value, [toolId]: await mcpService.testMCPTool(toolId) }
+    } catch (err: any) {
+      const errorMessage = err.response?.data?.detail || '测试 MCP 工具失败'
+      testResults.value = { ...testResults.value, [toolId]: { success: false, functions: [], error: errorMessage } }
+    } finally {
+      testingToolId.value = null
+    }
+  }
+
+  // Apply preset to form
+  const applyPreset = (preset: typeof mcpPresets[0]) => {
+    Object.assign(createForm, {
+      ...preset,
+      // Presets describe themselves for humans; that copy must never become
+      // prompt text the AI treats as a description of the real source.
+      usage_guidance: '',
+      enabled: true
+    })
+  }
+
+  // Reset create form
+  const resetCreateForm = () => {
+    editingToolId.value = null
+    Object.assign(createForm, {
+      name: '',
+      description: '',
+      usage_guidance: '',
+      transport_type: 'stdio' as MCPTransportType,
+      enabled: true,
+      command: '',
+      args: [],
+      env_vars: {},
+      url: '',
+      headers: {},
+      timeout: DEFAULT_MCP_TIMEOUT,
+      sse_read_timeout: 60,
+      terminate_on_close: true
+    })
+  }
+
+  // Confirm delete. This destroys the connector for the whole organization,
+  // so the dialog first asks what else points at it.
+  const confirmDelete = async (toolId: number) => {
+    deleteTargetId.value = toolId
+    deleteReferences.value = null
+    showDeleteConfirm.value = true
+    try {
+      deleteReferences.value = await mcpService.getMCPToolReferences(toolId)
+    } catch {
+      // Non-fatal — confirm without the reference list rather than blocking.
+    }
+  }
+
+  // Cancel delete
+  const cancelDelete = () => {
+    deleteTargetId.value = null
+    deleteReferences.value = null
+    showDeleteConfirm.value = false
+  }
+
+  // Add argument to args array
+  const addArg = (arg: string) => {
+    if (arg.trim()) {
+      createForm.args = [...(createForm.args || []), arg.trim()]
+    }
+  }
+
+  // Remove argument from args array
+  const removeArg = (index: number) => {
+    createForm.args = createForm.args?.filter((_, i) => i !== index) || []
+  }
+
+  // Add environment variable
+  const addEnvVar = (key: string, value: string) => {
+    if (key.trim() && value.trim()) {
+      createForm.env_vars = {
+        ...createForm.env_vars,
+        [key.trim()]: value.trim()
+      }
+    }
+  }
+
+  // Remove environment variable
+  const removeEnvVar = (key: string) => {
+    const newEnvVars = { ...createForm.env_vars }
+    delete newEnvVars[key]
+    createForm.env_vars = newEnvVars
+  }
+
+  // Add header
+  const addHeader = (key: string, value: string) => {
+    if (key.trim() && value.trim()) {
+      createForm.headers = {
+        ...createForm.headers,
+        [key.trim()]: value.trim()
+      }
+    }
+  }
+
+  // Remove header
+  const removeHeader = (key: string) => {
+    const newHeaders = { ...createForm.headers }
+    delete newHeaders[key]
+    createForm.headers = newHeaders
+  }
+
+  // Check if tool is linked to agent
+  const isToolLinked = (toolId: number): boolean => {
+    return agentMCPTools.value.some(tool => tool.id === toolId)
+  }
+
+  // Get transport type display info
+  const getTransportTypeInfo = (type: MCPTransportType) => {
+    return transportTypes.find(t => t.value === type) || transportTypes[0]
+  }
+
+  // Format date
+  const formatDate = (dateString: string): string => {
+    return new Date(dateString).toLocaleDateString('en-US', {
+      year: 'numeric',
+      month: 'short',
+      day: 'numeric',
+      hour: '2-digit',
+      minute: '2-digit'
+    })
+  }
+
+  return {
+    // State
+    agentMCPTools,
+    availableMCPTools,
+    isLoading,
+    isLoadingAvailable,
+    error,
+    showCreateModal,
+    showLinkModal,
+    showDeleteConfirm,
+    deleteReferences,
+    editingToolId,
+    createForm,
+    transportTypes,
+    mcpPresets,
+
+    // Methods
+    fetchAgentMCPTools,
+    fetchAvailableMCPTools,
+    saveMCPTool,
+    startEdit,
+    linkMCPTool,
+    unlinkMCPTool,
+    deleteMCPTool,
+    testMCPTool,
+    testResults,
+    testingToolId,
+    applyPreset,
+    resetCreateForm,
+    confirmDelete,
+    cancelDelete,
+    addArg,
+    removeArg,
+    addEnvVar,
+    removeEnvVar,
+    addHeader,
+    removeHeader,
+    isToolLinked,
+    getTransportTypeInfo,
+    formatDate
+  }
+} 

frontend/src/composables/useMetaSignup.ts

@@ -0,0 +1,256 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+/**
+ * One-click connect for the Meta channels.
+ *
+ * Three different logins hide behind one button: WhatsApp uses Meta's Embedded
+ * Signup SDK, Messenger uses Facebook Login for Business and then picks a Page,
+ * and Instagram uses Instagram Login, which involves no Facebook Page at all.
+ * Kept out of the connect modal so that component stays presentation plus the
+ * manual credentials form.
+ */
+
+import { onBeforeUnmount, onMounted, ref } from 'vue'
+import { toast } from 'vue-sonner'
+import channelsService, {
+  type ChannelAccount,
+  type MessengerSignupPage,
+} from '@/services/channels'
+import {
+  loadMetaSdk,
+  parseSignupMessage,
+  runBusinessLogin,
+  runInstagramLogin,
+  signupLoginOptions,
+  META_OAUTH_CALLBACK_PATH,
+  type SignupChannel,
+  type SignupSession,
+} from '@/utils/metaSdk'
+
+/** Copy for the one-click pane, per channel. */
+const SIGNUP_COPY: Record<SignupChannel, { intro: string; cta: string }> = {
+  whatsapp: {
+    intro: '使用 Facebook 登录并连接你的 WhatsApp Business 号码。',
+    cta: '使用 Facebook 继续',
+  },
+  messenger: {
+    intro: '使用 Facebook 登录并连接你的主页。',
+    cta: '使用 Facebook 继续',
+  },
+  instagram: {
+    intro: '使用 Instagram 登录并连接你的专业账号。',
+    cta: '使用 Instagram 继续',
+  },
+}
+
+export interface MetaSignupOptions {
+  channel: SignupChannel
+  /** Manage mode: an already-connected account has nothing to sign up for. */
+  existingAccount?: ChannelAccount | null
+  /** Called with the account once a login completes. */
+  onConnected: (account: ChannelAccount) => void
+}
+
+export function useMetaSignup({ channel, existingAccount, onConnected }: MetaSignupOptions) {
+  // Offered only when the server says this deployment has a Meta app to onboard
+  // under. Everyone else keeps the manual credentials form.
+  const signupEnabled = ref(false)
+  const signingUp = ref(false)
+  const showManualForm = ref(false)
+
+  const configId = ref('')
+  const appId = ref('')
+  const graphVersion = ref('')
+
+  /** WhatsApp only: its two halves arrive separately and are joined once both land. */
+  const signupSession = ref<SignupSession | null>(null)
+
+  // Facebook Login for Business can grant several Pages; the customer picks one.
+  const signupPages = ref<MessengerSignupPage[]>([])
+  const signupToken = ref('')
+  const connectingPage = ref(false)
+
+  const copy = SIGNUP_COPY[channel]
+
+  const handleSignupMessage = (event: MessageEvent) => {
+    const session = parseSignupMessage(event)
+    if (session) signupSession.value = session
+  }
+
+  onMounted(async () => {
+    if (existingAccount) return
+    try {
+      const config = await channelsService.getEmbeddedSignupConfig(channel)
+      if (!config.enabled || !config.app_id) return
+      // The Facebook logins are driven by a Login-for-Business configuration;
+      // Instagram Login has none, so requiring one here would hide its button.
+      if (channel !== 'instagram' && !config.config_id) return
+      // Empty for Instagram Login, which authorizes with the app id alone.
+      configId.value = config.config_id ?? ''
+      appId.value = config.app_id
+      graphVersion.value = config.graph_version
+      signupEnabled.value = true
+      // WhatsApp uses the JS SDK (Embedded Signup, which also reports its
+      // result out of band via postMessage). The other two drive their own
+      // OAuth popup, so they need neither the SDK nor the message listener.
+      if (channel === 'whatsapp') {
+        await loadMetaSdk(config.app_id, config.graph_version)
+        window.addEventListener('message', handleSignupMessage)
+      }
+    } catch (error) {
+      // Falling back to the manual form is a working path, not an error worth
+      // interrupting the user for.
+      console.error('One-click signup unavailable:', error)
+    }
+  })
+
+  onBeforeUnmount(() => window.removeEventListener('message', handleSignupMessage))
+
+  const finishWhatsAppSignup = async (code: string) => {
+    const session = signupSession.value
+    if (!session) {
+      // Signed in, but Meta never reported which number was set up, so there
+      // is nothing to connect. Say so rather than appearing to do nothing.
+      toast.error('WhatsApp 注册未完成', {
+        description: '未设置号码。请重试，或手动输入凭据。',
+      })
+      return
+    }
+    const account = await channelsService.connectWhatsAppEmbeddedSignup({
+      code,
+      waba_id: session.waba_id,
+      phone_number_id: session.phone_number_id,
+    })
+    onConnected(account)
+    toast.success(`已连接 ${account.display_name || 'WhatsApp'}`)
+  }
+
+  const connectPickedPage = async (pageId: string) => {
+    const account = await channelsService.connectMessengerSignup({
+      signup_token: signupToken.value,
+      page_id: pageId,
+    })
+    onConnected(account)
+    toast.success(`已连接 ${account.display_name || 'Messenger'}`)
+  }
+
+  const finishMessengerSignup = async (code: string, redirectUri: string) => {
+    const { pages, signup_token } = await channelsService.listMessengerSignupPages(code, redirectUri)
+    signupToken.value = signup_token
+    // One Page needs no picker — connect it and go straight to agent assignment.
+    if (pages.length === 1) {
+      await connectPickedPage(pages[0].id)
+    } else {
+      signupPages.value = pages
+    }
+  }
+
+  /** The picker's choice — its own loading state, since the login popup is long gone. */
+  const onPageSelected = async (pageId: string) => {
+    try {
+      connectingPage.value = true
+      await connectPickedPage(pageId)
+    } catch (error: any) {
+      toast.error(error?.response?.data?.detail || '无法连接该账号')
+    } finally {
+      connectingPage.value = false
+    }
+  }
+
+  // WhatsApp: the JS SDK's login callback.
+  const completeWhatsAppSignup = async (response: { authResponse?: { code?: string } }) => {
+    const code = response.authResponse?.code
+    if (!code) {
+      // The popup was dismissed — not an error worth a toast.
+      signingUp.value = false
+      return
+    }
+    try {
+      await finishWhatsAppSignup(code)
+    } catch (error: any) {
+      toast.error(error?.response?.data?.detail || '无法完成连接')
+    } finally {
+      signingUp.value = false
+    }
+  }
+
+  /** Shared shape of the two popup logins: run it, connect, surface failures. */
+  const runPopupConnect = async (connect: (redirectUri: string) => Promise<void>) => {
+    signingUp.value = true
+    const redirectUri = window.location.origin + META_OAUTH_CALLBACK_PATH
+    try {
+      await connect(redirectUri)
+    } catch (error: any) {
+      // The user closing the popup is not an error worth a toast.
+      if (error?.message !== 'cancelled') {
+        toast.error(error?.response?.data?.detail || error?.message || '无法完成连接')
+      }
+    } finally {
+      signingUp.value = false
+    }
+  }
+
+  // Messenger: Facebook Login for Business, then pick a Page.
+  const startMessengerLogin = () => runPopupConnect(async (redirectUri) => {
+    const code = await runBusinessLogin({
+      appId: appId.value,
+      configId: configId.value,
+      graphVersion: graphVersion.value,
+      redirectUri,
+    })
+    await finishMessengerSignup(code, redirectUri)
+  })
+
+  // Instagram: Instagram Login — one account, so it connects in a single step.
+  const startInstagramLogin = () => runPopupConnect(async (redirectUri) => {
+    const code = await runInstagramLogin({ appId: appId.value, redirectUri })
+    const account = await channelsService.connectInstagramLogin(code, redirectUri)
+    onConnected(account)
+    toast.success(`已连接 ${account.display_name || 'Instagram'}`)
+  })
+
+  const startSignup = () => {
+    if (signingUp.value) return
+
+    // Both popups must open synchronously in the click handler or the browser
+    // blocks them.
+    if (channel === 'messenger') { void startMessengerLogin(); return }
+    if (channel === 'instagram') { void startInstagramLogin(); return }
+
+    if (!window.FB) return
+    signupSession.value = null
+    signingUp.value = true
+    // The SDK type-checks its callback and rejects an AsyncFunction outright
+    // ("Expression is of type asyncfunction, not function"), so hand the async
+    // work off from a plain function rather than passing `async` here.
+    window.FB.login(
+      (response) => { void completeWhatsAppSignup(response) },
+      signupLoginOptions(configId.value, channel),
+    )
+  }
+
+  return {
+    signupEnabled,
+    signingUp,
+    showManualForm,
+    signupPages,
+    connectingPage,
+    copy,
+    startSignup,
+    onPageSelected,
+  }
+}

frontend/src/composables/useNotificationSettings.ts

@@ -0,0 +1,59 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { onMounted, ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { notificationService, type NotificationSettings } from '@/services/notification'
+
+export function useNotificationSettings() {
+  const settings = ref<NotificationSettings | null>(null)
+  const isLoading = ref(true)
+  const isSaving = ref(false)
+  const error = ref<string | null>(null)
+
+  async function load() {
+    isLoading.value = true
+    try {
+      settings.value = await notificationService.getSettings()
+      error.value = null
+    } catch (e: any) {
+      error.value = e?.message || '加载通知设置失败'
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  // Optimistic: the toggle flips immediately and reverts if the save fails,
+  // so a slow round-trip never makes the switch feel unresponsive.
+  async function save(patch: Partial<NotificationSettings>) {
+    if (!settings.value || isSaving.value) return
+    isSaving.value = true
+    const previous = { ...settings.value }
+    Object.assign(settings.value, patch)
+    try {
+      settings.value = await notificationService.updateSettings(patch)
+    } catch (e: any) {
+      settings.value = previous
+      toast.error(e?.message || '保存通知设置失败')
+    } finally {
+      isSaving.value = false
+    }
+  }
+
+  onMounted(load)
+
+  return { settings, isLoading, isSaving, error, load, save }
+}

frontend/src/composables/useNotifications.ts

@@ -0,0 +1,188 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { onMounted, ref } from 'vue'
+import { useRouter } from 'vue-router'
+import { onMessage, type MessagePayload } from 'firebase/messaging'
+import { toast } from 'vue-sonner'
+import {
+  requestNotificationPermission,
+  refreshFCMToken,
+  getMessagingIfSupported
+} from '@/services/firebase'
+import { SW_MESSAGE, CONVERSATIONS_PATH, conversationSessionUrl } from '@/pwa/pushContract'
+import mitt from '@/utils/emitter'
+
+// Match backend NotificationType enum
+enum NotificationType {
+  KNOWLEDGE_PROCESSED = 'knowledge_processed',
+  KNOWLEDGE_FAILED = 'knowledge_failed',
+  SYSTEM = 'system',
+  CHAT = 'chat'
+}
+
+// Module-level guards: every view mounts its own DashboardLayout (and thus
+// this composable), so per-mount attachment would stack a new SW message
+// listener + FCM onMessage subscription on every route change — one push
+// would then toast once per navigation.
+let listenersAttached = false
+let tokenRefreshed = false
+
+export function useNotifications() {
+  const hasPermission = ref(
+    typeof Notification !== 'undefined' && Notification.permission === 'granted'
+  )
+  const router = useRouter()
+
+  // A payload that references a conversation gets an "Open" action on its toast
+  const sessionAction = (payload: MessagePayload) => {
+    const sessionId = payload.data?.session_id
+    if (!sessionId) return undefined
+    return {
+      label: '打开',
+      onClick: () => router.push(conversationSessionUrl(sessionId))
+    }
+  }
+
+  const handleNewNotification = (payload: MessagePayload) => {
+    const notifType = payload.data?.type?.toLowerCase() || 'default'
+    // Backend sends data-only messages (title/body inside data) so the SW SDK
+    // doesn't auto-display duplicates; keep notification?. as a fallback.
+    const title = payload.data?.title || payload.notification?.title
+    const body = payload.data?.body || payload.notification?.body
+
+    // Handle different notification types
+    switch (notifType) {
+      case NotificationType.KNOWLEDGE_PROCESSED:
+        toast.success(title || '知识库处理完成', {
+          description: body,
+          duration: 5000,
+          position: 'top-right'
+        })
+        // Emit event to refresh knowledge grid
+        mitt.emit('knowledge-updated')
+        break
+
+      case NotificationType.KNOWLEDGE_FAILED:
+        toast.error(title || '知识库处理失败', {
+          description: body,
+          duration: 8000,
+          position: 'top-right'
+        })
+        break
+
+      case NotificationType.SYSTEM:
+        toast(title || '系统通知', {
+          description: body,
+          duration: 5000,
+          position: 'top-right',
+          action: sessionAction(payload)
+        })
+        break
+
+      case NotificationType.CHAT:
+        toast(title || '新会话消息', {
+          description: body,
+          duration: 5000,
+          position: 'top-right',
+          action: sessionAction(payload)
+        })
+        break
+
+      default:
+        toast(title || '新通知', {
+          description: body,
+          duration: 5000,
+          position: 'top-right'
+        })
+    }
+  }
+
+  const listenForBgNotification = () => {
+    if ('serviceWorker' in navigator) {
+      navigator.serviceWorker.addEventListener('message', (event) => {
+        if (event.data?.eventType === SW_MESSAGE.BACKGROUND_NOTIFICATION) {
+          handleNewNotification(event.data)
+        }
+        // SW notificationclick fallback for tabs it can't navigate() itself.
+        // Pin the target to the inbox — never route to an arbitrary string
+        // from a message event.
+        if (
+          event.data?.eventType === SW_MESSAGE.OPEN_CONVERSATION &&
+          typeof event.data.url === 'string' &&
+          event.data.url.startsWith(CONVERSATIONS_PATH)
+        ) {
+          router.push(event.data.url)
+        }
+      })
+    }
+  }
+
+  const setFcmMessagingListener = async () => {
+    const messaging = await getMessagingIfSupported()
+    if (!messaging) return
+    onMessage(messaging, (payload) => {
+      handleNewNotification(payload)
+    })
+  }
+
+  // Attach listeners — safe on mount, guarded to run once per app load. Does
+  // NOT ask for permission: on iOS a permission request outside a user gesture
+  // silently fails, so the request lives behind an explicit button
+  // (EnablePushPrompt → enableNotifications).
+  const startListening = async () => {
+    try {
+      if (!hasPermission.value || listenersAttached) return
+      listenersAttached = true
+      listenForBgNotification()
+      await setFcmMessagingListener()
+
+      // Already-granted users never see the enable prompt again, so this is
+      // the only path that re-binds their FCM token to the current service
+      // worker (the old firebase-messaging-sw.js one dies on upgrade).
+      if (!tokenRefreshed) {
+        tokenRefreshed = true
+        refreshFCMToken()
+      }
+    } catch (err) {
+      console.error('Error initializing notification listeners:', err)
+    }
+  }
+
+  // Gesture-driven: prompt for permission, register the FCM token, then listen
+  const enableNotifications = async (): Promise<boolean> => {
+    const granted = await requestNotificationPermission()
+    hasPermission.value = granted
+    if (granted) {
+      // Token was just minted — don't mint again from startListening
+      tokenRefreshed = true
+      await startListening()
+    } else if (typeof Notification !== 'undefined' && Notification.permission === 'granted') {
+      // Permission granted but token registration failed — surface it
+      toast.error('无法开启通知。请刷新后重试。')
+    }
+    return granted
+  }
+
+  onMounted(() => {
+    startListening()
+  })
+
+  return {
+    hasPermission,
+    enableNotifications,
+  }
+}

frontend/src/composables/useTicketDetail.ts

@@ -0,0 +1,265 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { computed, onBeforeUnmount, onMounted, ref, watch, type Ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { ticketService } from '@/services/tickets'
+import { useTicketSocket } from '@/composables/useTicketSocket'
+import type {
+  InvestigationDetail,
+  Ticket,
+  TicketActivity,
+  TicketDetail,
+  TicketPriority,
+  TicketStatus,
+  TicketUpdatePayload,
+} from '@/types/ticket'
+
+// Poll fallback cadence: brisk while an AI run is active, relaxed otherwise.
+const ACTIVE_POLL_MS = 3000
+const IDLE_POLL_MS = 15000
+
+export function useTicketDetail(ticketId: Ref<string>) {
+  const detail = ref<TicketDetail | null>(null)
+  const investigation = ref<InvestigationDetail | null>(null)
+  const isLoading = ref(true)
+  const error = ref<string | null>(null)
+  const isSavingComment = ref(false)
+  // Covers both customer-summary actions: they write the same field, and
+  // sending twice delivers the message to the customer twice.
+  const isRcaBusy = ref(false)
+
+  const ticket = computed<Ticket | null>(() => detail.value?.ticket ?? null)
+  const activities = computed<TicketActivity[]>(() => detail.value?.activities ?? [])
+  const hasActiveRun = computed(() =>
+    (detail.value?.runs ?? []).some((r) => r.status === 'pending' || r.status === 'running'),
+  )
+
+  async function refresh(silent = false) {
+    if (!ticketId.value) return
+    if (!silent) isLoading.value = true
+    try {
+      // The glass box loads alongside the ticket; its failure (e.g. plan
+      // gate) must never take the whole page down.
+      const [detailData, investigationData] = await Promise.all([
+        ticketService.getTicket(ticketId.value),
+        ticketService.getInvestigation(ticketId.value).catch(() => null),
+      ])
+      detail.value = detailData
+      investigation.value = investigationData
+      error.value = null
+    } catch (e: any) {
+      if (!silent) error.value = e?.message || '加载工单失败'
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  async function patch(patchPayload: TicketUpdatePayload, failureMessage: string) {
+    if (!detail.value) return
+    const previous = { ...detail.value.ticket }
+    Object.assign(detail.value.ticket, patchPayload)
+    try {
+      await ticketService.updateTicket(previous.id, patchPayload)
+      await refresh(true)
+    } catch (e: any) {
+      detail.value.ticket = previous
+      toast.error(e?.message || failureMessage)
+    }
+  }
+
+  const setStatus = (status: TicketStatus) => patch({ status }, '修改状态失败')
+  const setPriority = (priority: TicketPriority) => patch({ priority }, '修改优先级失败')
+  const setSeverity = (severity: number) => patch({ severity }, '修改严重程度失败')
+  const setTitle = (title: string) => patch({ title }, '重命名工单失败')
+  const setDescription = (description: string) =>
+    patch({ description }, '更新描述失败')
+  const setAssignee = (assignee_user_id: string | null) =>
+    patch({ assignee_user_id }, '分配工单失败')
+
+  async function setCustomer(email: string, name?: string) {
+    if (!detail.value || !email.trim()) return
+    try {
+      await ticketService.updateTicket(detail.value.ticket.id, {
+        customer_email: email.trim(),
+        customer_name: name?.trim() || undefined,
+      })
+      await refresh(true)
+      toast.success('客户已关联')
+    } catch (e: any) {
+      toast.error(e?.message || '关联客户失败')
+    }
+  }
+
+  async function addComment(body: string, isInternal = true) {
+    if (!detail.value || !body.trim()) return
+    isSavingComment.value = true
+    try {
+      await ticketService.addComment(detail.value.ticket.id, body.trim(), isInternal)
+      await refresh(true)
+    } catch (e: any) {
+      toast.error(e?.message || '发表评论失败')
+    } finally {
+      isSavingComment.value = false
+    }
+  }
+
+  async function resolve(payload: { outcome?: string; resolution_summary?: string; customer_message?: string }) {
+    if (!detail.value) return
+    try {
+      await ticketService.resolveTicket(detail.value.ticket.id, payload)
+      await refresh(true)
+      toast.success('工单已解决，已通知客户')
+    } catch (e: any) {
+      toast.error(e?.message || '解决工单失败')
+    }
+  }
+
+  async function reopen(reason?: string) {
+    if (!detail.value) return
+    try {
+      await ticketService.reopenTicket(detail.value.ticket.id, reason)
+      await refresh(true)
+    } catch (e: any) {
+      toast.error(e?.message || '重新打开工单失败')
+    }
+  }
+
+  async function investigate(contextNote?: string) {
+    if (!detail.value) return
+    try {
+      await ticketService.investigate(detail.value.ticket.id, {
+        run_type: 'investigation',
+        context_note: contextNote,
+      })
+      await refresh(true)
+      toast.success('AI 调查已加入队列')
+    } catch (e: any) {
+      toast.error(e?.message || '启动 AI 运行失败')
+    }
+  }
+
+  async function saveRcaDraft(customerSummary: string) {
+    if (!detail.value || isRcaBusy.value) return
+    isRcaBusy.value = true
+    try {
+      await ticketService.updateRca(detail.value.ticket.id, {
+        customer_summary: customerSummary,
+        mark_reviewed: true,
+      })
+      await refresh(true)
+      toast.success('草稿已保存')
+    } catch (e: any) {
+      toast.error(e?.message || '保存草稿失败')
+    } finally {
+      isRcaBusy.value = false
+    }
+  }
+
+  async function sendRcaToCustomer(customerSummary?: string) {
+    // Re-entry guard, not just a disabled button: this delivers a message to
+    // a real customer, so a double-click must not send it twice.
+    if (!detail.value || isRcaBusy.value) return
+    isRcaBusy.value = true
+    try {
+      // Persist any unsaved edit first so what's sent is what's shown.
+      if (customerSummary !== undefined) {
+        await ticketService.updateRca(detail.value.ticket.id, {
+          customer_summary: customerSummary,
+          mark_reviewed: true,
+        })
+      }
+      await ticketService.sendRcaToCustomer(detail.value.ticket.id)
+      await refresh(true)
+      toast.success('摘要已发送给客户')
+    } catch (e: any) {
+      toast.error(e?.message || '发送摘要失败')
+    } finally {
+      isRcaBusy.value = false
+    }
+  }
+
+  async function approveProposal() {
+    if (!detail.value) return
+    try {
+      await ticketService.approveProposal(detail.value.ticket.id)
+      await refresh(true)
+      toast.success('方案已批准，工单已解决并通知客户')
+    } catch (e: any) {
+      toast.error(e?.message || '批准方案失败')
+    }
+  }
+
+  async function rejectProposal(reason?: string, reinvestigate = false) {
+    if (!detail.value) return
+    try {
+      await ticketService.rejectProposal(detail.value.ticket.id, reason, reinvestigate)
+      await refresh(true)
+      toast.success(reinvestigate ? '已拒绝，已排入新的深入调查' : '方案已拒绝')
+    } catch (e: any) {
+      toast.error(e?.message || '拒绝方案失败')
+    }
+  }
+
+  useTicketSocket((event) => {
+    if (event.ticket_id === ticketId.value) refresh(true)
+  })
+
+  let pollTimer: ReturnType<typeof setTimeout> | null = null
+  function scheduleNextPoll() {
+    pollTimer = setTimeout(async () => {
+      await refresh(true)
+      scheduleNextPoll()
+    }, hasActiveRun.value ? ACTIVE_POLL_MS : IDLE_POLL_MS)
+  }
+
+  onMounted(async () => {
+    await refresh()
+    scheduleNextPoll()
+  })
+  onBeforeUnmount(() => {
+    if (pollTimer) clearTimeout(pollTimer)
+  })
+  watch(ticketId, () => refresh())
+
+  return {
+    detail,
+    investigation,
+    ticket,
+    activities,
+    hasActiveRun,
+    isLoading,
+    isSavingComment,
+    isRcaBusy,
+    error,
+    refresh,
+    setStatus,
+    setPriority,
+    setSeverity,
+    setTitle,
+    setDescription,
+    setAssignee,
+    setCustomer,
+    addComment,
+    resolve,
+    reopen,
+    investigate,
+    saveRcaDraft,
+    sendRcaToCustomer,
+    approveProposal,
+    rejectProposal,
+  }
+}

frontend/src/composables/useTicketSocket.ts

@@ -0,0 +1,59 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+
+Live ticket updates: joins the per-org ticket room on the /agent namespace
+and forwards `ticket_update` frames. Callers keep a poll fallback — a missed
+frame is never fatal.
+*/
+
+import { onBeforeUnmount, onMounted } from 'vue'
+import { socketService } from '@/services/socket'
+import { userService } from '@/services/user'
+import type { TicketUpdateEvent } from '@/types/ticket'
+
+export function useTicketSocket(onUpdate: (event: TicketUpdateEvent) => void) {
+  const orgId = userService.getCurrentUser()?.organization_id
+  const room = orgId ? `org_tickets_${orgId}` : null
+
+  const handleUpdate = (data: unknown) => {
+    const event = data as TicketUpdateEvent
+    if (event && event.ticket_id) onUpdate(event)
+  }
+
+  const joinRoom = () => {
+    if (room) socketService.emit('join_room', { session_id: room })
+  }
+
+  const handleReconnect = () => {
+    socketService.off('ticket_update', handleUpdate)
+    socketService.on('ticket_update', handleUpdate)
+    joinRoom()
+  }
+
+  onMounted(() => {
+    if (!room) return
+    socketService.connect()
+    socketService.on('ticket_update', handleUpdate)
+    socketService.onReconnect(handleReconnect)
+    joinRoom()
+  })
+
+  onBeforeUnmount(() => {
+    if (!room) return
+    socketService.emit('leave_room', { session_id: room })
+    socketService.off('ticket_update', handleUpdate)
+    socketService.offReconnect(handleReconnect)
+  })
+}

frontend/src/composables/useTicketingSettings.ts

@@ -0,0 +1,62 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { onMounted, ref } from 'vue'
+import { toast } from 'vue-sonner'
+import { ticketService } from '@/services/tickets'
+import type { TicketSettings } from '@/types/ticket'
+
+export function useTicketingSettings() {
+  const settings = ref<TicketSettings | null>(null)
+  const isLoading = ref(true)
+  const isSaving = ref(false)
+  const error = ref<string | null>(null)
+  const planGated = ref(false)
+
+  async function load() {
+    isLoading.value = true
+    try {
+      settings.value = await ticketService.getSettings()
+      error.value = null
+      planGated.value = false
+    } catch (e: any) {
+      planGated.value = /plan/i.test(e?.message || '')
+      error.value = e?.message || '加载工单设置失败'
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  async function save(patch: Partial<TicketSettings>) {
+    if (!settings.value || isSaving.value) return
+    isSaving.value = true
+    const previous = { ...settings.value }
+    Object.assign(settings.value, patch)
+    try {
+      settings.value = await ticketService.updateSettings(patch)
+      toast.success('工单设置已保存')
+    } catch (e: any) {
+      settings.value = previous
+      toast.error(e?.message || '保存工单设置失败')
+    } finally {
+      isSaving.value = false
+    }
+  }
+
+  onMounted(load)
+
+  return { settings, isLoading, isSaving, error, planGated, load, save }
+}

frontend/src/composables/useTicketsWorkspace.ts

@@ -0,0 +1,179 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { computed, onBeforeUnmount, onMounted, reactive, ref, watch } from 'vue'
+import { useRoute, useRouter } from 'vue-router'
+import { ticketService } from '@/services/tickets'
+import { useTicketSocket } from '@/composables/useTicketSocket'
+import type { Pagination, TicketListFilters, TicketListItem, TicketStats } from '@/types/ticket'
+
+// Server-side filter mapping for the status pills. "breaching" is a virtual
+// filter (SLA), approximated client-side over the loaded page.
+const OPEN_STATUSES = 'open,triaging,investigating,awaiting_approval,in_progress,reopened,resolved_pending_confirmation'
+const SEARCH_DEBOUNCE_MS = 350
+// Poll fallback so a missed socket frame never strands the list.
+const LIST_REFRESH_MS = 30000
+
+const DEFAULT_FILTERS: TicketListFilters = {
+  status: 'all',
+  priority: 'all',
+  assignee: 'all',
+  ai: 'all',
+  search: '',
+  sort: 'updated',
+}
+
+export function useTicketsWorkspace() {
+  const route = useRoute()
+  const router = useRouter()
+
+  const tickets = ref<TicketListItem[]>([])
+  const stats = ref<TicketStats | null>(null)
+  const pagination = ref<Pagination | null>(null)
+  const page = ref(1)
+  const isLoading = ref(true)
+  const error = ref<string | null>(null)
+  const planGated = ref(false)
+
+  const filters = reactive<TicketListFilters>({
+    ...DEFAULT_FILTERS,
+    ...pickFiltersFromQuery(route.query),
+  })
+
+  const phase = computed(() => {
+    if (isLoading.value && tickets.value.length === 0) return 'loading'
+    if (tickets.value.length === 0) return 'empty'
+    return 'populated'
+  })
+
+  const hasActiveFilters = computed(() =>
+    Object.keys(DEFAULT_FILTERS).some(
+      (key) => filters[key as keyof TicketListFilters] !== DEFAULT_FILTERS[key as keyof TicketListFilters],
+    ),
+  )
+
+  function pickFiltersFromQuery(query: Record<string, any>): Partial<TicketListFilters> {
+    const picked: Partial<TicketListFilters> = {}
+    for (const key of Object.keys(DEFAULT_FILTERS) as (keyof TicketListFilters)[]) {
+      if (typeof query[key] === 'string' && query[key]) picked[key] = query[key]
+    }
+    return picked
+  }
+
+  function filtersToQuery(): Record<string, string> {
+    const query: Record<string, string> = {}
+    for (const key of Object.keys(DEFAULT_FILTERS) as (keyof TicketListFilters)[]) {
+      if (filters[key] !== DEFAULT_FILTERS[key]) query[key] = filters[key]
+    }
+    return query
+  }
+
+  function buildParams() {
+    const params: Record<string, any> = { page: page.value, sort: filters.sort }
+    if (filters.status === 'open') params.status = OPEN_STATUSES
+    else if (filters.status === 'awaiting') params.status = 'awaiting_approval'
+    else if (filters.status === 'resolved') params.status = 'resolved,closed'
+    else if (filters.status === 'breaching') params.status = OPEN_STATUSES
+    if (filters.priority !== 'all') params.priority = filters.priority
+    if (filters.assignee === 'unassigned') params.unassigned = true
+    else if (filters.assignee !== 'all') params.assignee_id = filters.assignee
+    if (filters.ai !== 'all') params.ai_state = filters.ai
+    if (filters.search.trim()) params.search = filters.search.trim()
+    return params
+  }
+
+  const visibleTickets = computed(() => {
+    if (filters.status !== 'breaching') return tickets.value
+    const soon = Date.now() + 30 * 60000
+    return tickets.value.filter(
+      (t) => t.sla_due_at && !t.resolved_at && new Date(t.sla_due_at).getTime() <= soon,
+    )
+  })
+
+  async function refresh(silent = false) {
+    if (!silent) isLoading.value = true
+    try {
+      const [listResponse, statsResponse] = await Promise.all([
+        ticketService.listTickets(buildParams()),
+        ticketService.getStats(),
+      ])
+      tickets.value = listResponse.tickets
+      pagination.value = listResponse.pagination
+      stats.value = statsResponse
+      error.value = null
+      planGated.value = false
+    } catch (e: any) {
+      if (!silent) {
+        planGated.value = /plan/i.test(e?.message || '')
+        error.value = e?.message || '加载工单失败'
+      }
+    } finally {
+      isLoading.value = false
+    }
+  }
+
+  function clearFilters() {
+    Object.assign(filters, DEFAULT_FILTERS)
+    page.value = 1
+  }
+
+  // Filters -> URL (shareable) + reload. Search is debounced.
+  let searchTimer: ReturnType<typeof setTimeout> | null = null
+  watch(
+    () => ({ ...filters }),
+    (next, prev) => {
+      router.replace({ query: filtersToQuery() })
+      if (next.search !== prev?.search) {
+        if (searchTimer) clearTimeout(searchTimer)
+        searchTimer = setTimeout(() => {
+          page.value = 1
+          refresh()
+        }, SEARCH_DEBOUNCE_MS)
+        return
+      }
+      page.value = 1
+      refresh()
+    },
+  )
+  watch(page, () => refresh())
+
+  useTicketSocket(() => refresh(true))
+
+  let refreshTimer: ReturnType<typeof setInterval> | null = null
+  onMounted(() => {
+    refresh()
+    refreshTimer = setInterval(() => refresh(true), LIST_REFRESH_MS)
+  })
+  onBeforeUnmount(() => {
+    if (refreshTimer) clearInterval(refreshTimer)
+    if (searchTimer) clearTimeout(searchTimer)
+  })
+
+  return {
+    tickets: visibleTickets,
+    stats,
+    pagination,
+    page,
+    filters,
+    phase,
+    isLoading,
+    error,
+    planGated,
+    hasActiveFilters,
+    refresh,
+    clearFilters,
+  }
+}

frontend/src/composables/useWorkflowManagement.ts

@@ -0,0 +1,569 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { ref, type Ref } from 'vue'
+import type { Node, Edge } from '@vue-flow/core'
+import { toast } from 'vue-sonner'
+import { workflowNodeService } from '@/services/workflowNode'
+import { workflowService } from '@/services/workflow'
+import { workflowCacheStorage } from '@/utils/storage'
+import { WorkflowStatus } from '@/types/workflow'
+import type { NodeTypeInfo, ValidationResult } from './useWorkflowValidation'
+
+export interface WorkflowManagementOptions {
+  workflowId: string
+  selectedNode: Ref<Node | null>
+  showPropertiesPanel: Ref<boolean>
+  loading: Ref<boolean>
+  publishLoading: Ref<boolean>
+  workflowStatus: Ref<WorkflowStatus>
+  nodeIdCounter: Ref<number>
+  availableNodeTypes: NodeTypeInfo[]
+  validateAllNodes: (nodes: Node[], workflowId: string, edges?: any[]) => ValidationResult
+  highlightNodesWithErrors: (nodes: Node[], workflowId: string, availableNodeTypes: NodeTypeInfo[], edges?: any[]) => void
+  resetAllNodesValidationStyle: (nodes: Node[], availableNodeTypes: NodeTypeInfo[]) => void
+  getNodes: () => Node[]
+  getEdges: () => Edge[]
+  addNodes: (nodes: Node[]) => void
+  addEdges: (edges: Edge[]) => void
+  removeNodes: (nodeIds: string[]) => void
+  closePropertiesPanel: () => void
+}
+
+export function useWorkflowManagement(options: WorkflowManagementOptions) {
+  const {
+    workflowId,
+    selectedNode,
+    showPropertiesPanel,
+    loading,
+    publishLoading,
+    workflowStatus,
+    nodeIdCounter,
+    availableNodeTypes,
+    validateAllNodes,
+    highlightNodesWithErrors,
+    resetAllNodesValidationStyle,
+    getNodes,
+    getEdges,
+    addNodes,
+    addEdges,
+    removeNodes,
+    closePropertiesPanel
+  } = options
+
+  // Map backend node types to frontend enum values
+  const mapNodeTypeToFrontend = (backendType: string) => {
+    const mapping = {
+      'landing_page': 'landingPage',
+      'message': 'message',
+      'llm': 'llm',
+      'condition': 'condition',
+      'form': 'form',
+      'action': 'action',
+      'human_transfer': 'humanTransfer',
+      'wait': 'wait',
+      'end': 'end',
+      'user_input': 'userInput',
+      'guardrails': 'guardrails'
+    }
+    return mapping[backendType as keyof typeof mapping] || 'message'
+  }
+
+  // Map frontend node types to backend enum values
+  const mapNodeTypeToBackend = (frontendType: string) => {
+    const mapping = {
+      'landingPage': 'landing_page',
+      'message': 'message',
+      'llm': 'llm',
+      'condition': 'condition',
+      'form': 'form',
+      'action': 'action',
+      'humanTransfer': 'human_transfer',
+      'wait': 'wait',
+      'end': 'end',
+      'userInput': 'user_input',
+      'guardrails': 'guardrails'
+    }
+    return mapping[frontendType as keyof typeof mapping] || 'message'
+  }
+
+  // Load workflow data
+  const loadWorkflowData = async () => {
+    try {
+      loading.value = true
+      
+      // Clear any existing cache and load fresh from API
+      workflowCacheStorage.clearWorkflowCache(workflowId)
+      const data = await workflowNodeService.getWorkflowNodes(workflowId, false)
+
+      // Convert backend nodes to Vue Flow nodes
+      const nodes: Node[] = data.nodes.map((node: any) => {
+        const frontendNodeType = mapNodeTypeToFrontend(node.node_type)
+        const nodeType = availableNodeTypes.find(t => t.type === frontendNodeType)
+        return {
+          id: node.id,
+          type: 'default',
+          position: { x: node.position_x, y: node.position_y },
+          data: {
+            label: `${nodeType?.icon || '📄'} ${node.name}`,
+            cleanName: node.name,
+            description: node.description,
+            config: node.config,
+            nodeType: frontendNodeType,
+            icon: nodeType?.icon || '📄',
+            color: nodeType?.color || '#6B7280',
+            // Store all backend properties directly in data for easy access
+            message_text: node.config?.message_text,
+            system_prompt: node.system_prompt,
+            temperature: node.temperature,
+            model_id: node.model_id,
+            form_fields: node.form_fields,
+            form_title: node.form_title,
+            form_description: node.form_description,
+            submit_button_text: node.submit_button_text,
+            form_full_screen: node.form_full_screen,
+            condition_expression: node.condition_expression,
+            action_type: node.action_type,
+            action_config: node.action_config,
+            transfer_rules: node.transfer_rules,
+            wait_duration: node.wait_duration,
+            wait_until_condition: node.wait_until_condition,
+            landing_page_heading: node.landing_page_heading,
+            landing_page_content: node.landing_page_content,
+            // Also spread config for backward compatibility
+            ...node.config
+          },
+          style: {
+            backgroundColor: nodeType?.color || '#6B7280',
+            color: 'white',
+            borderColor: nodeType?.color || '#6B7280'
+          }
+        }
+      })
+
+      // Convert backend connections to Vue Flow edges
+      const edges: Edge[] = data.connections.map((conn: any) => ({
+        id: conn.id,
+        source: conn.source_node_id,
+        target: conn.target_node_id,
+        sourceHandle: conn.source_handle,
+        targetHandle: conn.target_handle,
+        label: conn.label,
+        data: {
+          condition: conn.condition,
+          priority: conn.priority,
+          metadata: conn.connection_metadata
+        }
+      }))
+
+      addNodes(nodes)
+      addEdges(edges)
+      
+      // Update counter for new nodes
+      const maxCounter = nodes.reduce((max, node) => {
+        const match = node.id.match(/-(\d+)$/)
+        if (match) {
+          return Math.max(max, parseInt(match[1]))
+        }
+        return max
+      }, 0)
+      nodeIdCounter.value = maxCounter + 1
+    } catch (error: any) {
+      console.error('Error loading workflow data:', error)
+      
+      // Don't show error toast for 404 - it means workflow exists but has no nodes yet
+      if (error.response?.status !== 404) {
+        toast.error('加载工作流数据失败', {
+          position: 'top-center'
+        })
+      }
+      
+      if (error.response?.status === 404) {
+        console.log('No nodes found for workflow - starting with empty canvas')
+      }
+    } finally {
+      loading.value = false
+    }
+  }
+
+  // Save node properties
+  const saveNodeProperties = (properties: any) => {
+    if (selectedNode.value) {
+      // Update the node visual data (label and styling)
+      const nodeType = availableNodeTypes.find(t => t.type === selectedNode.value?.data.nodeType)
+      selectedNode.value.data.label = `${nodeType?.icon || '📄'} ${properties.name || selectedNode.value.data.cleanName}`
+      selectedNode.value.data.cleanName = properties.name || selectedNode.value.data.cleanName
+      selectedNode.value.data.description = properties.description || selectedNode.value.data.description
+    }
+    
+    // Reset all validation styling to refresh the validation state based on latest cache data
+    resetAllNodesValidationStyle(getNodes(), availableNodeTypes)
+    
+    // Re-validate to ensure errors are cleared if the node is now valid
+    setTimeout(() => {
+      const validation = validateAllNodes(getNodes(), workflowId, getEdges())
+      if (!validation.isValid) {
+        highlightNodesWithErrors(getNodes(), workflowId, availableNodeTypes, getEdges())
+      }
+    }, 100)
+  }
+
+  // Save workflow
+  const saveWorkflow = async () => {
+    const nodes = getNodes()
+    const edges = getEdges()
+    
+    // Check if there are no nodes to save
+    if (nodes.length === 0) {
+      toast.error('无法保存空工作流，请至少添加一个节点。', {
+        duration: 4000,
+        closeButton: true,
+        position: 'top-center'
+      })
+      return
+    }
+    
+    // Check for at least one connection if multiple nodes exist
+    if (nodes.length > 1 && edges.length === 0) {
+      toast.error('无法保存未连接的工作流，请先连接节点再保存。', {
+        duration: 5000,
+        closeButton: true,
+        position: 'top-center'
+      })
+      return
+    }
+    
+    // For single node workflows, ensure it's a valid starting node type
+    if (nodes.length === 1) {
+      const singleNode = nodes[0]
+      const validStartingNodeTypes = ['landingPage', 'message', 'llm', 'form']
+      if (!validStartingNodeTypes.includes(singleNode.data.nodeType)) {
+        toast.error(`工作流仅包含一个 ${singleNode.data.nodeType} 节点，无法保存。工作流必须以落地页、消息、LLM 或表单节点开始。`, {
+          duration: 6000,
+          closeButton: true,
+          position: 'top-center'
+        })
+        return
+      }
+    }
+    
+    // Advanced connection validation: Check for isolated nodes
+    if (nodes.length > 1) {
+      const connectedNodeIds = new Set<string>()
+      
+      edges.forEach(edge => {
+        connectedNodeIds.add(edge.source)
+        connectedNodeIds.add(edge.target)
+      })
+      
+      const isolatedNodes = nodes.filter(node => !connectedNodeIds.has(node.id))
+      
+      if (isolatedNodes.length > 0) {
+        const isolatedNodeNames = isolatedNodes.map(node => 
+          node.data.cleanName || node.data.label || '未命名节点'
+        ).join(', ')
+        
+        toast.error(`存在孤立节点，无法保存工作流：${isolatedNodeNames}。请先连接所有节点再保存。`, {
+          duration: 6000,
+          closeButton: true,
+          position: 'top-center'
+        })
+        return
+      }
+    }
+    
+    // Validate all nodes have required configuration
+    const validation = validateAllNodes(nodes, workflowId, edges)
+    if (!validation.isValid) {
+      highlightNodesWithErrors(nodes, workflowId, availableNodeTypes, edges)
+      toast.error('工作流存在校验错误，无法保存：\n' + validation.errors.join('\n'), {
+        duration: 8000,
+        closeButton: true,
+        position: 'top-center'
+      })
+      return
+    }
+
+    try {
+      loading.value = true
+      
+      // Save entire cache to backend and get the updated data with real UUIDs
+      const savedData = await workflowNodeService.saveWorkflowCache(workflowId)
+      
+      console.log('Workflow saved, reloading with new UUIDs:', savedData)
+      
+      // Close properties panel if open to avoid ID mismatch issues
+      if (showPropertiesPanel.value) {
+        closePropertiesPanel()
+      }
+      
+      // Clear current nodes and edges
+      removeNodes(getNodes().map(n => n.id))
+      
+      // Reload workflow data with new UUIDs from backend
+      await loadWorkflowData()
+      
+      toast.success('工作流已保存', {
+        position: 'top-center'
+      })
+    } catch (error) {
+      console.error('Error saving workflow:', error)
+      toast.error('保存工作流失败', {
+        position: 'top-center'
+      })
+    } finally {
+      loading.value = false
+    }
+  }
+
+  // Publish workflow
+  const publishWorkflow = async () => {
+    try {
+      publishLoading.value = true
+      
+      const nodes = getNodes()
+      const edges = getEdges()
+      
+      // Validate connections before publishing
+      if (nodes.length > 1 && edges.length === 0) {
+        toast.error('无法发布节点之间没有连接的工作流，请先连接节点再发布。', {
+          duration: 5000,
+          closeButton: true,
+          position: 'top-center'
+        })
+        return
+      }
+      
+      // For single node workflows, ensure it's a valid starting node type
+      if (nodes.length === 1) {
+        const singleNode = nodes[0]
+        const validStartingNodeTypes = ['landingPage', 'message', 'llm', 'form']
+        if (!validStartingNodeTypes.includes(singleNode.data.nodeType)) {
+          toast.error(`工作流仅包含一个 ${singleNode.data.nodeType} 节点，无法发布。工作流必须以落地页、消息、LLM 或表单节点开始。`, {
+            duration: 6000,
+            closeButton: true,
+            position: 'top-center'
+          })
+          return
+        }
+      }
+      
+      // Advanced connection validation: Check for isolated nodes
+      if (nodes.length > 1) {
+        const connectedNodeIds = new Set<string>()
+        
+        edges.forEach(edge => {
+          connectedNodeIds.add(edge.source)
+          connectedNodeIds.add(edge.target)
+        })
+        
+        const isolatedNodes = nodes.filter(node => !connectedNodeIds.has(node.id))
+        
+        if (isolatedNodes.length > 0) {
+          const isolatedNodeNames = isolatedNodes.map(node => 
+            node.data.cleanName || node.data.label || '未命名节点'
+          ).join(', ')
+          
+          toast.error(`存在孤立节点，无法发布工作流：${isolatedNodeNames}。请先连接所有节点再发布。`, {
+            duration: 6000,
+            closeButton: true,
+            position: 'top-center'
+          })
+          return
+        }
+      }
+      
+      // Validate before publishing
+      const validation = validateAllNodes(nodes, workflowId, edges)
+      if (!validation.isValid) {
+        highlightNodesWithErrors(nodes, workflowId, availableNodeTypes, edges)
+        toast.error('发布前请先修正校验错误：\n' + validation.errors.join('\n'), {
+          duration: 8000,
+          closeButton: true,
+          position: 'top-center'
+        })
+        return
+      }
+      
+      // First save the workflow to ensure all changes are persisted
+      await saveWorkflow()
+      
+      // Then publish it
+      const updatedWorkflow = await workflowService.publishWorkflow(workflowId)
+      workflowStatus.value = updatedWorkflow.status
+      
+      toast.success('工作流已发布！现在已上线，可以处理会话。', {
+        position: 'top-center'
+      })
+    } catch (error) {
+      console.error('Error publishing workflow:', error)
+      toast.error('发布工作流失败', {
+        position: 'top-center'
+      })
+    } finally {
+      publishLoading.value = false
+    }
+  }
+
+  // Unpublish workflow
+  const unpublishWorkflow = async () => {
+    try {
+      publishLoading.value = true
+      
+      const updatedWorkflow = await workflowService.unpublishWorkflow(workflowId)
+      workflowStatus.value = updatedWorkflow.status
+      
+      toast.success('工作流已取消发布！现在处于草稿模式。', {
+        position: 'top-center'
+      })
+    } catch (error) {
+      console.error('Error unpublishing workflow:', error)
+      toast.error('取消发布工作流失败', {
+        position: 'top-center'
+      })
+    } finally {
+      publishLoading.value = false
+    }
+  }
+
+  // Handle nodes deletion
+  const handleNodesDelete = (deletedNodes: Node[]) => {
+    console.log('handleNodesDelete called with:', deletedNodes)
+    
+    // Remove deleted nodes from cache
+    deletedNodes.forEach(node => {
+      console.log('Deleting node from cache (handleNodesDelete):', node.id)
+      workflowNodeService.deleteNodeFromCache(workflowId, node.id)
+    })
+    
+    // Check if the currently selected node was deleted
+    if (selectedNode.value && deletedNodes.some(node => node.id === selectedNode.value?.id)) {
+      console.log('Selected node was deleted, closing properties panel')
+      closePropertiesPanel()
+      toast.success('节点已删除', {
+        position: 'top-center'
+      })
+    }
+  }
+
+  // Handle nodes change (e.g., node added, moved, deleted)
+  const handleNodesChange = (changes: any) => {
+    console.log('Nodes changed:', changes)
+    
+    changes.forEach((change: any) => {
+      switch (change.type) {
+        case 'remove':
+          console.log('Node removal detected:', change)
+          workflowNodeService.deleteNodeFromCache(workflowId, change.id)
+          
+          if (selectedNode.value && selectedNode.value.id === change.id) {
+            console.log('Selected node was deleted, closing properties panel')
+            closePropertiesPanel()
+            toast.success('节点已删除', {
+              position: 'top-center'
+            })
+          }
+          break
+        
+        case 'position':
+          if (change.position) {
+            const nodeIndex = getNodes().findIndex(n => n.id === change.id)
+            if (nodeIndex !== -1) {
+              const node = getNodes()[nodeIndex]
+              const cacheNodeData = {
+                id: node.id,
+                node_type: mapNodeTypeToBackend(node.data.nodeType),
+                name: node.data.cleanName || node.data.label || 'Node',
+                description: node.data.description || '',
+                position_x: change.position.x,
+                position_y: change.position.y,
+                config: node.data.config || {}
+              }
+              workflowNodeService.updateNodeInCache(workflowId, cacheNodeData)
+            }
+          }
+          break
+      }
+    })
+  }
+
+  // Handle delete event from Vue Flow
+  const handleDeleteEvent = (event: any) => {
+    console.log('Vue Flow delete event:', event)
+    
+    const handleSingleNodeDeletion = (nodeId: string) => {
+      console.log('Deleting node from cache (handleDeleteEvent):', nodeId)
+      workflowNodeService.deleteNodeFromCache(workflowId, nodeId)
+      
+      if (selectedNode.value && selectedNode.value.id === nodeId) {
+        closePropertiesPanel()
+        toast.success('节点已删除', {
+          position: 'top-center'
+        })
+      }
+    }
+
+    if (Array.isArray(event)) {
+      const deletedNodes = event.filter((item: any) => item.type === 'node' || !item.type)
+      deletedNodes.forEach((node: any) => handleSingleNodeDeletion(node.id))
+    } else if (event.nodes) {
+      event.nodes.forEach((node: any) => handleSingleNodeDeletion(node.id))
+    } else if (event.id) {
+      handleSingleNodeDeletion(event.id)
+    }
+  }
+
+  // Handle edge changes (including deletion)
+  const handleEdgesChange = (changes: any[]) => {
+    console.log('Edges changed:', changes)
+    
+    changes.forEach((change: any) => {
+      switch (change.type) {
+        case 'remove':
+          console.log('Edge removal detected:', change)
+          workflowNodeService.removeConnectionFromCache(workflowId, change.id)
+          
+          toast.success('连接已删除', {
+            position: 'top-center'
+          })
+          break
+        
+        // Handle other edge change types if needed in the future
+        case 'select':
+          // Edge selection - no cache update needed
+          break
+          
+        case 'add':
+          // Edge addition - already handled in onConnect
+          break
+      }
+    })
+  }
+
+  return {
+    loadWorkflowData,
+    saveNodeProperties,
+    saveWorkflow,
+    publishWorkflow,
+    unpublishWorkflow,
+    handleNodesDelete,
+    handleNodesChange,
+    handleDeleteEvent,
+    handleEdgesChange,
+    mapNodeTypeToFrontend,
+    mapNodeTypeToBackend
+  }
+}