feat(modules): 帮助中心、工单、工作流与多渠道接入
补齐 FAQ、帮助中心、工单、可视化工作流及 Telegram/WhatsApp/Slack 等渠道模块。
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"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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"""
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import base64
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import hashlib
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import hmac
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import json
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import pytest
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from unittest.mock import MagicMock
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from app.channels import get_adapter
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from app.channels.email import EmailAdapter, strip_quoted_reply, verify_webhook_token
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from app.channels.line import LineAdapter
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class TestEmailAdapter:
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def test_parse_sendgrid_style(self):
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payload = {
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"from": "Ada Lovelace <ada@example.com>",
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"to": "support@acme.com",
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"subject": "Order issue",
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"text": "My order never arrived.\n\nOn Mon, Jul 7 2026 support wrote:\n> earlier reply",
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"headers": "Message-ID: <abc123@mail.example.com>\nDate: Mon, 7 Jul 2026",
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}
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m = get_adapter("email").parse_inbound(payload)[0]
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assert m.external_conversation_id == "ada@example.com"
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assert m.text == "My order never arrived."
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assert m.profile["subject"] == "Order issue"
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assert m.profile["inbound_message_id"] == "<abc123@mail.example.com>"
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def test_threading_headers_from_raw_headers(self):
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# Providers that forward the raw header block (dict or string) — the
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# threading headers are pulled back out for ticket-reply matching.
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string_headers = get_adapter("email").parse_inbound({
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"from": "ada@example.com", "text": "still broken",
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"headers": ("Message-ID: <r@mail>\n"
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"In-Reply-To: <ticket-1.a@acme.com>\n"
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"References: <ticket-1.root@acme.com> <ticket-1.a@acme.com>"),
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})[0]
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assert string_headers.profile["in_reply_to"] == "<ticket-1.a@acme.com>"
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assert string_headers.profile["references"] == (
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"<ticket-1.root@acme.com> <ticket-1.a@acme.com>")
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dict_headers = get_adapter("email").parse_inbound({
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"from": "ada@example.com", "text": "still broken",
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"headers": {"In-Reply-To": "<ticket-2.a@acme.com>", "References": "<ticket-2.root@acme.com>"},
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})[0]
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assert dict_headers.profile["in_reply_to"] == "<ticket-2.a@acme.com>"
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assert dict_headers.profile["references"] == "<ticket-2.root@acme.com>"
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def test_threading_headers_from_flattened_payload(self):
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# A provider that promotes headers to lowercased top-level fields.
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m = get_adapter("email").parse_inbound({
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"from": "ada@example.com", "text": "still broken",
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"in-reply-to": "<ticket-3.a@acme.com>",
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"references": "<ticket-3.root@acme.com> <ticket-3.a@acme.com>",
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})[0]
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assert m.profile["in_reply_to"] == "<ticket-3.a@acme.com>"
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assert m.profile["references"] == "<ticket-3.root@acme.com> <ticket-3.a@acme.com>"
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def test_threading_headers_absent_default_to_empty(self):
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m = get_adapter("email").parse_inbound({
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"from": "ada@example.com", "text": "hi", "subject": "New question",
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})[0]
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assert m.profile["in_reply_to"] == ""
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assert m.profile["references"] == ""
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def test_parse_brevo_style(self):
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payload = {
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"From": {"Address": "Ada@Example.com", "Name": "Ada"},
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"Subject": "Hi",
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"RawTextBody": "hello there",
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"MessageId": "<m1@brevo>",
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}
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m = get_adapter("email").parse_inbound(payload)[0]
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assert m.external_conversation_id == "ada@example.com"
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assert m.external_message_id == "<m1@brevo>"
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def test_parse_no_sender_or_body_yields_nothing(self):
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assert get_adapter("email").parse_inbound({"text": "x"}) == []
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assert get_adapter("email").parse_inbound({"from": "a@b.co", "text": " "}) == []
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def test_all_quoted_body_falls_back_to_raw(self):
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# Over-eager stripping must never drop a message entirely
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m = get_adapter("email").parse_inbound({"from": "a@b.co", "text": "> all quoted"})[0]
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assert m.text == "> all quoted"
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def test_auto_generated_mail_dropped(self):
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payload = {"from": "a@b.co", "text": "I am out of office",
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"headers": "Auto-Submitted: auto-replied\nMessage-ID: <x@y>"}
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assert get_adapter("email").parse_inbound(payload) == []
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def test_strip_quoted_reply(self):
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text = "New content\n> old line\nOn Tue, someone wrote:\nmore old"
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assert strip_quoted_reply(text) == "New content"
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def test_smtp_config_per_inbox_and_fallback(self):
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import json
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from app.channels.email import smtp_config
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from app.models.channels import ChannelAccount
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from app.core.security import encrypt_api_key
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from app.core.config import settings
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per = ChannelAccount(external_account_id="support@acme.com",
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encrypted_credentials=encrypt_api_key(json.dumps({
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"smtp_host": "smtp.acme.com", "smtp_port": 465,
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"smtp_username": "u", "smtp_password": "p", "from_email": "help@acme.com"})))
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cfg = smtp_config(per)
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assert cfg["host"] == "smtp.acme.com" and cfg["port"] == 465
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assert cfg["use_ssl"] is True and cfg["from_email"] == "help@acme.com"
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fallback = ChannelAccount(external_account_id="x@y.com",
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encrypted_credentials=encrypt_api_key(json.dumps({})))
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cfg2 = smtp_config(fallback)
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assert cfg2["host"] == settings.SMTP_SERVER
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assert cfg2["from_email"] == "x@y.com" # falls back to the inbox address
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def test_conversation_state(self):
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adapter = EmailAdapter()
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m = adapter.parse_inbound({"from": "a@b.co", "text": "hi", "subject": "S",
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"headers": "Message-ID: <x@y>"})[0]
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state = adapter.conversation_state(m)
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assert state == {"last_message_id": "<x@y>", "subject": "S"}
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def test_webhook_token(self):
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account = MagicMock(webhook_secret="tok")
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assert verify_webhook_token(account, "tok") is True
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assert verify_webhook_token(account, "nope") is False
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assert verify_webhook_token(account, "") is False
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class TestLineAdapter:
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PAYLOAD = {
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"destination": "Ubot1",
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"events": [{
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"type": "message",
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"timestamp": 1720000000000,
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"source": {"type": "user", "userId": "Ucust9"},
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"message": {"type": "text", "id": "m100", "text": "konnichiwa"},
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}, {
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"type": "follow",
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"source": {"type": "user", "userId": "Ucust9"},
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}],
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}
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def test_parse_inbound(self):
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messages = get_adapter("line").parse_inbound(self.PAYLOAD)
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assert len(messages) == 1
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m = messages[0]
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assert m.external_account_id == "Ubot1"
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assert m.external_conversation_id == "Ucust9"
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assert m.text == "konnichiwa"
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assert m.timestamp.tzinfo is not None
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@pytest.mark.asyncio
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async def test_send_typing_calls_loading_animation(self, monkeypatch):
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from unittest.mock import AsyncMock
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adapter = LineAdapter()
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account = MagicMock()
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conv = MagicMock(external_conversation_id="Ucust9")
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monkeypatch.setattr("app.channels.line.credentials", lambda a: {"channel_access_token": "tok"})
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post = AsyncMock()
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monkeypatch.setattr("app.channels.line._get_http_client",
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lambda: MagicMock(post=post))
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await adapter.send_typing(account, conv)
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assert post.await_args.args[0].endswith("/chat/loading/start")
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assert post.await_args.kwargs["json"]["chatId"] == "Ucust9"
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@pytest.mark.asyncio
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async def test_verify_signature(self, monkeypatch):
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adapter = LineAdapter()
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body = json.dumps(self.PAYLOAD).encode()
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secret = "line-secret"
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signature = base64.b64encode(hmac.new(secret.encode(), body, hashlib.sha256).digest()).decode()
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account = MagicMock()
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monkeypatch.setattr("app.channels.line.credentials", lambda a: {"channel_secret": secret})
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assert await adapter.verify_webhook({"x-line-signature": signature}, body, account) is True
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assert await adapter.verify_webhook({"x-line-signature": "bad"}, body, account) is False
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assert await adapter.verify_webhook({}, body, None) is False
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