feat(modules): 帮助中心、工单、工作流与多渠道接入

补齐 FAQ、帮助中心、工单、可视化工作流及 Telegram/WhatsApp/Slack 等渠道模块。

backend/app/channels/sms/sns.py

@@ -0,0 +1,173 @@
+"""
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+"""
+
+import asyncio
+import base64
+import json
+import re
+from typing import ClassVar, List, Optional
+from urllib.parse import urlparse
+
+from cryptography.hazmat.primitives import hashes
+from cryptography.hazmat.primitives.asymmetric import padding
+from cryptography.x509 import load_pem_x509_certificate
+
+from app.channels.base import InboundMessage, SendResult
+from app.channels.sms.base import (
+    CredentialField, SmsProvider, SmsWebhookRequest,
+    get_http_client, inbound, register_provider,
+)
+from app.models.channels import ChannelAccount
+from app.core.logger import get_logger
+
+logger = get_logger(__name__)
+
+# Signed-string field order per SNS message type
+_SIGN_FIELDS = {
+    "Notification": ["Message", "MessageId", "Subject", "Timestamp", "TopicArn", "Type"],
+    "SubscriptionConfirmation": ["Message", "MessageId", "SubscribeURL", "Timestamp", "Token", "TopicArn", "Type"],
+    "UnsubscribeConfirmation": ["Message", "MessageId", "SubscribeURL", "Timestamp", "Token", "TopicArn", "Type"],
+}
+_cert_cache: dict = {}
+
+
+def _string_to_sign(body: dict) -> Optional[str]:
+    fields = _SIGN_FIELDS.get(body.get("Type"))
+    if not fields:
+        return None
+    parts = []
+    for key in fields:
+        if key in body and body[key] is not None:
+            parts.append(f"{key}\n{body[key]}\n")
+    return "".join(parts)
+
+
+# Only genuine SNS endpoints — NOT any *.amazonaws.com (e.g. an attacker could
+# host a spoofed cert on *.s3.amazonaws.com). AWS SNS uses sns.<region>.amazonaws.com.
+_SNS_HOST_RE = re.compile(r"^sns\.[a-z0-9-]+\.amazonaws\.com$")
+
+
+def _valid_sns_host(url: str) -> bool:
+    parsed = urlparse(url)
+    return parsed.scheme == "https" and parsed.hostname is not None and \
+        bool(_SNS_HOST_RE.match(parsed.hostname))
+
+
+class SnsProvider(SmsProvider):
+    """AWS SNS / End User Messaging. Outbound via SNS Publish; inbound arrives
+    as SNS HTTPS-subscription notifications (two-way SMS → SNS topic)."""
+
+    name: ClassVar[str] = "sns"
+    label: ClassVar[str] = "AWS SNS"
+    signs_webhook: ClassVar[bool] = True
+    credential_fields: ClassVar[List[CredentialField]] = [
+        CredentialField("aws_access_key_id", "AWS access key ID"),
+        CredentialField("aws_secret_access_key", "AWS secret access key", secret=True),
+        CredentialField("region", "AWS region (e.g. us-east-1)"),
+        CredentialField("topic_arn", "SNS topic ARN (optional)", optional=True),
+    ]
+
+    async def verify_webhook(self, req: SmsWebhookRequest, account: ChannelAccount) -> bool:
+        body = req.json_body or {}
+        configured_topic = self.credentials(account).get("topic_arn")
+        if configured_topic and body.get("TopicArn") != configured_topic:
+            return False
+        cert_url = body.get("SigningCertURL", "")
+        if not _valid_sns_host(cert_url):
+            return False
+        string_to_sign = _string_to_sign(body)
+        signature = body.get("Signature")
+        if not string_to_sign or not signature:
+            return False
+        try:
+            cert_pem = await self._fetch_cert(cert_url)
+            algorithm = hashes.SHA256() if body.get("SignatureVersion") == "2" else hashes.SHA1()
+            public_key = load_pem_x509_certificate(cert_pem).public_key()
+            public_key.verify(base64.b64decode(signature), string_to_sign.encode(),
+                              padding.PKCS1v15(), algorithm)
+            return True
+        except Exception as e:
+            logger.error(f"SNS signature verification failed: {e}")
+            return False
+
+    async def handle_control(self, req: SmsWebhookRequest, account: ChannelAccount) -> bool:
+        """Auto-confirm the SNS HTTPS subscription by visiting SubscribeURL."""
+        body = req.json_body or {}
+        if body.get("Type") == "SubscriptionConfirmation" and body.get("SubscribeURL"):
+            # Only fetch AWS-hosted SubscribeURLs — verify_webhook already ran,
+            # but restrict here too to avoid any SSRF to an attacker URL.
+            if not _valid_sns_host(body["SubscribeURL"]):
+                logger.warning(f"Refusing non-SNS SubscribeURL for account {account.id}")
+                return True
+            try:
+                await get_http_client().get(body["SubscribeURL"])
+                logger.info(f"Confirmed SNS subscription for account {account.id}")
+            except Exception as e:
+                logger.error(f"SNS subscription confirmation failed: {e}")
+            return True
+        return body.get("Type") == "UnsubscribeConfirmation"
+
+    def parse_inbound(self, req: SmsWebhookRequest, account: ChannelAccount) -> List[InboundMessage]:
+        body = req.json_body or {}
+        if body.get("Type") != "Notification":
+            return []
+        message = body.get("Message")
+        try:
+            sms = json.loads(message) if isinstance(message, str) else (message or {})
+        except (ValueError, TypeError):
+            return []
+        sender = sms.get("originationNumber", "")
+        text = (sms.get("messageBody") or "").strip()
+        if not sender or not text:
+            return []
+        return [inbound(sms.get("destinationNumber", ""), sender, text, body.get("MessageId", ""))]
+
+    async def send(self, account: ChannelAccount, to: str, text: str) -> SendResult:
+        creds = self.credentials(account)
+        try:
+            message_id = await asyncio.to_thread(self._publish, creds, to, text)
+            return SendResult(ok=True, external_message_id=message_id)
+        except Exception as e:
+            logger.error(f"SNS send failed: {e}")
+            return SendResult(ok=False, error=str(e))
+
+    @staticmethod
+    def _publish(creds: dict, to: str, text: str) -> str:
+        import boto3
+        client = boto3.client(
+            "sns",
+            aws_access_key_id=creds["aws_access_key_id"],
+            aws_secret_access_key=creds["aws_secret_access_key"],
+            region_name=creds.get("region"),
+        )
+        result = client.publish(PhoneNumber=to, Message=text)
+        return result.get("MessageId", "")
+
+    async def _fetch_cert(self, url: str) -> bytes:
+        if url in _cert_cache:
+            return _cert_cache[url]
+        response = await get_http_client().get(url)
+        cert = response.content
+        _cert_cache[url] = cert
+        return cert
+
+    async def validate_credentials(self, phone_number: str, credentials: dict) -> None:
+        for key in ("aws_access_key_id", "aws_secret_access_key", "region"):
+            if not credentials.get(key):
+                raise ValueError("AWS access key, secret, and region are required")
+
+
+register_provider(SnsProvider())