feat(modules): 帮助中心、工单、工作流与多渠道接入
补齐 FAQ、帮助中心、工单、可视化工作流及 Telegram/WhatsApp/Slack 等渠道模块。
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"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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"""
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from fastapi import APIRouter, Depends, HTTPException, status
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from sqlalchemy.orm import Session
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from typing import Optional
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from uuid import UUID
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from app.core.logger import get_logger
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from app.database import get_db
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from app.models.user import User
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from app.core.auth import require_permissions
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from app.services.workflow import WorkflowService
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from app.models.schemas.workflow import WorkflowCreate, WorkflowResponse, WorkflowUpdate
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# Enterprise feature check
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try:
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from app.enterprise.repositories.plan import PlanRepository
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from app.enterprise.services.feature_access import require_accessible_subscription
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HAS_ENTERPRISE = True
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except ImportError:
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HAS_ENTERPRISE = False
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router = APIRouter()
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logger = get_logger(__name__)
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def check_workflow_feature_access(current_user: User, db: Session):
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"""Check if user has access to workflow feature"""
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if not HAS_ENTERPRISE:
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return # Allow access in non-enterprise mode
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# Accessible = active/trial/past-due-in-period OR cancelled-but-still-in-
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# paid-period; raises 403 when the org has no accessible plan.
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subscription = require_accessible_subscription(db, current_user.organization_id)
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plan_repo = PlanRepository(db)
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# Check if workflow feature is available in the plan
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if not plan_repo.check_feature_availability(str(subscription.plan_id), 'workflow'):
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raise HTTPException(
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status_code=status.HTTP_403_FORBIDDEN,
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detail="Workflow feature is not available in your current plan. Please upgrade to access this feature."
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)
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@router.post("", response_model=WorkflowResponse, status_code=status.HTTP_201_CREATED)
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async def create_workflow(
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workflow_data: WorkflowCreate,
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current_user: User = Depends(require_permissions("manage_agents")),
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db: Session = Depends(get_db)
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):
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"""Create a new workflow"""
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try:
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# Check workflow feature access
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check_workflow_feature_access(current_user, db)
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workflow_service = WorkflowService(db)
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# Create workflow with organization ID from current user
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workflow = workflow_service.create_workflow(
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workflow_data=workflow_data,
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created_by=current_user.id,
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organization_id=current_user.organization_id
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)
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# Prepare response
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response = WorkflowResponse(
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id=workflow.id,
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name=workflow.name,
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description=workflow.description,
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status=workflow.status,
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version=workflow.version,
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is_template=workflow.is_template,
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default_language=workflow.default_language,
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canvas_data=workflow.canvas_data,
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settings=workflow.settings,
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organization_id=workflow.organization_id,
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agent_id=workflow.agent_id,
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created_by=workflow.created_by,
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created_at=workflow.created_at,
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updated_at=workflow.updated_at
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)
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return response
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except ValueError as e:
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logger.error(f"Validation error creating workflow: {str(e)}")
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raise HTTPException(status_code=400, detail=str(e))
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except HTTPException:
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# Let intended HTTP errors (e.g. 403 plan feature-gate, 400, 404) propagate
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# instead of being masked as a generic 500.
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raise
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except Exception as e:
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logger.error(f"Error creating workflow: {str(e)}")
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db.rollback()
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raise HTTPException(status_code=500, detail="Failed to create workflow")
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@router.get("/agent/{agent_id}", response_model=Optional[WorkflowResponse])
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async def get_workflow_by_agent_id(
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agent_id: UUID,
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current_user: User = Depends(require_permissions("view_all", "manage_agents")),
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db: Session = Depends(get_db)
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):
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"""Get workflow by agent ID"""
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try:
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# Check workflow feature access
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check_workflow_feature_access(current_user, db)
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workflow_service = WorkflowService(db)
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# Get workflow for the agent
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workflow = workflow_service.get_workflow_by_agent_id(
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agent_id=agent_id,
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organization_id=current_user.organization_id
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)
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if not workflow:
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return None
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# Prepare response
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response = WorkflowResponse(
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id=workflow.id,
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name=workflow.name,
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description=workflow.description,
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status=workflow.status,
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version=workflow.version,
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is_template=workflow.is_template,
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default_language=workflow.default_language,
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canvas_data=workflow.canvas_data,
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settings=workflow.settings,
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organization_id=workflow.organization_id,
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agent_id=workflow.agent_id,
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created_by=workflow.created_by,
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created_at=workflow.created_at,
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updated_at=workflow.updated_at
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)
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return response
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except ValueError as e:
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logger.error(f"Validation error getting workflow by agent ID: {str(e)}")
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raise HTTPException(status_code=400, detail=str(e))
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except HTTPException:
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# Let intended HTTP errors (e.g. 403 plan feature-gate, 400, 404) propagate
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# instead of being masked as a generic 500.
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raise
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except Exception as e:
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logger.error(f"Error getting workflow by agent ID: {str(e)}")
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raise HTTPException(status_code=500, detail="Failed to get workflow")
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@router.put("/{workflow_id}", response_model=WorkflowResponse)
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async def update_workflow(
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workflow_id: UUID,
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workflow_data: WorkflowUpdate,
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current_user: User = Depends(require_permissions("manage_agents")),
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db: Session = Depends(get_db)
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):
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"""Update workflow"""
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try:
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# Check workflow feature access
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check_workflow_feature_access(current_user, db)
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workflow_service = WorkflowService(db)
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# Update workflow
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workflow = workflow_service.update_workflow(
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workflow_id=workflow_id,
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workflow_data=workflow_data.model_dump(exclude_unset=True),
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organization_id=current_user.organization_id
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)
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if not workflow:
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raise HTTPException(status_code=404, detail="Workflow not found")
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# Prepare response
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response = WorkflowResponse(
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id=workflow.id,
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name=workflow.name,
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description=workflow.description,
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status=workflow.status,
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version=workflow.version,
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is_template=workflow.is_template,
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default_language=workflow.default_language,
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canvas_data=workflow.canvas_data,
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settings=workflow.settings,
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organization_id=workflow.organization_id,
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agent_id=workflow.agent_id,
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created_by=workflow.created_by,
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created_at=workflow.created_at,
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updated_at=workflow.updated_at
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)
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return response
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except ValueError as e:
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logger.error(f"Validation error updating workflow: {str(e)}")
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raise HTTPException(status_code=400, detail=str(e))
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except HTTPException:
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# Let intended HTTP errors (e.g. 403 plan feature-gate, 400, 404) propagate
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# instead of being masked as a generic 500.
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raise
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except Exception as e:
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logger.error(f"Error updating workflow: {str(e)}")
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db.rollback()
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raise HTTPException(status_code=500, detail="Failed to update workflow")
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@router.delete("/{workflow_id}", status_code=status.HTTP_204_NO_CONTENT)
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async def delete_workflow(
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workflow_id: UUID,
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current_user: User = Depends(require_permissions("manage_agents")),
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db: Session = Depends(get_db)
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):
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"""Delete workflow"""
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try:
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# Check workflow feature access
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check_workflow_feature_access(current_user, db)
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workflow_service = WorkflowService(db)
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# Delete workflow
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success = workflow_service.delete_workflow(
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workflow_id=workflow_id,
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organization_id=current_user.organization_id
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)
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if not success:
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raise HTTPException(status_code=404, detail="Workflow not found")
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return None # 204 No Content
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except ValueError as e:
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logger.error(f"Validation error deleting workflow: {str(e)}")
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raise HTTPException(status_code=400, detail=str(e))
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except HTTPException:
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# Let intended HTTP errors (e.g. 403 plan feature-gate, 400, 404) propagate
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# instead of being masked as a generic 500.
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raise
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except Exception as e:
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logger.error(f"Error deleting workflow: {str(e)}")
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db.rollback()
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raise HTTPException(status_code=500, detail="Failed to delete workflow")
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