feat(modules): 帮助中心、工单、工作流与多渠道接入

补齐 FAQ、帮助中心、工单、可视化工作流及 Telegram/WhatsApp/Slack 等渠道模块。

backend/app/api/channels/line.py

@@ -0,0 +1,95 @@
+"""
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+"""
+
+from uuid import UUID
+
+from fastapi import APIRouter, Depends, HTTPException
+from sqlalchemy.orm import Session
+
+from app.api.channels.accounts import get_org_account_or_404, to_account_out
+from app.channels import line as line_api
+from app.core.auth import get_current_organization, require_permissions
+from app.core.config import settings
+from app.database import get_db
+from app.models.channels import ChannelType
+from app.models.organization import Organization
+from app.models.schemas.channel import ChannelAccountOut, LineConnectRequest
+from app.models.user import User
+from app.repositories.channels import ChannelAccountRepository
+from app.core.logger import get_logger
+
+router = APIRouter()
+logger = get_logger(__name__)
+
+
+def _webhook_url(account_id) -> str:
+    return f"{settings.BACKEND_URL.rstrip('/')}{settings.API_V1_STR}/webhooks/line/{account_id}"
+
+
+@router.post("", response_model=ChannelAccountOut)
+async def connect_line(
+    request: LineConnectRequest,
+    current_user: User = Depends(require_permissions("manage_organization")),
+    organization: Organization = Depends(get_current_organization),
+    db: Session = Depends(get_db),
+):
+    """Connect a LINE Official Account (channel secret + access token from the
+    LINE Developers console). The webhook endpoint is set automatically."""
+    bot = await line_api.get_bot_info(request.channel_access_token.strip())
+    if bot is None:
+        raise HTTPException(status_code=400, detail="Invalid LINE channel access token")
+
+    bot_user_id = str(bot.get("userId", ""))
+    credentials = {
+        "channel_access_token": request.channel_access_token.strip(),
+        "channel_secret": request.channel_secret.strip(),
+    }
+    repo = ChannelAccountRepository(db)
+    existing = repo.get_by_external_id(ChannelType.LINE.value, bot_user_id)
+    if existing is not None:
+        if existing.organization_id != organization.id:
+            raise HTTPException(status_code=409, detail="This LINE account is already connected to another organization")
+        repo.update_credentials(existing, credentials)
+        account = repo.set_active(existing, True)
+    else:
+        account = repo.create_account(
+            organization_id=organization.id,
+            channel_type=ChannelType.LINE.value,
+            external_account_id=bot_user_id,
+            credentials=credentials,
+            display_name=bot.get("displayName") or bot.get("basicId") or bot_user_id,
+        )
+
+    if not await line_api.set_webhook_endpoint(credentials["channel_access_token"], _webhook_url(account.id)):
+        logger.warning(f"LINE webhook auto-set failed for {account.id}; set it manually in the console")
+
+    out = to_account_out(db, account)
+    out.webhook_url = _webhook_url(account.id)
+    return out
+
+
+@router.delete("/{account_id}")
+async def disconnect_line(
+    account_id: UUID,
+    current_user: User = Depends(require_permissions("manage_organization")),
+    organization: Organization = Depends(get_current_organization),
+    db: Session = Depends(get_db),
+):
+    account = get_org_account_or_404(db, account_id, organization)
+    if account.channel_type != ChannelType.LINE.value:
+        raise HTTPException(status_code=404, detail="Channel account not found")
+    ChannelAccountRepository(db).delete(account)
+    return {"status": "disconnected"}