fix(widget): make connection errors actionable

frontend/public/webclient/replypier.min.js

@@ -1,5 +1,5 @@
-(()=>{var we=(ie,ne,t)=>new Promise((E,p)=>{var D=y=>{try{z(t.next(y))}catch(B){p(B)}},G=y=>{try{z(t.throw(y))}catch(B){p(B)}},z=y=>y.done?E(y.value):Promise.resolve(y.value).then(D,G);z((t=t.apply(ie,ne)).next())});var _e=`<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 48" fill="none"><path d="M29 20 39 6 42 21Z" fill="#568B73"/><path d="M4 16 32 26 23 43H15Z" fill="#2E6A5C"/><path d="M35 26 60 16 49 43H27Z" fill="#8BB49C"/></svg>
-`;window.replypierId;window.replypierBaseUrl;window.ReplyPier;window.replypierConfig;(function(){function ie(e){return/^#[0-9A-F]{6}$/i.test(e)}function ne(){return typeof window!="undefined"&&window.replypierBaseUrl?window.replypierBaseUrl:typeof window!="undefined"&&window.APP_CONFIG&&window.APP_CONFIG.API_URL?window.APP_CONFIG.API_URL:"https://api.replypier.site/api/v1"}let t={baseUrl:ne(),containerId:"replypier-container",backdropId:"replypier-backdrop",buttonId:"replypier-button",chatBubbleColor:"#f34611",loadingContainerId:"replypier-loading",tokenKey:"rpid",tokenProvider:null,containerBottom:100,containerRight:20,containerWidth:400,containerHeight:560,launcherBottom:20,launcherRight:20,side:"right",displayMode:"floating",launcher:!0,sidebarWidth:420,searchBarWidth:320,searchPlaceholder:"\u6709\u95EE\u9898\u968F\u65F6\u95EE\u6211\u2026",zIndex:999999,trigger:null,hotkey:!0,surfaceIsPalette:null,chatStyle:null,chatInitiationMessages:[],initiationMessageId:"replypier-initiation",initiationShownKey:"rpim_shown",unreadCount:0,hasOpened:!1},E={};function p(e,i){t[e]=i,E[e]=!0}let D=["floating","sidebar-left","sidebar-right","search-bar"],G=["ASK_ANYTHING","AURORA"],z=680,y=620,B=140,A={width:!1,height:!1},P=0;function j(){return t.surfaceIsPalette===!1?!1:(G.indexOf(t.chatStyle)!==-1||t.displayMode==="search-bar")&&t.displayMode!=="sidebar-left"&&t.displayMode!=="sidebar-right"}function q(){let e=document.getElementById(t.containerId);if(!e)return;if(!j()||!P){e.style.height="";return}let i=Math.min(oe().height,Math.round(window.innerHeight*.76));e.style.height=Math.max(B,Math.min(i,P))+"px"}function oe(){return{width:A.width?t.containerWidth:z,height:A.height?t.containerHeight:y}}function Te(e){if(!e||typeof e!="object")return;let i=function(n,r){E[n]||(t[n]=r)};D.indexOf(e.mode)!==-1&&i("displayMode",e.mode),(e.side==="left"||e.side==="right")&&i("side",e.side),typeof e.launcher=="boolean"&&i("launcher",e.launcher),m(e.width)&&(i("containerWidth",Math.max(280,e.width)),E.containerWidth||(A.width=!0)),m(e.height)&&(i("containerHeight",Math.max(400,e.height)),E.containerHeight||(A.height=!0)),m(e.sidebar_width)&&i("sidebarWidth",Math.max(280,e.sidebar_width)),typeof e.search_placeholder=="string"&&e.search_placeholder&&i("searchPlaceholder",e.search_placeholder.slice(0,80)),m(e.offset_bottom)&&i("launcherBottom",Math.max(0,e.offset_bottom)),m(e.offset_side)&&i("launcherRight",Math.max(0,e.offset_side)),m(e.z_index)&&i("zIndex",Math.max(1,Math.floor(e.z_index)))}function Ie(){let e=j(),i=e?oe():{width:t.containerWidth,height:t.containerHeight};return{type:"WIDGET_DISPLAY",mode:e?"ask-ai":t.displayMode,width:i.width,height:i.height,hotkey:t.hotkey!==!1}}let l=null,R=[],V=!1,g=null,L=null,x=!1;function Z(e){l?e():x||R.push(e)}let X={},re=!1;function _(e,i){let n=X[e];!n||!n.length||n.slice().forEach(function(r){try{r(i)}catch(c){}})}function ze(e){let i=/^#?([0-9a-f]{6})$/i.exec((e||"").trim());if(!i)return"#0B0C10";let n=parseInt(i[1],16);return(.299*(n>>16&255)+.587*(n>>8&255)+.114*(n&255))/255>.6?"#0B0C10":"#FFFFFF"}let ae=!1,M=null,se=[];function N(){if(ae)return;ae=!0,M&&(clearTimeout(M),M=null);let e=document.getElementById(t.buttonId);e&&e.classList.remove("replypier-pending"),se.splice(0).forEach(i=>{try{i()}catch(n){}})}function F(){let e=document.getElementById(t.buttonId);if(!e)return;let i=e.querySelector(".rp-badge");if(!i)return;let n=t.hasOpened?t.unreadCount:(t.chatInitiationMessages||[]).length;i.textContent=n>99?"99+":String(n),i.style.display=n>0&&!e.classList.contains("active")?"flex":"none"}function O(){let e=t.displayMode,i=e==="sidebar-left"||e==="sidebar-right",n=e==="sidebar-left"?"left":e==="sidebar-right"?"right":t.side,r=e==="search-bar"?48:64,c=G.indexOf(t.chatStyle)===-1,a=j(),d=oe(),w=document.createElement("style");w.id="replypier-styles",w.textContent=`
+(()=>{var ve=(re,oe,t)=>new Promise(($,p)=>{var G=y=>{try{P(t.next(y))}catch(R){p(R)}},q=y=>{try{P(t.throw(y))}catch(R){p(R)}},P=y=>y.done?$(y.value):Promise.resolve(y.value).then(G,q);P((t=t.apply(re,oe)).next())});var ze=`<svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 64 48" fill="none"><path d="M29 20 39 6 42 21Z" fill="#568B73"/><path d="M4 16 32 26 23 43H15Z" fill="#2E6A5C"/><path d="M35 26 60 16 49 43H27Z" fill="#8BB49C"/></svg>
+`;window.replypierId;window.replypierBaseUrl;window.ReplyPier;window.replypierConfig;(function(){function re(e){return/^#[0-9A-F]{6}$/i.test(e)}function oe(){return typeof window!="undefined"&&window.replypierBaseUrl?window.replypierBaseUrl:typeof window!="undefined"&&window.APP_CONFIG&&window.APP_CONFIG.API_URL?window.APP_CONFIG.API_URL:"https://api.replypier.site/api/v1"}let t={baseUrl:oe(),containerId:"replypier-container",backdropId:"replypier-backdrop",buttonId:"replypier-button",chatBubbleColor:"#f34611",loadingContainerId:"replypier-loading",tokenKey:"rpid",tokenProvider:null,containerBottom:100,containerRight:20,containerWidth:400,containerHeight:560,launcherBottom:20,launcherRight:20,side:"right",displayMode:"floating",launcher:!0,sidebarWidth:420,searchBarWidth:320,searchPlaceholder:"\u6709\u95EE\u9898\u968F\u65F6\u95EE\u6211\u2026",zIndex:999999,trigger:null,hotkey:!0,surfaceIsPalette:null,chatStyle:null,chatInitiationMessages:[],initiationMessageId:"replypier-initiation",initiationShownKey:"rpim_shown",unreadCount:0,hasOpened:!1},$={};function p(e,i){t[e]=i,$[e]=!0}let G=["floating","sidebar-left","sidebar-right","search-bar"],q=["ASK_ANYTHING","AURORA"],P=680,y=620,R=140,A={width:!1,height:!1},N=0;function V(){return t.surfaceIsPalette===!1?!1:(q.indexOf(t.chatStyle)!==-1||t.displayMode==="search-bar")&&t.displayMode!=="sidebar-left"&&t.displayMode!=="sidebar-right"}function Z(){let e=document.getElementById(t.containerId);if(!e)return;if(!V()||!N){e.style.height="";return}let i=Math.min(ae().height,Math.round(window.innerHeight*.76));e.style.height=Math.max(R,Math.min(i,N))+"px"}function ae(){return{width:A.width?t.containerWidth:P,height:A.height?t.containerHeight:y}}function Be(e){if(!e||typeof e!="object")return;let i=function(n,o){$[n]||(t[n]=o)};G.indexOf(e.mode)!==-1&&i("displayMode",e.mode),(e.side==="left"||e.side==="right")&&i("side",e.side),typeof e.launcher=="boolean"&&i("launcher",e.launcher),h(e.width)&&(i("containerWidth",Math.max(280,e.width)),$.containerWidth||(A.width=!0)),h(e.height)&&(i("containerHeight",Math.max(400,e.height)),$.containerHeight||(A.height=!0)),h(e.sidebar_width)&&i("sidebarWidth",Math.max(280,e.sidebar_width)),typeof e.search_placeholder=="string"&&e.search_placeholder&&i("searchPlaceholder",e.search_placeholder.slice(0,80)),h(e.offset_bottom)&&i("launcherBottom",Math.max(0,e.offset_bottom)),h(e.offset_side)&&i("launcherRight",Math.max(0,e.offset_side)),h(e.z_index)&&i("zIndex",Math.max(1,Math.floor(e.z_index)))}function ke(){let e=V(),i=e?ae():{width:t.containerWidth,height:t.containerHeight};return{type:"WIDGET_DISPLAY",mode:e?"ask-ai":t.displayMode,width:i.width,height:i.height,hotkey:t.hotkey!==!1}}let l=null,F=[],X=!1,g=null,L=null,x=!1;function J(e){l?e():x||F.push(e)}let Q={},se=!1;function _(e,i){let n=Q[e];!n||!n.length||n.slice().forEach(function(o){try{o(i)}catch(c){}})}function Pe(e){let i=/^#?([0-9a-f]{6})$/i.exec((e||"").trim());if(!i)return"#0B0C10";let n=parseInt(i[1],16);return(.299*(n>>16&255)+.587*(n>>8&255)+.114*(n&255))/255>.6?"#0B0C10":"#FFFFFF"}let le=!1,E=null,de=[];function ee(){if(le)return;le=!0,E&&(clearTimeout(E),E=null);let e=document.getElementById(t.buttonId);e&&e.classList.remove("replypier-pending"),de.splice(0).forEach(i=>{try{i()}catch(n){}})}function O(){let e=document.getElementById(t.buttonId);if(!e)return;let i=e.querySelector(".rp-badge");if(!i)return;let n=t.hasOpened?t.unreadCount:(t.chatInitiationMessages||[]).length;i.textContent=n>99?"99+":String(n),i.style.display=n>0&&!e.classList.contains("active")?"flex":"none"}function H(){let e=t.displayMode,i=e==="sidebar-left"||e==="sidebar-right",n=e==="sidebar-left"?"left":e==="sidebar-right"?"right":t.side,o=e==="search-bar"?48:64,c=q.indexOf(t.chatStyle)===-1,a=V(),d=ae(),v=document.createElement("style");v.id="replypier-styles",v.textContent=`
       /* ===== Rounded-square launcher (design comp) ===== */
       #${t.buttonId} {
         position: fixed;
@@ -9,7 +9,7 @@
         height: 64px;
         border-radius: 20px 20px 20px 6px;
         background: ${t.chatBubbleColor};
-        color: ${ze(t.chatBubbleColor)};
+        color: ${Pe(t.chatBubbleColor)};
         box-shadow: 0 16px 40px -8px ${t.chatBubbleColor}cc, inset 0 0 0 1px rgba(255,255,255,0.08);
         cursor: pointer;
         z-index: ${t.zIndex};
@@ -482,7 +482,7 @@
         position: fixed !important;
         /* Sit above the launcher (+12px gap) and align to its edge on the active side,
            so it never overlaps the icon regardless of the configured position/mode. */
-        bottom: ${(t.launcherBottom||20)+r+12}px !important;
+        bottom: ${(t.launcherBottom||20)+o+12}px !important;
         ${n}: ${t.launcherRight||20}px !important;
         max-width: 260px !important;
         background: white !important;
@@ -805,11 +805,35 @@
         font-size: 14px;
         line-height: 1.6;
         color: #64748b;
-        margin: 0 0 24px 0;
+        margin: 0 0 20px 0;
         max-width: 280px;
         font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
       }
 
+      .replypier-error-retry {
+        min-width: 104px;
+        min-height: 44px;
+        padding: 10px 24px;
+        margin: 0 0 22px;
+        border: 0;
+        border-radius: 12px;
+        background: #4f46e5;
+        color: #fff;
+        font: 600 14px -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
+        cursor: pointer;
+      }
+      .replypier-error-retry:hover:not(:disabled) {
+        background: #4338ca;
+      }
+      .replypier-error-retry:focus-visible {
+        outline: 3px solid #818cf8;
+        outline-offset: 3px;
+      }
+      .replypier-error-retry:disabled {
+        opacity: 0.7;
+        cursor: wait;
+      }
+
       .replypier-error-footer {
         display: flex;
         align-items: center;
@@ -854,7 +878,6 @@
         }
 
         .replypier-error-message {
-          font-size: 13px;
           max-width: 260px;
         }
       }
@@ -865,11 +888,11 @@
          re-show (display: flex !important at equal specificity). */
       #${t.buttonId}, #${t.buttonId}.mobile-closed { display: none !important; }
       `}
-    `;let f=document.getElementById("replypier-styles");f&&f.remove(),document.head.appendChild(w),ve()}function ve(){let e=document.getElementById(t.buttonId);if(!e)return;let i=e.querySelector(".rp-search-placeholder");i&&i.textContent!==t.searchPlaceholder&&(i.textContent=t.searchPlaceholder)}function C(e){if(typeof e!="string")return null;let i=e.trim();return!i||i==="undefined"||i==="null"?null:i}function le(){return C(window.replypierToken)||C(localStorage.getItem(t.tokenKey))}function de(e){let i=C(e);if(!i)return null;let n=i.split(".")[1];if(!n)return null;try{let r=JSON.parse(atob(n.replace(/-/g,"+").replace(/_/g,"/")));return r.sub||r.customer_id||null}catch(r){return null}}function J(e){e&&localStorage.setItem(t.tokenKey,e)}function W(){localStorage.removeItem(t.tokenKey)}function H(){return window.innerWidth<=768}function Be(e){return e?e.replace(/\uFFFD/g,"").replace(/[��]/g,"").replace(/[\x00-\x1F\x7F-\x9F]/g,"").trim():""}function Pe(){if(!t.chatInitiationMessages||t.chatInitiationMessages.length===0)return null;let e=Math.floor(Math.random()*t.chatInitiationMessages.length),i=t.chatInitiationMessages[e];return i?Be(i):null}function Re(){return H()||!t.launcher||!t.chatInitiationMessages||t.chatInitiationMessages.length===0?!1:!sessionStorage.getItem(t.initiationShownKey)}function pe(){sessionStorage.setItem(t.initiationShownKey,"true")}function Ne(){let e=Pe();if(!e)return null;let i=document.createElement("div");return i.id=t.initiationMessageId,i.innerHTML=`
+    `;let m=document.getElementById("replypier-styles");m&&m.remove(),document.head.appendChild(v),$e()}function $e(){let e=document.getElementById(t.buttonId);if(!e)return;let i=e.querySelector(".rp-search-placeholder");i&&i.textContent!==t.searchPlaceholder&&(i.textContent=t.searchPlaceholder)}function M(e){if(typeof e!="string")return null;let i=e.trim();return!i||i==="undefined"||i==="null"?null:i}function pe(){return M(window.replypierToken)||M(localStorage.getItem(t.tokenKey))}function ce(e){let i=M(e);if(!i)return null;let n=i.split(".")[1];if(!n)return null;try{let o=JSON.parse(atob(n.replace(/-/g,"+").replace(/_/g,"/")));return o.sub||o.customer_id||null}catch(o){return null}}function te(e){e&&localStorage.setItem(t.tokenKey,e)}function W(){localStorage.removeItem(t.tokenKey)}function U(){return window.innerWidth<=768}function Re(e){return e?e.replace(/\uFFFD/g,"").replace(/[��]/g,"").replace(/[\x00-\x1F\x7F-\x9F]/g,"").trim():""}function Ne(){if(!t.chatInitiationMessages||t.chatInitiationMessages.length===0)return null;let e=Math.floor(Math.random()*t.chatInitiationMessages.length),i=t.chatInitiationMessages[e];return i?Re(i):null}function Fe(){return U()||!t.launcher||!t.chatInitiationMessages||t.chatInitiationMessages.length===0?!1:!sessionStorage.getItem(t.initiationShownKey)}function he(){sessionStorage.setItem(t.initiationShownKey,"true")}function Oe(){let e=Ne();if(!e)return null;let i=document.createElement("div");return i.id=t.initiationMessageId,i.innerHTML=`
       <span class="initiation-orb"></span>
       <button class="initiation-close" aria-label="\u5173\u95ED"></button>
       <p class="initiation-message-text"></p>
-    `,i.dataset.fullMessage=e,i}function Fe(e,i,n=50){let r=e.querySelector(".initiation-message-text");if(!r)return;let c=0,a=setInterval(()=>{c<i.length?(r.textContent+=i.charAt(c),c++):(clearInterval(a),r.classList.add("typing-complete"),e.typeInterval=null)},n);e.typeInterval=a}function Oe(e,i){if(!e||!Re())return;document.body.appendChild(e),setTimeout(()=>{e.classList.add("show"),setTimeout(()=>{let r=e.dataset.fullMessage;r&&Fe(e,r,40)},300)},1500),e.addEventListener("click",r=>{r.target.classList.contains("initiation-close")||(e.typeInterval&&clearInterval(e.typeInterval),ce(e),i(),pe())});let n=e.querySelector(".initiation-close");n&&n.addEventListener("click",r=>{r.stopPropagation(),e.typeInterval&&clearInterval(e.typeInterval),ce(e),pe()})}function ce(e){e&&(e.classList.remove("show"),setTimeout(()=>{e.parentNode&&e.parentNode.removeChild(e)},400))}function he(){x=!1,O();let e=document.createElement("div");e.id=t.buttonId,e.classList.add("replypier-pending"),e.innerHTML=`
+    `,i.dataset.fullMessage=e,i}function He(e,i,n=50){let o=e.querySelector(".initiation-message-text");if(!o)return;let c=0,a=setInterval(()=>{c<i.length?(o.textContent+=i.charAt(c),c++):(clearInterval(a),o.classList.add("typing-complete"),e.typeInterval=null)},n);e.typeInterval=a}function We(e,i){if(!e||!Fe())return;document.body.appendChild(e),setTimeout(()=>{e.classList.add("show"),setTimeout(()=>{let o=e.dataset.fullMessage;o&&He(e,o,40)},300)},1500),e.addEventListener("click",o=>{o.target.classList.contains("initiation-close")||(e.typeInterval&&clearInterval(e.typeInterval),ue(e),i(),he())});let n=e.querySelector(".initiation-close");n&&n.addEventListener("click",o=>{o.stopPropagation(),e.typeInterval&&clearInterval(e.typeInterval),ue(e),he()})}function ue(e){e&&(e.classList.remove("show"),setTimeout(()=>{e.parentNode&&e.parentNode.removeChild(e)},400))}function me(){x=!1,H();let e=document.createElement("div");e.id=t.buttonId,e.classList.add("replypier-pending"),e.innerHTML=`
       <span class="rp-ring"></span>
       <span class="rp-ring r2"></span>
       <div class="rp-dots"><span class="rp-dot"></span><span class="rp-dot"></span><span class="rp-dot"></span></div>
@@ -879,11 +902,11 @@
         <span class="rp-search-placeholder"></span>
       </span>
       <span class="rp-badge"></span>
-    `,M=setTimeout(N,8e3);let i=document.createElement("div");i.id=t.containerId;let n=document.createElement("div");n.id="replypier-mobile-close",n.innerHTML=`
+    `,E=setTimeout(ee,8e3);let i=document.createElement("div");i.id=t.containerId;let n=document.createElement("div");n.id="replypier-mobile-close",n.innerHTML=`
       <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg">
         <path d="M5 12H19" stroke="#666" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/>
       </svg>
-    `;let r=document.createElement("div");r.id="replypier-mobile-topbar",r.innerHTML=`
+    `;let o=document.createElement("div");o.id="replypier-mobile-topbar",o.innerHTML=`
       <h3 class="topbar-title">\u804A\u5929</h3>
       <div style="width: 44px;"></div>
-    `;let c=document.createElement("div");c.id=t.backdropId,document.body.appendChild(e),document.body.appendChild(c),document.body.appendChild(i),document.body.appendChild(n),document.body.appendChild(r),F(),ve();let a=!1,d=null,w=!1,f=null;function b(){a=!a,i.classList.toggle("active"),c.classList.toggle("active",a),e.classList.toggle("active"),n.classList.toggle("active"),a&&(t.hasOpened=!0,t.unreadCount=0),d&&d.contentWindow&&d.contentWindow.postMessage({type:"WIDGET_VISIBILITY",open:a},"*"),F(),a&&f&&(ce(f),f=null,pe()),H()?a?(e.classList.remove("mobile-closed"),e.style.animation=""):(e.classList.add("mobile-closed"),e.style.animation="replypier-float 4s ease-in-out infinite",r.classList.remove("active"),document.body.classList.remove("ask-anything-mobile")):a&&n.classList.remove("active"),a&&d&&d.contentWindow.postMessage({type:"SCROLL_TO_BOTTOM"},"*"),_(a?"open":"close")}let U=null,fe=!1;function Ge(o){let s=String(o||"").slice(0,2e3);s&&(fe&&d&&d.contentWindow?d.contentWindow.postMessage({type:"PREFILL_MESSAGE",text:s},"*"):U=s)}let K=0;function Ce(){for(K++;i.firstChild;)i.removeChild(i.firstChild);d=null,g=null,L=null,fe=!1,re=!1,U=null,w=!1,e.classList.remove("loading"),P=0,q()}function je(){a&&b(),Ce(),t.unreadCount=0,t.hasOpened=!1,F(),Q()}function qe(){a&&b(),Ce(),window.removeEventListener("resize",Le),window.removeEventListener("message",Ae),f&&(f.typeInterval&&clearInterval(f.typeInterval),me(f),f=null),[e,c,i,n,r].forEach(me),me(document.getElementById("replypier-styles")),document.body.classList.remove("ask-anything-mobile"),ae=!1,M&&(clearTimeout(M),M=null),se.length=0,t.unreadCount=0,t.hasOpened=!1,l=null,R.length=0,V=!1,x=!0}function Se(o){let s=document.createElement("div");s.className="replypier-error-ui";let I=document.createElement("div");I.className="replypier-error-card";let v=document.createElement("button");v.type="button",v.className="replypier-error-close",v.setAttribute("aria-label","\u5173\u95ED\u804A\u5929"),v.textContent="\xD7",v.addEventListener("click",function(){a&&b()}),s.appendChild(v);let u=document.createElement("div");u.className="replypier-error-icon-wrapper";let h=document.createElementNS("http://www.w3.org/2000/svg","svg");h.setAttribute("class","replypier-error-icon"),h.setAttribute("viewBox","0 0 24 24"),h.setAttribute("fill","none"),h.setAttribute("stroke","currentColor"),h.setAttribute("stroke-width","1.5");let k=document.createElementNS("http://www.w3.org/2000/svg","path");k.setAttribute("d","M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z");let $=document.createElementNS("http://www.w3.org/2000/svg","path");$.setAttribute("d","M9 12l2 2 4-4"),h.appendChild(k),h.appendChild($),u.appendChild(h);let S=document.createElement("h2");S.className="replypier-error-title",S.textContent="\u5BA2\u670D\u6682\u4E0D\u53EF\u7528";let be=document.createElement("p");be.className="replypier-error-message",be.textContent=o;let te=document.createElement("div");te.className="replypier-error-footer";let ye=document.createElement("span");ye.innerHTML=_e;let xe=ye.querySelector("svg");xe.setAttribute("width","20"),xe.setAttribute("height","16"),xe.setAttribute("aria-hidden","true");let T=document.createElement("a");return T.href="https://replypier.site",T.target="_blank",T.rel="noopener noreferrer",T.className="replypier-error-footer-link",T.textContent="\u7531 ReplyPier \u63D0\u4F9B\u652F\u6301",te.appendChild(ye),te.appendChild(T),I.appendChild(u),I.appendChild(S),I.appendChild(be),I.appendChild(te),s.appendChild(I),s}function Q(){return we(this,null,function*(){if(w||d)return;let o=K;try{w=!0,e.classList.add("loading");let s=le(),I=`${t.baseUrl}/widgets/${window.replypierId}/data?widget_id=${window.replypierId}`,v={method:"GET",mode:"cors",headers:s?{Authorization:`Bearer ${s}`}:{}};fetch(I,v).then(u=>we(null,null,function*(){if(o!==K)return null;if(u.status===401)try{let k=(yield u.json()).detail;if(k&&k.code==="identity_expired")return e.classList.remove("loading"),_("identityExpired"),Ve(),null;let $=typeof k=="string"?k:"";if($.includes("generate-token")||$.includes("API key")||$.includes("Token must be obtained")){e.classList.remove("loading"),W();let S=Se("\u6B64\u804A\u5929\u7EC4\u4EF6\u5C1A\u672A\u914D\u7F6E\u5B8C\u6210\uFF0C\u8BF7\u8054\u7CFB\u7F51\u7AD9\u7BA1\u7406\u5458\u5F00\u901A\u5728\u7EBF\u5BA2\u670D\u3002");return i.appendChild(S),N(),null}}catch(h){}if(!u.ok)throw new Error("HTTP error! status: "+u.status);return u.text()})).then(u=>{u!==null&&o===K&&(d=document.createElement("iframe"),d.className="replypier-iframe",d.title="\u804A\u5929",d.srcdoc=u,d.addEventListener("load",function(){fe=!0,d.contentWindow.postMessage(Ie(),"*"),d.contentWindow.postMessage({type:"WIDGET_VISIBILITY",open:a},"*"),U&&(d.contentWindow.postMessage({type:"PREFILL_MESSAGE",text:U},"*"),U=null),re=!0,Y=!1,_("ready")}),i.appendChild(d),g=d.contentWindow,e.classList.remove("loading"),d.style.opacity="1")}).catch(u=>{if(o!==K)return;console.error("Failed to load widget:",u),e.classList.rem
Line truncated
+    `;let c=document.createElement("div");c.id=t.backdropId,document.body.appendChild(e),document.body.appendChild(c),document.body.appendChild(i),document.body.appendChild(n),document.body.appendChild(o),O(),$e();let a=!1,d=null,v=!1,m=null;function b(){a=!a,i.classList.toggle("active"),c.classList.toggle("active",a),e.classList.toggle("active"),n.classList.toggle("active"),a&&(t.hasOpened=!0,t.unreadCount=0),d&&d.contentWindow&&d.contentWindow.postMessage({type:"WIDGET_VISIBILITY",open:a},"*"),O(),a&&m&&(ue(m),m=null,he()),U()?a?(e.classList.remove("mobile-closed"),e.style.animation=""):(e.classList.add("mobile-closed"),e.style.animation="replypier-float 4s ease-in-out infinite",o.classList.remove("active"),document.body.classList.remove("ask-anything-mobile")):a&&n.classList.remove("active"),a&&d&&d.contentWindow.postMessage({type:"SCROLL_TO_BOTTOM"},"*"),_(a?"open":"close")}let K=null,ge=!1;function qe(r){let s=String(r||"").slice(0,2e3);s&&(ge&&d&&d.contentWindow?d.contentWindow.postMessage({type:"PREFILL_MESSAGE",text:s},"*"):K=s)}let Y=0;function Ae(){for(Y++;i.firstChild;)i.removeChild(i.firstChild);d=null,g=null,L=null,ge=!1,se=!1,K=null,v=!1,e.classList.remove("loading"),N=0,Z()}function Ve(){a&&b(),Ae(),t.unreadCount=0,t.hasOpened=!1,O(),D()}function Ze(){a&&b(),Ae(),window.removeEventListener("resize",Te),window.removeEventListener("message",_e),m&&(m.typeInterval&&clearInterval(m.typeInterval),T(m),m=null),[e,c,i,n,o].forEach(T),T(document.getElementById("replypier-styles")),document.body.classList.remove("ask-anything-mobile"),le=!1,E&&(clearTimeout(E),E=null),de.length=0,t.unreadCount=0,t.hasOpened=!1,l=null,F.length=0,X=!1,x=!0}function Xe(r,s){let w=document.createElement("div");w.className="replypier-error-ui";let I=document.createElement("div");I.className="replypier-error-card";let k=document.createElement("button");k.type="button",k.className="replypier-error-close",k.setAttribute("aria-label","\u5173\u95ED\u804A\u5929"),k.textContent="\xD7",k.addEventListener("click",function(){a&&b()}),w.appendChild(k);let u=document.createElement("div");u.className="replypier-error-icon-wrapper";let f=document.createElementNS("http://www.w3.org/2000/svg","svg");f.setAttribute("class","replypier-error-icon"),f.setAttribute("viewBox","0 0 24 24"),f.setAttribute("aria-hidden","true"),f.setAttribute("fill","none"),f.setAttribute("stroke","currentColor"),f.setAttribute("stroke-width","1.5"),f.setAttribute("stroke-linecap","round"),f.setAttribute("stroke-linejoin","round");let C=document.createElementNS("http://www.w3.org/2000/svg","path");C.setAttribute("d","M5 4h14a2 2 0 0 1 2 2v9a2 2 0 0 1-2 2h-8l-4 3v-3H5a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2z");let z=document.createElementNS("http://www.w3.org/2000/svg","path");z.setAttribute("d","M8 10h8M8 13h5"),f.appendChild(C),f.appendChild(z),u.appendChild(f);let ye=document.createElement("h2");ye.className="replypier-error-title",ye.textContent="\u5BA2\u670D\u6682\u65F6\u65E0\u6CD5\u8FDE\u63A5";let xe=document.createElement("p");xe.className="replypier-error-message",xe.textContent=r;let S=document.createElement("button");S.type="button",S.className="replypier-error-retry",S.textContent="\u91CD\u8BD5",S.addEventListener("click",function(){S.disabled=!0,S.textContent="\u6B63\u5728\u91CD\u8BD5\u2026",s()});let ne=document.createElement("div");ne.className="replypier-error-footer";let we=document.createElement("span");we.innerHTML=ze;let Ie=we.querySelector("svg");Ie.setAttribute("width","20"),Ie.setAttribute("height","16"),Ie.setAttribute("aria-hidden","true");let B=document.createElement("a");return B.href="https://replypier.site",B.target="_blank",B.rel="noopener noreferrer",B.className="replypier-error-footer-link",B.textContent="\u7531 ReplyPier \u63D0\u4F9B\u652F\u6301",ne.appendChild(we),ne.appendChild(B),I.appendChild(u),I.appendChild(ye),I.appendChild(xe),I.appendChild(S),I.appendChild(ne),w.appendChild(I),w}function Le(r){T(r);let s=Xe("\u8BF7\u68C0\u67E5\u7F51\u7EDC\u540E\u91CD\u8BD5\uFF0C\u6216\u7A0D\u540E\u518D\u6765\u3002",function(){D(s)});i.appendChild(s),ee()}function D(r){return ve(this,null,function*(){if(v||d)return;let s=Y;try{v=!0,e.classList.add("loading");let w=pe(),I=`${t.baseUrl}/widgets/${window.replypierId}/data?widget_id=${window.replypierId}`,k={method:"GET",mode:"cors",headers:w?{Authorization:`Bearer ${w}`}:{}};fetch(I,k).then(u=>ve(null,null,function*(){if(s!==Y)return null;if(u.status===401)try{let C=(yield u.json()).detail;if(C&&C.code==="identity_expired")return e.classList.remove("loading"),T(r),_("identityExpired"),Je(),null;let z=typeof C=="string"?C:"";if(z.includes("generate-token")||z.includes("API key")||z.includes("Token must be obtained"))return e.classList.remove("loading"),W(),console.error("Failed to load widget: visitor authentication required (HTTP 401); check the widget token configuration."),Le(r),null}catch(f){}if(!u.ok)throw new Error("HTTP error! status: "+u.status);return u.text()})).then(u=>{u!==null&&s===Y&&(T(r),d
Line truncated

frontend/src/__tests__/webclient/replypierLoadError.spec.ts

@@ -0,0 +1,155 @@
+/*
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+*/
+
+import { afterEach, beforeEach, describe, expect, it, vi } from 'vitest'
+
+describe('ReplyPier widget load errors', () => {
+  const html = '<!DOCTYPE html><html><body>widget</body></html>'
+  const okResponse = () => ({ ok: true, status: 200, text: async () => html })
+  const flush = () => new Promise((resolve) => setTimeout(resolve, 0))
+  let fetchMock: ReturnType<typeof vi.fn>
+
+  async function loadLoader() {
+    vi.resetModules()
+    await import('@/webclient/replypier.js')
+    await flush()
+  }
+
+  function retryButton() {
+    return document.querySelector('.replypier-error-retry') as HTMLButtonElement | null
+  }
+
+  beforeEach(() => {
+    document.body.innerHTML = ''
+    document.head.innerHTML = ''
+    localStorage.clear()
+    ;(window as any).replypierId = 'w-test'
+    ;(window as any).replypierBaseUrl = 'https://api.example.com/api/v1'
+    ;(window as any).replypierToken = undefined
+    ;(window as any).replypierConfig = undefined
+    fetchMock = vi.fn().mockResolvedValue(okResponse())
+    vi.stubGlobal('fetch', fetchMock)
+    vi.spyOn(console, 'error').mockImplementation(() => {})
+  })
+
+  afterEach(() => {
+    ;(window as any).ReplyPier?.destroy()
+    delete (window as any).ReplyPier
+    vi.restoreAllMocks()
+    vi.unstubAllGlobals()
+  })
+
+  it.each([
+    ['network failure', () => Promise.reject(new TypeError('Failed to fetch'))],
+    ['server error', () => Promise.resolve({ ok: false, status: 503 })],
+  ])('shows actionable visitor-facing copy for a %s', async (_label, fail) => {
+    fetchMock.mockImplementationOnce(fail)
+    await loadLoader()
+
+    const error = document.querySelector('.replypier-error-ui')
+    expect(error?.textContent).toContain('客服暂时无法连接')
+    expect(error?.textContent).toContain('请检查网络后重试')
+    expect(error?.textContent).not.toMatch(/域名|后台|组织设置/)
+    expect(retryButton()?.textContent).toBe('重试')
+    expect(console.error).toHaveBeenCalledWith('Failed to load widget:', expect.any(Error))
+  })
+
+  it('retries in the open window, preserves the visitor token and avoids duplicate requests', async () => {
+    ;(window as any).replypierToken = 'visitor-token'
+    let resolveRetry: (response: ReturnType<typeof okResponse>) => void = () => {}
+    fetchMock
+      .mockRejectedValueOnce(new TypeError('Failed to fetch'))
+      .mockImplementationOnce(() => new Promise((resolve) => { resolveRetry = resolve }))
+    await loadLoader()
+    const api = (window as any).ReplyPier
+    api.open()
+
+    const retry = retryButton()!
+    retry.click()
+    retry.click()
+    expect(retry.disabled).toBe(true)
+    expect(retry.textContent).toBe('正在重试…')
+    expect(fetchMock).toHaveBeenCalledTimes(2)
+    expect((fetchMock.mock.calls[1][1] as RequestInit).headers).toEqual({ Authorization: 'Bearer visitor-token' })
+
+    resolveRetry(okResponse())
+    await flush()
+    expect(api.isOpen()).toBe(true)
+    expect(document.querySelector('.replypier-error-ui')).toBeNull()
+    expect(document.querySelectorAll('.replypier-iframe')).toHaveLength(1)
+  })
+
+  it('lets the visitor retry again after another failure', async () => {
+    fetchMock.mockRejectedValueOnce(new TypeError('offline')).mockRejectedValueOnce(new TypeError('still offline'))
+    await loadLoader()
+
+    retryButton()!.click()
+    await flush()
+    expect(document.querySelectorAll('.replypier-error-ui')).toHaveLength(1)
+    expect(retryButton()?.disabled).toBe(false)
+
+    retryButton()!.click()
+    await flush()
+    expect(fetchMock).toHaveBeenCalledTimes(3)
+    expect(document.querySelector('.replypier-error-ui')).toBeNull()
+    expect(document.querySelector('.replypier-iframe')).not.toBeNull()
+  })
+
+  it('recovers an expired identity during a retry without leaving the error card over the chat', async () => {
+    ;(window as any).replypierToken = 'expired-token'
+    fetchMock
+      .mockRejectedValueOnce(new TypeError('offline'))
+      .mockResolvedValueOnce({
+        ok: false,
+        status: 401,
+        json: async () => ({ detail: { code: 'identity_expired' } }),
+      })
+    await loadLoader()
+
+    retryButton()!.click()
+    await flush()
+    await flush()
+    expect(fetchMock).toHaveBeenCalledTimes(3)
+    expect((fetchMock.mock.calls[2][1] as RequestInit).headers).toEqual({})
+    expect(document.querySelector('.replypier-error-ui')).toBeNull()
+    expect(document.querySelector('.replypier-iframe')).not.toBeNull()
+  })
+
+  it('keeps the close control usable on the error screen', async () => {
+    fetchMock.mockRejectedValueOnce(new TypeError('offline'))
+    await loadLoader()
+    const api = (window as any).ReplyPier
+    api.open()
+
+    ;(document.querySelector('.replypier-error-close') as HTMLButtonElement).click()
+    expect(api.isOpen()).toBe(false)
+  })
+
+  it('does not expose configuration details for a token-required widget', async () => {
+    fetchMock.mockResolvedValueOnce({
+      ok: false,
+      status: 401,
+      json: async () => ({ detail: 'Token must be obtained from /generate-token' }),
+    })
+    await loadLoader()
+
+    const error = document.querySelector('.replypier-error-ui')
+    expect(error?.textContent).toContain('客服暂时无法连接')
+    expect(error?.textContent).not.toMatch(/管理员|配置|token|API/i)
+    expect(retryButton()).not.toBeNull()
+    expect(console.error).toHaveBeenCalledWith(expect.stringContaining('HTTP 401'))
+  })
+})

frontend/src/webclient/replypier.js

@@ -1092,11 +1092,35 @@ window.replypierConfig;
         font-size: 14px;
         line-height: 1.6;
         color: #64748b;
-        margin: 0 0 24px 0;
+        margin: 0 0 20px 0;
         max-width: 280px;
         font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
       }
 
+      .replypier-error-retry {
+        min-width: 104px;
+        min-height: 44px;
+        padding: 10px 24px;
+        margin: 0 0 22px;
+        border: 0;
+        border-radius: 12px;
+        background: #4f46e5;
+        color: #fff;
+        font: 600 14px -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;
+        cursor: pointer;
+      }
+      .replypier-error-retry:hover:not(:disabled) {
+        background: #4338ca;
+      }
+      .replypier-error-retry:focus-visible {
+        outline: 3px solid #818cf8;
+        outline-offset: 3px;
+      }
+      .replypier-error-retry:disabled {
+        opacity: 0.7;
+        cursor: wait;
+      }
+
       .replypier-error-footer {
         display: flex;
         align-items: center;
@@ -1141,7 +1165,6 @@ window.replypierConfig;
         }
 
         .replypier-error-message {
-          font-size: 13px;
           max-width: 260px;
         }
       }
@@ -1575,8 +1598,8 @@ window.replypierConfig;
       isDestroyed = true
     }
 
-    // Create error UI for authentication failures using safe DOM methods
-    function createErrorUI(message) {
+    // Keep technical failure details in the console, not in the visitor's UI.
+    function createErrorUI(message, onRetry) {
       const errorDiv = document.createElement('div');
       errorDiv.className = 'replypier-error-ui';
 
@@ -1603,13 +1626,16 @@ window.replypierConfig;
       const iconSvg = document.createElementNS('http://www.w3.org/2000/svg', 'svg');
       iconSvg.setAttribute('class', 'replypier-error-icon');
       iconSvg.setAttribute('viewBox', '0 0 24 24');
+      iconSvg.setAttribute('aria-hidden', 'true');
       iconSvg.setAttribute('fill', 'none');
       iconSvg.setAttribute('stroke', 'currentColor');
       iconSvg.setAttribute('stroke-width', '1.5');
+      iconSvg.setAttribute('stroke-linecap', 'round');
+      iconSvg.setAttribute('stroke-linejoin', 'round');
       const path1 = document.createElementNS('http://www.w3.org/2000/svg', 'path');
-      path1.setAttribute('d', 'M12 22s8-4 8-10V5l-8-3-8 3v7c0 6 8 10 8 10z');
+      path1.setAttribute('d', 'M5 4h14a2 2 0 0 1 2 2v9a2 2 0 0 1-2 2h-8l-4 3v-3H5a2 2 0 0 1-2-2V6a2 2 0 0 1 2-2z');
       const path2 = document.createElementNS('http://www.w3.org/2000/svg', 'path');
-      path2.setAttribute('d', 'M9 12l2 2 4-4');
+      path2.setAttribute('d', 'M8 10h8M8 13h5');
       iconSvg.appendChild(path1);
       iconSvg.appendChild(path2);
       iconWrapper.appendChild(iconSvg);
@@ -1617,13 +1643,23 @@ window.replypierConfig;
       // Title
       const title = document.createElement('h2');
       title.className = 'replypier-error-title';
-      title.textContent = '客服暂不可用';
+      title.textContent = '客服暂时无法连接';
 
       // Message
       const messageEl = document.createElement('p');
       messageEl.className = 'replypier-error-message';
       messageEl.textContent = message;
 
+      const retryButton = document.createElement('button');
+      retryButton.type = 'button';
+      retryButton.className = 'replypier-error-retry';
+      retryButton.textContent = '重试';
+      retryButton.addEventListener('click', function () {
+        retryButton.disabled = true;
+        retryButton.textContent = '正在重试…';
+        onRetry();
+      });
+
       // Footer
       const footer = document.createElement('div');
       footer.className = 'replypier-error-footer';
@@ -1647,14 +1683,24 @@ window.replypierConfig;
       card.appendChild(iconWrapper);
       card.appendChild(title);
       card.appendChild(messageEl);
+      card.appendChild(retryButton);
       card.appendChild(footer);
       errorDiv.appendChild(card);
 
       return errorDiv;
     }
 
+    function showLoadError(previousError) {
+      removeNode(previousError)
+      const errorUI = createErrorUI('请检查网络后重试，或稍后再来。', function () {
+        prefetchWidget(errorUI)
+      })
+      container.appendChild(errorUI)
+      revealButton()
+    }
+
     // Start prefetching the widget data
-    async function prefetchWidget() {
+    async function prefetchWidget(previousError) {
       if (isLoading || iframe) return
 
       // A reload for a new identity bumps loadGeneration, so a response that was
@@ -1690,6 +1736,7 @@ window.replypierConfig;
                 // error or silently starting over as a stranger.
                 if (detail && detail.code === 'identity_expired') {
                   button.classList.remove('loading')
+                  removeNode(previousError)
                   emitEvent('identityExpired')
                   recoverIdentityAndLoad()
                   return null;
@@ -1699,11 +1746,8 @@ window.replypierConfig;
                 if (errorDetail.includes('generate-token') || errorDetail.includes('API key') || errorDetail.includes('Token must be obtained')) {
                   button.classList.remove('loading')
                   removeToken();
-                  const errorUI = createErrorUI('此聊天组件尚未配置完成，请联系网站管理员开通在线客服。');
-                  container.appendChild(errorUI);
-                  // Reveal (with the default color) so this error is reachable —
-                  // it'll never get a real color since the widget never loaded.
-                  revealButton();
+                  console.error('Failed to load widget: visitor authentication required (HTTP 401); check the widget token configuration.')
+                  showLoadError(previousError)
                   return null;
                 }
               } catch {
@@ -1720,6 +1764,7 @@ window.replypierConfig;
             if (html === null) return; // Error was already handled
             if (generation !== loadGeneration) return; // superseded by a reload
 
+            removeNode(previousError)
             iframe = document.createElement('iframe')
             iframe.className = 'replypier-iframe'
             // Screen readers announce a frame by its title.
@@ -1753,19 +1798,7 @@ window.replypierConfig;
             if (generation !== loadGeneration) return; // superseded by a reload
             console.error('Failed to load widget:', error)
             button.classList.remove('loading')
-            // A failed fetch here is almost always the browser blocking the request
-            // because this domain isn't in the organization's allowed domains (CORS).
-            // Point the site owner at the fix instead of a dead-end "try again later".
-            const host = window.location.hostname || '当前域名';
-            const isLocal = /^(localhost|127\.0\.0\.1|0\.0\.0\.0|\[?::1\]?)$/i.test(host) || /\.local$/i.test(host);
-            const message = isLocal
-              ? '聊天窗口无法在“' + host + '”上加载。本地测试时，请在 ReplyPier 后台（组织设置）中把组织域名设为“' + host + '”。'
-              : '聊天窗口无法在“' + host + '”上加载。请在 ReplyPier 后台（组织设置）中将此域名加入组织，即可在此启用聊天。';
-            const errorUI = createErrorUI(message);
-            container.appendChild(errorUI);
-            // Reveal (with the default color) so this error is reachable — it'll
-            // never get a real color since the widget never loaded.
-            revealButton();
+            showLoadError(previousError)
           });
 
       } catch (error) {