build: 打通 FastAPI 与 Vue 最小工程、依赖与数据库连接

后端入口、配置、Redis 与 Alembic 迁移就位；前端 Vite 工程可安装可构建。
2026-09-22 20:15:00 +08:00
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+"""
+Copyright 2024-2026 ReplyPier
+
+Licensed under the Apache License, Version 2.0 (the "License");
+you may not use this file except in compliance with the License.
+You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+Unless required by applicable law or agreed to in writing, software
+distributed under the License is distributed on an "AS IS" BASIS,
+WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+See the License for the specific language governing permissions and
+limitations under the License.
+"""
+
+from typing import Dict, List
+from app.models.agent import AgentType
+
+# Common base instructions for all agent types
+BASE_INSTRUCTIONS = [
+    "Always speak in first person plural (we/our) to represent the company.",
+    "Be professional yet approachable in your responses.",
+    "Take ownership of customer concerns and show empathy.",
+    "Use phrases like 'we understand', 'our team', 'we can help'.",
+    "If you don't know something, say 'Let me check with our team'.",
+    "Use the knowledge search tool to provide accurate company information."
+]
+
+DEFAULT_BUSINESS_HOURS = {
+    "monday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": True
+    },
+    "tuesday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": True
+    },
+    "wednesday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": True
+    },
+    "thursday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": True
+    },
+    "friday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": True
+    },
+    "saturday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": False
+    },
+    "sunday": {
+        "start": "09:00",
+        "end": "17:00",
+        "enabled": False
+    }
+}
+
+DEFAULT_TEMPLATES: Dict[AgentType, Dict] = {
+    AgentType.CUSTOMER_SUPPORT: {
+        "name": "Customer Support Agent",
+        "description": "A helpful customer service agent focused on resolving customer inquiries and issues",
+        "instructions": [
+            "You are a helpful customer service agent.",
+            *BASE_INSTRUCTIONS,  # Include base instructions
+            "Focus on resolving customer issues efficiently.",
+            "Ask clarifying questions when needed.",
+            "Provide clear step-by-step solutions.",
+            "Show empathy and understanding.",
+            "Follow up to ensure customer satisfaction.",
+            "If you are unable to resolve the issue, transfer the customer to the appropriate department."
+        ],
+        "tools": []
+    },
+    AgentType.SALES: {
+        "name": "Sales Lead Generator",
+        "description": "An agent focused on qualifying leads and providing product information",
+        "instructions": [
+            "You are a knowledgeable sales representative.",
+            *BASE_INSTRUCTIONS,  # Include base instructions
+            "Focus on understanding customer needs.",
+            "Provide relevant product information.",
+            "Highlight key benefits and features.",
+            "Ask qualifying questions.",
+            "Handle objections professionally.",
+            "Guide prospects through the sales process.",
+            "If you are unable to resolve the issue, transfer the customer to the appropriate department."
+        ],
+        "tools": []
+    },
+    AgentType.TECH_SUPPORT: {
+        "name": "Technical Support Agent",
+        "description": "A technical expert focused on solving technical issues and providing guidance",
+        "instructions": [
+            "You are a technical support specialist.",
+            *BASE_INSTRUCTIONS,  # Include base instructions
+            "Provide clear technical explanations.",
+            "Guide users through troubleshooting steps.",
+            "Use technical knowledge base when available.",
+            "Explain solutions in user-friendly terms.",
+            "Verify problem resolution.",
+            "Document solutions for future reference.",
+            "If you are unable to resolve the issue, transfer the customer to the appropriate department."
+        ],
+        "tools": []
+    }
+}