26 lines
1.5 KiB
TypeScript
26 lines
1.5 KiB
TypeScript
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import { test, expect, channels, chatsWithAgent, setAlwaysClosed, setAlwaysOpen, unique, AI_REPLY } from '@e2e'
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// Changes the org's business hours, so it runs in the serial `org` project and
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// reopens the org afterwards (setup leaves it open 24/7).
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test.describe('outside business hours', () => {
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test.use({ agentSettings: { transferToHuman: true } })
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test.afterEach(async ({ adminApi, org }) => { await setAlwaysOpen(adminApi, org.orgId) })
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test('a customer asking for a person is told the team will follow up, and the chat waits in the team\'s queue @handover', async ({ agent, llm, adminApi, request, org, handoverTeam }) => {
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await setAlwaysClosed(adminApi, org.orgId)
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await llm.script(agent, (s) => s.otherwise().handOver('We are closed now; the team will get back to you.'))
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const chat = (await channels.WhatsApp({ api: adminApi, request, agentId: agent.id })).chatWith(unique('Nora'))
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await chat.send('I need to talk to someone')
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await expect.poll(() => chat.replies(), AI_REPLY).toEqual(['We are closed now; the team will get back to you.'])
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// Queued for the team, unclaimed — whoever opens up next picks it up.
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const [conversation] = await chatsWithAgent(adminApi, agent.id)
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expect(conversation).toMatchObject({ status: 'transferred', group_id: (await handoverTeam()).groupId, user_id: null })
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// The reply was written knowing the team is closed.
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const prompts = (await llm.requests(agent)).map((r) => r.lastUser).join('\n')
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expect(prompts).toContain('Currently within business hours: False')
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})
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})
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