83 lines
3.1 KiB
Python
83 lines
3.1 KiB
Python
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"""
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Copyright 2024-2026 ReplyPier
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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"""
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from datetime import datetime
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import pytz
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from app.core.logger import get_logger
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logger = get_logger(__name__)
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# Used when an organization has never configured its hours. Weekdays 9-5 in the
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# org's timezone, weekend closed.
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DEFAULT_BUSINESS_HOURS = {
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'monday': {'start': '09:00', 'end': '17:00', 'enabled': True},
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'tuesday': {'start': '09:00', 'end': '17:00', 'enabled': True},
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'wednesday': {'start': '09:00', 'end': '17:00', 'enabled': True},
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'thursday': {'start': '09:00', 'end': '17:00', 'enabled': True},
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'friday': {'start': '09:00', 'end': '17:00', 'enabled': True},
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'saturday': {'start': '09:00', 'end': '17:00', 'enabled': False},
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'sunday': {'start': '09:00', 'end': '17:00', 'enabled': False},
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}
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_DEFAULT_START = '09:00'
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_DEFAULT_END = '17:00'
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def organization_timezone(organization) -> pytz.BaseTzInfo:
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"""The org's timezone, falling back to UTC for a missing or bad value."""
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tz_name = getattr(organization, 'timezone', None) or 'UTC'
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try:
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return pytz.timezone(tz_name)
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except pytz.UnknownTimeZoneError:
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logger.warning(f"Invalid timezone {tz_name}, using UTC")
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return pytz.UTC
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def is_within_business_hours(organization) -> bool:
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"""Whether the organization is open right now, in its own timezone.
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Pure and cheap — no database work and no model call — so it can answer the
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widget's "are you around?" on every page load, not just when the AI is
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deciding whether to hand a chat over.
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Note: hours are compared as minutes-of-day, so a window that wraps midnight
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(22:00-02:00) never matches. That is the behaviour this was extracted from;
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changing it would change when the AI offers a transfer.
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"""
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business_hours = getattr(organization, 'business_hours', None) or DEFAULT_BUSINESS_HOURS
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now = datetime.now(organization_timezone(organization))
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today = business_hours.get(now.strftime('%A').lower(), {
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'start': _DEFAULT_START,
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'end': _DEFAULT_END,
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'enabled': False,
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})
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if not today.get('enabled', False):
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return False
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try:
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start_hour, start_minute = map(int, today.get('start', _DEFAULT_START).split(':'))
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end_hour, end_minute = map(int, today.get('end', _DEFAULT_END).split(':'))
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except (ValueError, AttributeError) as e:
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logger.error(f"Error parsing business hours: {str(e)}")
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start_hour, start_minute = 9, 0
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end_hour, end_minute = 17, 0
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minutes_now = now.hour * 60 + now.minute
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return (start_hour * 60 + start_minute) <= minutes_now <= (end_hour * 60 + end_minute)
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