30 lines
1.4 KiB
TypeScript
30 lines
1.4 KiB
TypeScript
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import { test, expect, expectUnchanged, AI_REPLY } from '@e2e'
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test.describe('human handover', () => {
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test.use({ agentSettings: { transferToHuman: true } })
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test('a customer asks for a person, the teammate\'s reply reaches them, and the AI stays out of it @smoke @handover', async ({ agent, widget, inbox, llm }) => {
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await llm.script(agent, (s) => s
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.when(/human|person/i).handOver('Let me connect you with a teammate.')
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.otherwise().reply('Happy to help!'))
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await widget.embed()
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await widget.open()
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await widget.send('I want to talk to a human')
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await widget.shareContactDetails()
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await inbox.goto()
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await inbox.openConversationWith(widget.customer.name)
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await inbox.takeOver()
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await inbox.reply('Hi, this is Sam. How can I help?')
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await expect(widget.lastAgentMessage()).toHaveText('Hi, this is Sam. How can I help?', AI_REPLY)
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const modelCalls = (await llm.requests(agent)).length
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await widget.send('My parcel never arrived')
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await expect(inbox.lastCustomerMessage()).toContainText('My parcel never arrived')
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// A person owns the chat now: the model is not asked, and no bot answer appears.
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await expectUnchanged('model calls after takeover', async () => (await llm.requests(agent)).length)
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expect((await llm.requests(agent))).toHaveLength(modelCalls)
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await expect(widget.lastAgentMessage()).toHaveText('Hi, this is Sam. How can I help?')
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})
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})
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