55 lines
1.6 KiB
Python
55 lines
1.6 KiB
Python
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"""
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Copyright 2024-2026 ChatterMate
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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Live ticket updates to the dashboard. Emitted into the per-org ticket room on
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the /agent namespace after a mutation commits; the frontend keeps a poll
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fallback, so a missed frame is never fatal.
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"""
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from typing import Optional
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from uuid import UUID
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from app.core.logger import get_logger
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from app.core.socketio import sio
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logger = get_logger(__name__)
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ORG_TICKET_ROOM_PREFIX = "org_tickets_"
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def org_ticket_room(organization_id) -> str:
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return f"{ORG_TICKET_ROOM_PREFIX}{organization_id}"
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async def emit_ticket_update(
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organization_id: UUID,
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ticket_id: UUID,
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kind: str,
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payload: Optional[dict] = None,
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) -> None:
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"""kind: 'created' | 'status' | 'triage' | 'comment' | 'run' | 'updated'."""
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try:
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await sio.emit(
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"ticket_update",
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{
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"ticket_id": str(ticket_id),
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"kind": kind,
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"payload": payload or {},
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},
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room=org_ticket_room(organization_id),
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namespace="/agent",
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)
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except Exception as e:
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logger.error(f"ticket_update emit failed for {ticket_id}: {e}")
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