42 lines
1.9 KiB
Python
42 lines
1.9 KiB
Python
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"""
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Copyright 2024-2026 ChatterMate
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Licensed under the Apache License, Version 2.0 (the "License");
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you may not use this file except in compliance with the License.
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You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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"""
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import uuid
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from sqlalchemy import Column, Integer, String, Text, ForeignKey, DateTime
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from sqlalchemy.orm import relationship
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from sqlalchemy.dialects.postgresql import UUID
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from app.database import Base
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from sqlalchemy.sql import func
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class Rating(Base):
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__tablename__ = "ratings"
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id = Column(UUID(as_uuid=True), primary_key=True, index=True,default=uuid.uuid4)
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session_id = Column(UUID(as_uuid=True), ForeignKey("session_to_agents.session_id", ondelete="CASCADE"), nullable=False)
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customer_id = Column(UUID(as_uuid=True), ForeignKey("customers.id", ondelete="SET NULL"), nullable=True)
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agent_id = Column(UUID(as_uuid=True), ForeignKey("agents.id", ondelete="SET NULL"), nullable=True)
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user_id = Column(UUID(as_uuid=True), ForeignKey("users.id", ondelete="SET NULL"), nullable=True)
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organization_id = Column(UUID(as_uuid=True), ForeignKey("organizations.id", ondelete="CASCADE"), nullable=False)
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rating = Column(Integer, nullable=False) # 1-5 star rating
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feedback = Column(Text, nullable=True) # Optional feedback text
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created_at = Column(DateTime(timezone=True), server_default=func.now())
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# Relationships
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session_assignments = relationship("SessionToAgent", back_populates="ratings")
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customer = relationship("Customer", back_populates="ratings")
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agent = relationship("Agent", back_populates="ratings")
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user = relationship("User", back_populates="ratings")
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